# IBM Maximo Application Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IBM Maximo Application Suite the right Equipment Maintenance solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240578/IBM-Maximo/reviews --- IBM Maximo Application Suite 4.2 (83) [View alternatives](https://www.capterra.com/p/240578/IBM-Maximo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 27th, 2026 # Reviews of IBM Maximo Application Suite Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Finally, I've found Maximo to be highly configurable and flexible, allowing me to easily adapt to changing business requirements. Whether I'm looking to optimize my asset management processes or simply manage my assets more effectively, Maximo has been an indispensable tool.“ February 10, 2023 MS Moiz S Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Since my handwriting is awful, I am happy we do not have to deal with paper anymore.“ March 26, 2026 BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Another aspect of Maximo that I appreciate is its customization and scalability. Whether I'm working with a small asset base or a large one, I've found that Maximo is highly adaptable and can grow with my needs.“ February 10, 2023 AC Amanda C Program ConsultantEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Large learning curve to use it, not intuitive“ January 23, 2025 MM Miley M Customer Experience ManagerMarketing and Advertising, 51 - 200 employeesUsed the software for: More than 2 years. “One great example of how the software can be used is to assign tickets to different employees based on the type of work they do.“ July 2, 2022 DC Don C Tool Shop ManagerDefense & Space, 10,001+ employeesUsed the software for: More than 2 years. “Difficult to track time charging and part costs.“ December 5, 2022 BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Additionally, I've been impressed by the security features built into the software, which provide me with peace of mind knowing that my sensitive information is protected.“ February 10, 2023 Burak S Solution ArchitectTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “Like most IBM products, it is bit expensive.“ April 26, 2022 ## Showing most helpful reviews Showing 1-25 of 83 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathaniel H. Process Engineer Automotive Used the software for: 2+ years ### "IBM Maximo - Asset Management" March 21, 2025 5.0 I have been using IBM Maximo for nearly as long as I have been in the workforce. The flexibility that IBM Maximo offers allows my company to utilize a single software for numerous purposes. Before using IBM Maximo, these would have all been paper systems and much much more cumbersome to manage. Pros At my company, we use IBM Maximo for a multitude of applications. Two of the biggest uses that I utilize are the spare parts database and the maintenance PM tracking. The spare parts database feature allows you to track all spare sparts for location, quantity, etc. While the maintenance PM tracking allows you to assign, track, and manage preventative maintenance workorders. Cons For whatever reason, you can't use back and forward arrows on your menu bar. You have to use the commands withing IBM Maximo to go forward and backwards through pages. Review Source OS Omar S. Certified IBM Maximo Team Lead Computer Software Used the software for: 1-2 years ### "Great Experience with Maximo application suite" August 24, 2025 4.0 Great experience with Maintenance management, I have not faced a lot of bugs or issues, and it is very helpful to make your process fully automated and organized. Pros I like that Maximo Application Suite covers most of the business areas for any industry with a big variety of adds on to suite any industry, with very good customer support and a competitive user interface comparing with their competitors Cons For end users you may need some time to make the people used to it to make it easy to use for them, it may be a lit high in price but it worths it Review Source MS Moiz S. Vice President Information Technology and Services Used the software for: 2+ years ### "IBM Maximo helps keep track of all of the assets" March 26, 2026 5.0 Since my handwriting is awful, I am happy we do not have to deal with paper anymore. It has helped us find warranties for some of the equipment and therefore we did not have to purchase additional parts. Audit tracking will be accomplished now, thus reducing pressure from the regulators and allowing us to follow the life cycle of all of our equipment. Pros Maximo does this with a centralized asset hierarchy so I do not have to chase after the pumps or tractors. It is nice to be able to view a history of the work order without having to dig through files. Cons When I am in the basement using the offline mode and try to access my notes it always fails. Because of the UI and the 15 tabs you have to search through to get to where you are supposed to input data for compliance. Review Source Blake D. Sr. Systems Analyst Utilities Used the software for: 2+ years ### "Complicated Asset Management Tool" January 9, 2019 3.0 I feel like in trying to be endlessly customizable, Maximo is endlessly complex. We have daily issues with users not being able to execute basic functions of their job (finding old work orders, searching for an asset, setting up a custom queue, etc.) Pros 1\. Highly customizable. 2. Runs in a virtual environment. 3. Made by IBM, so it'll be around for the foreseeable future. Cons 1\. Very busy UI. 2. Screen-to-screen navigation is clunky (browser back button breaks) 3. The search is more complicated than it should be, nearly unusable. 4. Our company's "Quick Guide" is 45 pages long—that's saying something. 5. Need multiple IT developers and DBA's to run the software at an enterprise level. Review Source Greg S. Mechanical Reliability Engineer Pharmaceuticals Used the software for: 2+ years ### "Essential for Reliability Centered Maintenance" January 25, 2019 5.0 Maximo is an essential piece of software for any maintenance organization to track and manage work orders, manpower, and maintenance costs. Routes are especially useful for setting up preventative and predictive maintenance in the most effective and efficient manors. To get the most out of Maximo carefully plan the structure of your asset and location heirarchy and ensure every asset is included. Pros Ability to track and manage work orders so you understand what is happening at your facility. Re-using and duplicating job plans takes away the tediousness of writing equipment specific maintenance procedures. Cons Very powerful for building and tracking maintenance KPI's but can take training and experience to use to it's full potential. Review Source VR Verified Reviewer Solution Architect Telecommunications Used the software for: 2+ years ### "THE Work Order Tool" April 26, 2022 5.0 Pros Maximo is crucial for companies which have equipment in the field. Combined with closed loop automations, Maximo's integration features greatly help any organization to issue work orders automatically to keep everything in shape. Cons Like most IBM products, it is bit expensive. Review Source VR Verified Reviewer Lead Engineer Utilities Used the software for: 2+ years ### "Maximo is extensive tool to utilities sector operations " February 16, 2022 5.0 IBM should come forward and ask customers issues in Maximo, and assist them with support. Pros stable product, cover lots of areas which are usually required in any industry to run their operations. Cons Expensive, Deployments are only through MDS Review Source María José L. Supervisora de almacén Used the software for: 6-12 months ### "Very powerful software, perfect for medium to large industries. " May 24, 2018 5.0 Pros What I like the most is: traceability, functionalities, conectivity. If you feed the software with good information, it will be a powerful tool for your company. You can keep track of a lot of things in one place. Perfect for maintenance management. Everyday I learn something new about it. Cons What I like the least would be the ease of use, interface is not very friendly for user, in my opinion. When you learn two or three things you start understanding how every module works, because it's similar, but some things don't really make sense at the beginning. And some functionalities work better from one browser to other, so I keep changing browsers (from Edge to Chrome, for example) Review Source Prachi K. IT Consultant Retail Used the software for: 1-2 years ### "Good and User Friendly tool for ticketing purpose" February 2, 2020 5.0 Essential tool for ticketing purpose. gives you ease of access to use this tool. able to generate reports and provides many features and customization as per requirement Pros Able to track, create, modify, close, resolve tickets. multiple tickets can be assigned at a time, able to link tickets to one another. Easy to use, does not require much of training. able to calculate the SLA Cons nothing much to dislike about this product Review Source Jair P. Voice Quality Assurance Engineer Telecommunications Used the software for: 1-2 years ### "Great tool for company-wide activities and actives measurement." September 11, 2019 5.0 It's easy to track progress and assign work to our team. Pros It's so customizable you won't have enough time to use all its capabilities. It's a really robust platform which will benefit all you company. Cons How heavy it is sometimes for my browser, it becomes so slow it is annoying. Also managment requires lot of study and support from IBM. Review Source BB Brian B. Maintenance yech Machinery Used the software for: 6-12 months ### "My Maximo experience " October 4, 2019 4.0 Overall it's a powerful software that can easily handle a company's inventory and workflow management. I would however offer an in depth training to employees using the software. Pros This software is loaded with tons of tools to manage inventory, and general work flow in the industrial environment. We use it for logging and taking repair work orders, handling of parts orders and fufillment and job scheduling. Cons The interface is really hard to use. There's so many options and hidden menus that you can get lost easily. Setting up your home page takes a long time but once it's set up i's easy to use. Review Source rN rekha N. SLM Information Services Used the software for: 1-2 years ### "Maximo" January 21, 2019 5.0 This has been widely used in IBM and other organizations, for ticketing purposes. It helps in documenting the IPC activities to the required customized level. Pros This tool provides ITService management ticketing tool Options with low cost. It has features at par with competitive tools, providing Incident, problem, change modules. Cons service level reporting module can be improved Review Source SK Scott K. Electrical/Electronic Manufacturing Used the software for: ### "Three years of use" January 12, 2015 4.5 Pros The product is very straightforward and easy to use. With a little work and thought on the input end, the system grows itself into a very powerful tool. The gentlemen who performed my startup took time with me and reviewed what I was looking for out of the system. Then they ran a quick, mocked-up model to ensure the outcome was what I really was looking for. I was able to provide all my input data in simple Excel spreadsheets that they scrubbed and uploaded into the system, and it has been growing since. They are highly supported; I am still treated with the same attention and aggressiveness as I was when we first started. Every couple months, I look to have additional reports and queries created, and the same amount of professionalism is still shown with each request. Cons With the way we have the system set up, we have 10 different locations. The only drawback is if we transfer an asset from one plant to another, the receiving plant can not see the asset history. We have the system set up so each plant only sees its own assets, so this way, they just have the options of choosing the asset for their work orders. This way, they are charging the labor and part to the correct assets. Review Source JD Jaime D. Document Controller Railroad Manufacture Used the software for: 2+ years ### "Great Asset tool" January 13, 2020 4.0 Great software to keep track of your assets and the status of them Pros This software is ideal for companies with a lot of assets to keep track of. I use the tool to run reports on the status of changes made to our trains but I know it has the capacity to do so much more. Cons It isn't all that user friendly but with the right teacher it is easily navigated. The software can be slow at times but then I deal with a lot of data which may be why Review Source MK Marshall K. Maintainance Carpenter Primary/Secondary Education Used the software for: 2+ years ### "Least usable software for inventory, I have used" September 12, 2018 2.0 Seems that if I wanted a 1980s interface, I would have kept my old Comadore Pros Good for creating a spread sheet . Nothing more to say. Cons Very difficult to add any other search when inside of your inventory. Has about as much intuitiveness built in to it as a rock has. Review Source WP Wayde P. IT Manager Oil & Energy Used the software for: 2+ years ### "Maximo User / Administrator for the past 20+ years, very flexible" September 12, 2016 4.0 Pros The good and bad is the flexibility of the product. Each company implements and utilizes the software differently. But, companies who have similar issues can share solutions through the numerous User groups, like MUWG and GOMaximo. In addition to being a great asset / maintenance management package, it is also a developmental platform so it can be configured to solve many problems and replace in-house systems. Cons Being so flexible, there are times, especially when upgrading to a newer version, that it is difficult for IBM to duplicate issues we are having. Review Source KG Kenneth G. Construction control Rep Real Estate Used the software for: 2+ years ### "This system is to Expensive and Complex for unless your business is Maxim" February 5, 2018 1.0 Stream line the data base make it more user friendly put some training videos online for everyone to use for free. The system is for companies that have computer geeks not to maintenance people who are alawys getting budgets slashed.Keep it simple stupid most of the time it's a flashy front program and the real work is done with excel,word or Google products. Pros The name is short. It looks good it is web based the icons are bright the drop down menus help.The customer services is great as long as you pay the fees Not worth it other programs compete at a fraction of the cost. Cons To complex a system for most businesses you have to have a staff dedicated just for the system. 450 page manual that never gets read who has time. Companies use it for show no for work because it takes to long to learn it and if you have a problem with it your stuck. Labor intense system others can do with petty cash funds. Review Source JW Jason W. Analyst Oil & Energy Used the software for: 1-2 years ### "Asset Management Software" May 24, 2021 4.0 Overall experience with this product is positive however definitely need a way to bulk create assets. Pros Very comprehensive for you to build asset management trees. This allows you to add all components of an asset to track maintenance and life cyle. Cons Very very slow to add each and every asset to the tree. Gearbox, actuator, valve etc. Year of installation and any attributes you wish. Review Source MF Marcelo F. Owner Information Technology and Services Used the software for: 2+ years ### "Maximo Consulting for several companies in Brazil" August 30, 2016 4.0 Pros The flexibility of the product, that can interface with anything with a .txt file generation and the possibility to easy adapt any new system, also the web services and the programming script languange Cons Price is too high. It really is an excellent product, but the price does not allow the SMB market to use it Review Source JY Jagadish Y. Project Manager Oil & Energy Used the software for: 2+ years ### "Maximo technical architect" August 31, 2016 3.5 Pros SOA frame work,applications supports maintenance domain Cons Need focus more FMEA analysis and enhance product to handle important Reliability concepts,the way SAP is coming as a single platform for enterprise giving customers to re think on having separate infrastructure for Maximo. Review Source DB Debbie B. Maximo Administrator Oil & Energy Used the software for: 2+ years ### "Comprehensive EAM system " September 7, 2016 3.0 Pros Controls for change management and P to P. Integration to other systems to support full business processes. Ability to make config changes. Cons Not user friendly for end users who are not very IT literate. Upgrades are horrible Licensing is expensive Review Source AV Alonso V. Sales Support Used the software for: Less than 6 months ### "I used maximo for 6 month, a great solution but difficult to used" July 10, 2018 4.0 Pros Amazing integration capabilities. In addition, the solution has many features in the box that accelerates the adoption Cons It is difficult to use, because it has many funcionalities. Additionally, the user interface is very recharged Review Source MW Maryann W. ERP Support Specialist Utilities Used the software for: Less than 6 months ### "Maximo Asset Management" December 14, 2016 5.0 Very pleased with Maximo. Especially as we head into Asset Management. We've been on Maximo since 1997. Currently on 7.5. Upgrading to 7.6 in 2017/2018. Pros Ability to capture data on Work Orders. Notes, labor, materials, purchasing, invoicing and attachments. We also utilize routes, condition monitoring, and meters. Would like to know more about Asset Heath. Review Source RV Ruan V. Electrical/Electronic Manufacturing Used the software for: ### "Maximo version 4 to version 7.5 in a single bound. " January 12, 2015 5.0 Pros Maximo is web-based and relatively easy to navigate. Projetech made the switch between versions as seamless as possible with such a huge gap between with very little lost work time. They are always available to answer any questions or to talk me through learning something new. Cons Our version jump was so huge that the old and the new do not communicate well. The thing I like least about Projetech is that they are so far away. I'd like to be able to drop in and visit. Review Source TB Trevor B. Plant Director Food & Beverages Used the software for: Less than 6 months ### "Maximo " December 5, 2016 4.0 Maximo provides So many benefits when running a large maintenance team. It has many features others miss when trying to be the best CMMS software on the market. Pros Utilizes a planners role in the flow of design. Cons Not as accounting friendly as we would like to see. Cost point slightly high. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.