--- title: "IntegrateCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IntegrateCloud Software - reviews, pricing plans, popular comparisons to other Integration products and more." source_url: "https://www.capterra.com/p/240440/IntegrateCloud/" page_type: "product" language: "en" --- # IntegrateCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IntegrateCloud ## What is IntegrateCloud? Azure DevOps Integration Zendesk, Freshdesk, Freshservice Azure DevOps Integration. IntegrateCloud Azure DevOps is an easy and quick integration between Zendesk - DevOps,Freshdesk - DevOps,Freshservice Devops. IntegrateCloud integrates your work items.IntegrateCloud Azure DevOps solution integrates your work items and your own custom fields. link existing bugs, features, or custom work items. ## What is IntegrateCloud used for? [Integration](https://www.capterra.com/integration-software/) Overall rating Based on 62 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Starting price $20 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IntegrateCloud?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://integratecloud.com/&name=IntegrateCloud) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IntegrateCloud 4.6 (62) VS. [### Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,073)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting Price $20 Flat Rate Starting Price $29.99 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (62) Ease Of Use 4.3 (3,034) Value For Money 4.8 (49) Value For Money 4.3 (2,344) Customer Service 4.7 (49) Customer Service 4.3 (2,004) ## IntegrateCloud alternatives [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) [ZappySys SSIS PowerPack](https://www.capterra.com/p/170286/SSIS-PowerPack/) [4.8 (107)](https://www.capterra.com/p/170286/SSIS-PowerPack/reviews/) Starting price $1499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170286/SSIS-PowerPack/) Highest Rated [Make](https://www.capterra.com/p/154278/Integromat/) [4.8 (409)](https://www.capterra.com/p/154278/Integromat/reviews/) Starting price $10.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154278/Integromat/) [eZintegrations](https://www.capterra.com/p/185812/eZintegrations/) [4.7 (41)](https://www.capterra.com/p/185812/eZintegrations/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185812/eZintegrations/) [View all alternatives](https://www.capterra.com/p/240440/IntegrateCloud/alternatives/) ## FAQs about IntegrateCloud Overview ### What problems does IntegrateCloud solve? IntegrateCloud solves the disconnect between support tickets and development work by linking Freshdesk, Zendesk, Jira, Asana, and Azure DevOps items in a few clicks. It reduces manual task creation, tool switching, and miscommunication while improving triage, issue prioritization, and resolution tracking for support teams, developers, and DevOps managers. Answer based on 26 reviews Overview ### Which roles and teams benefit most from IntegrateCloud? IntegrateCloud is most used by IT leaders, developers, and systems architects who need to connect applications, manage integrations, and support data flow across platforms. Customer operations, service, and experience teams benefit from streamlined support workflows, while directors and executives use it to improve implementation oversight, operational visibility, and cross-team coordination. Answer based on 62 reviews Overview ### What company size and industries is IntegrateCloud built for? IntegrateCloud is built mainly for small businesses and IT teams, with 71% of reviewers from small companies and 27% from Information Technology and Services. It also serves Computer Software at 19%, plus midsize firms at 18% and enterprises at 11%, primarily for integration use cases. Answer based on 62 reviews Features and Usability ### What are the key features of IntegrateCloud? IntegrateCloud includes core integration features like data connectors, third-party integrations, and API-based data transfer, with reviewers focusing most on ticket creation and linking between Freshdesk, Zendesk, Azure DevOps, Jira, and Asana. It also offers real-time sync, ETL support, monitoring, and a drag-and-drop interface for setup and deployment. Answer based on 26 reviews Integrations ### Which third-party tools and platforms does IntegrateCloud integrate with? IntegrateCloud integrates with JIRA Service Management and Zendesk. Reviewer feedback specifically points to this connection being used to facilitate communication between service management and support workflows, indicating support for linking ticketing activity across those two platforms. Answer based on 14 reviews Getting Started and Support ### What training and onboarding options does IntegrateCloud offer? IntegrateCloud provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided setup, webinars cover scheduled instruction, documentation offers written reference material, and videos provide self-paced learning materials for teams getting started. Getting Started and Support ### What customer support options does IntegrateCloud offer, and how do users rate the experience? IntegrateCloud offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users generally describe support as responsive, helpful, and quick to follow through, though some report slower follow-up, broader help needs, and occasional frustration when certain fields or features are not supported. Answer based on 13 reviews Features and Usability ### How easy is it to create tickets with IntegrateCloud? IntegrateCloud makes ticket creation quick and practical for support, IT, and dev teams connecting help desks with developer tools. Many users find it easy to create and sync tickets between Freshdesk, Zendesk, Azure DevOps, Asana, and Jira, though some teams want more ticket types and better field mapping. Answer based on 10 reviews Features and Usability ### How good is the IntegrateCloud user interface? IntegrateCloud keeps the interface simple and functional, but the design feels dated for some teams. Many users like the easy setup and fast day-to-day actions, especially for support and DevOps workflows, while others want a more modern look, fewer glitches, and more control over fields and work item details. Answer based on 10 reviews ## Features AI summary Based on 3,048 Integration reviews Not all Integration products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Third-Party Integrations** (**63%** of reviewers rated this feature as critical) - **Integrations Management** (**59%**) - **Workflow Management** (**48%**) IntegrateCloud supports **Third-Party Integrations** and **Integrations Management**, giving teams the tools to connect systems and oversee those connections from one place. However, it does not include **Workflow Management**. Instead, it offers **Data Import/Export** (**54%**) and **API** (**52%**), which provide other highly rated ways to move data between platforms and build custom connections. Together, these features help businesses keep information consistent across systems, reduce manual work, and support faster day-to-day operations. Third-Party Integrations 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Integrations Management 4.6 (31) 77.42% of 31 reviewers that rated this feature as important or highly important Identify which applications need to exchange data and enable these data connections API 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases ETL 4.5 (16) 31.25% of 16 reviewers that rated this feature as important or highly important Process of extracting, transforming, and loading data Automated Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Data Capture and Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources IntegrateCloud 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Warehouse: Data vault where data is aggregated for later distribution to applications. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - ETL: Process of extracting, transforming, and loading data - Integrations Management: Identify which applications need to exchange data and enable these data connections - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (62) 4.4 Based on 62 reviews ## Pricing Value for money 4.8 (49) Free Trial Free Version Basic $20.00 Flat Rate, Value for money 4.8 (49) 4.8 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (49) 4.7 Based on 49 reviews ## User reviews Overall rating 4.6 Based on 62 reviews Filter by rating 5(39) 4(20) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent Jorge C. Head of CX Logistics and Supply Chain ### "Efficient Freshdesk and Asana Integration for Support and Dev Teams" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2026 Overall, IntegrateCloud has been a very reliable and valuable integration for our business. It bridges the gap between customer support and development by keeping tickets and tasks connected in a clear and practical way. The integration helps reduce miscommunication, speeds up resolution times, and ensures that everyone involved has the right context. It has become an essential part of our daily operations. Pros IntegrateCloud makes it easy to connect Freshdesk tickets with Asana tasks, which significantly improves collaboration between our support and dev-ops teams. The setup is straightforward, and once connected, tickets can be quickly linked to existing tasks or used to create new ones in Asana. This visibility helps both teams stay aligned, prioritize issues correctly, and track progress without switching constantly between tools. It has clearly improved our response time and workflow efficiency. Cons There are very few downsides. Some parts of the interface could feel more modern, and having additional customization options for fields or automation rules would be a nice improvement. However, these are minor points and do not affect the overall usefulness of the integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Cristian G. Ops Information Technology and Services ### "Recommended app for Zendesk/DevOps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 13, 2025 We're interface between Zendesk & Azure DevOps to simply keep the link between the Zendesk ticket and the DevOps item for reference purposes. Nothing very complex but it's helpful to use the IntegrateCloud app instead of using custom fields Pros Easy setup to use the interface between Zendesk & Azure DevOps. Easy to use Cons No issues found yet, as we are using very simple functionalities Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Christian K. CTO Computer Software ### "Cost intensive but useful integration fro Freshdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 6, 2025 Ok, Support and Sales Experience are very good and fast answers Pros Necessary to connect Freshdesk to Azure DevOps Cons More Flexibility in Terms of Field Mapping Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SK Sushree Kanta P. Manager SaaS Digital Machinery ### "Dover Corporation Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 18, 2024 Dover used the JIRA connector from Integrate Cloud which allow the creation and linking of JIRA issues from a Zendesk support ticket. we are using from more than past 2 years there is no downtime, and the feature is working as expected. Pros approachable and reliable and impressing too. Cons Nothing as such. I can call out stating very efficient on the asked queries. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JN Joao N. Sénior Consultant Computer Software ### "Very good and useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 February 8, 2024 Pros Easy installation Easy of use Useful Intuitive Free Cons \- don't have the possibility to choose Iteration when creating a Work Item - don't add the Zendesk Ticket# in the WI subject - don't show WorkItem# in Zendesk Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Head of ICT Wholesale ### "Just the intgration I neede" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 30, 2024 Pros IntegrateCloud had just the App I needed. Cons No cons. All is very good. Perhaps the UI could look nicer. But just perhaps. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. JZ Jordy Z. Teamleader Information Technology and Services ### "Fastening our workflow!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 January 17, 2024 Pros We had to contend with a slow process when switching between Zendesk and Microsoft Azure. Since we began working on the integration, we found that we could move much more quickly when receiving updates from Microsoft Azure, as they became visible in our Zendesk tickets. Cons For me personally, communication was sometimes a bit challenging with the employees from India, but by documenting everything, defining requirements, and scheduling calls, it was still set up as desired. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MH Miguel H. Developer Information Services ### "Excellent app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2023 Excellent, help us to stream line client request to developemt. Pros Easy to install and use. Truly recommend this product. Cons None so far, it has been useful for us to answer to our clients Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD Andy D. Lead SRE Information Services ### "Good platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 2, 2023 Pros Easy to setup and use. No real support issues in getting the integration connected to our platform Cons We did not encounter any issues in the setup of this integration Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SO Sanet O. Owner Retail ### "IntegrateCloud Asana-Freshdesk integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2023 Pros Easy to install Easy to use Saves time automating new tasks from Freshdesk Cons Doesn't update both sides - would be nice for all notes to be updated on Asana and vice versa Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/240440/IntegrateCloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zapier vs IntegrateCloud](https://www.capterra.com/compare/130182-240440/Zapier-vs-IntegrateCloud)