# webCRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is webCRM the right CRM solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/240867/webCRM/reviews

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webCRM

4.5 (19)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of webCRM

Ease of use

4.3

Customer Service

4.7

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

James Dean W.  
Head of Marketing & Growth  
Telecommunications  
Used the software for: 2+ years

### "WebCRM has revolutionised the way we work"

April 30, 2018

5.0

Pros

\- Amazing customer service. They're always happy to help - The ability to bespoke the platform to our business Ease of use - The seamless transfer between Activities (Lead Generation Team) and Opportunities (Sales) - Email marketing capabilities - Excellent reporting facilities - Easy for managers to see workload of employees

Cons

\- None! It's totally changed the way we work. We have transformed from a sub company to a projected organisation this year while using WebCRM. It is perfect for our business.

Review Source

Response from Efficy

May 4, 2018

Thank you James. Very kind and so glad webCRM has been a tool to help you grow so rapidly. Long may it continue.

VR

Verified Reviewer  
CRM Project Manager  
Hospital & Health Care  
Used the software for: 1-2 years

### "WebCRM - work from home"

May 7, 2020

5.0

I use it daily and can register every video consultation during this pandemic as well as all packages sold during this time. Making working from home a blessing during this time.

Pros

No matter where I am in the world, as long as I have internet connectivity I am able to work. Working from home is easy with this product.

Cons

Only that the amount of users are limited depending on which package you buy. It is a pity that not more users are able to make use of this great software at our company. To add video calls would be a great option!

Reason for choosing webCRM

It was designed according our comapny needs and specifications. Features can b added or removed according to what is important for us. Easy to use

Review Source

MT

Margrit T.  
Head of Operations  
Hospitality  
Used the software for: 2+ years

### "Administrative customer Software "

February 28, 2022

3.0

To organize an online customer administrative process is helpfull for working together with a team .

Pros

Funktions for teamwork with several tasks at administrative customer invoice process are helpfull.

Cons

Reports are better showing up since some month. But complicated to use.

Review Source

Response from Efficy

March 2, 2022

Hi Margrit and thank you for your review ! Concerning your comment, we're planning to organize quite soon webinars for our customers. Reports could be one topic, you're right. Thanks again and see you online ;-) The Efficy Team

Gabriel C.  
Web Developer  
  
Used the software for: 6-12 months

### "Great software and support"

July 20, 2018

5.0

Pros

Not just have we discovered the best item to satisfy our requirements however Support had actually made the shift pain-free and simple - they're constantly readily available and most importantly they do exactly what they state they will. After weeks of having a hard time to discover a CRM system that was both easy to utilize and which had the performance we required, I was so grateful to be described webCRM.

Cons

Some of the integrations could be made better, not to say that support is not always available and repsonding to our needs

Review Source

Response from Efficy

July 24, 2018

Thank you for your kind review. We do pride on our local and available support. Lets talk :) webCRM has just released a raft of new integrations with accounting and telephony systems, which will be announced shortly.

Inés P.  
Service Manager  
Telecommunications  
Used the software for: 1-2 years

### "I'm very happy to have worked with webCRM"

April 8, 2018

5.0

Pros

I'm very happy to have worked with webCRM and I'm sure I'll be back for a second time, I'm really happy and satisfied with the results obtained by one of the best companies that can be found in the area of customer relationship management .

Cons

I really do not have any complaints to give, on the contrary, I only have good comments, I recommend them highly, very good service.

Review Source

Response from Efficy

April 18, 2018

Thank you Inés. webCRM loves working with people really committed to their CRM systems. You bring out the best in us.

LK

Lynne K.  
Director  
Consumer Services  
Used the software for: 2+ years

### "Great CRM syste"

September 20, 2018

5.0

Excellent experience. The customer services was second to none, everyone at WebCRM are always happy to help with any issues, nothing is too much trouble.

Pros

This software is easy to use, easy to set up and has excellent editable reporting facilities. I have used several CRM systems but this is by far the easiest to use. I started using WebCRM with little or no knowledge of how to adapt the system but with the help of a trainer, I was able to adapt the sytem to my requirements, where necessary ultimately creating a system that was personalised to our needs.

Cons

It doesn't make the tea! Nothing apart from that.

Review Source

Response from Efficy

October 5, 2018

Thank you for sharing your experience Lynne. Really pleased you have integrated webCRM into your business so successfully and smoothly.

Ingrith M.  
college professor  
  
Used the software for:

### " I had the opportunity to test it 14 days and it is a very simple tool that collects customer data."

March 30, 2018

5.0

Pros

It has a free version to publicize the software for 14 days. That is very advantageous. It also has a demo of the application. It has enough documentation and publicity.

Cons

The test of the application seems to me that it should be at least 30 days so that the behavior of customers and sales can be appreciated at the end of a month.

Review Source

Response from Efficy

April 18, 2018

Hi Ingrith. Thank you for you positive comments.The reason we provide a 14 day trial is so that the evaluation is focused. This enables webCRM to really help customers identify if webCRM is a good solution for their business. We do extend the trial if it if needed.

Brenda C.  
System Engineer  
Food & Beverages  
Used the software for: 6-12 months

### "Excellent service"

April 7, 2018

5.0

Pros

Excellent service, it's the 2nd time I work with this company and it continues to surprise me. webCRM demonstrated to have a great quality in its work and an excellent service, one of the best in the management of relations with the clients.

Cons

I really do not have any complaints about this company, I love working with them and I will definitely keep coming back, Highly recommended

Review Source

TB

Tim B.  
Manager of Operations  
  
Used the software for: 1-2 years

### "This CRM has changed the way we keep track of our clients/projects"

April 9, 2018

4.0

Pros

This product has allowed us to easily centralize our workflows, clients, projects, and other items which saves us countless hours and keeping us headache free. The program is very good at allowing our team to keep track of different tasks no matter when or where they are which is vital when you have people in different times zones or across the world.

Cons

The program can be a little tough to get the hang of and the user interface seems a touch out of date compared to some of the other CRMs we use but it't not horrible. Like any product, there is a breaking in period that it takes in order to get used to the program and how to use it effectively. Once you get over that hump you will be happy with this program.

Review Source

Response from Efficy

April 18, 2018

Thank you for your kind and honest review. I think it is fair to say that webCRM is more focused on organising and processing than very pretty interfaces, however we are always striving to improve the system to make the customer experience as easy as possible. CRM should help not get in the way!

JA

Jamie A.  
Operatons Manager  
Construction  
Used the software for: 2+ years

### "James Bouge & The CRM Team - spent the time to understand our business, A pleasure to work with,"

May 8, 2018

5.0

saved man hours, we know just where our business is at any minute,

Pros

A great System - the team ensured it easily taylored to fit our business, importantly the ongoing support has been second to none, As our business is quiet dynamic (no doubt as per most) an off the shelf CRM< just didint cut it, webCRM has saved numerous man hours, and the reports are great for us to monitor easily,

Cons

hmmm - nothing it couldnt do ! Drag and drop for documents - which i was told will be avilable later this year,

Review Source

Thalia P.  
Editor  
Newspapers  
Used the software for: 1-2 years

### "Great software"

April 6, 2018

5.0

Pros

Great software, great work and great service, is the best way to describe webCRM. As a client I am very satisfied and anxious to continue working with them, I have no doubt that they are one of the best companies in terms of customer relationship management.

Cons

I really do not have any complaints about this company, on the contrary, I have plenty of good reviews and good comments. Excellent work friends.

Review Source

KD

Karina D.  
Marketing Executive  
Biotechnology  
Used the software for: 2+ years

### "A very good system"

August 31, 2018

4.0

Pros

It has extensive functionality and capability, and can be heavily customised. I like the ability to use landing pages in order for contacts to update their preferences.

Cons

It takes a bit of getting used to and requires training rather then being able to jump straight in. I don't like that it doesn't have intelligent search, when searching for records you have to be exact, which can be difficult when you're not sure how to spell a person's name, for example.

Review Source

Response from Efficy

September 25, 2018

Thank you for your review Katrina and glad you like our system. One of our support team will contact you to show you how you can make the search function more flexible.

GP

George P.  
  
  
Used the software for:

### "webCRM Offers Flexibility For Online Account Management and Sales"

April 6, 2011

5.0

I purchased webCRM before 2 months and since then I am constantly using it. What I like most is the simplicity that this online CRM solution offers - the interface is really clean, you have all the buttons you need (no extra ones) and this makes the whole system to run faster. Another thing that made me extend my subscription is the Outlook integration and the ability to exchage contacts between this application and the CRM solution. Finally, let me say something about why I decided to use that particular CRM system - the cost. Without doubt, every business owner is looking for cost effective solutions and webCRM meets those requirements really well. The price of that solution is 15 Pounds per month, which I think is affordable even for small business owners.

Pros

Really easy for use, definitely there is no special knowledge required Reliable and fast, which is definitely a huge advantage for a CRM solution Lower cost - this CRM solution comes for really low price and don't requires any implementation expens

Cons

Kind of limited feature set - compared to the other CRM systems on the market, webCRM do not have a lot more to offer. Still I think the feature set will be expanded in the future.

Review Source

LG

Lyuben G.  
CEO  
  
Used the software for:

### "Why I Chose WebCRM Over Their Competitors"

February 25, 2011

5.0

In my opinion, webCRM is a system suitable for business owners of any kind - from small - corporate ones. It has a lot of features, which can easily be used and do not requires any special knowledge for implementation - simply purchase and start using. What I like most is the fact that the company is doing their best to make the product better and pretty soon, I think webCRM will be one of the best solutions on the market.

Pros

Really easy for use No system requirements since it is web-based Do not requires any special knowledge for use It can easily be implemented on my website, which is important since I am running an online store. Great when used for marketing and lead generation Reporting made easier Excellent customer support

Cons

Like any new system, there are some bugs, but they are working on fixing them. Some features are missing compared to competitor solutions

Review Source

MS

Marko S.  
Manager  
  
Used the software for: Less than 6 months

### "Once you start using it, you question yourself how did you do it before?"

January 11, 2018

5.0

Pros

Easy to use and whats most important it is a very clear and simplified interface. Once you start using it, you start questioning yourself how did you manage to work so far without it.

Review Source

Response from Efficy

April 18, 2018

A lovely and kind review. Thank you Marko.

AV

Atanas V.  
CEO  
  
Used the software for:

### "Great product"

March 3, 2011

4.0

Although there are some cons to webCRM, I think they are not very significant and can be ignored because the pros outweigh them. Overall it is a wonderful product that will increase the quality of your customer service.

Pros

In my opinion, webCRM is one of the best things that happened to my company. It changed the way I handle customers completely and my customer support quality is now significantly higher.

Cons

Although implementation is not very easy to do, you don't have to be a genius to figure it out. Also using the product might be a little bit difficult at the beginning until you get used to it.

Review Source

SG

Stuart G.  
Senior Associate  
  
Used the software for:

### "WebCRM"

February 22, 2011

4.0

I would have no hesitation whatsoever in recommending WebCRM to any perspecitve user.

Pros

The management information that is available is amongst the best I have seen available. It is cost efficeint Customer support is first class.

Cons

Like any new system, it can take some considerable time to get used to.

Review Source

MR

Miguel R.  
Sr Business Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Excellent CRM, good functionalities"

July 29, 2021

4.0

Pros

Great ease of entering data, as well as exporting and importing them. Very easy account creation and follow-up of new registrations.

Cons

Very friendly and understandable services, great benefits at an affordable price. Although the price could be even better.

Review Source

Response from Efficy

January 31, 2022

Gracias Miguel for your review :-) Always nice to read such positive reviews. User-friendliness is one of our key points. When you know success for a CRM project relies mostly on user adoption... See you soon Miguel and thanks again!!

JNB

Jesper Nytoft B.  
Client Director and Executive Dean  
Education Management  
Used the software for:

### "null"

December 10, 2018

3.0

Review Source

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