# Birdeye Referrals Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Birdeye Referrals Software - reviews, pricing plans, popular comparisons to other Referral products and more. Source: https://www.capterra.com/p/241053/Birdeye-Referrals/alternatives --- # Birdeye Referrals Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 24, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Birdeye Referrals ## What is Birdeye Referrals? Birdeye Referrals is a referral marketing software that automates the process of turning happy customers into brand advocates to generate more leads and sales. The software sends personalized referral requests via email and text message using customizable templates. Companies can provide referral rewards and incentives, track campaign results, and optimize their referral strategy with omnichannel sharing capabilities, lead notifications and nurturing tools, and in-depth analytics. Key features include campaign automation, customizable templates, referral rewards and incentives, omnichannel sharing capabilities, lead notifications and nurturing, and in-depth analytics. ## What is Birdeye Referrals used for? [Referral](https://www.capterra.com/referral-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Birdeye Referrals alternatives Highest Rated [4.9 (248)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.6 (98)](https://www.capterra.com/p/139089/Referral-Rock-Software/reviews/) Starting price $175.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (686)](https://www.capterra.com/p/147442/Post-Affiliate-Pro/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (139)](https://www.capterra.com/p/268100/Trackdesk/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Referral Tracking 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Log and store the source of contacts/leads Rewards Management 2.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members ROI Tracking 3.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Performance Metrics 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Social Media Integration 2.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Contact Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Birdeye Referrals 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage, organize, and store contact information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product For customer referral programs / referral marketing products Manages incentive programs such as profit sharing, stock awards, and individual bonus plans Automatically identify and save contact information of potential customers Communicate with potential customers by distributing promotional/informational materials via social media, email or other channels Store information about leads or contacts and track, manage and nurture them throughout the sales process Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage multiple campaigns in one system Coordinate marketing efforts across channels (email, landing pages, social media, etc.) A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Design, communicate, and distribute incentives to perform a specific action Active reporting of data and metrics Customizable templates for referral documents, emails, and sharable links Log and store the source of contacts/leads Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Strategize and implement rewards for returning customers, employees and other members Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Market event via social media tools Set up connections to third-party platforms to improve business processes Features 2.0 (3) 2.0 Based on 3 reviews ## Pricing Value for money 2.7 (3) ### Starting price Free trial not available Value for money 2.7 (3) 2.7 Based on 3 reviews ## Support, customer service and training options Customer Service 2.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.3 (3) 2.3 Based on 3 reviews ## User reviews Overall rating 3.3 Based on 3 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent KP Kevin P. Director Consumer Services ### "Disappointing experience, avoid" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 20, 2026 Our experience with Birdeye has been frustrating and disappointing. The service delivered did not match what was promised, and attempts to cancel the subscription were not properly handled, resulting in ongoing charges. We have now escalated this matter to QCAT. Based on our experience, I recommend keeping away from this business. Pros Very little to highlight. They are very good at selling their product, all the hype no show. They will not stop taking money out of your account even after numerous emails to stop subscription well in advance before your 12 months are up. Cons Service delivery did not match expectations Poor communication and follow through Cancellation requests not actioned Continued billing despite clear instructions Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KT Kathy T. Office Manager Veterinary ### "Referrals and Reviews all in one" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 30, 2024 Good, currently use Birdeye for client/customer reviews so accessing all on one platform is a time saver Pros Integrates with current customer review platform, easy to view on one website Cons Referral page little hard to access at first, had to do additional training and digging on website to figure out how referrals were sent/viewed Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PM phillip m. CEO Law Practice ### "Birdeye misses the Mark" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 June 29, 2022 I tried Birdeye when it was launched and the concept was great, but the product support was garbage and they couldn't keep track of what they offered my firm for the pricepoint, it kept changing and was a source of frustration for me. offshore support personnel try to be friendly but are fairly useless when you need something done quickly and it takes too many unnecessary steps to get the right person don't he phone Pros Sleek design and good product to help get and manage reviews Cons Customer support is very poor and the company is unresponsive, pricing is quite high compared to the competition Alternatives considered [Kenect](https://www.capterra.com/p/212906/Kenect/) Reasons for choosing Birdeye Referrals I didnt I left Birdeye for kenect Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 1, 2022 Hi Phillip, apologies for the frustration. I would like to understand your experience more. We definitely pride ourselves on world-class customer service, so please reach out to me directly at ciera.saldona@birdeye.com so I can understand and fix the concerns you faced to make this situation better. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)