# IBM Security MaaS360 Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IBM Security MaaS360 the right Endpoint Protection solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/240579/IBM-Security-MaaS360-with-Watson/reviews --- IBM Security MaaS360 4.2 (26) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IBM Security MaaS360 Ease of use 3.8 Customer Service 3.8 ## Pros and Cons in Reviews Rowena Joy R IT Support SpecialistInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “The ability to manage all devices of our clients or users in one place is the best feature that IBM Security MaaS360 offers.“ April 10, 2023 MI MOHAMED SHIHAM I System AdministratorInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “not supporting Linux, cant remove decapitated devices“ April 15, 2021 Andrés W Sales ExecutivePackaging and Containers, 2 - 10 employeesUsed the software for: 6-12 months. “I use IBM MaaS360 to set mobile devices all at once so costumers can try our apps on the store.“ December 10, 2020 ## Showing most helpful reviews Showing 1-25 of 26 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chad J. Director of IT and HR Operations Government Administration Used the software for: I used a free trial ### "Ok Product, Needs Some Work " September 13, 2019 4.0 The set up and administration of the product was pretty easy. The user experience was been inconsistent. The service is been average. Pros Easy to remove content from company-owned devices. The selective wipe feature allows you to still be in control of your organizational data and let the end user comply with a BOYD policy. Cons Sync issues have prolonged the trial. We had to make several configuration changes just so users can receive notifications of emails in a timely manner. Alternatives considered [Citrix Endpoint Management](https://www.capterra.com/p/133906/XenMobile/)[Workspace ONE](https://www.capterra.com/p/206931/VMware/)[SOTI MobiControl](https://www.capterra.com/p/133554/Soti-MobiControl/) Reason for choosing IBM Security MaaS360 The liked the functionality and price point, but we are still evaluating the product. Review Source Rowena Joy R. IT Support Specialist Information Technology and Services Used the software for: 1-2 years ### "IBM MaaS360 with Watson is user friendly" April 10, 2023 5.0 I am an IT Support for some of the Banks in the US and that's what they use in accessing work emails and applications. IBM Security MaaS360 with Watson makes our life much easier, we can access emails and applications using a mobile device. It saves time and lets us access it anytime and anywhere. Pros It is very easy to navigate as an admin. The ability to manage all devices of our clients or users in one place is the best feature that IBM Security MaaS360 offers. The registration process for devices is very easy to follow. Cons What I dislike about IBM Security is it's taking too long to delete a user from the user admin side, this is something that I am not sure of and may also have to do with how it is setup from our side. Review Source AM Amber M. Accounting Admin Facilities Services Used the software for: 6-12 months ### "MaaS360 Device Management Software, Enlist a Professional! " February 13, 2019 3.0 While many calls and emails to technical support were needed to get us off the ground, the support we did receive was overall very helpful and patient, explaining everything in step by step detail. Any issues we had were immediately addressed with either a short email or a scheduled conference call. The price per device has been very affordable for our company. This product is highly technical and has been difficult to implement without tech support. There are too many highly specific options that are not often used that overshadow the benefits for me. Pros This software is all inclusive; you can use it to manage almost any kind of electronic device used by your employees or the public. Once at the user level, the software creates a simple graphic design with precision control. At an Admin level you are almost guaranteed total control of end use and an ability to pinpoint issues at a micro level. Perfect for sending out-of-the-box, ready to use devices to your team. Cons MaaS360 is extremely technical in it's setup and admin usage. The "Engineering Calls" set up with MaaS360 technical advisers are absolutely imperative. Without a software background, initial setup for your company profile would be near impossible in my opinion. At times the amount of control you can enact overshadows the benefits of the basics you wish to achieve. I've used this software for company employees as the end user, and the set up of cell phones can be very tedious and time intensive if they are "off site". Over the phone set up with individuals requires more than I was initially led to believe. Review Source Anthony A. Software Engineer Consumer Goods Used the software for: 1-2 years ### "Robust platform that minimizes security risks" November 12, 2022 5.0 This is a robust platform that is cloud-based and makes it easy to configure for the protection of devices used by our workforce. Allowing for centralized, simple and optimal management of end devices. Pros Allows secure access to documents shared via mobile devices. Has the ability to detect a wide variety of threats and responds by automatically neutralizing them. Integration with our IT infrastructure was quick and seamless. Mobile and desktop devices have high-level threat protection. Cons This platform is very comprehensive and flexible, although the removal process for some devices can be cumbersome. Review Source AC Angelika C. AP Manager Construction Used the software for: 2+ years ### "Monitoring your inventory " March 25, 2019 5.0 Pros The best part of IBM Maas360 is that I can monitor all our company cellphones and tablets in one place. This software allows me to personalize all our company iPhones and Tablets for each departments in ways that I would never be able to do without. For example I can make sure all our technicians are not allowed to us social media during working hours by disabling social media applications directly from my computer. I can also disable internet access and almost any application I want on their phones to improve productivity and safety while driving. Also another great part of this is that I can setup all company phones and tablet with a personalized company Apple ID which eliminated people from steeling company data when departing from the company because they will not be able to login on personal phone with the same ID. Lastly if I want our users to have a new application on their phone I can simply downloaded through the Maas360 portal and send it to all my devices at once without having to download individually on each device. Cons There is nothing that I do not like about the software. The portal is very user friendly and great customer service if needing additional help. Review Source Chris L. IT Support Engineer Machinery Used the software for: 2+ years ### "Not a Good fit for smaller Companies" March 11, 2019 4.0 Their support staff is subpar to say it best. They take days to respond and the few I spoke to spoke to me as if I haven't been using their software for about 4 years. For the amount of money you spend (Double Other software) its not worth the headache. Pros The software comes with a bunch of features that allow you to lock down all aspects of the device whether it be Android or iOS. It does support PCs as well but I have never utilized it for PCs. Cons One thing that I was very disappointed and ultimately made me consider other similar products was the GPS tracking. There was a huge delay (like 4-5 hours) and when I contacted their support they stated that it was normal. Needless to say we had an employee get their company vehicle broken into over the weekend and when I went to look at the tablet it showed it at a customer location from the day before. We made calls to the customer and no tablet was ever found. The theft also swiped his company phone and tools. Review Source VR Verified Reviewer IT Support Specialist Real Estate Used the software for: 1-2 years ### "Awful UI, but feature packed" August 9, 2019 3.0 Pros Lots of controls for devices, many different features as well. Cons The UI is a pain to navigate, functions don't notify you if they are executed succesfully or not, and app updates won't work for no reason and manually updating them is also a pain. Review Source VR Verified Reviewer Marketing Specialist Telecommunications Used the software for: 6-12 months ### "Best UEM I have had to date" March 14, 2019 5.0 Unified endpoint management and security Pros Secure and easy to use and implement. I won't name names, but I have used other UEM systems and this one taks the cake for being all around the best product for your company and clients you support. Cons My involvement in Maas 360 is not huge, however as a user, I think it is effective and beneficial for any business. Review Source VR Verified Reviewer Service Desk Engineer Consumer Goods Used the software for: 6-12 months ### "Tedious to setup, use and troubleshoot" August 26, 2019 2.0 Without a doubt there are better solutions and options out there for corporate device administration Pros It does allow an extensive amount of control including exchange management, locking and unlocking devices remotely Cons Long winded and tedious process to enrol mobile devices,. The same can be said for troubleshooting and resolving issues related to mobile access Review Source VR Verified Reviewer IT Analyst/Technician Veterinary Used the software for: 2+ years ### "Maas360 MDM" April 30, 2019 5.0 Pros It allows you to install apps remotely Ability to track location Setup mobile data groups and turn off data if limit is reached Can send messages to phone Can lock phone if stolen Can setup restrictions and difference actions depending on what happens with the phone Setup geo-fencing. Feature rich Cons Location history doesnt always work Pushing out apps requires play store to be installed Review Source RS Russell S. IT systems manager Transportation/Trucking/Railroad Used the software for: 1-2 years ### "A great program to help keep communication costs low." December 3, 2019 5.0 Once it is set up it works flawlessly. We have about 50 iPads out in the field and we are able to restrict usage to company business only. A great feature if you don't want to buy unlimited data for 50 iPads. The ability to add new users and devices is pretty easy. Overall I need to give it a good mark because it does what we want it to. Pros The ability to restrict just about anything that appears on our remote employee tablets. It lets us control what an employee sees and does in the field. They run our programs and access our information. Cons Super complicated. Once its setup and running the fear is you might change something and be back at square one. Support is pretty much restricted to search and execute recommended procedures. I still haven't found interactive support that helpful. My recommendation is set it up and don't touch it. Reason for choosing IBM Security MaaS360 Maas 360 gave us a lot more control than Jamf. It allowed us to perfectly define the appearance and function of our corporate programs. Again, it just works. Review Source JM Joao M. Administrateur Système et réseau Computer Networking Used the software for: 6-12 months ### "Maas360 bon produit" September 24, 2023 5.0 Pros Déploiement des logiciels et la gestion des téléphones à distance. Cons L'application ne fonctionne pas correctement sur quelques modelés de téléphones. Review Source KY Kasandra Y. Site Visit Coordinator Government Relations Used the software for: 2+ years ### "Email App Use" September 24, 2019 4.0 Being able to get work email securely on my phone is great since I work on the road most of the time. Pros I use a pin system as a second log-in for this email app. I have to use the pin after it times out. This keeps my work information safe. Cons Notifications for the app work sometimes and not work other times. IT doesn’t know what would cause this problem. Review Source MG Mike G. IT Tech Construction Used the software for: 2+ years ### "Control your equipment " September 1, 2019 4.0 Pros The software was easy to setup and configure for controlling mobile devices. It also lets you manage laptops. Cons Once a device is lost, you have to continue to pay for a license on that device or it becomes unlocked and the end user can take control of it. Review Source DC David C. ICT Officer Non-Profit Organization Management Used the software for: 1-2 years ### "A bit long in the tooth now" October 7, 2019 3.0 It was used for device management of a small number of company mobiles and tablets but quickly became unwieldy and there was no support or training given(though this is also a failing of the device supplier who recommended the software but had zero experience with it...) Pros It's ok as an entry to device management I guess Cons It has had its day, it needs to be brought up to the level that other services offer. Alternatives considered [LogMeIn Miradore](https://www.capterra.com/p/146147/Miradore-Online/) Reason for choosing IBM Security MaaS360 We didn't we eventually moved to Miradore which is far more intuitive to use, has to class support and comes in at a much lower price Review Source JS Jonathan S. Gerente de Seguridad TI Banking Used the software for: 2+ years ### "Excelente MDM MaaS360" April 15, 2021 4.0 Luego de la implementación de esta solución hemos podido tener un control de los dispositivos móviles y hemos podido aplicar políticas de seguridad en los dispositivos. Pros Su fácil manejo y la facilidad de integración con los dispositivos así como la cantidad de opción y políticas que pueden ser aplicadas en los dispositivos. Cons En algunos dispositivos puede presentar problemas de comunicación y los mismos quedar bloqueados por falta de comunicación con la aplicación. Review Source Fred B. Director of IT Managed Services Information Technology and Services Used the software for: 1-2 years ### "Decent Affordable MDM Solution" October 12, 2018 4.0 Pros MaaS360 is very feature rich and had everything you need for compliance on mobile devices Cons The setup and deployment can be a hassle in some cases, especially with iOS devices. Review Source JM Jonathan M. I.T. Manager Farming Used the software for: 1-2 years ### "Very powerful MDM solution." November 2, 2018 5.0 Overall it accomplishes our main goal of having control over the device so we are happy. Pros This solution give an impressive amount of control over mobile devices. We push out specific apps to employees and can remote wipe company data if device is lost or stolen. Cons The solution is very granular so their is a lot of things to learn and can take some time to get things fine tuned. Review Source MC Mike C. Vice President Insurance Used the software for: 2+ years ### "You won't be dissapointed" October 14, 2015 5.0 Pros Ease of use and vendor responsiveness is key to any product. Administration is simple. Setup is simple and flexible. Whether you prefer cloud or onsite, this is a great solution for your mobile security needs. Cons It's a robust product that will require some study to learn all of the features and get maximum benefit from the software. Review Source Andrés W. Sales Executive Packaging and Containers Used the software for: 6-12 months ### "Greatest device manager" December 10, 2020 5.0 I use IBM MaaS360 to set mobile devices all at once so costumers can try our apps on the store. Pros An easy platform that lets you install and update software on multiple devices at the same time. It allows to set locks on mobile devices so costumers can use them only with your app. It's learning curve is super low. Cons When a new OS is launched, they should update the platform right away. Review Source MSI MOHAMED SHIHAM I. System Administrator Information Technology and Services Used the software for: 1-2 years ### "Too Expensive" April 15, 2021 3.0 not supporting Linux, cant remove decapitated devices Pros device details are stored cant be removed Cons cant remove the allocated license, need more information about the device Reason for choosing IBM Security MaaS360 Name IBM Review Source PB Phil B. Log Auditor Oil & Energy Used the software for: Less than 6 months ### "Maas360" December 20, 2018 5.0 Great program for being able to download the same software to multiple devices with ease. Pros Great software for managing fleet hardware. Cons Doesn't always download properly over WIFI. Not sure if problem with Maas or device though. Review Source TG Todd G. IT Specialist Government Administration Used the software for: 2+ years ### "Good Features, but horrible support" October 22, 2020 3.0 Pros Lots of features, Good Price, and the interface seems nice. Cons I have been using this for over two years now and I'm ready to switch. While it has a lot of features, the support is almost non-existant. Setup is fairly complicated and we constantly have apps that won't deploy etc. It just seems buggy, but without support, we are on our own to figure it out. Review Source BS Brian S. Director of Technical Services Information Technology and Services Used the software for: 6-12 months ### "Little dated - needs a facelift and increased functionality" September 18, 2020 3.0 It was a solid MDM in its day, but needs new features and a better UI for Tech staff to use. Pros IT managed our iPads. Was similar to other MDMs. Cons Didn't have a Remote view/Control feature Alternatives considered [Jamf Pro](https://www.capterra.com/p/164492/Jamf-Pro/)[ManageEngine Mobile Device Manager Plus](https://www.capterra.com/p/132201/ManageEngine-Mobile-Device-Manager-Plus/) Reason for choosing IBM Security MaaS360 We left IBM Maas360 for another product Review Source JR James R. IT Health, Wellness and Fitness Used the software for: Less than 6 months ### "Made the switch from Mobile Iron to Maas360" October 3, 2016 5.0 I had an issue that I could not create anymore VM on our domain across the pond. I need a solution that was cost affective and required not additional foot print VM or etc. I was able to integrate both domains into Maas360. Pros Very easy to install just need active synch configured correctly. Review Source Similar Products Featured