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licili

licili

5.0 (3)
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Recent review

"Great to read between the lines when you have tons of data"

5.0

Ahmet K. - Former employeeAugust 27, 2024

STARTING PRICE

Not provided by software provider

Free Trial
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What is licili?

The startup licili offers software for AI text analysis of customer feedback, which is used for sustainable, customer-centric alignment. A unique feature is the ability to view aggregated free texts without losing any detailed information or psychological motives between the lines. The licili solution is already being used by Joyn, Volkswagen Group and STABILO, among others. Further information can be found here: www.licili.de.

Do you work for licili?Claim this product profile
Text analysis according to main and subtopics including context, sentiment and key figures.
Text analysis according to main and subtopics including context, sentiment and key figures.
Sentiment distribution of topics according to frequency and sentiment positive, neutral and negative.
Driver analysis according to current satisfaction and level of influence on satisfaction
Explorer including relevance sorting and other attributes
Flexible reporting including individual widgets and export options

Compare with a popular alternative

licili

5.0 (3)
licili

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USD $55.00
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licili Reviews

Showing all 3 reviews
Overall
5.0
Ease of Use
4.3
Customer Service
5.0

Most Helpful Reviews for licili

Ahmet K.
Former employee
Events Services, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
August 27, 2024

"Great to read between the lines when you have tons of data"

Overall: We were convinced from the very beginning to work with licili especially because they had customers that had basically the same issues as we did: large amount of data that had to be clustered in a meaningful way. Great support and always open to new ideas.

Pros: We had the problem that we had basically thousand of single open answers to our questions. Before working with licili we used to spend literelly weeks checking the responses and clustering them manually. Using licili helped us a lot in reducing the time spent significantly and get an optimum overview of what actually bothered our customers and what we would have to do in order to give them a better time at our shows.

Cons: Well the pros kind of are also the cons. The in depth possibilities of licili might be sometimes overwhelming. But if you are really into figures and statistics this is actually something serious you can work with.

Martin R.
Head of Customer Experience Management
Media Production, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 18, 2024

"Top KI-Textanalyse Software mit einfacher Handhabung! "

Overall: Meiner Erfahrung mit der Software ist ausgezeichnet. Zusätzlich ist das Team hinter licili hochmotiviert und bietet hervorragenden Support, wenn man ihn mal braucht. Alles in allem ein wirklich hervorragendes Tool für jeden CX/UX oder Insights-Professional bzw für alle, die Verantwortung für Kanäle oder Touchpoints haben und diese mit Hilfe von Kunden-/Nutzerfeedback weiterentwickeln wollen.

Pros: Die Möglichkeit, schnell und einfach aus einer Vielzahl an unstrukturierten Kundenfeedbacks wertvolle Customer Insights abzuleiten. Dazu den kollaborativen Ansatz, mithilfe von intergrierten out of the box Dashboards und Reports schnell und einfach die aktionablen Ergebnisse an verantwortliche Stellen kommunizieren zu können.

Cons: Es gibt aktuell nichts zu beanstanden. Wir sind sehr zufrieden mit dem Produkt.

Switched From: zenloop
Reasons for Switching to licili: Die KI basierte Analyseunterstützung war initial ausschlaggebend
Katharina B.
CX Managerin
Consumer Goods, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 23, 2024

"Licili hilft unserem Unternehmen, die Kundenzufriedenheit zu verbessern"

Overall: Besonders zufrieden sind wir mit dem stets persönlichen Kontakt und dem super Kundenservice. Unser Ansprechpartner ist immer erreichbar und sehr darum bemüht, unsere Wünsche umzusetzen.

Pros: LiCili unterstützt uns sehr dabei, das Kundenfeedback zu bündeln und automatisiert auszuwerten und zu priorisieren. So können die größten Pain Points der Kund*innen identifiziert werden. Gleichzeit konnte der manuelle Aufwand zum Prüfen der Reviews sehr reduziert werden.

Cons: Damit liCili sinnvoll arbeiten kann, wird kontinuierlich eine angemessene Menge an Daten benötigt. Dies muss berücksichtigt werden.