--- title: "ManageEngine Remote Access Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ManageEngine Remote Access Plus the right Remote Desktop solution for you? Explore 64 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews/" page_type: "reviews" language: "en" --- ManageEngine Remote Access Plus 4.7 (64) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 1st, 2026 # Reviews of ManageEngine Remote Access Plus Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users.“ March 10, 2026 HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find.“ March 10, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money!“ April 5, 2026 DC Dan C Network EngineerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work.“ December 5, 2025 JS Jaya S IT SecurityInsurance, 201 - 500 employeesUsed the software for: 1-2 years. “it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration.“ May 5, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “on slow connection the connection doesn't always work.“ April 5, 2026 TH Tony H Systems AnalystEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present.“ September 25, 2024 MB Michael B System ManagerInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 64 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Daniel M. CEO Computer & Network Security Used the software for: Less than 6 months ### "Reliable and Easy-to-Use Remote Access Solution" August 19, 2026 5.0 My overall experience has been very positive. I have been using Remote Access Plus for about a month and it has made remote computer management and support much more convenient. The system is easy to deploy, remote connections are reliable, and the available management and automation tools help save time on repetitive tasks. I have not had to contact customer support frequently because the software has worked well so far. Considering the functionality offered, I think the product provides very good value for money. I am satisfied with my experience and plan to continue using it. Pros I have been using ManageEngine Remote Access Plus for about a month and so far I am very satisfied with it. The software is easy to use, the interface is clear, and setting up remote access to computers was straightforward. Remote connections are generally fast and stable, which makes everyday IT support much easier. I also like that the platform offers useful automation and management features in addition to standard remote access. It provides good value for money, especially when managing multiple computers from one place. Cons So far I have not experienced any major problems. Occasionally, establishing a remote connection can take a little longer than expected, but it has not been a significant issue in daily use. Some of the more advanced options require a little time to understand and configure properly, but the basic remote access functionality is very intuitive. Review Source GC Gabriel C. IT infrastructure leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Remote Access Plus its a good alternative to traditional APPS" January 8, 2026 4.0 In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work Pros Remote Access Plus connections works well within the LAN, but it's a bit slower outside of it. Its ease of connection, is a plus. You can access the CMD and perform tests without disturbing the user, or review the underlying services. The product's price isn't high and it offers interesting functionality, and if you want to go further, Manageengine offers alternatives with more options. Cons It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze. Alternatives considered [AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus better cost-benefit ratio, compared to other alternatives on the market Review Source mohamed F. IT admin Automotive Used the software for: 1-2 years ### "RDP-Manage Engine" January 27, 2026 3.0 better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. Pros its cost effective, asset management and Working from Anywhere: Access your office computer from home, a café, or while traveling. Accessing Specialized Software: Use high-powered or licensed software installed on a remote workstation. Cons slowness,Server Administration: Manage headless servers (like in data centers) from a single location. Collaboration & Training: Share your screen with a colleague or guide them through a process. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus anydesk, teamviewer, ultraviewer,Splashtop, Chrome Remote Desktop Review Source Rodrigo F. IT especialist Financial Services Used the software for: 2+ years ### "RAP it is a Great system" July 31, 2026 5.0 I have a lot to thank for this system. All the computers that I access, can I see a lot of things to help me and user instantanly. Pros It is very easy to use and helps my users. I have a lot of tools to do my job and help users with their issues. Cons I don't have any cons about RAP. I only have pros. It a very helper system and make my job and day easIt'sy. Review Source Wayne H. IT Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Well priced and very functional Remote Control solution." April 15, 2026 4.0 Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Price, Datto was costing more per month than RAP is for a year Review Source DC Dan C. Network Engineer Hospital & Health Care Used the software for: I used a free trial ### "ManageEngine Remote Access Plus Could Edition" December 5, 2025 5.0 This is a very well rounded product that simply works as advertised. If the remote device has power and an internet/network connection, it connects the first time, every time. The initial setup was very easy and quick. We were up and running within 15 minutes. Pros This product excels in ease of use. It simply, 'just works'. This is a full featured remote control, unattended access, product. This product has file transfer, chat and many essential system management tools. The pricing of this is a GREAT value for the features offered. I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time. Cons There are very few things to report as a negative about the ManageEngine Remote Access Plus product. I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ManageEngine Remote Access Plus The ManageEngine product was much easier to setup, configure and maintain. Also the RealVNC product was less reliable in establishing remote connections over the Internet. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Two reasons, Webex Is discontinuing support of their remote, unattended access product and their licensing cost is high. Review Source Rich K. President Computer Software Used the software for: I used a free trial ### "Powerful, Reliable, and Secure Remote Access Solution" August 4, 2025 5.0 Overall, ManageEngine Remote Access Plus has been a lifesaver for our distributed IT team. It’s cut down our response time for support tickets and made system maintenance a breeze. The product feels stable, secure, and well-supported. Even during peak usage, the performance has remained consistent. I also like the transparency of session logs and user activity tracking—it gives us peace of mind from a compliance standpoint. Pros The seamless remote access functionality is incredibly reliable and responsive. I particularly appreciate the ability to manage endpoints across multiple networks without any noticeable lag. The UI is clean, intuitive, and makes it easy to navigate even more advanced functions. It’s a huge plus that it integrates well with our existing systems and provides detailed audit logs for all sessions. Cons Initial setup can be a bit confusing due to the number of configuration options. It would be great to have more in-app guidance or tooltips explaining each feature. Also, the mobile app could use some UX improvements to match the polish of the desktop version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ManageEngine Remote Access Plus I chose ManageEngine Remote Access Plus because it offers robust enterprise features—like session recording, role-based access control, and built-in diagnostics—at a fraction of the price of competitors like TeamViewer or LogMeIn. It also integrates well with existing IT workflows and supports multi-OS environments. For the price and feature set, it’s hard to beat. Review Source EZ Elie Z. IT manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Good overall remote access tool for IT support" April 5, 2026 4.0 we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. Pros Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus ManageEngine Remote Access Plus is available as an on premises installation Switched from [Dameware Mini Remote Control](https://www.capterra.com/p/10008984/Dameware-Mini-Remote-Control/) had to repurchase the license instead of renewing license because of license change and the price was not Good Review Source BB Bedrich B. Infrastructure Advisor Legal Services Used the software for: Less than 6 months ### "Infrastructure advisor" March 4, 2025 5.0 From the very beginning, the installation and setup process is highly intuitive. During the testing phase, we submitted numerous requests, which ManageEngine accepted and added to their development roadmap. Configuring role-based permissions is relatively simple, and using additional tools significantly streamlines the work of IT technicians. The support from ManageEngine is simply excellent. Installing agents on end-user devices is fairly straightforward. I would appreciate having more information in the logs, but even with the current setup, it is still very manageable. Pros Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users. Cons It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing requirements from the previous service provider. Review Source HM Hikmat M. IT Network Administrator Newspapers Used the software for: Less than 6 months ### "Reliable remote administration tool for enterprise IT support" March 10, 2026 5.0 Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. Review Source DS Dione S. IT Analyst Textiles Used the software for: I used a free trial ### "Very Good Software" December 17, 2024 4.0 Pros I like the agent integration with Active Directory to easy deployment via GPO. I like the web interface, and I especially like the performance and features of the tool. Cons My only request is to have a desktop client. The web interface is great, but a desktop client would be really nice. Review Source PK Prasant K. Technical Project Manager Pharmaceuticals Used the software for: I used a free trial ### "Ease your effort for remote access of sytems and Server" June 4, 2024 5.0 Pros Easy and simple setup, and troubleshoot options for System engineers and support analyst. Works on different OS versions and with low bandwidth requirement. Auto-reconnect and smooth unattended access. remote share or screenshare options, with file transfer feature. Conducting POC as of now but really prominent tool for IT management and support. Cons No Cons identified as such, licensing model can be more flexible like A-la-carte. Review Source vS vikas S. Manager Education Management Used the software for: Less than 6 months ### "Review ManageEngine Remote Access Plus" March 2, 2023 5.0 ManageEngine Remote Access Plus is user-friendly and offers an intuitive interface, making it easy to navigate and use. It also provides robust security features to protect sensitive data and ensure compliance with industry standards. Pros Improved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively. Cons Compatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues. Review Source NH Nelson H. Systems Administrator Retail Used the software for: 1-2 years ### "Great Management and Remote Support without breaking the budget for small business" October 7, 2022 5.0 Pros We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives. Cons I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature. Review Source VA Vipul A. It head Information Technology and Services Used the software for: Less than 6 months ### "Lovely SOfftware" November 27, 2022 5.0 Pros Remote support feature is the best feature Cons Wake on lan i dont fine much usefull for me Review Source DV David V. Directeur Telecommunications Used the software for: Less than 6 months ### "Gestion a distance pour nos clients" October 18, 2022 4.0 Pros la possibilité de prendre le contrôle a distance très facilement Cons je souhaiterai une meilleure compatibilité du Wake on Lan Review Source FM Filippo M. IT Publishing Used the software for: Less than 6 months ### "ManageEngine Accesso remoto Plus" October 12, 2023 5.0 Pros the fact that I can wake up PCs from the dashboard with a single click Cons for the moment nothing will be seen briefly Alternatives considered [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Review Source LP Leonardo P. CEO Computer & Network Security Used the software for: I used a free trial ### "Ideal for support" December 7, 2023 4.0 Pros Always available, easy to use, branding, Cons Not working on Linux, Sometimes works weird when connecting more than one person Review Source bC barry C. web develioper Information Technology and Services Used the software for: I used a free trial ### "so easy and cheap !!" February 9, 2021 5.0 Literally used the free trial for 30min and then signed up for the pro subscription. its so easy to use beets the pants of teamviwer Pros Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers Cons cant find any literally so easy to use straight away Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) cost and features Review Source ML Mike L. IT Director Consumer Goods Used the software for: Less than 6 months ### "Good Product for the price" June 18, 2021 4.0 Pros Speed to implementation with AD and intégration with Servicedesk Plus cloud Cons Nothing to expected with the solution realy easy to use Reason for choosing ManageEngine Remote Access Plus I use with service desk plus cloud Review Source AD Alysha D. IT Administrator Construction Used the software for: I used a free trial ### "Great Value for Product " June 1, 2021 5.0 The application has dramatically improved our organization and IT support of tablet devices across our company. Pros I was drawn to the product due to the trial and price and impressed by the extent of the features. Cons No negative feedback at this time. Enrollment and set up was straightforward. Review Source AS Anna S. Commerical Lines Account Manager Insurance Used the software for: Less than 6 months ### "Perfect remote access software" August 5, 2020 5.0 Pros Perfect solution for troubleshooting any desktop computer remotely. Cons Interface is old fashion, could be a bettter ui/ux experience. Review Source GP Gianluca P. Senior Application Consultant Information Technology and Services Used the software for: Less than 6 months ### "Remote Access Plus, Ease of Use." July 9, 2026 5.0 Ottima esperienza ed è un tool che consiglierei a chi ha l'esigenza di gestire remotamente dei devices. Anche il Supporto è molto competente. Pros La facilità dell'installazione e configurazione, la semplicità nell'installare automaticamente l'agent sui devices oltre ai tools che si possono usare durante la connessione remota. Cons Il dover installare manualmente gli agent sui devices in WAN ed. attualmente, l'impossibilità di gestire devices IOS. Per il resto non abbiamo ancora riscontrato particolari problemi. Review Source VR Verified Reviewer Manager Retail Used the software for: I used a free trial ### "Remote access good for money but with acount integration issues with other manage engine products like patch management." August 19, 2025 4.0 The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) web console and more administrative features Review Source JS Jaya S. IT Security Insurance Used the software for: 1-2 years ### "Remote Access Saving Times" May 5, 2026 5.0 ManageEngine Remote Access Plus is a solid, cost‑effective solution for day‑to‑day remote IT support and administration Pros it’s a solid, cost‑effective solution for centralized remote troubleshooting and system administration. Cons it may feel limited for teams needing highly polished UX, deep automation, or cross‑platform parity. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.