# IQware Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IQware the right Vacation Rental solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/2409/IQware/reviews --- IQware 3.5 (16) [View alternatives](https://www.capterra.com/p/2409/IQware/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IQware Ease of use 3.5 Customer Service 2.8 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DMP Dr. Michael P. Cheif Financial Officer Used the software for: 2+ years ### "Poor support and response time. Releases untested updates. Does not have 24 Tech support. " April 5, 2018 1.0 Pros The software is inexpensive. There really is not much to like about the product. Should be used in a small hotel environment that does not need many reports. Cons Ease of use. Lack of urgency by tech support. Company does not respond to phone calls regarding software issues. Review Source LH Lauren H. Construction Coordinator Construction Used the software for: 2+ years ### "IQware is Great for Front Desk Management" January 20, 2023 5.0 I have had no problems with this software. The staff working the front desk seem to be able to use it with ease, and it organizes our day so we are fully aware of who is coming and going at the property. Pros I liked the reports, night audit, and the way it displayed arrivals and departures. The software is fairly easy to use once you get the hang of it. Cons The hardest thing to get right is when we have to adjust the rates for some reason. If we have to issue a refund or discount, it can get tricky. There is always a way to get it to work though, you just have to manually calculate it and enter it in. Review Source WJ Will J. Director of Sales, Marketing, and Revenue Hospitality Used the software for: 2+ years ### "Strongly recommend you do not use this product" August 14, 2019 1.0 We don't have any accurate revenue reports in the PMS, and if not for our own external record keeping, we would have no idea how we are performing. We currently have 21 open support tickets, dating back to February. As a team we have to develop our own work-arounds to technical issues, because there is very little chance that support will have a solution. At best, they will send it to R&D and you will never hear from them again. Pros I don't like anything about it. But the consensus in the industry is that no one really loves their PMS, and while we explore alternatives and seek feedback from other hotels, we have decided it's "better the devil you know" than to move to another PMS that is equally poor. Cons Customer support will ignore you completely. Review Source JS Jacob S. President Hospitality Used the software for: 2+ years ### "Great Product and Value" July 19, 2019 5.0 I have been a customer a long time and I think IQWare provides a great overall value and product. Pros IQWare is a well designed product for everyday use in both Property Management business models and Hotels. We use this product anywhere from making a reservation to sending out Revenue Statements to individual property owners. Cons From time to time it take a considerable amount of time to fix issues with Support. Review Source MD Mike D. General Manager Hospitality Used the software for: 2+ years ### "IQWare runs our entire operation" August 13, 2019 5.0 We use IQWare to run our entire resort operation. Reservations, inventory, homeowner management, work orders and everything in between. Pros Easy to input reservations and get correct pricing. Back end of software is good for homeowner invoicing and commission paying. Cons Most of the pieces and parts that I feel like we are missing are available in additional modules or add ons that we have not purchased. Review Source RD Rob D. Resort Manager Hospitality Used the software for: 2+ years ### "DO NOT WASTE YOUR TIME ON THIS PRODUCT! " September 25, 2019 3.0 Pros Ease of use, cost, and familiarity with the product. Cons let me start by saying I have used this software for over 10 years and its just gone straight down hill. Support is as dreadful as stated. Stats are off like other reviews have stated, they cant figure out how to fix them. When they tell you its been escalated to R&D you can pretty much guarantee that you will never hear from anyone again. We have been sending emails and contacting every member of their team right on down the line and no body responds. They are extremely unprofessional. Do yourself a favor and move on. Review Source KM Kim M. Senior Sales Hospitality Used the software for: 2+ years ### "Very Versatile" December 12, 2019 5.0 Positive experience overall. The ease and versatility out weigh the cons for sure! Pros I can manage and also inquire into many different aspects of business from one place. Plus as a wonderful customer service tool I can look up data for up to 10 years ago. Cons If there are too many users on or if there is unusually high volume at one time the software will run extremely slow or even crash. Review Source DC David C. Operations Manager Hospitality Used the software for: 2+ years ### "Multi property user" July 18, 2019 4.0 Pros Complex enough to handle our needs of multi property portfolio Cons Support resolution takes longer than expected. Review Source GV Gene V. CEO Hospitality Used the software for: 2+ years ### "Great Hospitality Software" August 12, 2019 5.0 Great service!! Pros Easy to use, easy to train, great support. Cons great product there are really no cons to the software or support Review Source Erin D. Trainer Computer Software Used the software for: 2+ years ### "Simplistic PMS system" October 19, 2018 3.0 Pros It was very simplistic and didn't have a ton of features. Cons It didn't have a professional look to it. It seemed kind of cheap. Review Source AM ANDRÉ M. manager Hospitality Used the software for: 2+ years ### "fortement déconseillé" February 5, 2020 1.0 Un système sans support Pros Je vous suggère de ne pas utiliser le programme, choisissez un autre le service à la clientèle est vraiment pas bon, ca fait plus de deux mois que je demande de l'aide et problème toujours pas régler, l'été passé on a passer notre été a fonctionner à l'aveugle, la société place le client très loin de sa chaîne d'importance Cons le service à la clientèle attention de lire toutes les petits caractères ils sont pas honnete. Reason for choosing IQware il serait grandement temps d'envisager un autre logiciel avec un bon service à la clientèle, ca fait environ 1 mois que je ne peux pas louer et pas presser iqware Review Source CH Chris H. Food & Beverage Director Food & Beverages Used the software for: Less than 6 months ### "DO NOT BUT THIS SYSTEM. IQWARE IS BY FAR THE WORST SYSTME I HAVE EVER USED " August 20, 2017 1.0 Cons The system breaks down on a daily basis. It actually locks you out so that you may not open your own registers or print receipts for your customers it also locks you out of credit card slips. Calling the help line is very slow and usually has to be go up to higher support which takes more time. Support unavailable on Sunday mornings and will not answer before 8 am. The system is slow and tedious for the input of orders. Checking out guests is also a 3 part process. Have had the same problem with this system for over a month now, the IT department tag line is "we are working on the problem". Problems with the sales end of the product with locking sales out. Front desk shuts down for hours and all F&B outlets shut down three to four times a day. IT actually stated that we are too busy for their system and that do to the work load the system will slow down and kick you out. Review Source SP Sarah P. Owner Cosmetics Used the software for: I used a free trial ### "IQware Review" June 3, 2024 5.0 I would give IQware a two thumbs up in my book. Pros It is easy to use and had a lot of options. Cons The software tends to be a little laggy. Review Source LJ Leanna J. Hospitality Hospitality Used the software for: 6-12 months ### "Once you learned how to use it. Iqware was great!" September 7, 2017 3.0 Very few. Pros It was a lot more updated than our last system. Certain functions were a lot easier to use like posting checks for payments. Cons Refunding guests and finding authorizations was one of the hardest problems I had with IQ. It also ran slow a lot. Review Source CP Carlos P. Sales & Customer Service Manager Maritime Used the software for: Less than 6 months ### "Very user friendly" July 12, 2019 4.0 Pros The ease of use and reports layout made a positive change to the end of the month financial reviews. Cons Still having issues sending confirmations tu customers. Reason for choosing IQware IQWare fit much better with our hotel size Review Source FW Frank W. Owner Used the software for: ### "IQware wins hands down!!!" June 4, 2014 5.0 The best I've ever seen and used. ease of use and all in one. Only the demo but wow wow wow I'll be upgrading soon. Review Source Similar Products Featured ## Related categories [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Email Marketing](https://www.capterra.com/email-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.