--- title: "IBM Maximo Application Suite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is IBM Maximo Application Suite the right Equipment Maintenance solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/240578/IBM-Maximo/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- IBM Maximo Application Suite 4.2 (84) [View alternatives](https://www.capterra.com/p/240578/IBM-Maximo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of IBM Maximo Application Suite Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Finally, I've found Maximo to be highly configurable and flexible, allowing me to easily adapt to changing business requirements. Whether I'm looking to optimize my asset management processes or simply manage my assets more effectively, Maximo has been an indispensable tool.“ February 10, 2023 MS Moiz S Vice PresidentInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Since my handwriting is awful, I am happy we do not have to deal with paper anymore.“ March 26, 2026 BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Another aspect of Maximo that I appreciate is its customization and scalability. Whether I'm working with a small asset base or a large one, I've found that Maximo is highly adaptable and can grow with my needs.“ February 10, 2023 AC Amanda C Program ConsultantEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “Large learning curve to use it, not intuitive“ January 23, 2025 BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Additionally, I've been impressed by the security features built into the software, which provide me with peace of mind knowing that my sensitive information is protected.“ February 10, 2023 DC Don C Tool Shop ManagerDefense & Space, 10,001+ employeesUsed the software for: More than 2 years. “Difficult to track time charging and part costs.“ December 5, 2022 BH Bima H Logistic management supervisorBusiness Supplies and Equipment, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “This has been a huge help in ensuring that my assets are well-maintained and that downtime is kept to a minimum.“ February 10, 2023 Burak S Solution ArchitectTelecommunications, 10,001+ employeesUsed the software for: More than 2 years. “Like most IBM products, it is bit expensive.“ April 26, 2022 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathaniel H. Process Engineer Automotive Used the software for: 2+ years ### "IBM Maximo - Asset Management" March 21, 2025 5.0 I have been using IBM Maximo for nearly as long as I have been in the workforce. The flexibility that IBM Maximo offers allows my company to utilize a single software for numerous purposes. Before using IBM Maximo, these would have all been paper systems and much much more cumbersome to manage. Pros At my company, we use IBM Maximo for a multitude of applications. Two of the biggest uses that I utilize are the spare parts database and the maintenance PM tracking. The spare parts database feature allows you to track all spare sparts for location, quantity, etc. While the maintenance PM tracking allows you to assign, track, and manage preventative maintenance workorders. Cons For whatever reason, you can't use back and forward arrows on your menu bar. You have to use the commands withing IBM Maximo to go forward and backwards through pages. Review Source VR Verified Reviewer Sr. Engineer - Reliability Utilities Used the software for: 1-2 years ### "EAM-Maximo... A Gold Standard for Enterprise Asset Tracking and Maintenance" October 1, 2026 4.0 For big businesses like our EDC Group, this Enterprise Asset Management by Maximo can manage our organization's physical assets and infrastructure throughout their entire lifecycle, especially from acquisition to disposal. Pros 1\. EAM-Maximo is cost effective in the long run. 2. EAM-Maximo is relatively easy and cost effective to upgrade and maintain and is highly scalable. 3. EAM-Maximo can deployed in line with the O&M Advisory timeline. Cons So far, we haven't encountered any software or application issues. The only performance lags we've experienced were caused by an unstable internet connection at our workplace. Switched from [Infor CloudSuites (M3)](https://www.capterra.com/p/276113/Infor-M3/) 1\. Maximo-EAM can deliver EDC requirement with less complexity due to its high configurability. 2. Maximo-EAM solution is cost effective in the long run 3. Maximo-EAM is relatively easy and cost-effective to upgrade and maintain and is highly scalable Review Source Blake D. Sr. Systems Analyst Utilities Used the software for: 2+ years ### "Complicated Asset Management Tool" January 9, 2019 3.0 I feel like in trying to be endlessly customizable, Maximo is endlessly complex. We have daily issues with users not being able to execute basic functions of their job (finding old work orders, searching for an asset, setting up a custom queue, etc.) Pros 1\. Highly customizable. 2. Runs in a virtual environment. 3. Made by IBM, so it'll be around for the foreseeable future. Cons 1\. Very busy UI. 2. Screen-to-screen navigation is clunky (browser back button breaks) 3. The search is more complicated than it should be, nearly unusable. 4. Our company's "Quick Guide" is 45 pages long—that's saying something. 5. Need multiple IT developers and DBA's to run the software at an enterprise level. Review Source OS Omar S. Certified IBM Maximo Team Lead Computer Software Used the software for: 1-2 years ### "Great Experience with Maximo application suite" August 24, 2025 4.0 Great experience with Maintenance management, I have not faced a lot of bugs or issues, and it is very helpful to make your process fully automated and organized. Pros I like that Maximo Application Suite covers most of the business areas for any industry with a big variety of adds on to suite any industry, with very good customer support and a competitive user interface comparing with their competitors Cons For end users you may need some time to make the people used to it to make it easy to use for them, it may be a lit high in price but it worths it Review Source MS Moiz S. Vice President Information Technology and Services Used the software for: 2+ years ### "IBM Maximo helps keep track of all of the assets" March 26, 2026 5.0 Since my handwriting is awful, I am happy we do not have to deal with paper anymore. It has helped us find warranties for some of the equipment and therefore we did not have to purchase additional parts. Audit tracking will be accomplished now, thus reducing pressure from the regulators and allowing us to follow the life cycle of all of our equipment. Pros Maximo does this with a centralized asset hierarchy so I do not have to chase after the pumps or tractors. It is nice to be able to view a history of the work order without having to dig through files. Cons When I am in the basement using the offline mode and try to access my notes it always fails. Because of the UI and the 15 tabs you have to search through to get to where you are supposed to input data for compliance. Review Source Greg S. Mechanical Reliability Engineer Pharmaceuticals Used the software for: 2+ years ### "Essential for Reliability Centered Maintenance" January 25, 2019 5.0 Maximo is an essential piece of software for any maintenance organization to track and manage work orders, manpower, and maintenance costs. Routes are especially useful for setting up preventative and predictive maintenance in the most effective and efficient manors. To get the most out of Maximo carefully plan the structure of your asset and location heirarchy and ensure every asset is included. Pros Ability to track and manage work orders so you understand what is happening at your facility. Re-using and duplicating job plans takes away the tediousness of writing equipment specific maintenance procedures. Cons Very powerful for building and tracking maintenance KPI's but can take training and experience to use to it's full potential. Review Source VR Verified Reviewer Solution Architect Telecommunications Used the software for: 2+ years ### "THE Work Order Tool" April 26, 2022 5.0 Pros Maximo is crucial for companies which have equipment in the field. Combined with closed loop automations, Maximo's integration features greatly help any organization to issue work orders automatically to keep everything in shape. Cons Like most IBM products, it is bit expensive. Review Source María José L. Supervisora de almacén Used the software for: 6-12 months ### "Very powerful software, perfect for medium to large industries. " May 24, 2018 5.0 Pros What I like the most is: traceability, functionalities, conectivity. If you feed the software with good information, it will be a powerful tool for your company. You can keep track of a lot of things in one place. Perfect for maintenance management. Everyday I learn something new about it. Cons What I like the least would be the ease of use, interface is not very friendly for user, in my opinion. When you learn two or three things you start understanding how every module works, because it's similar, but some things don't really make sense at the beginning. And some functionalities work better from one browser to other, so I keep changing browsers (from Edge to Chrome, for example) Review Source Prachi K. IT Consultant Retail Used the software for: 1-2 years ### "Good and User Friendly tool for ticketing purpose" February 2, 2020 5.0 Essential tool for ticketing purpose. gives you ease of access to use this tool. able to generate reports and provides many features and customization as per requirement Pros Able to track, create, modify, close, resolve tickets. multiple tickets can be assigned at a time, able to link tickets to one another. Easy to use, does not require much of training. able to calculate the SLA Cons nothing much to dislike about this product Review Source Jair P. Voice Quality Assurance Engineer Telecommunications Used the software for: 1-2 years ### "Great tool for company-wide activities and actives measurement." September 11, 2019 5.0 It's easy to track progress and assign work to our team. Pros It's so customizable you won't have enough time to use all its capabilities. It's a really robust platform which will benefit all you company. Cons How heavy it is sometimes for my browser, it becomes so slow it is annoying. Also managment requires lot of study and support from IBM. Review Source JG John G. Senior supervisor Utilities Used the software for: 1-2 years ### "Maximo" July 22, 2019 4.0 It could be a lot less complex. This is to be used by operatives in the field who are not always the most computer savvy. Pros Immediate access to colour utility prints. Access to job initiators pictures of site. Real time upload of images. Accessible via toughbook on site and via desk top when office based. Cons Will not work with apple products. Log ins will expire for no apparent reason and is laborious to reinstate. Could be slightly easier to use, needlessly complicated for site based work. Review Source PB Partheeban B. Director - Presales and Implementation Information Technology and Services Used the software for: 1-2 years ### "MAS Review" April 14, 2022 4.0 Pros User Friendly, Highly Configurable, Maximo Mobile, Feature rich in terms of Enterprise Asset Management, Integration Capabilities Cons 1) MAS license uplift for existing Maximo user licenses need to be kept minimal 2) To Prebuilt the Asset Parameters to be monitored for Predictive purpose based on different industry verticals Review Source WW William W. Director of Facilities and Operations III Facilities Services Used the software for: 2+ years ### "A very positive experience with Maximo." December 19, 2017 4.0 One of the more complex CMMS systems on the market today. Pros The program is very robust. It is deep in that you can drill down and be very specific as to the type of reports you can generate. It's PM capabilities allow you to create a huge database. Cons The program is not particularly user friendly. It requires a good deal of training for both data entry and to generate reports. Review Source AH Alejandro H. IBM Maximo Consultant Oil & Energy Used the software for: 2+ years ### "Good customization capabilities" August 11, 2017 5.0 Pros Good customization capabilities using application designer and data base configuration Easy to integrate with other systems with MIF. Very intuitive user interface Cons Deployment can be complex Good consulting skills are key to success. Licensing model could be complicated. Review Source PC Paul C. Maintenance Manager Utilities Used the software for: 2+ years ### "Administrator and End User" September 2, 2016 4.0 Pros It's simply the best! IBM seeks to have the best CMMS product available and they have that and they continue to make it better all the time! Cons I think the licensing scheme is confusing and hard to understand. I think it's a road block to asset owner's looking for the best CMMS. I think the cost is prohibitive. I realize it's an expensive product to produce and maintain but I also believe it's severely overpriced. Requires asset owners to lean heavily on implementation partners who do not fully understand the product (as an end user) and as a result they are not able to help match the customer needs with the product ability. Review Source GJ Grega J. IT consultant Computer Software Used the software for: 2+ years ### "Live with it" November 18, 2016 3.0 We have it in company over a longer period, to manage many processes. An ackward user interface, but plenty of functionalities. Pros Once you learn the complexity, you can work with it. Cons COmplexity, user interface, speed. Review Source SC Scott C. IT Director Utilities Used the software for: 2+ years ### "Maximo in the Utility Space" August 30, 2016 4.5 Pros At the time of purchase we bought Maximo from PSDI. The product at the time allowed us to standardize on a distributed platform while saving costs at an enterprise level. As some of the main players from PSDI moved to IBM after the purchase, the support model stayed the same. IBM did bring a bit more scalability to the tool while leveraging various partners for bolt ons and integration. Cons As Maximo changed hands the licensing model changed along with it. With all of the good IBM brought to the table, per user costs did rise. Review Source PM Pedro M. Ops Director Pharmaceuticals Used the software for: 6-12 months ### "Industry focused packages - Superb" October 19, 2016 5.0 A solution that can be implemented surprisingly affordably and allows for growth in to a complete solution. Pros So scalable & covers everything. Cons None - it proved to be a myth that it's complex. Review Source RG Ramesh G. Consultant Oil & Energy Used the software for: 2+ years ### "8+ Year of experience in Maximo as a Senior Consultant" August 31, 2016 4.5 Pros Maximo can be used across domains. It also come with variety of addons and industry solutions provide options to choose best fit solution. IBM keep Maximo up to date with Market trends. Maximo is very easy to configure and tweak as per business need. Cons Maximo Licence Cost is on higher side compare to other EAM product. Review Source DS Dane S. Sr. Associate Construction Used the software for: Less than 6 months ### "Maximo Enterprise Asset Management software" November 9, 2016 4.0 The software is fairly complex out of the gate, so self training for meaning full use is hard and slow going. Add-on modules with additional licensing costs and some level of customization are more than likely required to get meaningful functionality which drive up costs and the need to have experienced developers involved in start up. Pros This software is widely used throughout the client base that we serve. The software is fairly robust, and can accommodate most facility management program needs. Cons The software is not very user friendly, partly because of the complexity and depth of possibilities when trouble shooting issues. Review Source PD Prashant D. Project Manager Construction Used the software for: 2+ years ### "One of the Best EAM Solution" September 7, 2016 4.5 Pros Architecture is very Modern and make use of latest technologies Most of the Industry Based solution available IBM Support for Product issues Very Flexible in Customisation as per Needs Excellent Integration Framework Cons Licencing needs to be made more flexible as it is now. Review Source TW Terry W. Consultant Utilities Used the software for: 2+ years ### "Began using MX on version 4.1 December 2000.Been on ver 5.2, 6.2, 7.5" May 5, 2016 4.5 Pros ease of use, easy to teach. Cons configuration can be difficult if not familiar with the product, or how to fit the product to the end user business practice. Review Source CH Carl H. Business Analyst Construction Used the software for: Less than 6 months ### "Maximo is good but could be better" January 21, 2020 4.0 We are not currently using maximo any longer. We evaluated the program but decided to go in a different direction. By all means, give it a test run and see if it fits your needs. Pros Maximo can be customized quite a bit to fit different needs for different users. This allows you to set different priorities and Maximo will fit your specific requirements. Maximo is also very powerful, and can handle inventory and workflow management. Cons The learning curve for Maximo can be quite stiff. Also, in order to customize to its fullest capacity, Maximo will require a lot of hands on work from your IT team. It can be quite a handful to get up and running. Review Source BS Bruce S. Food & Beverages Used the software for: ### "Amazing Support" January 8, 2015 4.5 Pros This product give me the tools needed to get our maintenance department on track with our work orders, preventative maintenance, and purchase orders. Our support rep is amazing! We are still building our maintenance program, and this product makes it so much easier to make the transition. Cons I do not have any negative comments at all. I can't really find anything that I dislike about the product. This product will do more than we will ever use. This product can support all of our needs at present and in the future. Review Source DR Daniel R. Lead consultant. Oil & Energy Used the software for: Less than 6 months ### "Lessons learned" October 9, 2016 5.0 Multiple implantation across several industries. Maximo experience in utilities, energy, manufacturing, transport, and municipalities. Pros Highly configurable. Extensive out of box functionality. Constant updates and upgrades. Cons High complexity. Expert advice required for successful implementation. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.