# SmartInbox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SmartInbox Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/240762/SmartInbox --- # SmartInbox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SmartInbox ## What is SmartInbox? If you’re an ecommerce owner, you’re probably noticing that you’re spending a ton of time on your shop’s customer service and you’re spending a lot of time flipping between screens getting data, then finding the spot to respond back to your customers. With SmartInbox skip all that chaos. In a single app, faster respond to conversations from social media and around the web and improve your customer relationships, increasing brand value and customer loyalty. Grab your free trial today! ## What is SmartInbox used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartInbox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://user.com&name=SmartInbox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartInbox 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $9 Usage Based, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## SmartInbox alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,400)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about SmartInbox Features and Usability ### What are the key features of SmartInbox? SmartInbox offers inbox management, email management, and chat/messaging for handling customer conversations across channels. Core features include alerts/notifications, autoresponders, CRM, customer database, customer history, and interaction tracking. It also supports feedback management, personalization, template management, multi-language communication, real-time consumer-facing chat, and third-party integrations. Integrations ### Which third-party tools and platforms does SmartInbox integrate with? SmartInbox integrates with Facebook Business Suite, Instagram, WhatsApp API, Shopify, Shopify Plus, WooCommerce, Futr, and Zapier. It connects messaging and commerce tools for social channels, online stores, and workflow automation, giving teams a set of 8 catalog integrations across customer communication and e-commerce platforms. Getting Started and Support ### What customer support options does SmartInbox offer? SmartInbox provides FAQ/Forum and a Knowledge Base for customer support. These resources give users a place to find answers and self-serve help through written guidance. No reviewer feedback about support experience is available to describe response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships SmartInbox 16 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Organize, prioritize, and manage incoming communications Track interaction history by documenting conversations for contacts Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage and support multiple languages Adjust communications based on previous interactions or personal preferences Engage in direct, instant messaging with consumers Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $9.00 Usage Based,Per Month ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Futr](https://www.capterra.com/p/240895/Live-Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.