# Page 3 | IntegrateCloud Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is IntegrateCloud the right Integration solution for you? Explore 62 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240440/IntegrateCloud/reviews --- IntegrateCloud 4.6 (62) [View alternatives](https://www.capterra.com/p/240440/IntegrateCloud/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 13th, 2025 # Page 3 - Reviews of IntegrateCloud ## Showing most helpful reviews Showing 51-62 of 62 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MR Milen R. Application Support Information Technology and Services Used the software for: Less than 6 months ### "Honest review." March 17, 2023 5.0 It was easy to integrate but a bit tricky activation (a couple of emails and reviews). Pros Easily linking zenDesk tickets to Azure DevOps work items. Cons The limitation of work item types that you can use in the free version. Review Source MF Mark F. Director of Customer Experience Computer Software Used the software for: I used a free trial ### "Zendesk - AzureDevops Integration" October 20, 2023 5.0 Just started with it but in one day are already seeing some significant positive shifts in our workflows Pros Time saving steps. Eliminates back and forth between programs Cons The UI is functional and good, but could be brighter and updated Review Source DP Dinesh P. System Administrator Insurance Used the software for: Less than 6 months ### "Review" May 12, 2023 5.0 Pros Integrate Easy to useFree to use user friendly Cons Integrate cloud can have better interface which can be more user frienfly Review Source MF Mario F. systems administrator Information Technology and Services Used the software for: 6-12 months ### "very good app" September 5, 2022 5.0 thanks to this app we have been able to escalate our tickets from Freshdesk to Jira Pros easy to configure and very intuitive use Cons easy to configure and very intuitive use Review Source AM Albert M. Freshdesk Information Technology and Services Used the software for: I used a free trial ### "Integration Asana Freshdesk" September 15, 2023 5.0 so far , we helped on this feature Pros Feature is very good and we're helped... Cons The integration feature is very good.... Review Source SW Sean W. Senior Solutions Architect Computer Software Used the software for: Less than 6 months ### "Huge benefit to our communications with software engineering teams." October 26, 2022 5.0 Great company, friendly and quick to respond to questions. Pros It makes filing GitHub issues and linking them to customer support tickets very easy from within the Zendesk application. Cons We make use of some features in GitHub that are not supported in the application at this time. Review Source RF Roger F. Developer Logistics and Supply Chain Used the software for: 1-2 years ### "Used for 1 year" November 10, 2022 5.0 Pros Integration into FresDesk is very simple Cons Bidirectional missing, information from DevOps to FreshDesk would be helpful Review Source Response from IntegrateCloud November 16, 2022 we do provide bidirectional syncing RH Ralph H. Product Owner Information Technology and Services Used the software for: Less than 6 months ### "Smooth integration between Zendesk and DevOps" November 23, 2022 5.0 Quick support while working with the product Pros \- Easy set-up- Searching for work items from Zendesk Cons \- Graphically the system feels outdated, but it works like expected Review Source DF Denys F. NA Human Resources Used the software for: I used a free trial ### "Super and Free" May 3, 2023 5.0 Super nice ! Pros Easy to use and easy to manage with my teams Cons Integration with Freshdesk is super easy and so nice Reason for choosing IntegrateCloud Free ! :-) Review Source KF Kevin F. Director, IT Health, Wellness and Fitness Used the software for: Less than 6 months ### "A review for a product where the \[sensitive content hidden\] require you to review it" May 15, 2023 3.0 Fine Pros It allows for automatic creation of ADO work items Cons Lack of support for fields. End up needing to go into ADO anyway to fully fill out the ticket. Review Source PD Philip D. Sr. Technical Support Manager Telecommunications Used the software for: Less than 6 months ### "CRM to JIRA " October 5, 2022 4.0 Pros Easey to get information out of CRM tool into JIRA with minimal steps. Cons Tends to error out when trying to assign ownership in the plugin. Not all fields copy over. Review Source AP Armando P. Support Team Lead Utilities Used the software for: Less than 6 months ### "Review" May 3, 2022 2.0 Pros Very good support with fast response times. Cons Too expensive Other products can do more at a fraction of the pric Review Source Similar Products Featured ## Related categories [Integration](https://www.capterra.com/integration-software/)