--- title: "Vocalcom Salesforce Edition Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vocalcom Salesforce Edition Software - reviews, pricing plans, popular comparisons to other Customer Service products and more." source_url: "https://www.capterra.com/p/240475/Vocalcom-Salesforce-Edition/" page_type: "product" language: "en" --- # Vocalcom Salesforce Edition Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Vocalcom Salesforce Edition ## What is Vocalcom Salesforce Edition? Dedicated to customer service, sales, and telemarketing, the Vocalcom Salesforce Edition cloud contact center solution is natively integrated in Salesforce, for increasing agent efficiency and offering a seamless customer experience across all communication channels. Easy to use, it offers advanced features for personalizing your customer interactions, responding in real-time to current events, and improving the efficiency of your outbound call campaigns. ## What is Vocalcom Salesforce Edition used for? [Call Center](https://www.capterra.com/call-center-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Vocalcom Salesforce Edition?[Manage this product listing](https://www.g2.com/products/vocalcom-salesforce-edition/claim_requests/new?auto=true) ## Vocalcom Salesforce Edition Overview Updated August 2026 AI summary Vocalcom Salesforce Edition provides cloud-based customer service tools for businesses of all sizes, supporting categories such as auto dialer, call center, contact center, and customer support. With automated routing, CRM integration, and multi-channel communication, it enables teams to manage customer conversations across various channels within a unified platform, helping organizations coordinate customer interactions more effectively. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vocalcom Salesforce Edition 4.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 5.0 (1) Customer Service 4.7 (1,538) ## Vocalcom Salesforce Edition alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [ZIWO](https://www.capterra.com/p/171265/ZIWO/) [4.6 (109)](https://www.capterra.com/p/171265/ZIWO/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171265/ZIWO/) ## FAQs about Vocalcom Salesforce Edition Overview ### What company size and specific industries is Vocalcom Salesforce Edition built for? Vocalcom Salesforce Edition is designed for customer service, sales, and telemarketing teams, making it a fit for businesses that run contact center and outbound calling operations. The vendor description does not specify a company size, so the target audience is best described by these service-oriented functions rather than a particular segment. Features and Usability ### What are the key features of Vocalcom Salesforce Edition? Vocalcom Salesforce Edition offers CRM, call routing, and real-time reporting as core features. It also includes automated routing and multi-channel communication for handling interactions across voice and digital channels. These features support contact management, routing rules, and live monitoring of performance data. Getting Started and Support ### What customer support options does Vocalcom Salesforce Edition offer? Vocalcom Salesforce Edition provides phone support for customer assistance. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common issues cannot be confirmed from the catalog data. ## Features AI summary Based on 5,357 Customer Service reviews Capterra data shows that buyers of Customer Service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Vocalcom Salesforce Edition includes **Multi-Channel Communication**. However, it does not offer **Support Ticket Management** or **Call Center Management**. By covering **Multi-Channel Communication**, the product gives service teams a way to manage customer conversations across channels in one place, helping businesses respond more consistently and maintain better customer interactions. Multi-Channel Communication 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Call Routing Sends voice calls to a specific queue based on predetermined criteria CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Real-Time Reporting Active reporting of data and metrics Vocalcom Salesforce Edition 5 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Reporting: Active reporting of data and metrics --- Get Advice We can help you find the software with the features you need. Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing ### Starting price Free trial not available Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 4.0 Based on 1 reviews Filter by rating 5(0) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ID Ivan D. Head of Innovation & Digital Oil & Energy ### "Good solution that adds value and integrates voice into Salesforce" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 27, 2022 Vocalcom Salesforce Edition has been pivotal to our Digital transformation, in order to have the telephony channel integrated within Salesforce. The support provided has been great and today we are satisfied with the choice. Pros Integration with Salesforce Features set Tailor made IVR Cons Integration with existing Telco architecture has been longer than expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.