# Zoho Vault Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zoho Vault the right Password Management solution for you? Explore 43 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240510/Zoho-Vault/reviews --- Zoho Vault 4.5 (43) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zoho Vault Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews Elizabeth G chief risk officerStaffing and Recruiting, 10,001+ employeesUsed the software for: 6-12 months. “Password protection and encryption are two of Zoho Vault's most valuable features. If you use different passwords for different accounts, this is a huge help.“ September 30, 2022 RG Randal G CEORestaurants, 51 - 200 employeesUsed the software for: More than 2 years. “These are obsolete passwords for companies and individuals that are not around anymore. How can Zoho build a vault were you cannot delete a "shared with me" password.“ July 30, 2024 AR Andrea R ProfessorEducation Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “I like the fact that you can define labels and group passwords and credentials by type.“ July 30, 2022 Ludovic M CRM & Marketing Automation ConsultantMarketing and Advertising, Self-employedUsed the software for: More than 2 years. “After I got hacked due to low password security, one friend advised a couple of Password Vaults.“ July 17, 2020 CL Cat L Admin Education Management, 2 - 10 employeesUsed the software for: 6-12 months. “It is so a safe way to share passwords across different employees.“ January 16, 2023 Elizabeth G chief risk officerStaffing and Recruiting, 10,001+ employeesUsed the software for: 6-12 months. “It has made my daily life easier and password sharing a breeze.“ September 30, 2022 ## Showing most helpful reviews Showing 1-25 of 43 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott R. Director of Content Marketing and Advertising Used the software for: 2+ years ### "Zoho Vault is the Bomb" March 30, 2021 5.0 I protect my personal and business credentials with Zoho Vault and will continue to do so into the future. I recommend it to anyone who will listen. Pros I was originally a LastPass user until LP raised their prices and told me to kick sand. Zoho Vault is as good or better than LastPass for a quarter of the price. I use it for my business and personally. Have it on a desktop, laptop, Chromebook and 2 phones. Does what it claims to do and does not burn a whole in your wallet. Cons Has some issues on the Chrome and Edge browsers, seems like they have fixed the Chrome issues with the latest update. Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/) Reason for choosing Zoho Vault Inexpensive and had all the same features Switched from [LastPass](https://www.capterra.com/p/151988/LastPass/) LastPass raised the fees a couple of 100% and would not work with me as an existing customer. Switched to Zoho Vault a little more than 2 years ago and love it. Review Source AR Andrea R. Professor Education Management Used the software for: 6-12 months ### "Great product, but offline use should be improved" July 30, 2022 4.0 I like the fact that you can define labels and group passwords and credentials by type. Also, I like the fact that Zoho Vault can generate and file secure passwords for me when I register to a new service. Maybe the user interface could be given a revamp? But these are unessential aspects, and all the juicy features are there. Pros Zoho Vault has a lot of useful features. You can associate passwords with icons, making it faster to find the one you need. You can file attachments (e.g., you can file a scanned copy of your bank code sheet together with your bank credentials). You can use you password vault on any device through an Internet browser, or use the dedicated mobile applications (which, however, requires you to be online). Password synchronisation across devices occurs in real time. You can define your own templates for different password, credential and document types. The paid version allows centralised management of credentials for teams. Cons Although you can have a password-protected, offline copy of your vault mailed to you every night, using it is not straightforward and the mobile app needs to be online to retrieve passwords (so it may be difficult to retrieve the password you need if you phone is in a blind spot). Alternatives considered [LastPass](https://www.capterra.com/p/151988/LastPass/)[Bitwarden](https://www.capterra.com/p/210695/Bitwarden/) Reason for choosing Zoho Vault The free version of Zoho ticked all the boxes for me, and optional (paid) features added real value for a more sophisticated user, so the whole thing made a lot of sense to me. Switched from [1Password](https://www.capterra.com/p/176113/1Password/) 1password move to a different business model based on monthly subscriptions, Zoho is free and you pay only if you want additional features, like team management. Review Source RG Randal G. CEO Restaurants Used the software for: 2+ years ### "Cannot delete shared with me passwords" July 30, 2024 1.0 Pros I like the idea of a Password vault , but disappointed with the functionality. Cons I cannot delete "shared with me passwords". We sold the business over 18 months ago and there are dozens of shared passwords in my Zoho Vault account. These are obsolete passwords for companies and individuals that are not around anymore. How can Zoho build a vault were you cannot delete a "shared with me" password. To suggest that someone contact a business that is gone is unreasonable. Review Source PO Patrick O. Product Development Manager Marketing and Advertising Used the software for: 2+ years ### "Great tool for managing customer account credentials amongst a team" October 4, 2019 5.0 I have a team of 8 product analysts who are currently managing credentials for over 400 customers on up to 8 different sites per customer. Utilizing​ Zoho's API, we have been able to create a secure form for customers to submit their credentials directly to our admin account and then are accessible to all team members through their Chrome and Safari toolbar extensions. The main reason we went with Zoho was so that I could allow team members to login to client's accounts without ever being able to view (and potentially) copy the customer's secure information. However, it has also improved our workflow as the one-click login access makes it faster and easier to manage the program. Pros I like the ease of setting up Secrets and Chambers to easily organize customer credentials. Zoho Vault​ is also an excellent tool to manage credentials and provide multiple users access to one-click login ability without ever having access to the actual password information. Customer service is fantastic. Cons One-click login access is a little more difficult to set up for sites like Google where the login is multi-step, but it is possible with the correct URL structure. There can also be a slight delay for team members accessing credentials via the toolbar extension when updates are made via the admin account. Alternatives considered [TeamsID](https://www.capterra.com/p/151984/TeamsID/)[LastPass](https://www.capterra.com/p/151988/LastPass/) Reason for choosing Zoho Vault It had the features that we needed to manage the program in its current state and the flexibility to scale as the product was growing quickly. Review Source Ludovic M. CRM & Marketing Automation Consultant Marketing and Advertising Used the software for: 2+ years ### "The cornerstone of your password security, made simple" July 17, 2020 5.0 After I got hacked due to low password security, one friend advised a couple of Password Vaults. I long used Keepass, then turned to Zoho Vault as a way to bring my passwords online and manage it from both phone and laptop. Combined with strong master passwords for main apps, as well as Double Authentication, it provides a strong, reliable system and a lot of serenity :) Pros Ease of use, ability to generate strong random passwords, ability to create file and sort passwords (especially useful when dealing with several clients with similar apps / services) Cons Might get a little messy if you don't manage your files and folders, nice new interface but sometimes a display bug can occur Switched from [KeePass](https://www.capterra.com/p/151987/KeePass/) The ability to access to passwords online, and on mobile Review Source VR Verified Reviewer Founder & Mover Marketing and Advertising Used the software for: Less than 6 months ### "Very Good Password Manager" October 13, 2021 5.0 Pros \- Good for teams - Cheap - Free on mobile - Good protection - Easy to use Cons The only real "con" for me is that there's no white label functionality or CNAME etc. available. This seems to be a whole in the market as there are very few if any such providers (or very expensive). Switched from [LastPass](https://www.capterra.com/p/151988/LastPass/) LastPass forced us to pay if we wanted to use on multiple devices. Zoho Vault doesn't do this and they're very cost-effective for teams. Review Source Mark F. VP Insurance Used the software for: 1-2 years ### "YES! A real password managment tool that is complient. " August 30, 2019 5.0 We use Zoho Vault multiple times a day. I love that the master passphrase is an encyption key and isn't an acutal password. I love the there are no data points saved on zoho servers. Meaning, that everything is encrypted and SOC 2 certified. In the insurance industry, we have so many passwords and logins. The program makes it a secure and easy way to manage all of those logins with passwords that change every 90 days. Zoho Vault helps us keep track of all that without being scared of security issues. I highly reccomend zoho vault to anyone! Just don't loose your master passphrase. It's not stored on any servers so if you loose that, the only thing that can be done is for ZOHO to create you a brand new zoho vault account. This is for security reasons, and frankly, I'm very happy on their level of security with this program. It's virtually un-hackable. Pros I love how we can assign specific login information to an individual person or a group of employees. Cons Don't have any cons, i use this tool all the time and not sure how i functioned before its existence. Review Source Karel R. Document Control Specialist Construction Used the software for: 6-12 months ### "Great for Free Personal Use Password Management" October 25, 2018 5.0 Password management has never been more secure and centralized with ZohoVault. I use the encrypted HTML file on my desktop for ease of access, which is awesome. Exporting ZohoVault data to CSV helps me to create paper backups as a last measure of security for not losing my passwords. Pros \- The new Two-Factor authentication app looks great and seems more secure than SMS - Synchronization of passwords across all devices (sometimes I add new passwords on my computer and sometimes on my phone) - Encrypted HMTL files for offline access saves me a lot of time and it is still secure - Automatic password generator gives me ideas about what password I want to generate Cons \- The free version doesn't come with data backup, but I can't complain since I'm not paying anything and I can work around that limitation - Maybe I'm not doing it right but the auto-fill is kinda a hit/miss. Then again, I prefer punching in my passwords myself Review Source Elmo L. Business Management Executive Management Consulting Used the software for: 2+ years ### "Easy way to store password " May 1, 2018 4.0 Easy and securely manage you password and share them with team members. Pros The web as well as the phone app is easy to use when storing and retrieving passwords. The passwords are masked making it more secure when working with someone looking over you shoulder. Cons I think it maybe time to upgrade the web version interface and make it more intuitive. An button to email the login and password might also be nice to have. Review Source Denise G. Security Guard Used the software for: 6-12 months ### "Easily accessible yet secure!" March 8, 2018 5.0 Pros I like that there are options to save personal and work passwords in different locations within the software. The price is very cost effective and you definitely get what you pay for! The interface is very easy to use. Cons I have had trouble using it on Internet Explorer. Although it's not as popular of a web browser as it used to be, I think the software should still function the same. Review Source FA Fatima A. Unemployed Used the software for: 6-12 months ### "Easy to use password manager, designed to be used by large groups of users." April 28, 2018 5.0 Pros Accessible from any browser, any platform. Password strength report, ensures your passwords are strong. And, you can generate strong passwords too. Allows sharing and transferring of logins and passwords between users. Store unlimited passwords and notes, attach files/documents to them. Auto login detection and saving, with ability to automatically log in to websites. Two-factor authentication. Mobile access with applications for Android and iOS. Browser extensions for Chrome and Firefox. AES-256 for encryption and offline access. Cons Auto detection and auto login feature of other password managers is much more better and responsive than this application. Mobile applications are buggy and annoying. Review Source PP Peter P. executive Financial Services Used the software for: Less than 6 months ### "Great first password manager solution for me" December 8, 2021 5.0 So far so good Pros It's free with the basic functionality, which for my purpose was what I needed Cons Sometimes the sync takes time and sometimes the newly generated passwords do not save. But it happens rarely and I copy the password to notepad and save it manually in such case because Zoho clears the clipboard (so not to lose the password). Review Source VR Verified Reviewer Senior Human Resources Manager Used the software for: Less than 6 months ### "Good Password Keeper for Teams" March 8, 2018 4.0 Pros Zoho Vault checks all the boxes as far as password keepers go, and it takes it a step further by making it a great collaboration tool that enables you to share passwords among your team. Cons The site and browser extensions work great, but the mobile app could use some work. Other than that, no real complaints. Review Source SL Shay L. consultant Information Technology and Services Used the software for: 6-12 months ### "passwords vault" February 25, 2019 5.0 Pros ease of use, copy-paste passwords, show/hide the text Cons safety messages and complexity of working in teams Review Source AA Abdul-Gafar A. IT Systems Administrator Computer Software Used the software for: Less than 6 months ### "Robust Password Manager" November 13, 2024 5.0 Pros It is a really good password manager with a lot of customisable options and avenues for fine-grained controls. and the best part is it comes included with zoho one which makes it practically free Cons I can't think of any cons, it's a really capable password manager Review Source VR Verified Reviewer chief risk officer Staffing and Recruiting Used the software for: 6-12 months ### "Top-Rated Password Safe" September 30, 2022 5.0 My team and I can safely share passwords without compromising any sensitive information. Before using Zoho Vault, I frequently resorted to the easy solutions of using the same password for every account or not using a password at all. I'm freed from the burden of trying to remember complex passwords while still maintaining their security. A password generator, built into Zoho Vault, can create secure passwords that adhere to your particular account's requirements. Pros Password protection and encryption are two of Zoho Vault's most valuable features. If you use different passwords for different accounts, this is a huge help. It has made my daily life easier and password sharing a breeze. It instantly retrieves the information from the safe when you are on the appropriate connection, which helps identify phishing attempts. Cons Zoho Vault's authentication steps become more involved if you lose track of the master password. All of your previously stored passwords will be wiped out if it works, which could be a problem if you don't have a backup. The fact that the extension must be downloaded prior to use is another issue I have with it. Review Source Ariel S. QA Engineer Computer Software Used the software for: 1-2 years ### "Convenient password management" May 18, 2021 5.0 Overall I have been very happy with Zoho Vault, I find it streamlined, functional and mostly without unnecessary features. Pros I keep all of my passwords, work and personal, in my Zoho Vault and I love that I can access it easily from any of my devices. I also appreciate the password autogenerate options. Cons Just a small complaint - when creating a new record, Zoho Vault first brings up a screen that lets you choose from a list of saved websites. This list is so small that I don't think I have ever created a password with one of the listed websites, but once you type in the site to search for it and realize it's not on the list, you have to go to a 2nd tab to create the site info/password from scratch. When you transition to the 2nd tab, it doesn't save what you have typed already - so I find myself typing in the site name twice every time I am creating a new entry. Review Source CL Cat L. Admin Education Management Used the software for: 6-12 months ### "Love using Zoho Vault " January 16, 2023 5.0 Easy to use and customize, great for sharing passwords. Pros I love the security this brings with multi factor authentication and also high level security. It is so a safe way to share passwords across different employees. Cons The multi factor authentication can be inconvenient but it's what keeps the passwords safe. However you will need to make sure to have both authentications ready in order to use your password. Review Source VR Verified Reviewer Theatre Arts & Video Gaming Scholar Information Technology and Services Used the software for: 1-2 years ### "Easily share and manage password with team members" March 26, 2019 4.0 My company's experience with Zoho Vault has been nothing but positive. We manage client systems, including servers, and networking hardware. Each piece of equipment has one or more sets of credentials. Prior to using this software, any known credentials were sloppily placed in a spreadsheet. I looked for a cost-effective password management system that enabled sharing between team members, offered easy mobile access, and most importantly was secure. We tried the Zoho Vault trial and purchased the full license shortly thereafter. We now constantly say "remember to put it in Zoho" when setting up a new system. It has taken the guesswork out of gaining access to systems. Pros While there is a website version, having the Android version available while on the go is very important. Multifactor support for using the app is also an important feature. Cons The mobile interface (Andoird) could use an update. I find that the sharing section in particular looks a little dated and the controls are small for big hands. I often have to swipe down to refresh the screen to show the list of saved credentials. Review Source BG Bryan G. CTO Hospital & Health Care Used the software for: 2+ years ### "Worth" August 10, 2021 5.0 Nice Pros User friendly interface for everyone, even for development Cons Support from India just in English. Pls, try hire Spanish support too Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Zoho Vault Quality-pricing Switched from [flowww](https://www.capterra.com/p/179541/FLOWww/) Volume of clients Review Source VR Verified Reviewer Managing Director Retail Used the software for: 2+ years ### "Switched away from Zoho Vault due to their silly pricing policies" November 17, 2022 5.0 Pros It works well. Nothing wrong with the app. I've used Password Managers for years and Zoho Vault is no better or worse than most. Cons We downgraded our Zoho One package as we didn't use most of the apps. That left us without Zoho Vault. You can have one user for free. I tried to pay for a second user and it removed the free user! So it's one free, or none free?! No thanks. Moved to Bitwarden. Review Source VR Verified Reviewer Booking Manager Marketing and Advertising Used the software for: 2+ years ### "Perfect for all your passwords" December 11, 2018 5.0 Pros I love the one click login to websites and I can access it from any device. I like the option to have employees have different access levels to each stored site. I also like that I can decide when the pass phrase is cleared. Cons Sometimes the sync doesn't work and you are unable to use the auto login to actually login to the site. It can be frustrating having to wait for the sync to happen Review Source VR Verified Reviewer Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "Free & easy" November 17, 2018 4.0 I looked online for password software/apps. I wanted something that was both free, and multiplatform. I also experimented with 1pass and some others, but found them lacking. I don't have hours and hours to keep searching, but so far Vault is good enough, and given me no reason to look again, after about a year. Pros that it is free, and easy to use. And that it is so multi-platform, though I haven't used the Android platform much. Cons It might be easier to hack into or crack than I realize. Review Source VR Verified Reviewer Office Administrator Computer Software Used the software for: 6-12 months ### "Solid password manager" May 3, 2019 5.0 We needed a password manager that would let us share admin passwords between certain people, while keeping others private. Vault does this flawlessly. It's easy to generate new secure passwords and to save new sites within the correct chambers. If you're looking for an efficient and cost-effective password manager, Zoho Vault should definitely be on your short list. Pros I love not having to remember any passwords and it is really easy to share passwords with other members of my team. Cons The terminology is not always as clear as it could be when you're first learning, but once you know what everything means, this issue disappears. Review Source VR Verified Reviewer Owner - Online Business Developer Used the software for: 1-2 years ### "FREE Forever personal plan is perfect. But Zoho vault comes into its own when used with teams." December 15, 2017 4.0 It cost nothing to try and I used the FREEMIUM account for some time before inviting other team members to share with me at a very low cost. Pros Straightforward setup with all the major Browser extensions. A FREE FOREVER plan. Works across IOS, Android, Web, Windows and MacOS platforms. Cons Unable to fill out forms. Does not support logins for two-factor authentication sites and some sites just don't like it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.