--- title: "Knowlarity Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knowlarity Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/240811/Knowlarity/" page_type: "product" language: "en" --- # Knowlarity Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on January 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Knowlarity ## What is Knowlarity? With Knowlarity’s Cloud Communication platform, agents are more productive and customers are more satisfied. Integrate with CRM & streamline your customer service/sales efforts with Knowlarity. Make/receive calls & access dashboard to view detailed reports and analyze operations. Empower your traditional customer engagement telephony with easy deployment on the cloud. Leverage voice solutions like IVR, Text-to-Speech, etc to drive customer satisfaction & better ROI. ## What is Knowlarity used for? [Telephony](https://www.capterra.com/telephony-software/)[IVR](https://www.capterra.com/ivr-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knowlarity?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://knowlarity.com/&name=Knowlarity) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knowlarity 4.0 (5) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (5) Ease Of Use 4.6 (1,767) Value For Money 3.4 (5) Value For Money 4.6 (1,517) Customer Service 3.5 (4) Customer Service 4.7 (1,536) ## Knowlarity alternatives [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (4,088)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.2 (999)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (506)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars ## FAQs about Knowlarity Features and Usability ### What are the key features of Knowlarity? Knowlarity offers call center management features such as IVR, call routing, call transfer, queue management, call monitoring, and call recording. It also includes predictive dialer and auto-dialer tools, CRM and lead management, live chat and chatbot functions, SMS messaging, analytics dashboards, real-time reporting, and API access. Integrations ### Which third-party tools and platforms does Knowlarity integrate with? Knowlarity integrates with Zoho CRM, Freshdesk, and LeadSquared. These CRM and support tools help connect call activity, customer records, ticket details, and communication logs in one workflow. Answer based on 4 reviews Talk to an expert ### More questions? Ask our experts Getting Started and Support ### What training and onboarding options does Knowlarity offer? Knowlarity provides documentation and videos for training. Documentation offers written reference material for reviewing setup steps and product details, while videos support visual, self-paced learning for teams getting started with the platform. Getting Started and Support ### What customer support options does Knowlarity offer? Knowlarity provides email/help desk support, a knowledge base, phone support, and chat. These channels give users multiple ways to get assistance and self-serve answers, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 487 Cloud Communication Platform reviews Not all Cloud Communication Platform products cover every feature buyers care about most. Here’s what Capterra reviewers highlight as essential when choosing a solution: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**52%**) Knowlarity supports **Call Routing**, which helps businesses direct incoming calls to the right teams or agents more efficiently. However, it does not include **Mobile Access** or **Alerts/Notifications**. Instead, it offers **API** (**53%**), a feature reviewers also rate highly. This gives teams more flexibility to connect communication workflows with other business systems, helping businesses manage calls more effectively and keep processes connected across tools. Call Routing 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria API 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Call Recording 4.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.3 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring 3.8 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Caller ID 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Knowlarity 40 features ### All Features - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Recording: Record live video calls to play later - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - SMS Marketing: Send promotional campaigns or transactional messages via text messages - SMS Messaging: Send messages via SMS - Speech Recognition: Train your system to interpret and transcribe voice messages - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Conferencing: Connect with meeting participants remotely over video --- Get Advice We can help you find the software with the features you need. Features 3.8 (5) 3.8 Based on 5 reviews ## Pricing Value for money 3.4 (5) ### Starting price Free trial not available Value for money 3.4 (5) 3.4 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (4) 3.5 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 5 reviews Filter by rating 5(3) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Ashutosh S. Vice President Health, Wellness and Fitness ### "Good Solution for Larger Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 March 5, 2023 I would recommend Knowlarity in case the telephony related requirements are well planned and they are not subjected to change in the foreseeable future. Knowlarity offers inbound and outbound solutions and businesses can opt for either one of them to suit the business need and thus uce this solution in the most cost effective manner. Pros Knowlarity is almost a ready-made Telephoy solution which can be very easily deployed in the existing business. The customizations and other setup related changes are very few and the implementation team helps in making the system like in just 4 to 5 days. There is a long list of APIs existing in Knowlarity which the other software can easily connect to.For team size of 5 or more callers, Knowlarity comes out to be more cost effective as compared to similar competitors such as Ozonetel. Cons Once Knowlarity is implemented, in case the business needs some telephony changes, high costs are involved for modification. For example, in the initial setup, suppose you are running an IVR with 5 options and now you want to add a 6th option, Knowlarity setup team would again do the recording and mapping of each IVR option and charge almost same amount as it charged while setting up the system initially. This demotivates businesses to modify the existing telephony implementation Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) [CloudAgent](https://www.capterra.com/p/149038/CloudAgent/) Reasons for choosing Knowlarity Knowlarity comes out to be cheaper as compared to Ozonetel when the number of callers is 5 or more. With 20 plus callers, we chose knowlarity obviously. Exotel doesnt have all APIs needed. Also its customer support doesn't match that of Knowlarity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MD Manu D. Founder Health, Wellness and Fitness ### "Excellent IVR services" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2022 Pros Excellent IVR services with many innovative features. Customer support is good. Cons Sometimes there is a delay in IVR transfer. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Rahul R. Manager Hospital & Health Care ### "An absolute failure. Do not buy" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 25, 2022 Pls do not buy. Pros All are basic features but very expensive. Cons Very expensive, lack of customer support, regular technical issues, they don't let u port to another connection, somehow they put additional bill and ask u to stay with them Reasons for choosing Knowlarity Sales promotions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sushant K. Co-Founder Education Management ### "Simplest way to automate your call centre team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 September 11, 2022 Pros Having an option for the supervisor to listen to active/ongoing calls gives a very different perspective to quickly improve the team's quality. This helps in understanding how new team members are handling customer queries. We also used it with Freshdesk integration, which allowed us to fetch the customer info with active tickets before picking up the call. Having more information for our agents reduced our call handling time significantly. Cons The customer support of Knowlarity did a fantastic job in providing us with all kinds of reports, but we wanted to see a lot more information on the dashboard itself. I'd say the reporting section can be improved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kiran S. Senior Manager Marketing Renewables & Environment ### "Must have tool to manage Inside Sales and Sales Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 26, 2022 Knowlarity empowers the calling team by taking it to the cloud, making it simple to set up and oversee. I would rate Knowlarity even higher if they could improve their support team efficiency. Pros Knowlarity is exceptionally simple to set up and begin with. You must add a specialist and sign in utilizing your cloud id. You get all your investigation, including call drops, logs, and calls made. CRM integration is straightforward and consistent. We have coordinated it with our Zoho CRM, and seeing all dashboards in a single place made the feedback process easy. Detailing and recorded calls assist us with dealing with the nature of our group and help them further develop in the areas they need. Cons Support is slow. Sometimes the client assistance group battles among themselves rather than resolve the main thing needing attention. More features could get added to the premium bundle. The software is quite pricy. Reasons for choosing Knowlarity The Knwolarity salesperson was proactive in helping us understand the features. It was easy to integrate and use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.