# Birdeye Messaging Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Birdeye Messaging Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/241052/Birdeye-Messaging --- # Birdeye Messaging Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Birdeye Messaging ## What is Birdeye Messaging? Birdeye Messaging is a customer messaging solution that can manage all messages from prospects and customers. ## What is Birdeye Messaging used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Birdeye Messaging?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://birdeye.com/&name=Birdeye Messaging) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Birdeye Messaging 4.5 (2) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.3 (3,607) Value For Money 4.5 (2) Value For Money 4.2 (2,662) Customer Service 4.5 (2) Customer Service 4.3 (2,770) ## Birdeye Messaging alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Birdeye Messaging Features and Usability ### What are the key features of Birdeye Messaging? Birdeye Messaging offers customer history and interaction tracking for message context, plus live chat and SMS messaging for direct conversations. It also supports multi-channel communication and third-party integrations, connecting messaging workflows with other business systems and keeping contact records in one place. Integrations ### Which third-party tools and platforms does Birdeye Messaging integrate with? Birdeye Messaging integrates with Facebook Business Suite and Instagram. It also connects with prismic.io for web chat. These integrations cover social messaging and website communication, giving Birdeye Messaging support for Facebook, Instagram, and content-driven chat workflows across connected customer channels. Answer based on 1 reviews Getting Started and Support ### What customer support options does Birdeye Messaging offer? Birdeye Messaging provides email/help desk support, FAQ/forum resources, and chat. Without reviewer feedback on support experiences, no reliable claims can be made about response times, helpfulness, or common frustrations. These channels are the only support options listed in the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Customer History 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Interaction Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. SMS Messaging Send messages via SMS Birdeye Messaging 6 features Access previous interactions or concerns to maintain customer relationships Track interaction history by documenting conversations for contacts Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Send messages via SMS Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 4.5 (2) ### Starting price Free trial not available Value for money 4.5 (2) 4.5 Based on 2 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SK Shrina K. Salon owner Health, Wellness and Fitness ### "Great for messaging " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2023 Pros We can manage all messages from one place. It’s easy to use for both parties Cons Sometimes you are unable to reply to messages from Instagram if it comes through as ‘anonymous user’ but you don’t know this until you try to send the message. So you can often loose the whole response Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JN Jacob N. Marketing Coordinator Health, Wellness and Fitness ### "Notmal Messaging product" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 January 17, 2023 Normal messaging system with HIPPA compliant capabilities. It easy to use. Pros I liked the ability to integrate with multiple social pages and to be able to respond to messages in one platform. And that it is HIPPA compliant. Cons Problems with integrating email correspondence. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2023 Thanks for your review! :) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.