# TxtSquad Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TxtSquad the right Cloud Communication Platform solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/240617/TxtSquad/reviews

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TxtSquad

5 (11)

[View alternatives](https://www.capterra.com/p/240617/TxtSquad/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TxtSquad

Ease of use

5.0

Customer Service

5.0

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Trinalynn P.  
Program Coordinator  
E-Learning  
Used the software for: 6-12 months

### "Amazing service & easy to use."

February 3, 2022

5.0

Pros

Any issue I've ever had, I simply text the TxtSquad team and they have immediately (within an hour maybe 2) walked me through either my error or fixed the issue on their side within the day. The issues have been very minor, and have not impacted my client relations.

Cons

It's still evolving, as it is relatively new but for me this is a plus as a customer in on the ground floor I have the opportunity to provide insight on what features could be added. I don't know anything specifically but as I am using this uniquely (texting reminders to student to watch videos, ie not marketing/selling) the TxtSquad team did take the time to learn how I was using it to help them brainstorm new features.

Review Source

SH

Steffen H.  
Administrative and Technical Assistant  
Food Production  
Used the software for: 6-12 months

### "Great product and support!"

June 1, 2023

5.0

Using TxtSquad has been great. The service does what it's supposed to do, and it provides us the ability to quickly reach a large group with critical information about our program.

Pros

TxtSquad is very helpful for us to be able to provide mass SMS notifications to our users. The product/service is easy to use, and the support has been excellent, with \[sensitive content hidden\] working with us to implement new features and customize the product for our specific purposes. Using TxtSquad has been critical to grow our engagement with our users and provide ways to track and make changes to make our program more efficient.

Cons

We have experienced no significant issues using TxtSquad, it has been a great and hassle free experience. When we had any questions, their support team were on top of things right away.

Alternatives considered

[SimpleTexting](https://www.capterra.com/p/145859/SimpleTexting/)

Reason for choosing TxtSquad

We decided to go with TxtSquad as they provided terrific service, and because they were a Canadian company, and their pricing structure was very reasonable. They have also done much work in developing their software to work specifically with our program, and to suit our purposes.

Review Source

NO

Nadine O.  
Town Clerk  
Government Administration  
Used the software for: 6-12 months

### "Review from Town Clerk "

June 1, 2023

5.0

It has been good so far. Most residents thinks it's great. However we have had a few to ask to be removed as they did thought it was for extreme emergencies only and we have been using it for important messages we feel residents need to know like change in garbage pick ups, water issues or road closures. We had someone ask why all residents don't get the messages at the same time as in extreme emergencies all people should receive at same time. A delay in getting the message could be a problem.

Pros

It's ease of use to get messages out option to create tagged groups

Cons

no major issuesmaybe better if all messages were received at the same time

Review Source

MA

Mazen A.  
Operations Manager  
Food & Beverages  
Used the software for: 1-2 years

### "TxtSquad review by PEI SCHOOL FOOD PROGRAM INC"

June 2, 2023

5.0

Very supportive team and highly efficient texting software.

Pros

Data integration, scheduling and ease of use.

Cons

Nothing. There has been no issues at all and we were always able to reach out to TxtSquad technical team and management for any support needed.

Alternatives considered

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

Reason for choosing TxtSquad

Customer service and individualized adaptation to fit our website and our business needs.

Review Source

MB

Maurice B.  
Operations Manager  
Food Production  
Used the software for: 1-2 years

### "Txt Squad is a game changer! A must add."

June 6, 2023

5.0

Like the title says, Game Changer! As our organization grew we knew changes had to be made to increase efficiency. The days of individual texts to staff or large emails to our customer base were both time consuming and lacked engagement. The product TxtSquad has developed is easy to navigate making the change welcome from the start. Having the ability for all our admin staff to have shared use makes our commitment to better communication a reality. When using it for our customer communication purposes, nothing compared to the speed and engagement we received. Sending over 8000 texts direct to customers in under 2 hours helps us know they are getting the notifications in time. Switching from email was only common sense.The exceptional customer service is also something we like to share as a reason everyone should be using this app. Like anything, nothing is perfect and during the early days because of our mass usage of the app we were finding some bugs that may not have been noticed. Anytime we reached out with a suggestion or concern it was always met with professionalism and the team was quick to make the necessary changes to the app.All in all, we could never think of going back to our old ways and have no reason to source any other product.

Pros

The ease of using the product from both a desktop or phone and co using this with another manager. So many people use text as the primary means of communication it makes sense that the engagement levels are so high. I can see real time conversations between the other manager and staff while focusing on other matters if needed.

Cons

Minor stuff that could only be described as personal preferences. We notice that while using from our desktop that when we are typing, if we hit enter it auto sends the message. In the big picture it is such a small Con. It is hard to think of anything we really don't enjoy about this product.

Review Source

JP

Julie P.  
Program Manager  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "TxtSquad saves us time and improves communication! "

June 2, 2023

5.0

Wonderful customer service and a great product!

Pros

I really enjoy the fact that mass messaging can be done in a way that protects the confidentiality of all recipients and that broadcasts can be scheduled for the most convenient time in the future. It has improved the level of engagement with our membership, and allows us to communicate information and gain feedback in real time.

Cons

We made some suggestions during our first six months of use re: easy of navigating and updating contacts, the team was exceptionally responsive and went out of their way to make sure our concerns were not only heard, but acted on and this made our user experience much better for sure!

Review Source

EM

Emily M.  
Project Coordinator  
Construction  
Used the software for: 1-2 years

### "TxtSquad is a game changer for communication and promotions"

June 2, 2023

5.0

Pros

TxtSquad is a game changing software when it comes to enhancing communication with clients and promotions. The platform is user friendly and efficient, and can be accessed on a computer or an app on your phone so you can check and respond to messages outside of the office too. The mass broadcast feature is a quick and easy way to send out messages to a large audience and also include pictures, links etc. to make accessing your message/product easy for your audience. The ability to send out communications to clients' phones rather than sending mass bulky emails that can end up in spam has definitely increased responsiveness and engagement for communications sent out by my organization. I would recommend this product to anyone.

Cons

I have no complaints about this product.

Reason for choosing TxtSquad

Not applicable.

Review Source

JS

Jordan S.  
Marketing Coordinator  
Education Management  
Used the software for: 6-12 months

### "Terrific service"

May 31, 2023

5.0

TxtSquad could not possibly be easier to use, and Josh, Mike and their team provide superb customer service.

Pros

TxtSquad is a game changer for our team. It is much easier than manual texting, and works great for team use. Customer service has been second-to-none.

Cons

I'd like if our team could separate message threads into a custom dashboard view under our existing account.

Review Source

MB

Maggie B.  
Project Coordinator  
Construction  
Used the software for: 6-12 months

### "TxtSquad is a highly recommended app"

June 1, 2023

5.0

I highly recommend TxtSquad to everyone. It is a simple tool to reach a lot of people in little time. It is highly effective as clients respond almost immediately which has made sending people to training or opportunities promptly.

Pros

I love that I can reach all of my clients at one time as well as reach specific for each trade. It is a very user friendly app and I find that communication through the app is highly responsive

Cons

The only thing I find is that it sometimes takes a while to get communication where it operates through internet.

Review Source

LS

Lillian S.  
Executive Director  
Fishery  
Used the software for: Less than 6 months

### "Amazing Team Support and Easy to Use"

June 7, 2023

5.0

Completely remarkable.

Pros

Txt squad has unequivocally saved our business. Messaging and communication is absolutely critical for us and on short notice. We need to be able to send large broadcasts as well as one on one communication. The Txt Squad support team not only explained the product to us--which is very simple to use--but gave us a couple tips on communicating with our customers as well. They have been supportive to us in every possible way and I cannot express my appreciation for having found this product. Other products were totally failing us. Thank god for Txt Squad!

Cons

I have absolutely zero complaints about these wonderful people and this wonderful product.

Reason for choosing TxtSquad

They were highly highly recommended

Review Source

SC

Shanelle C.  
Manager of Communications  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "St. John's Board of Trade"

June 2, 2023

5.0

Easily communicate with multiple people at once. Hugely impactful for keeping everyone and events organized.

Pros

Timely, responsive friendly service - great value to our members.

Cons

There was nothing we liked least about txtsquad. Would use again and again 10/10

Reason for choosing TxtSquad

N/a

Review Source

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