# TxtSquad Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about TxtSquad Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more.

Source: https://www.capterra.com/p/240617/TxtSquad

---

# 

 TxtSquad Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TxtSquad

## What is TxtSquad?

TxtSquad is a secure, cloud-based messaging platform designed for healthcare providers. We help streamline patient communication through real-time, two-way SMS conversations, automated appointment reminders, and AI-powered chatbots. Our platform enhances patient engagement, reduces no-shows, and improves administrative efficiency, all while maintaining HIPAA compliance. TxtSquad also offers features like voicemail transcription and EHR integration, making it easy to manage patient data and communications in one place. Join healthcare organizations transforming their patient communication with TxtSquad, and experience a more efficient, secure way to engage with patients.

## What is TxtSquad used for?

[SMS Marketing](https://www.capterra.com/sms-marketing-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/)

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$295

Usage Based, Per Month

Free trial  
available

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Do you work for TxtSquad?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://txtsquad.com&name=TxtSquad)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TxtSquad

5.0 (11)

VS.

[4.9 (647)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/)

Starting Price

$295

Usage Based, Per Month

Starting Price

$21

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (11)

Ease Of Use

4.5 (647)

Value For Money

4.9 (9)

Value For Money

4.7 (614)

Customer Service

5.0 (11)

Customer Service

4.8 (586)

## TxtSquad alternatives

[4.8 (268)](https://www.capterra.com/p/155430/SlickText-com/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)

Starting price

$0.01

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

88%

of reviewers

rated it above 4 stars

[4.8 (655)](https://www.capterra.com/p/158103/Clearstream/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

Highest Rated

[5.0 (124)](https://www.capterra.com/p/183310/Text-P2P/reviews/)

Starting price

$21.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/240617/TxtSquad/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Mass Texting

4.9 (9)

66.67% of 9 reviewers that rated this feature as important or highly important

Send messages to multiple subscribers at the same time

Message Personalization

5.0 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Personalize text messages using templates and custom fields

Scheduled Messaging

5.0 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Send individual or bulk text messages at predetermined times

SMS Messaging

5.0 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Send messages via SMS

2-Way Messaging

4.8 (8)

25.00% of 8 reviewers that rated this feature as important or highly important

Send and receive text messages to communicate with clients or prospects in real-time

Contact Management

5.0 (7)

57.14% of 7 reviewers that rated this feature as important or highly important

Manage, organize, and store contact information

TxtSquad 34 features

Send and receive text messages to communicate with clients or prospects in real-time

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Automatic reply functionality for incoming messages

Record the audio of phone conversations for quality assurance purposes

Sends voice calls to a specific queue based on predetermined criteria

Plan and strategize marketing campaigns

Set campaign schedules by selecting start, pause, and end dates

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Process of dividing customers into groups based on common characteristics

Pre-designed layouts that can be customized to match preferences and requirements

Tracks metrics that provide insight into how a user interacts with any interface or product

Create landing pages or online forms designed to capture new leads and prospects

Ability to chat online in real time

Send messages to multiple subscribers at the same time

Personalize text messages using templates and custom fields

Access software remotely via mobile devices

Manage multiple campaigns in one system

Process and analyze human language in text or audio form

Enable custom polls/voting to facilitate decision-making or increase engagement

Matrix barcode that stores information

Receive system updates as soon as any changes are made

View and track pertinent metrics to find patterns and gain insights from data

Send individual or bulk text messages at predetermined times

Send promotional campaigns or transactional messages via text messages

Send messages via SMS

Messaging system designed for contests and sweepstakes

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Get Advice

We can help you find the software with the features you need.

Features

5.0 (11)

5.0

Based on 11 reviews

## Pricing

Value for money

4.9 (9)

Free Trial

Pro

$295.00

Usage Based,Per Month

Value for money

4.9 (9)

4.9

Based on 9 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (11)

5.0

Based on 11 reviews

## User reviews

Overall rating

5.0

Based on 11 reviews

Filter by rating

5(11)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LS

Lillian S.

Executive Director

Fishery

### "Amazing Team Support and Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 7, 2023

Completely remarkable.

Pros

Txt squad has unequivocally saved our business. Messaging and communication is absolutely critical for us and on short notice. We need to be able to send large broadcasts as well as one on one communication. The Txt Squad support team not only explained the product to us--which is very simple to use--but gave us a couple tips on communicating with our customers as well. They have been supportive to us in every possible way and I cannot express my appreciation for having found this product. Other products were totally failing us. Thank god for Txt Squad!

Cons

I have absolutely zero complaints about these wonderful people and this wonderful product.

Reasons for choosing TxtSquad

They were highly highly recommended

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MB

Maurice B.

Operations Manager

Food Production

### "Txt Squad is a game changer! A must add."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 6, 2023

Like the title says, Game Changer! As our organization grew we knew changes had to be made to increase efficiency. The days of individual texts to staff or large emails to our customer base were both time consuming and lacked engagement. The product TxtSquad has developed is easy to navigate making the change welcome from the start. Having the ability for all our admin staff to have shared use makes our commitment to better communication a reality. When using it for our customer communication purposes, nothing compared to the speed and engagement we received. Sending over 8000 texts direct to customers in under 2 hours helps us know they are getting the notifications in time. Switching from email was only common sense.The exceptional customer service is also something we like to share as a reason everyone should be using this app. Like anything, nothing is perfect and during the early days because of our mass usage of the app we were finding some bugs that may not have been noticed. Anytime we reached out with a suggestion or concern it was always met with professionalism and the team was quick to make the necessary changes to the app.All in all, we could never think of going back to our old ways and have no reason to source any other product.

Pros

The ease of using the product from both a desktop or phone and co using this with another manager. So many people use text as the primary means of communication it makes sense that the engagement levels are so high. I can see real time conversations between the other manager and staff while focusing on other matters if needed.

Cons

Minor stuff that could only be described as personal preferences. We notice that while using from our desktop that when we are typing, if we hit enter it auto sends the message. In the big picture it is such a small Con. It is hard to think of anything we really don't enjoy about this product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SC

Shanelle C.

Manager of Communications

Non-Profit Organization Management

### "St. John's Board of Trade"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2023

Easily communicate with multiple people at once. Hugely impactful for keeping everyone and events organized.

Pros

Timely, responsive friendly service - great value to our members.

Cons

There was nothing we liked least about txtsquad. Would use again and again 10/10

Reasons for choosing TxtSquad

N/a

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JP

Julie P.

Program Manager

Non-Profit Organization Management

### "TxtSquad saves us time and improves communication! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2023

Wonderful customer service and a great product!

Pros

I really enjoy the fact that mass messaging can be done in a way that protects the confidentiality of all recipients and that broadcasts can be scheduled for the most convenient time in the future. It has improved the level of engagement with our membership, and allows us to communicate information and gain feedback in real time.

Cons

We made some suggestions during our first six months of use re: easy of navigating and updating contacts, the team was exceptionally responsive and went out of their way to make sure our concerns were not only heard, but acted on and this made our user experience much better for sure!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MA

Mazen A.

Operations Manager

Food & Beverages

### "TxtSquad review by PEI SCHOOL FOOD PROGRAM INC"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2023

Very supportive team and highly efficient texting software.

Pros

Data integration, scheduling and ease of use.

Cons

Nothing. There has been no issues at all and we were always able to reach out to TxtSquad technical team and management for any support needed.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reasons for choosing TxtSquad

Customer service and individualized adaptation to fit our website and our business needs.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

EM

Emily M.

Project Coordinator

Construction

### "TxtSquad is a game changer for communication and promotions"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2023

Pros

TxtSquad is a game changing software when it comes to enhancing communication with clients and promotions. The platform is user friendly and efficient, and can be accessed on a computer or an app on your phone so you can check and respond to messages outside of the office too. The mass broadcast feature is a quick and easy way to send out messages to a large audience and also include pictures, links etc. to make accessing your message/product easy for your audience. The ability to send out communications to clients' phones rather than sending mass bulky emails that can end up in spam has definitely increased responsiveness and engagement for communications sent out by my organization. I would recommend this product to anyone.

Cons

I have no complaints about this product.

Reasons for choosing TxtSquad

Not applicable.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MB

Maggie B.

Project Coordinator

Construction

### "TxtSquad is a highly recommended app"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 1, 2023

I highly recommend TxtSquad to everyone. It is a simple tool to reach a lot of people in little time. It is highly effective as clients respond almost immediately which has made sending people to training or opportunities promptly.

Pros

I love that I can reach all of my clients at one time as well as reach specific for each trade. It is a very user friendly app and I find that communication through the app is highly responsive

Cons

The only thing I find is that it sometimes takes a while to get communication where it operates through internet.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NO

Nadine O.

Town Clerk

Government Administration

### "Review from Town Clerk "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

June 1, 2023

It has been good so far. Most residents thinks it's great. However we have had a few to ask to be removed as they did thought it was for extreme emergencies only and we have been using it for important messages we feel residents need to know like change in garbage pick ups, water issues or road closures. We had someone ask why all residents don't get the messages at the same time as in extreme emergencies all people should receive at same time. A delay in getting the message could be a problem.

Pros

It's ease of use to get messages out option to create tagged groups

Cons

no major issuesmaybe better if all messages were received at the same time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Steffen H.

Administrative and Technical Assistant

Food Production

### "Great product and support!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 1, 2023

Using TxtSquad has been great. The service does what it's supposed to do, and it provides us the ability to quickly reach a large group with critical information about our program.

Pros

TxtSquad is very helpful for us to be able to provide mass SMS notifications to our users. The product/service is easy to use, and the support has been excellent, with \[sensitive content hidden\] working with us to implement new features and customize the product for our specific purposes. Using TxtSquad has been critical to grow our engagement with our users and provide ways to track and make changes to make our program more efficient.

Cons

We have experienced no significant issues using TxtSquad, it has been a great and hassle free experience. When we had any questions, their support team were on top of things right away.

Alternatives considered

[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)

Reasons for choosing TxtSquad

We decided to go with TxtSquad as they provided terrific service, and because they were a Canadian company, and their pricing structure was very reasonable. They have also done much work in developing their software to work specifically with our program, and to suit our purposes.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jordan S.

Marketing Coordinator

Education Management

### "Terrific service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 31, 2023

TxtSquad could not possibly be easier to use, and Josh, Mike and their team provide superb customer service.

Pros

TxtSquad is a game changer for our team. It is much easier than manual texting, and works great for team use. Customer service has been second-to-none.

Cons

I'd like if our team could separate message threads into a custom dashboard view under our existing account.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/240617/TxtSquad/reviews/)

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