# licili Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about licili Software - reviews, pricing plans, popular comparisons to other Text Mining products and more.

Source: https://www.capterra.com/p/241038/licili

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# 

 licili Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

licili

## What is licili?

The startup licili offers software for AI text analysis of customer feedback, which is used for sustainable, customer-centric alignment. A unique feature is the ability to view aggregated free texts without losing any detailed information or psychological motives between the lines. The licili solution is already being used by Joyn, Volkswagen Group and STABILO, among others. Further information can be found here: www.licili.de.

## What is licili used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Text Mining](https://www.capterra.com/text-mining-software/)

Overall rating

Based on 4 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for licili?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.licili.de&name=licili)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### licili

4.8 (4)

VS.

[### VT Docs](https://www.capterra.com/p/117155/VisibleThread-Docs/)

[4.9 (51)](https://www.capterra.com/p/117155/VisibleThread-Docs/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (4)

Ease Of Use

4.7 (51)

Value For Money

5.0 (4)

Value For Money

4.7 (42)

Customer Service

5.0 (4)

Customer Service

4.9 (48)

## licili alternatives

Highest Rated

[Clootrack](https://www.capterra.com/p/10004460/Clootrack/)

[5.0 (16)](https://www.capterra.com/p/10004460/Clootrack/#reviews)

Starting price

$25000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10004460/Clootrack/)

[Chattermill](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/)

[4.5 (25)](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/153694/Customer-Experience-Analytics-Platform/)

[ATLAS.ti](https://www.capterra.com/p/171500/ATLAS-ti/)

[4.7 (142)](https://www.capterra.com/p/171500/ATLAS-ti/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/171500/ATLAS-ti/)

[Netigate](https://www.capterra.com/p/227889/Netigate/)

[4.6 (25)](https://www.capterra.com/p/227889/Netigate/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/227889/Netigate/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Full Text Search

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

AI/Machine Learning

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Software program that continuously adjusts its behavior based on observed data

Data Visualization

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Graphical representation of data

Filtering

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Find & retrieve relevant data or documents

Search/Filter

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Search and filter data across systems to locate required information by entering keywords or certain criteria

Trend Analysis

4.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Review data from past periods to reveal recurring tendencies and predict future performance

licili 29 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Organize and group data or items based on various criteria

Leave comments and notes on documents for others to view

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Analyze survey results via statistical testing or crosstabs directly within the software

Grouping log entries based on similar attributes.

Removes data that is incomplete, inaccurate, or irrelevant from a dataset

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Process of checking different types of data for accuracy to avoid errors or inconsistencies

Graphical representation of data

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Find & retrieve relevant data or documents

Search for specific words or phrases within a document or database

Identify different languages

Process and analyze human language in text or audio form

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Analyzing historical and current data and generating a model to help predict future outcomes.

Analyze and gain insights into data in real-time

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Search and filter data across systems to locate required information by entering keywords or certain criteria

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and administer polls and surveys

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Identify topics to prioritize document research

Review data from past periods to reveal recurring tendencies and predict future performance

Interact with data visualization elements, such as charts and graphs, to drill down into data

Features

4.5 (4)

4.5

Based on 4 reviews

## Pricing

Value for money

5.0 (4)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

5.0 (4)

5.0

Based on 4 reviews

## Integrations

[

Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[

Trustpilot](https://www.capterra.com/p/169618/Trustpilot/)[

Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/)[

Medallia Ideas](https://www.capterra.com/p/132614/Crowdicity/)[

Medallia Insights Suite](https://www.capterra.com/p/228774/Medallia-Insights-Suite/)[

Qualtrics LTI](https://www.capterra.com/p/241799/Qualtrics-LTI/)[

Medallia Digital Experience Analytics](https://www.capterra.com/p/229332/Decibel/)

## Support, customer service and training options

Customer Service

5.0 (4)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (4)

5.0

Based on 4 reviews

## User reviews

Overall rating

4.8

Based on 4 reviews

Filter by rating

5(3)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CV

Carl V.

Manager BesucherService

Events Services

### "Sehr gutes Auswertungstool gekoppelt mit erstklassigem Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 6, 2024

Besonders hervorzuheben ist der hervorragende Kundenservice und -support. Als Neukunde erhält man ein umfangreiches Onboarding. Danach finden regelmäßige Feedbackgespräche statt. Hier gibt es immer Gelegenheit, Fragen zu stellen, individuelle Anpassungen vorzunehmen und die nächsten Schritte zu planen.

Pros

Ein sehr gutes Tool, um große Textmengen schnell und völlig neutral auszuwerten. Die Ergebnisse werden verständlich in Grafiken und Tabellen dargestellt. So können schnell erste Erkenntnisse abgeleitet werden. Zusätzlich zu den Hauptgrafiken, kann man anhand der Reports schnell die Bedeutung und den Einfluss einzelner Themen identifizieren. Erkenntnisse und Synthesen können dann gleich im Tool erstellt werden und werden gleich mit den relevanten Daten verknüpft.

Cons

Ohne eine Schnittstelle zum eigenen Ticketsystem, müssen Mails aus einem Mailprogramm extrahiert und manuell "bereinigt" werden (d.h. überflüssige Textabschnitte wie Signaturen und Disclaimer entfernen). Erst dann erfolgt das Hochladen als Exceldatei. Eine automatisierte Bereinigung wurde aber mit dem nächsten Update angekündigt, sodass die manuelle Bereinigung künftig entfallen wird. Für Kunden mit einer Schnittstelle zum eigenen Ticketsystem, entfällt dieser Prozess gänzlich.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KB

Katharina B.

CX Managerin

Consumer Goods

### "Licili hilft unserem Unternehmen, die Kundenzufriedenheit zu verbessern"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 23, 2024

Besonders zufrieden sind wir mit dem stets persönlichen Kontakt und dem super Kundenservice. Unser Ansprechpartner ist immer erreichbar und sehr darum bemüht, unsere Wünsche umzusetzen.

Pros

LiCili unterstützt uns sehr dabei, das Kundenfeedback zu bündeln und automatisiert auszuwerten und zu priorisieren. So können die größten Pain Points der Kund\*innen identifiziert werden. Gleichzeit konnte der manuelle Aufwand zum Prüfen der Reviews sehr reduziert werden.

Cons

Damit liCili sinnvoll arbeiten kann, wird kontinuierlich eine angemessene Menge an Daten benötigt. Dies muss berücksichtigt werden.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MR

Martin R.

Head of Customer Experience Management

Media Production

### "Top KI-Textanalyse Software mit einfacher Handhabung! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 18, 2024

Meiner Erfahrung mit der Software ist ausgezeichnet. Zusätzlich ist das Team hinter licili hochmotiviert und bietet hervorragenden Support, wenn man ihn mal braucht. Alles in allem ein wirklich hervorragendes Tool für jeden CX/UX oder Insights-Professional bzw für alle, die Verantwortung für Kanäle oder Touchpoints haben und diese mit Hilfe von Kunden-/Nutzerfeedback weiterentwickeln wollen.

Pros

Die Möglichkeit, schnell und einfach aus einer Vielzahl an unstrukturierten Kundenfeedbacks wertvolle Customer Insights abzuleiten. Dazu den kollaborativen Ansatz, mithilfe von intergrierten out of the box Dashboards und Reports schnell und einfach die aktionablen Ergebnisse an verantwortliche Stellen kommunizieren zu können.

Cons

Es gibt aktuell nichts zu beanstanden. Wir sind sehr zufrieden mit dem Produkt.

Switched from

[zenloop](https://www.capterra.com/p/184034/Zenloop/)

Die KI basierte Analyseunterstützung war initial ausschlaggebend

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AK

Ahmet K.

Former employee

Events Services

### "Great to read between the lines when you have tons of data"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 27, 2024

We were convinced from the very beginning to work with licili especially because they had customers that had basically the same issues as we did: large amount of data that had to be clustered in a meaningful way. Great support and always open to new ideas.

Pros

We had the problem that we had basically thousand of single open answers to our questions. Before working with licili we used to spend literelly weeks checking the responses and clustering them manually. Using licili helped us a lot in reducing the time spent significantly and get an optimum overview of what actually bothered our customers and what we would have to do in order to give them a better time at our shows.

Cons

Well the pros kind of are also the cons. The in depth possibilities of licili might be sometimes overwhelming. But if you are really into figures and statistics this is actually something serious you can work with.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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