--- title: "ReFrame Engage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ReFrame Engage Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more." source_url: "https://www.capterra.com/p/240546/ReFrame-Engage/" page_type: "product" language: "en" --- # ReFrame Engage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) ReFrame Engage ## What is ReFrame Engage? ReFrame Engage is a customer engagement solution designed for organizations small and large to connect with their customers or constituents anytime, anywhere, while providing the best customer experience. The solution empowers employees with faster, always-connected features like; an Advanced Appointment Scheduling Studio to configure and accept appointments of any kind with communication tools such as on-demand 2-way text messaging, internet calling, video conference, and more. ## What is ReFrame Engage used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ReFrame Engage?[Manage this product listing](https://www.g2.com/products/reframe-engage/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ReFrame Engage 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (973) Value For Money 0.0 (0) Value For Money 4.6 (796) Customer Service 0.0 (0) Customer Service 4.7 (768) ## ReFrame Engage alternatives [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [Saysimple](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/) [0.0](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/#reviews) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/189998/Social-Messaging-Automation-Platform/) ## FAQs about ReFrame Engage Overview ### What company size and specific industries is ReFrame Engage built for? ReFrame Engage is designed for government, education, healthcare, financial, and commercial organizations of varying sizes, including small businesses, mid-market teams, and enterprise groups. It fits organizations that need a platform for engagement across public, private, and regulated sectors. Features and Usability ### What are the key features of ReFrame Engage? ReFrame Engage offers chatbot and customer engagement tools, plus CRM, customer database, and customer segmentation for managing contacts and history. It includes multi-channel communication through chat/messaging, email management, SMS messaging, and call routing, along with scheduling, calendar sync, reminders, reporting/analytics, and access controls. Getting Started and Support ### What training and onboarding options does ReFrame Engage offer? ReFrame Engage provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars offer scheduled group learning, and documentation and videos provide self-paced reference materials for setup and feature review. Getting Started and Support ### What customer support options does ReFrame Engage offer? ReFrame Engage provides email/help desk, a knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support is available here, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 14,228 Nonprofit CRM reviews Capterra reviewers highlight these features as the top priorities when choosing appointment scheduling software: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) ReFrame Engage supports **Appointment Management** and **Calendar Management**, giving teams the tools to organize bookings, track availability, and keep schedules up to date. However, it does not offer **Online Booking**. Instead, it provides **Mobile Access** (**51%**), which gives staff a way to view and manage appointments on the go. Together, these features help businesses stay organized and respond to scheduling needs more efficiently. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling ReFrame Engage 84 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendance Tracking: Track the attendance of specific individuals or groups - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Class Scheduling: Schedule in-person or online classes - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Group Messaging: Group messaging lets multiple people carry on a group conversation - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - On-Demand Communications: Generate personalized communications upon request to meet customer needs - Personalization: Adjust communications based on previous interactions or personal preferences - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Scheduling: Plan availability and assign specific time slots for tasks and resources - Screen Sharing: Digitally share screen view with others - Single Sign On: Allow users to access multiple services after entering their login credentials once - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Basic $19.00 Usage Based,Per Month Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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