# MyPMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyPMS the right Reservations solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2407/BookingCenter/reviews --- MyPMS 4.4 (19) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 24th, 2025 # Reviews of MyPMS Ease of use 4.6 Customer Service 4.5 ## Showing most helpful reviews Showing 1-19 of 19 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sM shelley M. owner Hospitality Used the software for: 2+ years ### "Booking Center Rocks!" October 10, 2022 5.0 Everything with Booking Center has been wonderful from start to current. The process to transition, learn the new product, and continue to receive improvements has been great. We actually consider them to be friends even if we've never met them in person! Pros Booking Center checked all the boxes for what we needed in Property Management Software. It allows us to manage each room individually, but to sell the rooms by room-type so easier to arrange guests into the appropriate date and room. We've been in the Bed & Breakfast, Boutique Hotel, Short Term Vacation Rental business for 22 years and depend entirely on Booking Center. Cons We are so happy with Booking Center. If we ever have an issue or a wish-list for capability, they listen to our needs and make it happen. They built some extra reporting function for us and we use it daily. Reason for choosing MyPMS Booking Center had all the capability we were looking for and it was so affordable. Review Source Response from BookingCenter October 18, 2022 Thanks for the great feedback, Shelley. SW Stephanie W. Owner Hospitality Used the software for: 2+ years ### "Steinhatchee Landing loves Booking Center" October 7, 2022 5.0 We love Booking Center. From reservations to technical support, they are the best! Pros This software is the easiest to use and train. Technical support is always there when you need assistance. Cons There is nothing we do not like about this software and the company. Review Source Response from BookingCenter November 1, 2022 Thanks for the kind words, and your support over the years (20 years our customer!) JC Jason C. Owner Hospitality Used the software for: 2+ years ### "read the fine print" February 5, 2024 1.0 Make sure you read the fine print if you go with this system. They have a 30 day notice for cancellation, so you will get charged an extra month if you don't do it by the end of the previous month. Pros If you like old, legacy PMS software, this is the beast for you. Cons Cumbersome and inelastic. Not modern. VERY legacy. Reason for choosing MyPMS We didn't know any better and should have done better research. Review Source Response from BookingCenter February 9, 2024 As the the son of a hotelier we spent 14 years supporting, you were recently given this hotel property.  Publicizing your anger about our 30-day termination contract seems spiteful. Nearly every PMS competitor of ours has a 1-year term contract, thus most think our 30-day term is quite generous.  Sorry this annoyed you, but negatively reviewing like this is a poor way to re-pay 14 years of partnership to your parents.  ND Nat D. Mgr., Int'l Res Office for Hotel Mar de Cortez Leisure, Travel & Tourism Used the software for: 2+ years ### "My experience has always been positive... " November 1, 2017 4.0 Quick and efficient data entry and booking, modifications, etc. I'm not so sure the spanish is as easy to navigate as the english version. Pros Ease of booking, availability, etc. Very user friendly. Relatively quick replies to requests. I need cust support executive's help to do a lot of promos, changes, group work, etc. She is my go to person for a lot of my issues because she knows our product, our marketing and goals. She is top notch! All are very helpful and kind, but I prefer to work more with Erica because she knows my product so well. Thank you. Cons Some bugs continue since day 1... i.e. daylight savings time glitches A lot of technical applications that are not easy for the average person. Library of how to do things is not easy for me... I am more of a hands on person which is why I prefer to work directly with cust support representative , whom I can communicate my needs and problems with verbally. Help is more efficient to me when spoken. Review Source Response from BookingCenter December 10, 2019 Thanks for the nice words, Nat, and great support over the years. We're always glad to provide support via phone when this is your preferred approach. Your partners, the BookingCenter team. RE Richard E. Director of Sales & Marketing Hospitality Used the software for: 2+ years ### "Booking Center " October 5, 2022 5.0 Excellent service, easy to use. Price correctly, the most user-friendly available. Pros Great and easy system to work with, cloud system with easy access. Cons The connection with SynXis is not always perfect, however, the team is always ready to work to reactivate any connection issues. Review Source Response from BookingCenter November 1, 2022 I wish the SynXis/Sabre interface was always working - unfortunately, it has occasional 'hiccups'. Thanks for your support. HM Herve M. General Manager Hospitality Used the software for: 2+ years ### "Great Software " October 5, 2022 5.0 Pros I'm used to how this is setup both in the back end and front end. I'm an Opera user and its very easy to transition from Opera to BookingCenter, without having to pay for the steep price of Opera. I like that it is online so I can access the system from wherever. I also like that I can customize it and it contains a lot of data fields so that I can really measure everything that we need. Cons The booking engine can use some improvement. Would be great if there was more options for payment processing but this can be covered with email invoicing. Review Source MK Mike K. Director, Workforce Housing Hospitality Used the software for: 2+ years ### "Excellent Product and Service!" December 16, 2019 5.0 Pros Excellent suite of products and services that fit our needs. From their numerous channel connections and easy to use tools, this is a premier PMS product on the market today. We have lots of corporate clients and utilize a lot of Direct Bill features. One of the few out there that has this fully functional and friendly to use functionality. Cons No dislikes. there are a few minor enhancement we would like to see. We have 200 units and there are a few small changes we have recommended. Reason for choosing MyPMS Booking Center was the most responsive and had the willingness and ability to apply some needed customization. Review Source SB Stan B. Mgr Hospitality Used the software for: 2+ years ### "Easy to use. Great customer support " December 28, 2022 4.0 Pros Software is easy to train staff on its use Cons Setting up promos Also, wish system knew if a room was only open for 1 or 2 nights, that instead of the reg minimum of 4 nights, it allows a 2 night booking Review Source RP Ruth P. Innkeeper Hospitality Used the software for: 2+ years ### "Help" November 21, 2019 5.0 Well next year the city is going to tear down a bridge that runs across the creek that my property is on. The construction is going to last 8 months. It will be very noisy, dirty and destructive. Part of my award winning gardens will be destroyed. So how do I communicate with guests that this is happening and put the best light on it that I can. First person that I thought I should call is my account representative. I spoke with him for at least 20 minutes telling him my sob story and he listened. When I was done venting we talked about how to put lipstick on a pig. I now have a plan and am moving forward to do my best for my guests. Thank you \[SENSITIVE CONTENT HIDDEN\]. Pros Customer Service department is excellent. Cons all is good no complaints. Would recommend to other inns Review Source FM Farrokh M. Owner Hospitality Used the software for: 2+ years ### "Booming Centers MyPMS" November 21, 2019 5.0 Everything from reservations to billing is covered. Its simple and an education of the hotel busines Pros Its online, has a simple interface. Almost never any glitches and the software itself is like an education in the hotel business. Very good metrics. Cons Wish more people in India would use it. An integration into Tally, our most common accounting software would be awesome. Review Source Response from BookingCenter December 10, 2019 Thanks for the nice words, Farrokh, and your support over the 10+ years we've been partners. I am confident the G/L (general ledger) method we interface to will work with your accounting package; Tally. Your partners, the BookingCenter team. MZ Monserrat Z. Property manager Hospitality Used the software for: 2+ years ### "From San Angel Suites" October 3, 2022 5.0 Pros It's very easy to use and don't use to have problems to manage it. Cons Sometimes is complicated find customer service to fix troubles Review Source RD Ramesh D. Owner Hospitality Used the software for: 2+ years ### "Really great Property management software" October 24, 2022 5.0 Very good software Pros Simple and Easy to operate for a full service hotel without fuss. generates all the reports in a moment. Cons Nothing, everything seems perfect to me for my purpose. Reason for choosing MyPMS I did not even look for anything else. Review Source DD Dave D. Owner Hospitality Used the software for: 2+ years ### "Best business decision ever" December 12, 2019 5.0 We went from a hand written reservation book to BookingCenter’s cloud based system and our reservations increased immediately! Pros It was east to learn and the support staff is very responsive and very nice! I Cons We didn’t have any complaints about the software Reason for choosing MyPMS BookingCenter is cloud based. We could not have our own server because there is no knowledgeable technical support where we live. Review Source DM Dave M. Consultant Hospitality Used the software for: 2+ years ### "Excellent Tools and GreatTeam at BookingCenter" June 28, 2016 4.0 We have partnered with BookingCenter for 11 years now for our 110- room Las vegas hotel. They have far surpassed the clumsy systems we evaluated and made a user-friendly system that does our day-to-day job. Pros Simple user interface, connectivity to our merchant provider (Elavon), and seamless integration to all OTAs. Everything just flows. Cons I want a an iOS or Android app that can make guest experience part of my operations - guests can request services in real-time and my staff can respond. They tell me they are working on this. Review Source ML Margie L. GM Hospitality Used the software for: 2+ years ### "BookingCenter" December 12, 2019 5.0 Cuts down a lot of time for reports, (quarterly, tax exempt etc..) Easy reservations, guest look up..I just could not be happier Pros user friendly, easy to learn and use and patient trainers Cons It would be nice to have a one click print Reason for choosing MyPMS A great fit for our small company and ease of use Review Source JM Jim M. Owner Used the software for: ### "If this the the best available, I need to write my own system." October 10, 2014 1.0 We were looking for a reservation system that would allow multiple users to access the reservations, store the data natively on a MAC and process credit cards. 1. I purchased 3 licenses for use with OS X server. We ALWAYS have problems when a 2nd user attempts to log in and the system usually locks up. There is no way 3 people could work at the same time. 2. The system appeared to be processing the credit cards, but after paying for and installing an upgrade that was supposed to work with Mavericks, the payments no longer processed, even though everything appeared to be working normally. It was a nightmare trying to get payments from the guests after they left and several of them never paid. Other transactions processed more than once and some of the guests filed disputes with their credit card provider, in some cases causing us to to loose or payments entirely. We spend countless hours of this problem, alienated our guests and have no idea how much money we lost. We received a fix, but are processing with a virtual terminal, because we don't have any confidence in this system. 3. The Tech Support runs out after a brief time and they charge you after that. Most of the time, you have to leave a message and someone will get back to you within 48 hours. They Ain't Apple! 4. The system is cumbersome to use and has modal windows so you have to open several windows the back out closing the windows in the same order you opened them. 5. I have a software development background and can tell you there are several bugs in this system and it is poorly designed and written. Review Source mS moses S. CEO Animation Used the software for: I used a free trial ### "clubultimatecommission" October 26, 2023 4.0 Benefits: are feed back Pros Features are most important is the realist Humanpals lip sink is on queue. must follow the video instruction to use which are EASY TO use. Integration into my business is easy. Cons improvements only if you do not follow instructions. aspects follow instructions. Integration w/my business is simple. Reason for choosing MyPMS I followed the instruction to do so. Review Source JT Jason T. President Used the software for: ### "Booking Center web/desktop software" July 17, 2009 5.0 This multi faceted program allows me to fully manage my property seamlessly with Travel Agents, as well as with the Global Distribution network. This is at a very reasonable price. I would recommend this to anyone who is looking for a full muti use program. Pros easy to use software. Very intuitive. allows for online booking, credit card processing. room/rate management. Integrates with Exepdia, Travelocity, Priceline, and all other major Online booking websites. Cons I cannot think of 1 issue Review Source BT Bob T. Partner Used the software for: ### "Best Hospitality Software Period" March 29, 2010 5.0 A "must have" for any Hotel, Motel, B&B, etc. In my mind there is no comparative product for the money. Pros Global marketing network integration, easy to use for both the customer as well as business staff, tracks all customer transactions seamlessly, usable & relevant reporting, intuitive, solid and knowledgeable support staff, stable company, affordable for small business, scales well. Cons None; this is REALLY a great product. Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.