--- title: "Vocalcom Hermes360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vocalcom Hermes360 Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/240468/Vocalcom-Hermes360/" page_type: "product" language: "en" --- # Vocalcom Hermes360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vocalcom Hermes360 ## What is Vocalcom Hermes360? Vocalcom Hermes360 provides the answer to the current challenges faced by customer experience and marketing professionals. With this ultra-intuitive, omnichannel, and AI-ready solution, they can improve agent productivity & optimize customer conversations. Our user-friendly software provides agents with dedicated features to have smooth conversations and deliver personalized answers throughout the customer journey—whatever the communication channel—for a more efficient customer experience. ## What is Vocalcom Hermes360 used for? [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 17 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocalcom Hermes360?[Manage this product listing](https://www.g2.com/products/vocalcom-hermes360/claim_requests/new?auto=true) ## Vocalcom Hermes360 Overview Updated August 2026 AI summary Vocalcom Hermes360 supports organizations of all sizes with cloud and on-premise options for managing call and contact center operations. Covering areas such as customer service, support, telemarketing, and debt collection, it offers features like automatic call distribution, multi-channel communication, predictive dialing, CRM integration, and analytics, with APIs and third-party integrations to extend its capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocalcom Hermes360 4.9 (17) VS. [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price Contact vendor Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (12) Ease Of Use 4.8 (973) Value For Money 4.8 (6) Value For Money 4.7 (796) Customer Service 4.9 (12) Customer Service 4.8 (768) ## Vocalcom Hermes360 alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157853/JustCall/) [Five9](https://www.capterra.com/p/132405/Five9/) [4.2 (486)](https://www.capterra.com/p/132405/Five9/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132405/Five9/) ## FAQs about Vocalcom Hermes360 Overview ### Which roles and teams benefit most from Vocalcom Hermes360? Vocalcom Hermes360 is most used by contact center leaders, sales managers, and executives who oversee customer outreach and service performance. Project and operations managers rely on it to streamline telemarketing workflows, monitor agent activity, and improve call handling, while IT leaders support deployment, integrations, and platform reliability. Answer based on 11 reviews Overview ### What company size and specific industries is Vocalcom Hermes360 built for? Vocalcom Hermes360 is designed for customer experience and marketing teams across small businesses, mid-market companies, and enterprise organizations. The vendor description does not name specific industries, so the product appears aimed at general business use rather than a single sector. Features and Usability ### What are the key features of Vocalcom Hermes360? Vocalcom Hermes360 offers call center management features like automatic call distribution, predictive dialer, auto-dialer, call routing, call recording, and IVR. It also includes CRM, contact management, multi-channel communication, live chat, email management, real-time reporting, quality management, and access controls/permissions. Getting Started and Support ### What training and onboarding options does Vocalcom Hermes360 offer? Vocalcom Hermes360 provides in-person training and live online sessions to help teams get started. In-person training supports face-to-face instruction and guided setup, while live online sessions allow remote, instructor-led learning for users who need scheduled training without attending on site. Getting Started and Support ### What customer support options does Vocalcom Hermes360 offer? Vocalcom Hermes360 provides email/help desk, a knowledge base, and phone support. No reviewer feedback is available on support quality, so user experience details such as response speed or helpfulness cannot be confirmed from the catalog data. ## Features AI summary Based on 3,851 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) Vocalcom Hermes360 supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance in real time, allowing teams to improve service quality and handle customer conversations more efficiently. Call Center Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Routing 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Vocalcom Hermes360 77 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Historical Reporting: Information, data and reports that are being tracked over time - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Payment Collection: Tracking, managing, and initiating the transfer of funds for overdue customer payments - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 4.8 (6) ### Starting price Free trial not available Value for money 4.8 (6) 4.8 Based on 6 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (12) 4.9 Based on 12 reviews ## User reviews Overall rating 4.9 Based on 17 reviews Filter by rating 5(14) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BN benjamin N. manager Telecommunications ### "interactivites operationelle" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 11, 2023 Pros du point de vue operationnel et optimal ,,ma satisfaction est assuree Cons lorsque le flux de communication est parfois au régime maximale ,,le logicien a souvent tendance a ramer et bugguer ,,, je me sent tres souvent de redemarrer le logiciel afin deviter quelque petit desagragrement Reasons for choosing Vocalcom Hermes360 en fonction de mon achitechture reseau et du nombre pas trop limiter de mes agents,, jai juger bon que ce logiciliel respecte a 85% mon cahier de charges Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Flore M. Chef de projet/televente Sporting Goods ### "Excellent " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 16, 2022 Ras Pros Très bon logiciel complet et fonctionnel Cons Un peu de bruit lors des enregistrements Reasons for choosing Vocalcom Hermes360 Il est simple et facile d’utilisation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. david G. Freelancer ### "for me it is the best program to manage telesales" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 3, 2018 acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence Pros Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. Cons I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG jose G. ### "" 5.0 Overall Rating 5.0 5.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 March 21, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VL Victoria L. Commercial Manager ### "Great product & amazing support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 13, 2017 The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yves M. DSI ### "User Friendly , Easy to Use , excellent functionality." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 24, 2016 Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Berndt W. CEO Computer Software ### "MOst flexible Cloud solution" 4.5 Overall Rating 4.5 4.5 Ease of Use 4.0 4.0 Features 4.5 4.5 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 22, 2016 Pros Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution Cons Some documentation could be a little bit more detailed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Neri B. Vice President Telecommunications ### "Great Flexibility means being able to evolve with the time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.5 4.5 Likelihood to Recommend 9/10 February 10, 2016 Pros The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount. Cons Product documentation can be improved and made available online... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EI Edouard I. ### "Love the Salesforce intégration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 17, 2015 We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant. Pros We have increased number of new customers and reduced the delay to sign Out contracts Cons We have found that this solution is very easy to launch and to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Eric G. CEO ### "Nothing less than PHENOMENAL 100% of the time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 September 3, 2015 We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/240468/Vocalcom-Hermes360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.