--- title: "Dialics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialics Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/240606/Dialics/" page_type: "product" language: "en" --- # Dialics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialics ## What is Dialics? Dialics incorporates advanced Interactive Voice Response (IVR) technology to streamline customer interactions and improve efficiency. The IVR system allows callers to navigate through a menu of options using their phone’s keypad or voice commands, ensuring they reach the right department or agent quickly. This feature reduces wait times, improves call routing accuracy, and enhances overall customer satisfaction. Dialics’ IVR can be customized to fit specific business needs, offering options such as automated responses, call forwarding, and self-service options. The system integrates seamlessly with other Dialics features, including call tracking, recording, and analytics, providing a comprehensive solution for managing inbound calls. ## What is Dialics used for? [IVR](https://www.capterra.com/ivr-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialics.com/&name=Dialics) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialics 5.0 (2) VS. [4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price Contact vendor Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.1 (1,767) Value For Money 5.0 (2) Value For Money 4.2 (1,517) Customer Service 5.0 (2) Customer Service 4.0 (1,536) ## Dialics alternatives Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (569)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (464)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184709/Aircall/) [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) ## FAQs about Dialics Overview ### What company size and specific industries is Dialics built for? Dialics is designed for affiliates, pay-per-call marketers, and marketing and advertising agencies, as well as businesses that need inbound call tracking, instant analytics, and advanced call routing. It suits small teams through larger organizations that depend on call-based lead generation and performance measurement. Features and Usability ### What are the key features of Dialics? Dialics offers inbound call center and outbound call center tools, plus computer telephony integration and automated responses. Its feature set includes call routing, automatic call distribution, IVR, call recording, call transcription, call logging, call scripting, real-time reporting, activity dashboards, SMS messaging, and third-party integrations. Integrations ### Which third-party tools and platforms does Dialics integrate with? Dialics connects natively to Google Ads. Getting Started and Support ### What training and onboarding options does Dialics offer? Dialics provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and real-time instruction, documentation offers written reference material for self-paced review, and videos provide visual walkthroughs for learning features and processes. Getting Started and Support ### What customer support options does Dialics offer? Dialics provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support is available in the catalog data, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 555 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Dialics supports all three of the features reviewers rate most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume across agents more efficiently, allowing teams to improve response times and deliver more consistent customer service. Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Reporting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Dialics 42 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Voice conversion to text Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Identify the number and contact information of a caller before answering the phone Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Computer-telephony integration is the use of computers to manage telephone calls Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads Assembly of graphs and charts for visualizing and tracking statistics/metrics A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Track and monitor a specific set of keywords Manage multiple campaigns in one system A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Set of pre-recorded messages for candidates that can be shared before, during and after the video interview Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Send messages via SMS Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Angelina S. Marketing Specialists Marketing and Advertising ### "A simple tool for managing ads" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2022 We needed a tool for managing our ad campaigns. Something not very complicated, yet powerful enough to get the analytical data, see the gaps, and be able to plan our advertising budget for some time ahead. We decided to try Dialics, as long as it was free. Honestly, we were impressed with the functionality and the results, so I don’t think we are going to change for anything else. Pros It is a free solution for managing advertising. All the settings are clear and easy to customize. We addressed a couple of issues we had with support, and we always received a fast and effective response. By now I’m totally happy with the choice I made. Cons We’ve been using it for a couple of months now. Haven’t noticed anything crucial yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2022 We are glad to learn that you are satisfied with the quality of our product. Dialics team is working hard to expand and improve. IK Irina K. Marketing Manager Marketing and Advertising ### "A simple and effective tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2022 We were looking for a pay per call solution that would also provide us with analytics. Dialics gave us both. Very quickly we managed to track the campaigns that brought us the most money. Now we know what to concentrate on and how to pursue our ad strategy. Pros A simple and clear tool. Fast results. Instant analytics. Cons With further use may appear. So far haven’t noticed any. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2022 Thank you for your continued support. The positive feedback we receive from our customers encourages us to keep growing. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.