# Interakt Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Interakt the right Marketing Automation solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241014/Interakt/reviews --- Interakt 4.4 (12) [View alternatives](https://www.capterra.com/p/241014/Interakt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Interakt Ease of use 4.3 Customer Service 4.3 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rupak S. Customer Success Manager Computer Software Used the software for: 2+ years ### "One of the best WhatsApp Business API tools in the market" March 29, 2023 5.0 Pros Seamless integration with Shopify & the WhatsApp Commerce are my most favorite features of Interakt. One can easily sync their Shopify catalog with Interakt and start selling products on WhatsApp. Cons It would be really great if the variants functionality in the catalogue is available. Review Source AA Anish A. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Interakt Review" February 4, 2023 4.0 Interakt is a good option if you want to use an Official WhatsApp Business Account. Using the trial account and getting a demo before finalizing the product is better. Pros Interakt is one of the Official WhatsApp Business API providers with this we can get an Official account and submit for WhatsApp Green tick. Cons Interakt is a bit expensive compared to its competitors Review Source Response from Interakt February 14, 2023 Thank you trusting Interakt and glad to read your review, Anish. We recommend you to check out our Annual Pricing Plan that offers a flat 20% off on the subscription charges. Pinning this here for you to be updated about all the offers and pricing plan in the future https://www.interakt.shop/pricing Pravin K. Director Education Management Used the software for: 1-2 years ### "A nightmare for 2 years" August 15, 2024 1.0 A whatsApp chat company dont have chat support. Email response time is 24 hours. It take 4-5 days just to fix online meeting. Solution takes weeks. Most of the time, we have to solve our issues ourselves. Its not businessman friendly. Dont lose your business with interakt Pros They are providing chat api. But nothing more. Cons Pathetic customer support. You need to leave your business and become developer to use their software. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/) Reason for choosing Interakt Wati has was more costly Review Source LV Lidson V. Ecommerce Marketing Specialist Food & Beverages Used the software for: 1-2 years ### "Interakt is Good" April 5, 2023 5.0 Pros Easy to use - easy to reply to chats.Best platform Cons need to include more platforms - Instagram, Facebook Review Source PS Parveen S. Founder E-Learning Used the software for: Less than 6 months ### "Good Tool for Small Bussiness" April 3, 2023 5.0 Pros use of Interakt and Scaling of Business, By using this ease of business if on the way Cons Sometime app hangs, a blank white screen comes, i need to close the app for that and restart the app Review Source AN Ashar N. Digital Marketing Specialist Apparel & Fashion Used the software for: Less than 6 months ### "support is awesome!!" April 3, 2023 5.0 Better..Have lot of scope to enter in this market Pros Interaction with customer support on enabling the feature is hassle free. Cons very much needed with hotline number not the email Review Source FR Fenil R. Software Engineer Information Services Used the software for: 1-2 years ### "Interakt review" February 20, 2023 4.0 Interakt helps us to get Official WhatsApp Business Account Pros Interakt's user interface is simple and easy to use Cons Interakt pricing is bit expensive compared to its competitors Review Source rS ravi S. director Plastics Used the software for: 6-12 months ### "Interakt" April 4, 2023 4.0 reaching our many customers at once Pros fastest way to reach out all the customers , catalogue and fast reply is good feature Cons making payments is complex and weekly billing is a hassle Review Source VR Verified Reviewer Manager Information Technology and Services Used the software for: Less than 6 months ### "Interakt" May 11, 2023 5.0 Pros overall the experience was good, have different packages available Cons support during setup is very slow, need to work on it Review Source Namrata A. Managing Director Consumer Goods Used the software for: Less than 6 months ### "Good marketing tool " September 15, 2022 5.0 Pros It has multiple features so makes it easy to market the brand Cons It didn’t allow to integrate the already acquired users on the platform. Also tagging and segmentation of users specially if you want to remove someone from the customer list is too complicated Review Source SS Samundra S. CEO Logistics and Supply Chain Used the software for: Less than 6 months ### "Very good product to use " April 6, 2023 5.0 Pros interact is better for marketing automation Cons Need TO improve more plug ins to intagrat Review Source SS Somi S. Operations Team Consumer Goods Used the software for: Less than 6 months ### "Affirdable app for Whatsapp Marketing" October 10, 2022 5.0 It has been great. It is good software if you are just getting started and want to include Whatsapp as a customer touchpoint. Pros Interakt is perhaps the most affordable app when it comes to WhatsApp marketing. It offers the basic WhatsApp automation you need for customer outreach. Cons The dashboard is a little complex. The broadcast campaigns are slightly tough to send as they need Whatsapp approvals. Review Source Similar Products Featured