--- title: "Dialics Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Dialics Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/240606/Dialics/" page_type: "product" language: "en" --- # Dialics Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 7, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Dialics ## What is Dialics? Dialics incorporates advanced Interactive Voice Response (IVR) technology to streamline customer interactions and improve efficiency. The IVR system allows callers to navigate through a menu of options using their phone’s keypad or voice commands, ensuring they reach the right department or agent quickly. This feature reduces wait times, improves call routing accuracy, and enhances overall customer satisfaction. Dialics’ IVR can be customized to fit specific business needs, offering options such as automated responses, call forwarding, and self-service options. The system integrates seamlessly with other Dialics features, including call tracking, recording, and analytics, providing a comprehensive solution for managing inbound calls. ## What is Dialics used for? [IVR](https://www.capterra.com/ivr-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Tracking](https://www.capterra.com/call-tracking-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Dialics?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://dialics.com/&name=Dialics) ## Dialics Overview Updated September 2026 AI summary Dialics is a cloud-based solution for businesses of all sizes seeking advanced call center, call tracking, and IVR capabilities. It offers call routing, automatic distribution, recording, real-time analytics, and integrations such as Google Ads. Designed to manage inbound and outbound calls, Dialics enables organizations to monitor, analyze, and optimize call-driven operations efficiently. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Dialics 5.0 (2) VS. [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,768) Value For Money 5.0 (2) Value For Money 4.6 (1,518) Customer Service 5.0 (2) Customer Service 4.7 (1,537) ## Dialics alternatives [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (270)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Dialics Overview ### What company size and specific industries is Dialics built for? Dialics is designed for affiliates, pay-per-call marketers, and marketing and advertising agencies, as well as other businesses that need inbound call tracking, instant analytics, and advanced routing. It is best suited to small and mid-sized teams in performance marketing and agency environments that manage phone-based lead generation. Features and Usability ### What are the key features of Dialics? Dialics offers inbound call center and outbound call center tools, along with automated responses, computer telephony integration, and toll-free numbers. Its feature set also includes IVR, automatic call distribution, call routing, call recording, call logging, real-time analytics, campaign management, SMS messaging, and third-party integrations. Integrations ### Which third-party tools and platforms does Dialics integrate with? Dialics connects natively to Google Ads. Getting Started and Support ### What training and onboarding options does Dialics offer? Dialics provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and Q&A, documentation offers written reference material for self-paced learning, and videos provide visual walkthroughs of features and steps. Getting Started and Support ### What customer support options does Dialics offer? Dialics provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to get help, though no reviewer feedback is available here to describe response speed, agent helpfulness, or common support frustrations. ## Features AI summary Based on 555 IVR reviews Capterra data shows that buyers of IVR software rank the following features as their top priorities: - **Call Center Management** (**53%** of reviewers rated this feature as critical) - **Call Routing** (**57%**) - **Automatic Call Distribution** (**52%**) Dialics supports all three of the features reviewers rate most important: **Call Center Management**, **Call Routing**, and **Automatic Call Distribution**. Together, these capabilities help businesses manage inbound call operations, direct callers to the right destination faster, and distribute call volume across agents more efficiently, allowing teams to improve response times and deliver more consistent customer service. Call Center Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Reporting 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and report on all incoming and outgoing calls Call Tracking 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number IVR 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Dialics 44 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transcription: Voice conversion to text - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Keyword Tracking: Track and monitor a specific set of keywords - Multi-Campaign: Manage multiple campaigns in one system - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-recorded Messages: Set of pre-recorded messages for candidates that can be shared before, during and after the video interview - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Toll-Free Numbers: Create toll free numbers for tracking purposes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) ### Starting price Free trial available Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Google Ads](https://www.capterra.com/p/213339/Google-Ads/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AS Angelina S. Marketing Specialists Marketing and Advertising ### "A simple tool for managing ads" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 11, 2022 We needed a tool for managing our ad campaigns. Something not very complicated, yet powerful enough to get the analytical data, see the gaps, and be able to plan our advertising budget for some time ahead. We decided to try Dialics, as long as it was free. Honestly, we were impressed with the functionality and the results, so I don’t think we are going to change for anything else. Pros It is a free solution for managing advertising. All the settings are clear and easy to customize. We addressed a couple of issues we had with support, and we always received a fast and effective response. By now I’m totally happy with the choice I made. Cons We’ve been using it for a couple of months now. Haven’t noticed anything crucial yet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2022 We are glad to learn that you are satisfied with the quality of our product. Dialics team is working hard to expand and improve. IK Irina K. Marketing Manager Marketing and Advertising ### "A simple and effective tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2022 We were looking for a pay per call solution that would also provide us with analytics. Dialics gave us both. Very quickly we managed to track the campaigns that brought us the most money. Now we know what to concentrate on and how to pursue our ad strategy. Pros A simple and clear tool. Fast results. Instant analytics. Cons With further use may appear. So far haven’t noticed any. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 24, 2022 Thank you for your continued support. The positive feedback we receive from our customers encourages us to keep growing. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.