--- title: "webCRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about webCRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/240867/webCRM/" page_type: "product" language: "en" --- # webCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) webCRM ## What is webCRM? webCRM isn't simply a CRM system; it's a strategic partner that empowers your business to thrive. When you choose webCRM, you're not just getting a tool, you're gaining access to a comprehensive suite of features and support that will help you achieve exceptional results: Boost Sales: Streamline your sales process, track leads effortlessly, and close deals faster. Forecast Accurately: Gain valuable insights into your sales pipeline and make data-driven decisions. Target Marketing: Personalize campaigns, automate processes, and convert more leads. Delight Customers: Provide exceptional support, build loyalty, and foster long-lasting relationships. Why Choose webCRM? Seamless Integrations: Connect with your essential tools like Office 365, Google, and more. Award-Winning Solution: Globally recognized for its user-friendliness and exceptional results. Local Support: Get expert guidance and training from our dedicated team. Transform your customer relationships into business. ## What is webCRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Force Automation](https://www.capterra.com/sales-force-automation-software/) Top alternative Featured Overall rating Based on 19 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for webCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.efficy.com/&name=webCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### webCRM 4.5 (19) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price €25 Per User, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (17) Ease Of Use 4.4 (4,385) Value For Money 4.6 (13) Value For Money 4.3 (3,514) Customer Service 4.7 (17) Customer Service 4.4 (3,524) ## webCRM alternatives [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (910)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (657)](https://www.capterra.com/p/118921/Less-Annoying-CRM/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (506)](https://www.capterra.com/p/214215/HubSpot-SalesHub/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about webCRM Overview ### Which roles and teams benefit most from webCRM? webCRM is most used by executives, operations managers, marketing leaders, and CRM or technical specialists who need structured customer oversight. Leadership teams use it for pipeline visibility and decision-making, while marketing and operations teams streamline outreach, service coordination, and process tracking. Technical roles support setup, integration, and ongoing system optimization. Answer based on 18 reviews Overview ### What company size and specific industries is webCRM built for? webCRM is designed for small and medium-sized enterprises that are ready for a more advanced CRM system to support business growth. The vendor description does not name specific industries, so its target audience appears to be SME customers across general business sectors. Features and Usability ### What are the key features of webCRM? webCRM offers CRM tools such as contact management, contact and customer databases, and customizable fields, plus sales functions including lead management, opportunity management, sales pipeline management, forecasting, and sales reports. It also includes email marketing, campaign management, task scheduling, calendar/reminder system, document storage, and mobile access. Pricing ### How much does it cost and what fees or limitations are included? webCRM starts at €25 per user/month for the Starter plan, with SMB at €45 and Enterprise at €60, all excluding VAT. A free trial is available. Starter requires at least 2 users, SMB also starts from 2 users, and Enterprise starts from 5 users. Integrations ### Which third-party tools and platforms does webCRM integrate with? webCRM integrates with 2 third-party tools: Mailjet and Microsoft Outlook. These integrations cover email marketing and calendar or email workflows, giving webCRM a direct connection to two widely used business platforms. Getting Started and Support ### What training and onboarding options does webCRM offer? webCRM provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced walkthroughs and feature overviews. Getting Started and Support ### What customer support options does webCRM offer? webCRM offers email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users direct help, self-service articles, and phone access for more immediate questions. No reviewer feedback is available here, so support quality, response times, and common frustrations cannot be described. ## Features AI summary Based on 14,670 CRM reviews Capterra reviewers say these are the CRM features buyers focus on most: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) webCRM supports all three top-priority features: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each sales stage, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into sales activity, and close opportunities with more consistency. Document Storage 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Social Media Integration 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. API Application programming interface that allows for integration with other systems/databases Calendar/Reminder System Notifications/alerts for upcoming events or tasks Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Channel Management Manage various distribution channels, build relations with channel partners, and track their performance webCRM 30 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Document Storage: Store and organize documents in a centralized system - Email Marketing: Create and send email blasts/campaigns - Field Sales Management: Manage or track sales completed by field teams/employees - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Mobile Access: Access software remotely via mobile devices - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Referral Tracking: Log and store the source of contacts/leads - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Territory Management: Organize customer data and accounts by user or geography --- Get Advice We can help you find the software with the features you need. Features 4.6 (14) 4.6 Based on 14 reviews ## Pricing Value for money 4.6 (13) Free Trial [View pricing plan details](https://www.capterra.com/p/240867/webCRM/pricing/) Starter €25.00 Per User,Per Month It includes: - From 2 Users - Highly Configurable and Phone Support - Mail Marketing - Pipeliene Management - Reporting - Task and Agenda Management SMB €45.00 Per User,Per Month It includes: - From 2 Users - Highly Configurable - Integration to Exchange/Gmail - Mail Marketing - Open API and Phone Support - Pipeliene Management - Quotation Line Management Connected to ERP Systems - Reporting - Task and Agenda Management - Vainu Marketsdata Lookup Enterprise €60.00 Per User,Per Month It includes: - Advanced Customer Tracking - Advanced Project Management - Extranet and Phone Support - From 5 Users - Highly Configurable - Integration to Exchange/Gmail - Mail Marketing - Marketing Event Management - Open API - Pipeliene Management - Quotation Line Management Connected to ERP Systems - Reporting - Task and Agenda Management - Vainu Marketsdata Lookup Value for money 4.6 (13) 4.6 Based on 13 reviews ## Integrations [ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Mailjet](https://www.capterra.com/p/130105/Mailjet/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (17) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (17) 4.7 Based on 17 reviews ## User reviews Overall rating 4.5 Based on 19 reviews Filter by rating 5(12) 4(5) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent MT Margrit T. Head of Operations Hospitality ### "Administrative customer Software " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 3/10 February 28, 2022 To organize an online customer administrative process is helpfull for working together with a team . Pros Funktions for teamwork with several tasks at administrative customer invoice process are helpfull. Cons Reports are better showing up since some month. But complicated to use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 2, 2022 Hi Margrit and thank you for your review ! Concerning your comment, we're planning to organize quite soon webinars for our customers. Reports could be one topic, you're right. Thanks again and see you online ;-) The Efficy Team MR Miguel R. Sr Business Consultant Information Technology and Services ### "Excellent CRM, good functionalities" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2021 Pros Great ease of entering data, as well as exporting and importing them. Very easy account creation and follow-up of new registrations. Cons Very friendly and understandable services, great benefits at an affordable price. Although the price could be even better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 31, 2022 Gracias Miguel for your review :-) Always nice to read such positive reviews. User-friendliness is one of our key points. When you know success for a CRM project relies mostly on user adoption... See you soon Miguel and thanks again!! AN Anonymous User CRM Project Manager Hospital & Health Care ### "WebCRM - work from home" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2020 I use it daily and can register every video consultation during this pandemic as well as all packages sold during this time. Making working from home a blessing during this time. Pros No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product. Cons Only that the amount of users are limited depending on which package you buy. It is a pity that not more users are able to make use of this great software at our company. To add video calls would be a great option! Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Reasons for choosing webCRM It was designed according our comapny needs and specifications. Features can b added or removed according to what is important for us. Easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jesper Nytoft B. Client Director and Executive Dean Education Management ### "" 3.0 Overall Rating 3.0 3.0 Ease of Use 0.0 0.0 Features 0.0 0.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 10, 2018 Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LK Lynne K. Director Consumer Services ### "Great CRM syste" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 20, 2018 Excellent experience. The customer services was second to none, everyone at WebCRM are always happy to help with any issues, nothing is too much trouble. Pros This software is easy to use, easy to set up and has excellent editable reporting facilities. I have used several CRM systems but this is by far the easiest to use. I started using WebCRM with little or no knowledge of how to adapt the system but with the help of a trainer, I was able to adapt the sytem to my requirements, where necessary ultimately creating a system that was personalised to our needs. Cons It doesn't make the tea! Nothing apart from that. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor October 5, 2018 Thank you for sharing your experience Lynne. Really pleased you have integrated webCRM into your business so successfully and smoothly. KD Karina D. Marketing Executive Biotechnology ### "A very good system" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 31, 2018 Pros It has extensive functionality and capability, and can be heavily customised. I like the ability to use landing pages in order for contacts to update their preferences. Cons It takes a bit of getting used to and requires training rather then being able to jump straight in. I don't like that it doesn't have intelligent search, when searching for records you have to be exact, which can be difficult when you're not sure how to spell a person's name, for example. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor September 25, 2018 Thank you for your review Katrina and glad you like our system. One of our support team will contact you to show you how you can make the search function more flexible. Gabriel C. Web Developer ### "Great software and support" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 20, 2018 Pros Not just have we discovered the best item to satisfy our requirements however Support had actually made the shift pain-free and simple - they're constantly readily available and most importantly they do exactly what they state they will. After weeks of having a hard time to discover a CRM system that was both easy to utilize and which had the performance we required, I was so grateful to be described webCRM. Cons Some of the integrations could be made better, not to say that support is not always available and repsonding to our needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 24, 2018 Thank you for your kind review. We do pride on our local and available support. Lets talk :) webCRM has just released a raft of new integrations with accounting and telephony systems, which will be announced shortly. JA Jamie A. Operatons Manager Construction ### "James Bouge & The CRM Team - spent the time to understand our business, A pleasure to work with," 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2018 saved man hours, we know just where our business is at any minute, Pros A great System - the team ensured it easily taylored to fit our business, importantly the ongoing support has been second to none, As our business is quiet dynamic (no doubt as per most) an off the shelf CRM< just didint cut it, webCRM has saved numerous man hours, and the reports are great for us to monitor easily, Cons hmmm - nothing it couldnt do ! Drag and drop for documents - which i was told will be avilable later this year, Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. James Dean W. Head of Marketing & Growth Telecommunications ### "WebCRM has revolutionised the way we work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 30, 2018 Pros \- Amazing customer service. They're always happy to help - The ability to bespoke the platform to our business Ease of use - The seamless transfer between Activities (Lead Generation Team) and Opportunities (Sales) - Email marketing capabilities - Excellent reporting facilities - Easy for managers to see workload of employees Cons \- None! It's totally changed the way we work. We have transformed from a sub company to a projected organisation this year while using WebCRM. It is perfect for our business. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 4, 2018 Thank you James. Very kind and so glad webCRM has been a tool to help you grow so rapidly. Long may it continue. TB Tim B. Manager of Operations ### "This CRM has changed the way we keep track of our clients/projects" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 April 9, 2018 Pros This product has allowed us to easily centralize our workflows, clients, projects, and other items which saves us countless hours and keeping us headache free. The program is very good at allowing our team to keep track of different tasks no matter when or where they are which is vital when you have people in different times zones or across the world. Cons The program can be a little tough to get the hang of and the user interface seems a touch out of date compared to some of the other CRMs we use but it't not horrible. Like any product, there is a breaking in period that it takes in order to get used to the program and how to use it effectively. Once you get over that hump you will be happy with this program. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 18, 2018 Thank you for your kind and honest review. I think it is fair to say that webCRM is more focused on organising and processing than very pretty interfaces, however we are always striving to improve the system to make the customer experience as easy as possible. CRM should help not get in the way! [View all Reviews](https://www.capterra.com/p/240867/webCRM/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.