# ManageEngine Remote Access Plus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ManageEngine Remote Access Plus Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus --- # ManageEngine Remote Access Plus Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 6, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ManageEngine Remote Access Plus ## What is ManageEngine Remote Access Plus? Remote Access Plus is a secure and comprehensive enterprise remote support solution that helps system administrators and IT help desk technicians in troubleshoot Windows, Mac and Linux computers from a central location. Powerfully built tools like advanced remote desktop sharing, remote command prompt, registry, Wake on LAN, remote shutdown, file manager and more enables elite remote assistance and considerably reduces troubleshooting time from days to minutes. ## What is ManageEngine Remote Access Plus used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[IT Management](https://www.capterra.com/it-management-software/) Overall rating Based on 61 user reviews Reviews sentiment Positive 95% Neutral 5% Negative 0% Starting price $75 Flat Rate, Per Year Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ManageEngine Remote Access Plus alternatives Highest Rated [4.7 (24,087)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,392)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (779)](https://www.capterra.com/p/146892/ISL-Light/reviews/) Starting price $34.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.5 (447)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Access/Control 4.8 (36) 86.11% of 36 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Access Controls/Permissions 4.9 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Screen Sharing 4.4 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Digitally share screen view with others Real-Time Chat 4.4 (16) 37.50% of 16 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Compliance Management 4.4 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Unattended Access 4.8 (11) 45.45% of 11 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end ManageEngine Remote Access Plus 47 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A record of all activities within the system, including user access, changes made, etc. Verify the identity of users/devices to enable secure access Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Access client's system information, including hardware and software configuration, to perform diagnostics Assemble applications and processes by dragging over and arranging pre-built components Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks Compliant with HIPAA, which sets standards for sensitive patient data protection Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. Organize and manage the accomplishments and development of employees or performance of applications or systems Engage in direct, instant messaging with customers, users, etc. Active reporting of data and metrics Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Record and save a video file of what is happening on a computer screen Digitally share screen view with others Record active support and chat sessions for auditing and training Transfer a support session to another team member Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user Presenter can see and hear participants and vice versa Manage computers located anywhere without the remote customer present at the other end Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Supports various video file formats Get Advice We can help you find the software with the features you need. Features 4.7 (61) 4.7 Based on 61 reviews ## Pricing Value for money 4.6 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/pricing/) Standard Edition (On-Premises) $75.00 Flat Rate,Per Year It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Professional (On-premise) $95.00 Flat Rate,Per Year It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Standard (Cloud) $10.00 Flat Rate,Per Month It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Professional (cloud) $15.00 Flat Rate,Per Month It includes: - Advanced Remote Control - Device Manager - Event Viewer - Remote File Manager - Remote Task Manager Value for money 4.6 (53) 4.6 Based on 53 reviews ## Integrations [ ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (53) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (53) 4.5 Based on 53 reviews ## User reviews Overall rating 4.6 Based on 61 reviews Filter by rating 5(42) 4(16) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jaya S. IT Security Insurance ### "Remote Access Saving Times" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2026 ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Wayne H. IT Manager Electrical/Electronic Manufacturing ### "Well priced and very functional Remote Control solution." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 15, 2026 Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Price, Datto was costing more per month than RAP is for a year Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EZ Elie Z. IT manager Electrical/Electronic Manufacturing ### "Good overall remote access tool for IT support" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 5, 2026 we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. Pros Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. Switched from [Dameware Mini Remote Control](https://www.capterra.com/p/10008984/Dameware-Mini-Remote-Control/) had to repurchase the license instead of renewing license because of license change and the price was not Good Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing ManageEngine Remote Access Plus ManageEngine Remote Access Plus is available as an on premises installation Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HM Hikmat M. IT Network Administrator Newspapers ### "Reliable remote administration tool for enterprise IT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2026 Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. mohamed f. IT admin Automotive ### "RDP-Manage Engine" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 January 27, 2026 better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. Pros its cost effective, asset management and Working from Anywhere: Access your office computer from home, a café, or while traveling. Accessing Specialized Software: Use high-powered or licensed software installed on a remote workstation. Cons slowness,Server Administration: Manage headless servers (like in data centers) from a single location. Collaboration & Training: Share your screen with a colleague or guide them through a process. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing ManageEngine Remote Access Plus anydesk, teamviewer, ultraviewer,Splashtop, Chrome Remote Desktop Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GC Gabriel C. IT infrastructure leader Health, Wellness and Fitness ### "Remote Access Plus its a good alternative to traditional APPS" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 January 8, 2026 In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work Pros Remote Access Plus connections works well within the LAN, but it's a bit slower outside of it. Its ease of connection, is a plus. You can access the CMD and perform tests without disturbing the user, or review the underlying services. The product's price isn't high and it offers interesting functionality, and if you want to go further, Manageengine offers alternatives with more options. Cons It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze. Alternatives considered [AnyViewer](https://www.capterra.com/p/276751/AnyViewer/) [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reasons for choosing ManageEngine Remote Access Plus better cost-benefit ratio, compared to other alternatives on the market Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alaa C. IT Admin Hospitality ### "AC Zohoh access" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 22, 2025 I recently started using it for remote management, and the experience has been stable and reliable, making daily IT support tasks easier and more organized. Pros The tool is very fast and easy to use, with a smooth remote connection experience and clear reports that help monitor systems efficiently and save time. Cons So far, I have not faced any issues or limitations. All the features I need for remote management are available and working as expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Dan C. Network Engineer Hospital & Health Care ### "ManageEngine Remote Access Plus Could Edition" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 5, 2025 This is a very well rounded product that simply works as advertised. If the remote device has power and an internet/network connection, it connects the first time, every time. The initial setup was very easy and quick. We were up and running within 15 minutes. Pros This product excels in ease of use. It simply, 'just works'. This is a full featured remote control, unattended access, product. This product has file transfer, chat and many essential system management tools. The pricing of this is a GREAT value for the features offered. I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time. Cons There are very few things to report as a negative about the ManageEngine Remote Access Plus product. I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Two reasons, Webex Is discontinuing support of their remote, unattended access product and their licensing cost is high. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reasons for choosing ManageEngine Remote Access Plus The ManageEngine product was much easier to setup, configure and maintain. Also the RealVNC product was less reliable in establishing remote connections over the Internet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Manager Retail ### "Remote access good for money but with acount integration issues with other manage engine products like patch management." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 August 19, 2025 The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) web console and more administrative features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rich K. President Computer Software ### "Powerful, Reliable, and Secure Remote Access Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 4, 2025 Overall, ManageEngine Remote Access Plus has been a lifesaver for our distributed IT team. It’s cut down our response time for support tickets and made system maintenance a breeze. The product feels stable, secure, and well-supported. Even during peak usage, the performance has remained consistent. I also like the transparency of session logs and user activity tracking—it gives us peace of mind from a compliance standpoint. Pros The seamless remote access functionality is incredibly reliable and responsive. I particularly appreciate the ability to manage endpoints across multiple networks without any noticeable lag. The UI is clean, intuitive, and makes it easy to navigate even more advanced functions. It’s a huge plus that it integrates well with our existing systems and provides detailed audit logs for all sessions. Cons Initial setup can be a bit confusing due to the number of configuration options. It would be great to have more in-app guidance or tooltips explaining each feature. Also, the mobile app could use some UX improvements to match the polish of the desktop version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reasons for choosing ManageEngine Remote Access Plus I chose ManageEngine Remote Access Plus because it offers robust enterprise features—like session recording, role-based access control, and built-in diagnostics—at a fraction of the price of competitors like TeamViewer or LogMeIn. It also integrates well with existing IT workflows and supports multi-OS environments. For the price and feature set, it’s hard to beat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [TeamViewer ONE vs ManageEngine Remote Access Plus](https://www.capterra.com/compare/194565-241075/TeamViewer-vs-ManageEngine-Remote-Access-Plus)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)