Who Uses This Software?

All-Inclusive Resorts, Hotels & Boutique Hotels, Condo, villas & Vacation Rentals, Timeshare Resorts, Multiple Properties, Extended Stays, Marina Resorts.


Average Ratings

4 Reviews
  • 2.5 / 5
    Overall
  • 2.5 / 5
    Ease of Use
  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    $200.00/month
  • Pricing Details
    Starting at $5 per room per month. Minimums apply
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • IQware
  • www.iqwareinc.com
  • Founded 1984
  • United States

About IQWARE PMS

The IQware Global Property Management System is an outstanding suite of fully featured hospitality applications developed to completely satisfy the unique requirements of small to large hotels, condo-hotels, resorts and multi-property operations. Our solutions include advanced modules to assist properties in increasing occupancy and revenue. These incllude a 4-Tier Yield Management Solution to Integration to all Major GDS provider to our IQLink Channel Management Tool and much more.


IQWARE PMS Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Contact Management
  • Fee / Commission Management
  • Guest Reviews / Ratings
  • Housekeeping Management
  • Lead Management
  • Owner Statements
  • Payment Processing
  • Property Database
  • Reservations Management
  • Vendor Management
  • Work Order Management

IQWARE PMS Reviews Recently Reviewed!


Poor support and response time. Releases untested updates. Does not have 24 Tech support.

Apr 05, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports.

Cons: Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues.

DO NOT BUT THIS SYSTEM. IQWARE IS BY FAR THE WORST SYSTME I HAVE EVER USED

Aug 20, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out.

Once you learned how to use it. Iqware was great!

Sep 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: It was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments.

Cons: Refunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot.

Overall: Very few.

IQware wins hands down!!!

Jun 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The best I've ever seen and used. ease of use and all in one. Only the demo but wow wow wow I'll be upgrading soon.