# Vocalcom Hermes360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Vocalcom Hermes360 the right Call Center solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240468/Vocalcom-Hermes360/reviews --- Vocalcom Hermes360 4.9 (17) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Vocalcom Hermes360 Ease of use 4.8 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use david G. Freelancer Used the software for: 1-2 years ### "for me it is the best program to manage telesales" June 3, 2018 5.0 acquisition of potential customers, thanks to this program that organizes and applies artificial intelligence Pros Thanks to artificial intelligence, communication with our customers is simplified and, at the same time, the degree of loyalty and commitment of our users. Cons I think there should be special discounts for potential customers and have a great degree of synergy between the company and its users Review Source MT Mims T. Managing Partner Information Technology and Services Used the software for: 1-2 years ### "Simply, effortless technology" July 10, 2015 5.0 dreambox selected Vocalcom for it's local cloud centre in the UAE. Since our inception in 2013, we've managed to deliver the regions most advanced yet simple and effortless cloud contact centre to large and small SMEs. A truly cloud ready solution with exceptional features from mobile to social to CRM and Graphical scripting tools. We've been able to help local SMEs deliver exceptional customer experiences, reduce costs and maximise value thanks to Vocalcom solutions and support. Pros Easy to use Flexible Truly multi-tenancy and cloud ready Complete omni-channel experience Cons Looking forward to deploying the new webRTC feature in the next couple of months! Review Source eB eric B. COO Used the software for: ### "great and easy to use contact center solution" May 3, 2013 4.0 I recommend Hermes Cloud because it s really designed and focused BUSINESS, and full compatible with all business when you need solutions without any investment and maybe without IT implementation Pros we used since 4 months Hermes Cloud and it changes our profesional daily life ; very easy to install ( less than one hour ! ) and to use by my team Cons we improve our argued contact more than 35% ; we are focusing on telesales but also on inbound call generated from web call back ; the reports are powerfull and very efficient too for our supervisor we can add more positions more easy than never before and it s very important for campaign with immediate additionnal positions Review Source Rob W. Telecommunications Used the software for: ### "Strong Partnership with Vocalom" June 3, 2015 5.0 We are working for more than 8 years together with Vocalcom. Vocalcom is our strong partner in the Benelux. With them it is for us possible to create our own private cloud solution based on Vocalcom. The customers we are working with are very happy with the solution and our support. Our latest succes story together with Vocalom is winning a national aword for best use of Technology in the Benelux. Review Source Yves M. DSI Used the software for: ### "User Friendly , Easy to Use , excellent functionality." March 24, 2016 5.0 Besides from being an all in one blended software, Vocalcom has indeed set high standards and stands out from many others. Its user friendly environment along with the fast reliable experience has massively contributed to the smooth running of our business and also the success that comes with it. I would have no issue in recommending their services to people I know. Well done guys, do keep it up!! Review Source NB Neri B. Vice President Telecommunications Used the software for: 1-2 years ### "Great Flexibility means being able to evolve with the time" February 10, 2016 5.0 Pros The platform provides required flexibility so important in this new economy. Having to provide customer service experience over Watches remind us all that your communication platform will need to evolve every year. Having a platform that allows you to evolve with the time is paramount. Cons Product documentation can be improved and made available online... Review Source BW Berndt W. CEO Computer Software Used the software for: 2+ years ### "MOst flexible Cloud solution" March 22, 2016 4.5 Pros Total flexibility with low complexity. Deep process integrations. Excellent Scipting engine. Full channel support in one solution Cons Some documentation could be a little bit more detailed. Review Source Cedric M. Insurance Used the software for: ### "With Vocalcom, we let customers know they are heard" May 29, 2015 5.0 We are extremely proud that we have been recognized for the fourth year in succession and have been awarded “The Best Customer Services in Telecoms and Media” achieving a fantastic score of 95.6 percent. Our agents love Vocalcom because it offers the perfect balance of simplicity and power. Vocalcom is just easier – ITV UK Review Source Benoît V. Outsourcing/Offshoring Used the software for: ### "Vocalcom is just easier!" May 28, 2015 5.0 We saw a double-digit improvement in customer satisfaction within weeks of commissioning the new customer contact center solution. 4 service centers in 4 countries handle yearly 800,000 contacts in 12 languages over phone, chat, email, and Twitter. It exemplifies how we are becoming a lean enterprise. Review Source Patrick G. Telecommunications Used the software for: ### "Innovative and simple" May 29, 2015 5.0 Great product, makes agent experience quick and simple. Vocalcom has been transformative to our business as we have enhanced our service and sales operation dramatically, including a 132% percent in daily productivity, and a 20 percent reduction in average handling times. We've seen immediate ROI. Review Source bN benjamin N. manager Telecommunications Used the software for: 2+ years ### "interactivites operationelle" March 11, 2023 4.0 Pros du point de vue operationnel et optimal ,,ma satisfaction est assuree Cons lorsque le flux de communication est parfois au régime maximale ,,le logicien a souvent tendance a ramer et bugguer ,,, je me sent tres souvent de redemarrer le logiciel afin deviter quelque petit desagragrement Reason for choosing Vocalcom Hermes360 en fonction de mon achitechture reseau et du nombre pas trop limiter de mes agents,, jai juger bon que ce logiciliel respecte a 85% mon cahier de charges Review Source FM Flore M. Chef de projet/televente Sporting Goods Used the software for: 1-2 years ### "Excellent " December 16, 2022 5.0 Ras Pros Très bon logiciel complet et fonctionnel Cons Un peu de bruit lors des enregistrements Reason for choosing Vocalcom Hermes360 Il est simple et facile d’utilisation Review Source EG Eric G. CEO Used the software for: ### "Nothing less than PHENOMENAL 100% of the time." September 3, 2015 5.0 We've been using Vocalcom Sales Acceleration platform for over a year now and it just keeps getting better. I have nothing but praises for this tool! What I love about it is that it has significantly increased the calls, connect rate, and leads to pipeline without the negative aspects of other like tools that I have used in the past. - no lag time (pause) from call to connect - clear voicemail messages and easy to use. We gained around 3 times the phone calls per day and 2 times the conversations using the Vocalcom sales acceleration platform. Review Source EI Edouard I. Used the software for: Less than 6 months ### "Love the Salesforce intégration " December 17, 2015 5.0 We are very impressed with Vocalcom's system. We've grown 2-3 times since starting with Vocalcom sales acceleration platform. It embeds right into Salesforce, and that gives our sales team an edge. This is a great tool for any company to use if they are looking to increase efficiency, and fully integrate with Salesforce. The ease of use and effectiveness are key in our business. Everyone we have ever dealt with at Vocalcom have been both helpful and pleasant. Pros We have increased number of new customers and reduced the delay to sign Out contracts Cons We have found that this solution is very easy to launch and to use Review Source VL Victoria L. Commercial Manager Used the software for: Less than 6 months ### "Great product & amazing support" January 13, 2017 5.0 The support team at Quality Connex is proactive and supportive to ensure the migration is smooth and tailored to your unique business requirements. Review Source RS Richard S. Owner Used the software for: ### "Hermes Cloud helps me produce great results! I'm happy with my purchase" May 2, 2013 5.0 My SalesCloud and ServiceCloud teams have improved productivity, first call resolution, reduced bottom line with increased revenues...I couldn't be happier! Thank you Vocalcom. Pros \- Ease of use - Unified SFDC screen - Simplified inbound and outbound communications Cons None - Im happy Review Source jG jose G. Used the software for: ### "null" March 21, 2018 5.0 Review Source Similar Products Featured ## Related categories [Call Center](https://www.capterra.com/call-center-software/)[Telephony](https://www.capterra.com/telephony-software/)[Customer Support](https://www.capterra.com/customer-support-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.