--- title: "SmartInbox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartInbox Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more." source_url: "https://www.capterra.com/p/240762/SmartInbox/" page_type: "product" language: "en" --- # SmartInbox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SmartInbox ## What is SmartInbox? If you’re an ecommerce owner, you’re probably noticing that you’re spending a ton of time on your shop’s customer service and you’re spending a lot of time flipping between screens getting data, then finding the spot to respond back to your customers. With SmartInbox skip all that chaos. In a single app, faster respond to conversations from social media and around the web and improve your customer relationships, increasing brand value and customer loyalty. Grab your free trial today! ## What is SmartInbox used for? [Web Analytics](https://www.capterra.com/web-analytics-software/)[Push Notifications](https://www.capterra.com/push-notifications-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartInbox?[Manage this product listing](https://www.g2.com/products/positive-user/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartInbox 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $9 Usage Based, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (3,420) Value For Money 0.0 (0) Value For Money 4.4 (2,806) Customer Service 0.0 (0) Customer Service 4.5 (2,990) ## SmartInbox alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Front](https://www.capterra.com/p/132901/Front/) [4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132901/Front/) ## FAQs about SmartInbox Features and Usability ### What are the key features of SmartInbox? SmartInbox offers inbox management, email management, and alerts/notifications for handling customer messages. It also includes CRM, customer database, and customer history for contact records, plus chat/messaging, real-time consumer-facing chat, and multi-channel communication. Additional features include autoresponders, template management, personalization, interaction tracking, and third-party integrations. Integrations ### Which third-party tools and platforms does SmartInbox integrate with? SmartInbox integrates with Facebook Business Suite, Instagram, Shopify, Shopify Plus, WooCommerce, Futr, and Zapier. These integrations cover social messaging, ecommerce, and automation tools, giving SmartInbox connections to 7 third-party platforms. Getting Started and Support ### What customer support options does SmartInbox offer? SmartInbox provides FAQ/Forum support and a Knowledge Base for self-service help. These resources give users a place to find answers and troubleshoot common issues on their own. No reviewer feedback about support experience is available, so user sentiment on response times or helpfulness cannot be described. ## Features AI summary Based on 6,967 Marketing Automation reviews Capterra reviewers highlight these as the top features buyers look for in live chat software: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) SmartInbox supports **Chat/Messaging** and **Multi-Channel Communication**, so teams can manage conversations and respond across multiple customer touchpoints from one system. However, it does not offer **Real-Time Notifications**. Instead, it provides **Real-time Consumer-facing Chat** (**43%**), which still helps businesses respond quickly during active customer interactions, allowing teams to maintain timely communication and handle inquiries more efficiently. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Autoresponders Create and automatically send premade copy in response to customer messages Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customer Database A collection of customer information such as contact details, demographics, previous interactions, etc. Customer History Access previous interactions or concerns to maintain customer relationships SmartInbox 16 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Autoresponders: Create and automatically send premade copy in response to customer messages - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Personalization: Adjust communications based on previous interactions or personal preferences - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic $9.00 Usage Based,Per Month ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/)[ Futr](https://www.capterra.com/p/240895/Live-Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.