# Osmind Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Osmind the right Electronic Medical Records solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240577/Osmind/reviews --- Osmind 4.6 (36) [View alternatives](https://www.capterra.com/p/240577/Osmind/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Osmind Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews Rose W Planner BuyerTextiles, 11 - 50 employeesUsed the software for: 6-12 months. “Not exceptionally unique, as there are many similar softwares, but its simplicity and usability are the main things I would select it for“ September 9, 2025 EB Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “I’ve used a few different apps for different provider offices and Osmid seems to be by far the most user friendly!“ June 22, 2025 EB Erika B Licensed Massage TherapistAlternative Medicine, Self-employedUsed the software for: Less than 6 months. “It contains all of it on the dashboard while remaining uncluttered and easy to navigate!“ June 22, 2025 Thomas S Owner, Founder, DNPMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “Great experience that helps us automate and track many critical points in our business, such as automated questionnaires with alerts for customizable score thresholds, integrated intake paperwork and document signing, full EMR capability including billing and superbill generation for clients, and an electronic insurance submission tool.“ January 10, 2023 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Amy J. Community Connections Coach Health, Wellness and Fitness Used the software for: Less than 6 months ### "A great + efficient product" October 5, 2022 5.0 Pros Everything is streamlined + our clients love the app! Cons I don't get notifications that I got messages from the app. I hope we gain a way to receive an email that we got a message so we know to look at that. Review Source Response from Osmind October 11, 2022 Thank you for sharing your positive experience with Osmind, Amy! We are glad that your patients also love the app. You should be receiving email notifications so I will be in touch to see what is going on :). DR Daniele R. Secretary General Civic & Social Organization Used the software for: 2+ years ### "Review for Osmind " December 18, 2024 4.0 The software had enabled us to extend health care services and also collaboration seamlessly with patients in real-time. Pros The product integrates well with medical records. Availability of live chat features and video collaboration. Cons Leaning curve of Osmind software is a bit steep. Review Source VC Valerie C. Owner/operator Medical Practice Used the software for: 1-2 years ### "Downtime-maintenance " November 16, 2022 2.0 Not overall happy Pros Having everything on one platform—but it doesn’t always work Cons 3 times down with maintenance and I don’t have access to my patients charts. 7:45am and no response from support Review Source Response from Osmind January 31, 2023 We apologize for the inconvenience caused by the downtime and maintenance. We understand that access to patient charts is crucial for your practice, and we are committed to providing a reliable platform for our users. Our support team is always available to assist with any issues, and we apologize for the delay in response times. Please don't hesitate to reach out to us directly if you are experiencing any other issues! CH Cory H. Nurse Practitioner Hospital & Health Care Used the software for: 6-12 months ### "Wonderful EHR that continues to improve..." October 25, 2022 5.0 Wonderful! The customer service staff are priceless! The program is visually appealing, easy to use, and ever evolving! I love how I've only used the program for about a year, & several patches have already came out improving the functionality! Invoices and Superbills have been nicely overhauled. I have heard good things from the user end as well! Pros Ease of use and visually appealing. I love how easy it is to basically play around for a few hours and know most of the details about day to day operation of the program. Cons There should be a section for lab entry. Also, medications are not easy to update. I want to be able to put these things into the program somewhere, but easily access them from the patient note while I'm documenting. For instance, put the note to the side bar and browse other sections in the chart without closing the note. Reason for choosing Osmind Recommendation from Elite NP facebook group. Also, I like the patient progress data & the fact that you are helping to appeal to insurance companies to get higher approval rates. Review Source Response from Osmind January 31, 2023 Thank you for the positive review of Osmind! We are glad to hear that our software is easy to use, visually appealing, and has been helpful in tracking patient progress data. We appreciate your feedback regarding the lab entry and medication sections and will consider these suggestions as we continue to improve our platform. Our customer service staff is dedicated to providing the best support possible, and we are thrilled to hear that they have been helpful in your experience with Osmind. Thank you for your support and recommendation, and we look forward to continuing to be your partner in care. MA Maysa A. Physician Medical Practice Used the software for: 1-2 years ### "Industry standard EMR for Ketamine practices " October 10, 2022 4.0 It’s been great. Love the customer service — always gotten a hold of them within a day or the same day. They are committed to improving this product. We’ve only had one day where we were unable to access the EMR very easily due to server problems. that’s a pretty good track record Pros The app is excellent and I love that I can have clients fill out baseline measures and follow up measures easily through the app. This then becomes data They can be shared with the client to show them their progress and can be easily shared with the practitioners that share the client. The data than can be turned into an output file for research purposes. Cons I believe all models of the software all should include smart texting templates. It’s very tedious to hand write things and all other EMR software seem to include those as part of their base and tree models. I also don’t appreciate that I cannot modify the intake form and I hate that the medication’s need to be then entered by the physician individually rather than being Approved from the patients intake and then auto transferred over into the chart Reason for choosing Osmind I also use living matrix but could drop that product if I were able to create my own intake forms on osmind Review Source Response from Osmind October 18, 2022 Maysa, thank you for writing this review and providing feedback. We hear you on making the intake more customizable and wanting medications to be auto transferred into the chart. Your feedback is always greatly appreciated and being discussed with our product team. SG Susan G. APRN Medical Practice Used the software for: 2+ years ### "Osmind" October 3, 2022 5.0 This is the perfect software for my practice Pros I appreciate the responsiveness of Osmid to make it work best for me and my practice. I have asked for components to be added, and they add them. The customer service team is superb Cons I would love to have an option for regular IV charting- we modify Ketemaine IV infusion for regular IV nutrition. I believe the Osmind team is working on this. I would also like to be able to bill insurances directly from Osmind, again I believe that they are working on this as well. Review Source Response from Osmind January 31, 2023 Hello Susan! Thank you for the positive review and for taking the time to share your feedback. We are glad to hear that our customer service team has been helpful in addressing your needs. You are correct that we are working on a billing solution and we want to make it easy for a provider to accept insurance to achieve Osmind's overall mission of expanding access to mental health care. We have ambitious goals with regard to making this happen, but we need to start small to make sure everything we release is a high-quality, headache-free experience. OM Owen M. CMO Hospital & Health Care Used the software for: 1-2 years ### "The best value for money in small to mid practice EHR" July 26, 2023 4.0 I hate charting less with osmind Pros Lots of features built and more coming. Cons It's not a space ship...yet. It's a better roadmap and better executed than any ehr I've ever used. Switched from [Elation](https://www.capterra.com/p/147889/ElationHealth/) Cheaper and better ui/uc Review Source Response from Osmind September 10, 2023 It is great to hear that Osmind offers great value for your practice and that our continuous feature additions meet your needs. Your feedback, even the playful note about space ships, is greatly appreciated and motivates us to keep enhancing our system. TS Trey S. Owner Mental Health Care Used the software for: 1-2 years ### "Great EMR for Ketamine Practices" October 18, 2022 5.0 Pros Loading patients into the system is easy, and there are a lot of resources for the patient once they sign up. The charting process is made to be easy and it continues to improve. Wonderful customer support. Cons I would like there to be the option of more customizable templates for certain types of patients that incorporates narrative text into the template. This could take the form of auto populated text that could be manually changed, or a drop-down autofill option so that practitioners could more easily start new patients. I like the option to copy from one treatment to the other, but starting a new patient is sometimes onerous having to rewrite narrative that largely is similar patient to patient. I'd also like to be able to incorporate my Merchant Services account into Osmind instead of having to rely on theirs which utilizes Stripe who in turn has some of the highest fees in the industry. Review Source Response from Osmind October 25, 2022 Thank you for leaving us a review, Trey. We recently launched customizable templates and I will follow up with you directly so we can get this set up! JD Jacqueline D. Director of creative and immersive therapies Mental Health Care Used the software for: 1-2 years ### "KAP ketamine assisted psychotherapy app & software review " October 11, 2022 5.0 So far pretty good we will continue to use in our KAP ketamine assisted psychotherapy practice. Pros The use and ease of it, especially for our patients. It has been great for scheduling appts and managing our digital medical records. It has become a bridge into their own mental health awareness. It truly is incredible, to show them their very own progress. As the creative integration director I couldn’t be happier to have our patients use the journal feature - Over all -we love using this product in practice. Cons The only thing has been about the log in sometimes - we do hear from a few patients that they are sometimes unable to sign in and completely looted out — when they go to do their mood scores for us within the app — but Anyway it Could be a wifi issue or human issue though etc. so not so sure it was even the app. Review Source Response from Osmind October 18, 2022 Jacqueline, thank you for the review! It is good to hear that you love the measurement based care and journal feature. If patients continue having login issues, you can always direct them to our help desk for support (helpdesk@osmind.org). We are thankful that Osmind is supporting you and your practice! AV Aubrey V. physician Health, Wellness and Fitness Used the software for: 1-2 years ### "osmind " January 14, 2023 5.0 good Pros ease of use and functionality Cons messaging function dont like cant organize patients by last name, that is how all medical practices organize patient files, osmind uses first name which makes no sense Reason for choosing Osmind a colleague was using it Review Source Response from Osmind January 31, 2023 Thank you for your review of Osmind. We are glad to hear that you find our platform easy to use and functional. We apologize for any inconvenience caused by the messaging function not being organized by last name. We value your feedback and will take it into consideration as we continuously work to improve our product. Thank you for choosing Osmind based on the recommendation of a colleague, and for your overall positive experience with our platform. If you have any further feedback, please don't hesitate to reach out to our support team. RD Robert D. Founder, Medical Director Medical Practice Used the software for: Less than 6 months ### "Awesome." September 23, 2022 5.0 Pros Easy to use, has all the necessities including billing, scheduling, patient engagement, intake forms in addition to automating objective and measurement based tools makes this the best EMR I have used. Cons intergration with google calendar appears to still be in process. Review Source Response from Osmind October 11, 2022 Thank you so much for taking the time to leave us a review, Robert! We are glad to be supporting your practice. The google calendar integration should be working so I will be in touch with you to see what is going on! SM Seth M. Owner Medical Practice Used the software for: Less than 6 months ### "Great product" January 7, 2022 4.0 Patient communication, scheduling, electronic health record all in one easy to use platform. Great customer service. Pros User friendly, intuitive platform. Great templates. Perfect for a ketamine practice. Cons Occasional bugs and glitches. Will be better when schedule integrates with Google Cal. Review Source Response from Osmind June 7, 2022 Seth, thank you for writing this review and providing feedback! We are glad that you have found the platform user friendly and intuitive. We also listened to your feedback and the schedule now integrates with google calendar! EB Erika B. Licensed Massage Therapist Alternative Medicine Used the software for: Less than 6 months ### "As a patient: Please pick Osmid! It’s the easiest and best app from a patient standpoint ! " June 22, 2025 5.0 See likes/dislikes above! Also, Osmid is quick an easy to download to devices, but I was recently working on my laptop and found out I can also pull it up as a webpage from my laptop which was also nice. Other apps do that as well but it was another check on the east side for Osmid. Personally it’s been really a relief that I am able to message directly with my provider. That may also be specific to this particular provider, but on other apps it sometimes felt like I was submitting messages out into internet land on some server maybe someone tied to their office. It felt like it may or may not ever be seen or read. Maybe it’s just the format and layout of the messages page within Osmid that became it looks similar to a text message it feels more personal. The Athena app does that as well, but it still feels “official” on there. Plus, I’ve had a couple providers that use Athena but only the main portal and not the app. The Athena portal that you have to log into online in my experience has always been extremely slow and glitchy and rather frustrating to navigate. Pros I’ve used a few different apps for different provider offices and Osmid seems to be by far the most user friendly! The dashboard is basic and straightforward with all the different buttons in one place for appointments, messages, care plan, and several others. It contains all of it on the dashboard while remaining uncluttered and easy to navigate! I’ve used it twice and this time it has been about 3 weeks so far and I haven’t had any issues with glitching, or issues loading and needing to refresh. It’s quick and easy! Cons So far there isn’t really anything about it that I don’t like! Perhaps if it was the first app I’d ever used with a doctor’s office there might be something, but in comparison to Athena or Klara, from the patient end Osmid has been the best! Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Well it wasn’t up to me as the patient, but I’m glad this provider uses Osmid over Athena Review Source VR Verified Reviewer Law Clerk Legal Services Used the software for: Less than 6 months ### "Osmind – Patient Review" December 4, 2025 5.0 Osmind has made it much easier for me to stay engaged in my mental-health care. The app is simple, reliable, and genuinely useful for patient! Especially the Journal and secure messaging features. No complain. Additionally, my consultant told me the software has responsive customer service, which gave me more confidence in using it as a patient. Pros Very easy to use, even as the only mental-health EHR app I’ve ever used. Easy to make appointments and check care-plan details in one clear and organized place. I especially love the Journal feature. My consultant suggested I use it like a daily diary, and it helped me organize my concerns and track my feelings. It made my counseling sessions much more effective. Further to this, I can receive secure messages from my consultant, which makes communication feel safe and convenient. Cons Since this is the only mental-health app I’ve used, I don’t have comparison; but overall I haven’t experienced major issues. Review Source VR Verified Reviewer Planner Buyer Textiles Used the software for: 6-12 months ### "Easy to use" September 9, 2025 5.0 Not exceptionally unique, as there are many similar softwares, but its simplicity and usability are the main things I would select it for Pros Osmind is very easy to use with a simple user interface that includes the essentials without including so much that you’re overwhelmed or bogged down with info. Cons I don’t have any complaints, it’s pretty similar to other health portals and doesn’t have any glaring issues Review Source JM Jennifer M. Office Manager Medical Practice Used the software for: 2+ years ### "Had High hopes, but they are not going in the right direction for our clinic" November 28, 2023 3.0 It's a great idea with poor execution and there doesn't seem to be any real value to it over other offerings that are less buggy. Pros I liked that in the beginning, the developers of Osmind were interested in creating something dynamic and valuable to ketamine clinics. After 2 years, I am losing hope. It seems that they are more concerned with their own revenue flow that with providing a user friendly dynamic system for medical professionals that may not have much experience in the clinic setting. Cons That they doubled the monthly subscription without offering any realy added value Reason for choosing Osmind I originally chose it because it was specifically designed for clinics like ours. Now I regret that choice as I am in the process of moving to a different platform and even that has become buggy and full of unnecessary obstacles. Review Source Thomas S. Owner, Founder, DNP Medical Practice Used the software for: 1-2 years ### "Exceptional software and team" January 10, 2023 5.0 Great experience that helps us automate and track many critical points in our business, such as automated questionnaires with alerts for customizable score thresholds, integrated intake paperwork and document signing, full EMR capability including billing and superbill generation for clients, and an electronic insurance submission tool. Pros Very well suited for ketamine treatments and mental health therapy, but with enough extra capability that I can use it for any medical record I need to create. The team is very responsive to any issues and is always looking to improve their product. Cons The few stumbling blocks that exist are minor and are things the Osmind team regularly reach out for information on what can be improved and how. Currently, the option for clients to self-schedule is critical for us and is why we use a different scheduling system, though the Osmind scheduling option is otherwise great. Reason for choosing Osmind I have worked with a variety of medical record systems throughout my career. Osmind offered a perfectly tailored solution for my ketamine therapy business that streamlines all the necessary components of our EMR needs. Review Source Response from Osmind January 31, 2023 Thank you for the positive review of Osmind! We are thrilled to hear that our software is well suited for ketamine treatments and mental health therapy, and that it provides the extra capability you need for any medical record. We appreciate your feedback regarding patient side scheduling and we've already begun research and aim to roll out Osmind's first version of the self-scheduling feature in the second half of this year. Thank you for your support and for choosing Osmind to streamline your EMR needs. AS Alenna S. Psychiatrics Mental Health Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Very Helpful but can be better" March 30, 2022 5.0 I am looking forward to a better experience with Osmind, starting with a better and presentable output when printing the Clinical notes. It would also help if the patients can add pictures to their journals, and upload/ attach the images of their ID cards during the intake process. We are geared towards a better System for integration so we do not have to utilize separate softwares for the items previously mentioned. Pros The ability to easily communicate with our clients, the ability to manage all our Clients' documents in one place, and having all the important information that is useful for Mental Health Care makes this software stand out. Cons We understand that the Osmind technical team is always trying to improve the software by making revisions and updates, but sometimes, the good things that we have been utilizing are scraped off on the next update. Switched from [nTreatment](https://www.capterra.com/p/120288/nTreatment/) For integration and better patient management Review Source Response from Osmind June 3, 2022 Alenna, thank you so much for taking the time to leave us a review and provide insightful feedback. We are glad that Osmind has allowed you to have your important patient information all in one place. We also really appreciate you sharing about how we can better partner with you to support your practice! Audrey H. Registered Nurse Medical Practice Used the software for: 2+ years ### "Osmind Review" July 25, 2023 5.0 Overall, the ease of use, as well as the VERY prompt customer service, has me recommending this product to anyone I can of! Any time I have ever had an issues, or I have an idea that would make things easier, they are so prompt and really take into consideration the user's opinion. I am not sure if it is used for other applications besides Ketamine administration, but from the Ketamine Clinic aspect, it has been perfect! Pros I have used many EMRs and this one is hands down the easiest charting system I have encountered. Cons There is really no con with Osmind, as anything that ever comes up is dealt with so quickly. Review Source Response from Osmind September 10, 2023 Thank you so much for taking the time to share your positive experience with Osmind! We are happy to hear about your satisfaction with both its ease of use and our dedicated customer service. Our team always strives to prioritize user feedback, and it's wonderful to hear that our efforts resonate with our valued users like you. Thanks again! Brittany T. Nurse Practitioner Mental Health Care Used the software for: 1-2 years ### "Easy to use and great support team" March 24, 2022 4.0 Pros I love how easy it is to use Osmind, the UI is sleek and simple. I have been enjoying all the new features that the Osmind team work hard in implanting such as scheduling, pt tagging, color code etc. Cons What I like least is that it is a fairly new system, so there are a lot of tweaks that need to be made but the support team is extremely responsive and very helpful in helping our practice resolve 100% of the issues. You can tell that the team is working hard at improving Osmind. I also dislike the inability to send patient records to other providers directly. Switched from [Elation](https://www.capterra.com/p/147889/ElationHealth/) Price Review Source Response from Osmind June 3, 2022 Brittany, thank you for sharing your experience with Osmind. It is good to hear that you have found our software easy to use and our support team great to work with! We also really appreciate you sharing about how we can better partner with you to support your practice! CM Chris M. Owner Mental Health Care Used the software for: Less than 6 months ### "Growing into a full practice management application. " October 5, 2022 5.0 I have been able to streamline the tedious part of a private mental health practice and feel more confident in having my paperwork in immediate order. I also love having my billing in one place as opposed to 3 different apps to complete the process. Lastly, the customer service and care that the Osmind team provides is top tier. They are responsive, helpful, and so far have gone out of their way to make sure my transition to a new EHR was as easy as possible. Pros Since using Osmind, I have been able to organize my work-flow to complete notes immediately, invoice, bill, and send super bills to clients as they request. I have multiple evidence based measures available that clients can complete as needed and I'm able to share their progress and results seamlessly. Clients have found receiving appointment reminders extremely helpful. Cons As the program is still relatively new, there are some client self scheduling work arounds that I have needed to use. This is only a temporary Con as the Osmind team reports future changes. Switched from [Therapy Partner](https://www.capterra.com/p/119406/Therapy-Partner/) Billing was separate and note taking was inefficient Review Source Response from Osmind October 11, 2022 Chris, thank you for taking the time to leave us a review and provide feedback. We are so glad that Osmind has helped you organize your workflow and run your practice! We are listening to your feedback and patient self- scheduling is on the product roadmap. KAC Kimberly Ann C. Patient Care Coordinator Mental Health Care Used the software for: 6-12 months ### "Great Software" June 22, 2022 5.0 overall, the simplicity of the tool is great, it's just the charting and the look of the medical records that takes away a part of it. Pros Ease of access and simplicity. Very user friendly and straighforward. Cons The charting can do better. We use Osmind for our patients medical records, however, when printing, the tabs or clickable icons still show up making the print out look unprofessional. Switched from [nTreatment](https://www.capterra.com/p/120288/nTreatment/) ease of access Review Source Response from Osmind July 6, 2022 Kimberly Ann, thank you for sharing your experience with Osmind. We are glad that you have found the platform user friendly and straightforward. Your feedback is also greatly appreciated and making the print out look more visually appealing is being discussed with our product team. TD Tanya D. Co-owner and physician Alternative Medicine Used the software for: 6-12 months ### "It’s only Osmind for Renew Ketamine! " July 31, 2023 5.0 Pros What a clever well designed program. Great customer service. They understand our industry in a special way other programs can’t. Cons As a small start-up clinic, the cost adds up quickly. This can be a challenge for us. Review Source Response from Osmind September 10, 2023 Thank you for your review and for choosing Osmind for Renew Ketamine. We're thrilled to hear you appreciate our unique understanding of your industry and our dedicated customer service. We acknowledge your feedback on the cost, especially for start-ups, and continually strive to provide exceptional value for all our clients. TC Tracy C. Psychologist/Owner Medical Practice Used the software for: 1-2 years ### "A complete system for a Ketamine practice!" March 22, 2022 5.0 I have been very grateful for this system and enjoyed the continual improvements and additions that Osmind creates. Pros \-Having the ability to use our forms along with the pre-packaged templates -Extensive options for psych assessments and measurements for ongoing patient evaluation -pre-filled templates for progress notes for both medical and psych (these notes have so many variables and options it provides a professional and extensive note that easily pre-loads and easily adapts to each session ongoing) -all the customizable features... the list is long! Cons getting help for when the patient app isn't working properly... thankfully this doesn't happen often. Review Source Response from Osmind June 8, 2022 Thank you for sharing your experience with Osmind, Tracy! We are so glad to hear that you have appreciated the flexibility to use your own forms along with the pre packaged templates. Our team is always trying to make our client's lives easier! JK Jill K. Owner Medical Practice Used the software for: 6-12 months ### "Osmind Review after 6 months" January 7, 2022 5.0 When I was beginning to use the software, there was always someone there to answer my questions. They are improving all of the time and the upgrades have made the platform more and more elegant. Pros It is amazing to have a software platform specifically for those of us in the ketamine business. It contains all that we need without a huge amount of data that only crowds the space without impact. Cons Nothing that I can think of at this time! Switched from [athenaOne](https://www.capterra.com/p/98735/athenaOne/) I was starting to get signed up for Athena but their platform was so dense and much more than a simple ketamine clinic needed. Osmind is streamlined just for us. Review Source Response from Osmind June 7, 2022 Thank you for sharing your positive experience with Osmind, Jill! We are thankful that Osmind is supporting you and your ketamine practice. 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