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Vocalcom Hermes360 provides the answer to the current challenges faced by customer experience and marketing professionals. With this ultra-intuitive, omnichannel, and AI-ready solution, they can improve agent productivity & optimize customer conversations. Our user-friendly software provides agents with dedicated features to have smooth conversations and deliver personalized answers throughout the customer journey—whatever the communication channel—for a more efficient customer experience.
Provider
Vocalcom
Located In
France
Foundation
1995
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows, On-Premise Linux
Training
In Person, Live Online
Support
Knowledge Base, Phone Support, Email/Help Desk
Customer experience and marketing professionals
Content Source: Vocalcom Hermes360
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Vocalcom Hermes360 Reviews
"for me it is the best program to manage telesales"
Overall: acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence
Pros: Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users.
Cons: I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users
"Simply, effortless technology"
Overall: dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support.
Pros: Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience
Cons: Looking forward to deploying the new webRTC feature in the next couple of months!
"great and easy to use contact center solution"
Overall: I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation
Pros: we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team
Cons: we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions
"Strong Partnership with Vocalom"
Overall: We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux.
"User Friendly , Easy to Use , excellent functionality."
Overall: Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!!
