--- title: "Carrick Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Carrick Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/240617/TxtSquad/" page_type: "product" language: "en" --- # Carrick Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Carrick ## What is Carrick? Carrick is a patient engagement platform that brings texts, calls, voicemail, appointments, forms and AI-assisted workflows into one shared patient conversation. Healthcare teams work from a shared inbox on web, desktop or mobile, while patients use the phone and messaging apps they already have—no portal, login or download required. Carrick turns missed calls into messages, transcribes and summarizes voicemail, automates reminders, confirmations, cancellations and rebooking, and supports broadcasts, intake, translation and targeted outreach. Guardrailed AI voice and SMS agents handle approved routine administrative communication and hand off to staff using rules your team defines and tests. Carrick can work alongside your existing phone, VoIP or SIP provider and is configured around each organization’s workflows. Designed to support HIPAA, PIPEDA and PHIPA obligations with encryption, role-based access, MFA, consent and opt-out management, and audit-ready compliance logs. ## What is Carrick used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $295 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Carrick?[Manage this product listing](https://www.g2.com/products/carrick/claim_requests/new?auto=true) ## Carrick Overview Updated September 2026 AI summary Carrick is a cloud communication platform for small and midsize businesses, offering SMS marketing, live chat, call routing, and contact management features. With support for mobile access, alerts, automated responses, and chatbots, it helps organizations coordinate messaging, manage appointments, and track communications. Carrick is deployed via web, mobile, and integrates with tools like HubSpot CRM and Zapier. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Carrick 5.0 (11) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price $295 Usage Based, Per Month Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (11) Ease Of Use 4.1 (652) Value For Money 4.9 (9) Value For Money 4.2 (619) Customer Service 5.0 (11) Customer Service 4.0 (591) ## Carrick alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [View all alternatives](https://www.capterra.com/p/240617/TxtSquad/alternatives/) ## FAQs about Carrick Overview ### Which roles and teams benefit most from Carrick? Carrick is most used by operations managers, project and program coordinators, and administrative teams that need to organize workflows, track tasks, and keep initiatives moving. Communications and marketing staff use it to coordinate campaigns and messaging, while executive and municipal leaders rely on it for oversight, documentation, and cross-team visibility. Answer based on 11 reviews Overview ### What company size and industries is Carrick built for? Carrick is built for small businesses, which make up 100% of reviewers, and it most often appears in Construction, Food Production, and Non-Profit Organization Management at 18% each. The vendor targets clinics, hospitals, health systems, and health authorities, with SMS marketing as the most common use case at 71%. Answer based on 11 reviews Features and Usability ### What are the key features of Carrick? Carrick offers 2-Way Messaging, SMS Messaging, Live Chat, Chatbot, and Chat Transcript for customer communication. It also includes Appointment Scheduling, Automated Scheduling, Reminders, and Call Routing for contact management, plus Campaign Management, Message Personalization, Contact Database, Reporting/Analytics, and HIPAA Compliant controls for tracking and compliance. Integrations ### Which third-party tools and platforms does Carrick integrate with? Carrick integrates with HubSpot CRM and Zapier. HubSpot CRM covers customer relationship management, while Zapier connects Carrick to additional third-party apps through automated workflows and no-code connections. Getting Started and Support ### What training and onboarding options does Carrick offer? Carrick offers live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation provides written reference material, and videos offer visual walkthroughs for learning features and reviewing steps at the user’s own pace. Getting Started and Support ### What customer support options does Carrick offer? Carrick provides email/help desk and chat support for users needing assistance. With no reviewer feedback available on support experiences, no claims can be made about response times or helpfulness. The listed channels indicate direct access to support through written tickets and real-time chat. ## Features AI summary Based on 491 Cloud Communication Platform reviews Capterra data shows that buyers of cloud communication platforms rank the following features as their top priorities: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Carrick supports all three of the features reviewers rate highest: **Call Routing**, **Mobile Access**, and **Alerts/Notifications**. Together, these capabilities help businesses direct calls to the right contacts, stay connected from any location, and keep staff informed in real time, allowing teams to respond faster and manage communication more efficiently. Mobile Access 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Alerts/Notifications 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Communication Management 5.0 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Mass Texting 4.9 (9) 66.67% of 9 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Message Personalization 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Scheduled Messaging 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Carrick 41 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Responses: Automatic reply functionality for incoming messages - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Decision Making: Makes informed choices based on available data and objectives - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Live Chat: Ability to chat online in real time - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Natural Language Processing: Process and analyze human language in text or audio form - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - QR Codes: Matrix barcode that stores information - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scheduling: Plan availability and assign specific time slots for tasks and resources - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (11) 5.0 Based on 11 reviews ## Pricing Value for money 4.9 (9) Free Trial Pro $295.00 Usage Based,Per Month Value for money 4.9 (9) 4.9 Based on 9 reviews ## Integrations [ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (11) 5.0 Based on 11 reviews ## User reviews Overall rating 5.0 Based on 11 reviews Filter by rating 5(11) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LS Lillian S. Executive Director Fishery ### "Amazing Team Support and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 7, 2023 Completely remarkable. Pros Txt squad has unequivocally saved our business. Messaging and communication is absolutely critical for us and on short notice. We need to be able to send large broadcasts as well as one on one communication. The Txt Squad support team not only explained the product to us--which is very simple to use--but gave us a couple tips on communicating with our customers as well. They have been supportive to us in every possible way and I cannot express my appreciation for having found this product. Other products were totally failing us. Thank god for Txt Squad! Cons I have absolutely zero complaints about these wonderful people and this wonderful product. Reasons for choosing Carrick They were highly highly recommended Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MB Maurice B. Operations Manager Food Production ### "Txt Squad is a game changer! A must add." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2023 Like the title says, Game Changer! As our organization grew we knew changes had to be made to increase efficiency. The days of individual texts to staff or large emails to our customer base were both time consuming and lacked engagement. The product TxtSquad has developed is easy to navigate making the change welcome from the start. Having the ability for all our admin staff to have shared use makes our commitment to better communication a reality. When using it for our customer communication purposes, nothing compared to the speed and engagement we received. Sending over 8000 texts direct to customers in under 2 hours helps us know they are getting the notifications in time. Switching from email was only common sense.The exceptional customer service is also something we like to share as a reason everyone should be using this app. Like anything, nothing is perfect and during the early days because of our mass usage of the app we were finding some bugs that may not have been noticed. Anytime we reached out with a suggestion or concern it was always met with professionalism and the team was quick to make the necessary changes to the app.All in all, we could never think of going back to our old ways and have no reason to source any other product. Pros The ease of using the product from both a desktop or phone and co using this with another manager. So many people use text as the primary means of communication it makes sense that the engagement levels are so high. I can see real time conversations between the other manager and staff while focusing on other matters if needed. Cons Minor stuff that could only be described as personal preferences. We notice that while using from our desktop that when we are typing, if we hit enter it auto sends the message. In the big picture it is such a small Con. It is hard to think of anything we really don't enjoy about this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SC Shanelle C. Manager of Communications Non-Profit Organization Management ### "St. John's Board of Trade" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 Easily communicate with multiple people at once. Hugely impactful for keeping everyone and events organized. Pros Timely, responsive friendly service - great value to our members. Cons There was nothing we liked least about txtsquad. Would use again and again 10/10 Reasons for choosing Carrick N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Julie P. Program Manager Non-Profit Organization Management ### "TxtSquad saves us time and improves communication! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 Wonderful customer service and a great product! Pros I really enjoy the fact that mass messaging can be done in a way that protects the confidentiality of all recipients and that broadcasts can be scheduled for the most convenient time in the future. It has improved the level of engagement with our membership, and allows us to communicate information and gain feedback in real time. Cons We made some suggestions during our first six months of use re: easy of navigating and updating contacts, the team was exceptionally responsive and went out of their way to make sure our concerns were not only heard, but acted on and this made our user experience much better for sure! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MA Mazen A. Operations Manager Food & Beverages ### "TxtSquad review by PEI SCHOOL FOOD PROGRAM INC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 Very supportive team and highly efficient texting software. Pros Data integration, scheduling and ease of use. Cons Nothing. There has been no issues at all and we were always able to reach out to TxtSquad technical team and management for any support needed. Reasons for choosing Carrick Customer service and individualized adaptation to fit our website and our business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EM Emily M. Project Coordinator Construction ### "TxtSquad is a game changer for communication and promotions" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 2, 2023 Pros TxtSquad is a game changing software when it comes to enhancing communication with clients and promotions. The platform is user friendly and efficient, and can be accessed on a computer or an app on your phone so you can check and respond to messages outside of the office too. The mass broadcast feature is a quick and easy way to send out messages to a large audience and also include pictures, links etc. to make accessing your message/product easy for your audience. The ability to send out communications to clients' phones rather than sending mass bulky emails that can end up in spam has definitely increased responsiveness and engagement for communications sent out by my organization. I would recommend this product to anyone. Cons I have no complaints about this product. Reasons for choosing Carrick Not applicable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Maggie B. Project Coordinator Construction ### "TxtSquad is a highly recommended app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 I highly recommend TxtSquad to everyone. It is a simple tool to reach a lot of people in little time. It is highly effective as clients respond almost immediately which has made sending people to training or opportunities promptly. Pros I love that I can reach all of my clients at one time as well as reach specific for each trade. It is a very user friendly app and I find that communication through the app is highly responsive Cons The only thing I find is that it sometimes takes a while to get communication where it operates through internet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NO Nadine O. Town Clerk Government Administration ### "Review from Town Clerk " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 1, 2023 It has been good so far. Most residents thinks it's great. However we have had a few to ask to be removed as they did thought it was for extreme emergencies only and we have been using it for important messages we feel residents need to know like change in garbage pick ups, water issues or road closures. We had someone ask why all residents don't get the messages at the same time as in extreme emergencies all people should receive at same time. A delay in getting the message could be a problem. Pros It's ease of use to get messages out option to create tagged groups Cons no major issuesmaybe better if all messages were received at the same time Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SH Steffen H. Administrative and Technical Assistant Food Production ### "Great product and support!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 1, 2023 Using TxtSquad has been great. The service does what it's supposed to do, and it provides us the ability to quickly reach a large group with critical information about our program. Pros TxtSquad is very helpful for us to be able to provide mass SMS notifications to our users. The product/service is easy to use, and the support has been excellent, with \[sensitive content hidden\] working with us to implement new features and customize the product for our specific purposes. Using TxtSquad has been critical to grow our engagement with our users and provide ways to track and make changes to make our program more efficient. Cons We have experienced no significant issues using TxtSquad, it has been a great and hassle free experience. When we had any questions, their support team were on top of things right away. Alternatives considered [SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/) Reasons for choosing Carrick We decided to go with TxtSquad as they provided terrific service, and because they were a Canadian company, and their pricing structure was very reasonable. They have also done much work in developing their software to work specifically with our program, and to suit our purposes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jordan S. Marketing Coordinator Education Management ### "Terrific service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 31, 2023 TxtSquad could not possibly be easier to use, and Josh, Mike and their team provide superb customer service. Pros TxtSquad is a game changer for our team. It is much easier than manual texting, and works great for team use. Customer service has been second-to-none. Cons I'd like if our team could separate message threads into a custom dashboard view under our existing account. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/240617/TxtSquad/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.