--- title: "IntegrateCloud Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IntegrateCloud Software - reviews, pricing plans, popular comparisons to other iPaaS products and more." source_url: "https://www.capterra.com/p/240440/IntegrateCloud/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # IntegrateCloud Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IntegrateCloud ## What is IntegrateCloud? Azure DevOps Integration Zendesk, Freshdesk, Freshservice Azure DevOps Integration. IntegrateCloud Azure DevOps is an easy and quick integration between Zendesk - DevOps,Freshdesk - DevOps,Freshservice Devops. IntegrateCloud integrates your work items.IntegrateCloud Azure DevOps solution integrates your work items and your own custom fields. link existing bugs, features, or custom work items. ## What is IntegrateCloud used for? [Integration](https://www.capterra.com/integration-software/)[iPaaS](https://www.capterra.com/ipaas-software/) Overall rating Based on 62 user reviews Reviews sentiment Positive 95% Neutral 3% Negative 2% Starting price $20 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IntegrateCloud?[Manage this product listing](https://www.g2.com/products/integratecloud/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IntegrateCloud 4.6 (62) VS. [### Zapier](https://www.capterra.com/p/130182/Zapier/) [4.7 (3,085)](https://www.capterra.com/p/130182/Zapier/reviews/) Starting Price $20 Flat Rate Starting Price $29.99 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (62) Ease Of Use 4.3 (3,046) Value For Money 4.8 (49) Value For Money 4.3 (2,354) Customer Service 4.7 (49) Customer Service 4.3 (2,013) ## IntegrateCloud alternatives [Albato](https://www.capterra.com/p/228273/Albato/) [4.8 (406)](https://www.capterra.com/p/228273/Albato/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/228273/Albato/) [ZappySys SSIS PowerPack](https://www.capterra.com/p/170286/SSIS-PowerPack/) [4.8 (107)](https://www.capterra.com/p/170286/SSIS-PowerPack/reviews/) Starting price $1499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170286/SSIS-PowerPack/) Highest Rated [Make](https://www.capterra.com/p/154278/Integromat/) [4.8 (410)](https://www.capterra.com/p/154278/Integromat/reviews/) Starting price $10.59 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/154278/Integromat/) [eZintegrations](https://www.capterra.com/p/185812/eZintegrations/) [4.7 (41)](https://www.capterra.com/p/185812/eZintegrations/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/185812/eZintegrations/) [View all alternatives](https://www.capterra.com/p/240440/IntegrateCloud/alternatives/) ## FAQs about IntegrateCloud Overview ### Which roles and teams benefit most from IntegrateCloud? IntegrateCloud is most used by CTOs, technical directors, and solutions architects overseeing system connections and integration standards. Developers and SRE teams build, maintain, and monitor integrations, while support managers, analysts, and engineers troubleshoot customer issues. Product owners, business analysts, and operations teams coordinate requirements, releases, and service workflows. Answer based on 62 reviews Overview ### What company size and industries is IntegrateCloud built for? IntegrateCloud is built for small businesses in Information Technology and Services, which represent 71% and 27% of reviewers, respectively, and connects Azure DevOps with Zendesk, Freshdesk, and Freshservice. It also serves midsize businesses (18%) and enterprises (11%), with Computer Software (19%) and Insurance (6%) among reviewer industries. Its primary use case is integration. Answer based on 62 reviews Features and Usability ### What are the key features of IntegrateCloud? IntegrateCloud includes core integrations management through connectors for Freshdesk, Zendesk, Azure DevOps, Jira, Asana, and GitHub. Its most-discussed capabilities are ticket creation, work-item linking, and status synchronization between support and development systems. Drag-and-drop configuration, data transfer, and monitoring support setup and ongoing integration management. Answer based on 26 reviews Getting Started and Support ### What training and onboarding options does IntegrateCloud offer? IntegrateCloud provides in-person training, live online sessions, webinars, documentation, and videos. In-person and live online formats support guided instruction, webinars offer scheduled group learning, documentation provides written reference material, and videos give visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does IntegrateCloud offer, and how do users rate the experience? IntegrateCloud offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support as responsive, helpful, and quick to resolve issues, with staff taking time to understand needs. Some users want broader help options and faster follow-up and resolution times. Answer based on 13 reviews Features and Usability ### How well does IntegrateCloud automate ticket creation? IntegrateCloud automates ticket and work-item creation across help desk and development tools, reducing manual handoffs for support and engineering teams. Users can send Freshdesk or Zendesk issues to Asana, Azure DevOps, or Jira and sync updates. Some teams report limits with ticket types and field mapping, requiring follow-up edits. Answer based on 10 reviews Features and Usability ### Is IntegrateCloud easy to use and set up? IntegrateCloud provides an easy setup interface for connecting support and development systems, though its visual design and customization options can feel dated. Teams value the low-effort configuration and responsive help with tailored requirements. Some users encounter occasional glitches and want more field controls, visible identifiers, and modern styling. Answer based on 10 reviews ## Features AI summary Based on 3,076 iPaaS reviews Not all Integration products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Third-Party Integrations** (**63%** of reviewers rated this feature as critical) - **Integrations Management** (**59%**) - **Workflow Management** (**48%**) IntegrateCloud supports **Third-Party Integrations** and **Integrations Management**, giving teams the tools to connect external systems and oversee those connections in one place. However, it does not include **Workflow Management**. Instead, it offers **Data Import/Export** (**54%**) and **API** (**52%**), which provide other highly rated ways to move data between systems and build custom connections. Together, these features help businesses keep information flowing across platforms, reduce manual data handling, and give teams a more efficient way to manage integration work. Third-Party Integrations 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Integrations Management 4.6 (31) 77.42% of 31 reviewers that rated this feature as important or highly important Identify which applications need to exchange data and enable these data connections API 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases ETL 4.5 (16) 31.25% of 16 reviewers that rated this feature as important or highly important Process of extracting, transforming, and loading data Automated Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically create schedules based on business needs or employee availability and qualifications Data Capture and Transfer 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources IntegrateCloud 15 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Storage Management: Manage and store data in a database - Data Warehouse: Data vault where data is aggregated for later distribution to applications. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - ETL: Process of extracting, transforming, and loading data - Integrations Management: Identify which applications need to exchange data and enable these data connections - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.4 (62) 4.4 Based on 62 reviews ## Pricing Value for money 4.8 (49) Free Trial Free Version Basic $20.00 Flat Rate, Value for money 4.8 (49) 4.8 Based on 49 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (49) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (49) 4.7 Based on 49 reviews ## User reviews Overall rating 4.5 Based on 62 reviews Filter by rating Counts reflect reviews available in this feed. 5(39) 4(20) 3(2) 2(1) 1(0) Mentioned topic Recent reviews first, then most helpful Jorge C. Head of CX Used the software for: Less than 1 year ### "Efficient Freshdesk and Asana Integration for Support and Dev Teams" 3.8 Overall Rating 3.8 3.8 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2026 Overall, IntegrateCloud has been a very reliable and valuable integration for our business. It bridges the gap between customer support and development by keeping tickets and tasks connected in a clear and practical way. The integration helps reduce miscommunication, speeds up resolution times, and ensures that everyone involved has the right context. It has become an essential part of our daily operations. Pros IntegrateCloud makes it easy to connect Freshdesk tickets with Asana tasks, which significantly improves collaboration between our support and dev-ops teams. The setup is straightforward, and once connected, tickets can be quickly linked to existing tasks or used to create new ones in Asana. This visibility helps both teams stay aligned, prioritize issues correctly, and track progress without switching constantly between tools. It has clearly improved our response time and workflow efficiency. Cons There are very few downsides. Some parts of the interface could feel more modern, and having additional customization options for fields or automation rules would be a nice improvement. However, these are minor points and do not affect the overall usefulness of the integration. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Head of Technology Used the software for: Less than 1 year ### "The best help you would get" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 January 7, 2022 Pros The integration we purchased from Integrate cloud was very fluid and we are still using it. It makes my team more efficient. Great Stuff, Easy to use. Cons UI can be a bit more attractive and colourful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Customer Operations Manager Used the software for: Less than 1 year ### "Good free app" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 July 4, 2023 Pros Free and easy to set up. Integrates easily with our system. Cons Not the most aesthetic integration but no cons other than that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Tech Support Engineer Used the software for: 3-5 years ### "Without Integrate Cloud we would have trouble communicating with our Engineering team." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 14, 2022 We love Integrate Cloud and how it allows our Zendesk platform to communicate with our Jira platform. Pros The flexibility of the product and the support we receive when needed. Cons I cant think of anything I dont like about the product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Director of Implementation Used the software for: 1-3 years ### "Not only a timesaver, it is an ongoing management must have" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 14, 2022 Upon setup, I had wonderful support. It never fails to work as expected and weaves together two parts of the company for my team. Pros It works right the first time every time. It helps me stay on top of client issues. Cons I don't have any cons for the product, I am trying to get my new company to use it as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christian K. CTO Used the software for: 1-3 years ### "Cost intensive but useful integration fro Freshdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 7, 2025 Ok, Support and Sales Experience are very good and fast answers Pros Necessary to connect Freshdesk to Azure DevOps Cons More Flexibility in Terms of Field Mapping Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Analista de Suporte Used the software for: 1-3 years ### "Very helpfull" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2022 Pros This integration is very good, saves a lot of time, excellent for those who use GitHub and ZD, I really recommend using it!!! Cons None I guess, is a simple integration but very very helpfull. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Andy M. ScrumMaster Used the software for: Less than 1 year ### "Easy to use, infinitely helpful" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Pros Makes it very easy to integrate Azure DevOps with FreshDesk. Cons Could use a few UI improvements, but it's completely usable in current state. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Technical Director Used the software for: Less than 1 year ### "easy synch with Devops Board Ticket" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 3, 2023 Pros Create a new ticket and synchronize its status is very easy. Yous just have to choose 3-4 values and you have a ticket with all the content of your FreshDesk Ticket in devops. Cons I think the design is a little bit simple and miss some refinements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Technical Director Used the software for: Less than 1 year ### "Integrating Freshdesk with VSTS using IntegrateCloud" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 13, 2022 Pros We were looking for an easy to use, easy to deploy option to allow our devops team to easily triage support tickets across to our VSTS Devops platform for rapid investigation and software development by our software dev team. We also wanted to improve the process our dev team uses to link development work items with support tickets when they are related. Integrate cloud provides a really easy 3 click process to link a Freshdesk Support Ticket with a VSTS work item, and its only a few more clicks if they actually need to create a new work item. Once linked, our dev team can now easily see which work items are linked to a support ticket which is a major boon when trying to isolate the cause of a customers issue. Cons Literally the only thing even slightly negative we could say about this product would be that the UI style could be a little flatter to bring it in line with more modern Fluent UI styles, but I'm really just being picky there ! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/240440/IntegrateCloud/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Zapier vs IntegrateCloud](https://www.capterra.com/compare/130182-240440/Zapier-vs-IntegrateCloud)