# Birdeye Messaging Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Birdeye Messaging Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more.

Source: https://www.capterra.com/p/241052/Birdeye-Messaging

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# 

 Birdeye Messaging Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Birdeye Messaging

## What is Birdeye Messaging?

Birdeye Messaging is a customer messaging solution that can manage all messages from prospects and customers.

## What is Birdeye Messaging used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Birdeye Messaging?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://birdeye.com/&name=Birdeye Messaging)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Birdeye Messaging

4.5 (2)

VS.

[4.3 (666)](https://www.capterra.com/p/141842/Weave/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.5 (16,292)

Value For Money

4.5 (2)

Value For Money

4.1 (11,361)

Customer Service

4.5 (2)

Customer Service

3.9 (10,582)

## Birdeye Messaging alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Customer History

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access previous interactions or concerns to maintain customer relationships

Interaction Tracking

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

Third-Party Integrations

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Live Chat

Ability to chat online in real time

Multi-Channel Communication

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

SMS Messaging

Send messages via SMS

Birdeye Messaging 6 features

Access previous interactions or concerns to maintain customer relationships

Track interaction history by documenting conversations for contacts

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Send messages via SMS

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

Features

4.5 (2)

4.5

Based on 2 reviews

## Pricing

Value for money

4.5 (2)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.5 (2)

4.5

Based on 2 reviews

## Integrations

[

Instagram](https://www.capterra.com/p/210721/Instagram/)[

Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SK

Shrina K.

Salon owner

Health, Wellness and Fitness

### "Great for messaging "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 16, 2023

Pros

We can manage all messages from one place. It’s easy to use for both parties

Cons

Sometimes you are unable to reply to messages from Instagram if it comes through as ‘anonymous user’ but you don’t know this until you try to send the message. So you can often loose the whole response

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JN

Jacob N.

Marketing Coordinator

Health, Wellness and Fitness

### "Notmal Messaging product"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

January 17, 2023

Normal messaging system with HIPPA compliant capabilities. It easy to use.

Pros

I liked the ability to integrate with multiple social pages and to be able to respond to messages in one platform. And that it is HIPPA compliant.

Cons

Problems with integrating email correspondence.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 8, 2023

Thanks for your review! :)

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