--- title: "Futr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Futr Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/240895/Live-Chat/" page_type: "product" language: "en" --- # Futr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Futr ## What is Futr? Futr is a UK-based tech startup that provides a cutting-edge chatbot and live chat platform with frontline customer service functions. We work closely with organisations from a wide range of sectors, helping them meet their customers’ higher expectations for immediate responses and omnichannel customer support. Our platform also provides insight-rich data that organisations can leverage to improve their core service delivery methods and customer experience. ## What is Futr used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Support](https://www.capterra.com/customer-support-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £290 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Futr?[Manage this product listing](https://www.g2.com/products/futr/claim_requests/new?auto=true) ## Futr Overview Updated September 2026 AI summary Futr provides live chat and chatbot capabilities for organizations seeking real-time, consumer-facing communication with customers. Designed for public-facing teams in sectors such as charity, housing, retail, police, and local government, it supports automated and live interactions, including multi-language conversations. Futr is cloud-based and accessible on Linux, Mac, and Windows platforms, with multiple onboarding and support options. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Futr 4.5 (2) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price £290 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,769) Value For Money 3.0 (2) Value For Money 4.6 (1,519) Customer Service 5.0 (2) Customer Service 4.7 (1,538) ## Futr alternatives [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) ## FAQs about Futr Overview ### What company size and specific industries is Futr built for? Futr is designed for organizations in the charity, housing, retail, police, and local government sectors. It is suited to public-facing teams and service providers that need a system built around these industries, rather than a general-purpose tool for all business sizes. Features and Usability ### What are the key features of Futr? Futr offers chatbot, customer support, live chat, and real-time consumer-facing chat for direct messaging with customers. It also includes multi-language support for conversations in different languages, covering both automated chat handling and live customer interaction. Getting Started and Support ### What training and onboarding options does Futr offer? Futr provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Futr offer? Futr provides email/help desk support, FAQ/forum resources, phone support, 24/7 live rep assistance, and chat. No reviewer feedback about support experience is available, so response times, helpfulness, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 6,967 Live Chat reviews Capterra reviewers point to these as the Live Chat features buyers care about most: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Futr focuses on other capabilities that reviewers also consider important, including **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses respond to customer questions as they happen, maintain direct conversations with site visitors, and provide teams with a faster way to handle incoming inquiries. Real-time Consumer-facing Chat 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers AI Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns Chatbot AI-based platform which conducts a conversation via auditory or textual methods Customer Support Provide online support for your customers through live chat or help desk functionality Integrations Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) Live Chat Ability to chat online in real time Futr 8 features ### All Features - AI: Uses AI algorithms and models to predict future cash flow trends and outcomes, based on historical data and patterns - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Customer Support: Provide online support for your customers through live chat or help desk functionality - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Live Chat: Ability to chat online in real time - Multi-Language: Manage and support multiple languages - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Website: Conversations enacted through embedding or pop-ups on websites. --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 3.0 (2) Free Trial Basic £290.00 Flat Rate,Per Month Value for money 3.0 (2) 3.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Mohamed E. Customer Success Specialist Food & Beverages ### "Maintain the process with this one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 8, 2023 Overall good and practical. Pros It allows me to contact easier in a simple way with customers. Cons Too much expensive and doesn't have the feature of canned responses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mohamed E. Customer Success Specialist Food & Beverages ### "I can't stop using Live Chat" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 28, 2023 Practical and simple for any usage. I love it. Pros It's not expensive and fits all customer service businesses. Cons It needs to support canned responses to make it easier for us to respond quickly to customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.