--- title: "Interakt Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Interakt Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/241014/Interakt/" page_type: "product" language: "en" publication_date: "2026-10-29" --- # Interakt Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Interakt ## What is Interakt? Interakt acts as an all-in-one WhatsApp CRM, campaign management, marketing automation tool, and a sales channel enabling fast-growing E-commerce and D2C brands to manage customer conversations and drive sales at scale using WhatsApp. With Interakt businesses can communicate with their customers using one dedicated WhatsApp Number to convert product inquiries into paying customers, help customers discover and buy products on WhatsApp, recover abandoned carts. ## What is Interakt used for? [Marketing Automation](https://www.capterra.com/marketing-automation-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Interakt?[Manage this product listing](https://www.g2.com/products/haptik-interakt/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Interakt 4.2 (13) VS. [4.7 (709)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (13) Ease Of Use 4.7 (148) Value For Money 3.9 (13) Value For Money 4.5 (117) Customer Service 4.1 (13) Customer Service 4.6 (136) ## Interakt alternatives [4.6 (6,134)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (6,262)](https://www.capterra.com/p/171840/HubSpot-Marketing/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [4.7 (2,749)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241014/Interakt/alternatives/) ## FAQs about Interakt Overview ### Which roles and teams benefit most from Interakt? Interakt is most used by marketing and ecommerce teams, customer success staff, operations managers, and business leaders. Marketing specialists manage customer campaigns and promotional messaging, while ecommerce teams handle order-related communication. Customer success and operations teams organize support conversations, and founders, directors, and CEOs monitor customer engagement and business communication processes. Answer based on 13 reviews Overview ### What company size and industries is Interakt built for? Interakt is built primarily for small businesses, which account for 92% of reviewers, with Consumer Goods and Information Technology and Services each representing 15%. It also serves midsize businesses (8%) and Apparel & Fashion companies (8%), with Marketing Automation as the most common use case for 53% of reviewers. Answer based on 13 reviews Features and Usability ### What are the key features of Interakt? Interakt offers chatbot functionality, CRM, and contact management for handling customer records and lead management. It also includes marketing automation features such as drip campaigns, event triggered actions, and workflow management, plus campaign analytics, conversion tracking, website visitor tracking, and third-party integrations for multi-channel communication. Integrations ### Which third-party tools and platforms does Interakt integrate with? Interakt integrates with 3 third-party platforms: Google Sheets, Shopify, and WooCommerce. These catalog integrations cover spreadsheet management and e-commerce operations, giving Interakt connections to tools used for data tracking and online store activity. Getting Started and Support ### What training and onboarding options does Interakt offer? Interakt provides webinars, documentation, and videos to help teams get started. Webinars offer live guided sessions, documentation gives written reference for setup and features, and videos support self-paced viewing and step-by-step learning at any time. Getting Started and Support ### What customer support options does Interakt offer? Interakt provides email/help desk, FAQ/forum, knowledge base, and chat support. With no reviewer feedback available on support experiences, the available catalog only confirms these channels and does not indicate how quickly issues are answered or how helpful support is in practice. ## Features AI summary Based on 6,612 Help Desk reviews Capterra reviewers highlight these as the top priorities when choosing marketing automation software: - **Email Marketing** (**59%** of reviewers rated this feature as critical) - **Event Triggered Actions** (**48%**) - **Lead Capture** (**51%**) Interakt includes **Event Triggered Actions** and **Lead Capture**, giving teams a way to respond automatically to customer behavior and collect new prospects more efficiently. However, it does not offer **Email Marketing**. Instead, it provides **CRM** (**54%**), which helps businesses organize customer data, track interactions, and manage follow-ups in one place, allowing teams to maintain stronger relationships and move leads through the sales process more effectively. Campaign Management 4.3 (7) 0.00% of 7 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Marketing Automation 4.6 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Automate workflows and trigger campaigns based on customer actions Multi-Channel Marketing 4.0 (4) 0.00% of 4 reviewers that rated this feature as important or highly important Coordinate marketing efforts across channels (email, landing pages, social media, etc.) Dynamic Content 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Lead Management 4.0 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Store information about leads or contacts and track, manage and nurture them throughout the sales process Multi-Channel Communication 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Interakt 30 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Contact Management: Manage, organize, and store contact information - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable CTAs: Create unique call-to-actions to drive clicks (buttons, banners, graphics, etc.) - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Real-Time Data: Receive data and information in real time - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Analytics: Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.1 (13) 4.1 Based on 13 reviews ## Pricing Value for money 3.9 (13) Free Trial Basic $15.00 Flat Rate,Per Month Value for money 3.9 (13) 3.9 Based on 13 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.1 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.1 (13) 4.1 Based on 13 reviews ## User reviews Overall rating 4.2 Based on 13 reviews Filter by rating Counts reflect reviews available in this feed. 5(8) 4(3) 3(0) 2(0) 1(2) Mentioned topic Recent reviews first, then most helpful OM Ops. Manager Ops. Manager Used the software for: Less than 1 year ### "Wish I could give 1 star" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 17, 2026 Pros None. Cons Wish I could give 1 star. Very poor support and unreliable integrations that simply don’t work. On top of that, they expect you to attend webinars at fixed times regardless of your time zone—completely impractical and frustrating. Extremely disappointing. Rupak S. Customer Success Manager Used the software for: 3-5 years ### "One of the best WhatsApp Business API tools in the market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2023 Pros Seamless integration with Shopify & the WhatsApp Commerce are my most favorite features of Interakt. One can easily sync their Shopify catalog with Interakt and start selling products on WhatsApp. Cons It would be really great if the variants functionality in the catalogue is available. Anish A. Software Engineer Used the software for: Less than 1 year ### "Interakt Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 13, 2023 Interakt is a good option if you want to use an Official WhatsApp Business Account. Using the trial account and getting a demo before finalizing the product is better. Pros Interakt is one of the Official WhatsApp Business API providers with this we can get an Official account and submit for WhatsApp Green tick. Cons Interakt is a bit expensive compared to its competitors EM Ecommerce Marketing Specialist Ecommerce Marketing Specialist Used the software for: 1-3 years ### "Interakt is Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2023 Pros Easy to use - easy to reply to chats.Best platform Cons need to include more platforms - Instagram, Facebook FO Founder Founder Used the software for: Less than 1 year ### "Good Tool for Small Bussiness" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 4, 2023 Pros use of Interakt and Scaling of Business, By using this ease of business if on the way Cons Sometime app hangs, a blank white screen comes, i need to close the app for that and restart the app DI Director Director Used the software for: 1-3 years ### "A nightmare for 2 years" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 22, 2024 A whatsApp chat company dont have chat support. Email response time is 24 hours. It take 4-5 days just to fix online meeting. Solution takes weeks. Most of the time, we have to solve our issues ourselves. Its not businessman friendly. Dont lose your business with interakt Pros They are providing chat api. But nothing more. Cons Pathetic customer support. You need to leave your business and become developer to use their software. DM Digital Marketing Specialist Digital Marketing Specialist Used the software for: Less than 1 year ### "support is awesome!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 4, 2023 Better..Have lot of scope to enter in this market Pros Interaction with customer support on enabling the feature is hassle free. Cons very much needed with hotline number not the email Fenil R. Software Engineer Used the software for: 1-3 years ### "Interakt review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 February 22, 2023 Interakt helps us to get Official WhatsApp Business Account Pros Interakt's user interface is simple and easy to use Cons Interakt pricing is bit expensive compared to its competitors MA Manager Manager Used the software for: Less than 1 year ### "Interakt" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 15, 2023 Pros overall the experience was good, have different packages available Cons support during setup is very slow, need to work on it Namrata A. Managing Director Used the software for: Less than 1 year ### "Good marketing tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 27, 2022 Pros It has multiple features so makes it easy to market the brand Cons It didn’t allow to integrate the already acquired users on the platform. Also tagging and segmentation of users specially if you want to remove someone from the customer list is too complicated [View all Reviews](https://www.capterra.com/p/241014/Interakt/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.