# ManageEngine Remote Access Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine Remote Access Plus the right Remote Desktop solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241075/ManageEngine-Remote-Access-Plus/reviews --- ManageEngine Remote Access Plus 4.6 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 6th, 2026 # Reviews of ManageEngine Remote Access Plus Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users.“ March 10, 2026 DC Dan C Network EngineerHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: I used a free trial. “I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work.“ December 5, 2025 AC Alaa C IT AdminHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I recently started using it for remote management, and the experience has been stable and reliable, making daily IT support tasks easier and more organized.“ December 22, 2025 HM Hikmat M IT Network AdministratorNewspapers, 51 - 200 employeesUsed the software for: Less than 6 months. “The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find.“ March 10, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “Great Value for Money I've checked more than a few remote access on premises application and ManageEngine Remote Access Plus had the best Value for Money!“ April 5, 2026 EZ Elie Z IT managerElectrical/Electronic Manufacturing, 201 - 500 employeesUsed the software for: Less than 6 months. “on slow connection the connection doesn't always work.“ April 5, 2026 TH Tony H Systems AnalystEducation Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present.“ September 25, 2024 MB Michael B System ManagerInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “One con at least to me is the moment you sign up for anything manageengine you get nonstop emails saying hey you haven't tried this yet.“ September 26, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Wayne H. IT Manager Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Well priced and very functional Remote Control solution." April 15, 2026 4.0 Overall good experience and a damn sight cheaper than many other competitors. ManageEngine are a long established and reputable company which shows in the quality of the product. Pros Price and functionality are excellent value for money compared to competitors, it is exceptionally easy to use and roll out. Remote access, once connection is established is smooth and fully functional Cons Occasionally, for no discernible reason, an agent will fail to respond. Closing the browser and opening it again usually resolves this so maybe cookie handling? Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Price, Datto was costing more per month than RAP is for a year Review Source DC Dan C. Network Engineer Hospital & Health Care Used the software for: I used a free trial ### "ManageEngine Remote Access Plus Could Edition" December 5, 2025 5.0 This is a very well rounded product that simply works as advertised. If the remote device has power and an internet/network connection, it connects the first time, every time. The initial setup was very easy and quick. We were up and running within 15 minutes. Pros This product excels in ease of use. It simply, 'just works'. This is a full featured remote control, unattended access, product. This product has file transfer, chat and many essential system management tools. The pricing of this is a GREAT value for the features offered. I have not needed to contact their technical support on this product so I have no opinion on the quality of their support at this time. Cons There are very few things to report as a negative about the product. I suppose, the one thing I did notice, when using the remote command prompt, the up and down arrows, to recall previous commands and the tab key to complete a partially typed command, do not work. Alternatives considered [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ManageEngine Remote Access Plus The ManageEngine product was much easier to setup, configure and maintain. Also the RealVNC product was less reliable in establishing remote connections over the Internet. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) Two reasons, Webex Is discontinuing support of their remote, unattended access product and their licensing cost is high. Review Source mohamed F. IT admin Automotive Used the software for: 1-2 years ### "RDP-Manage Engine" January 27, 2026 3.0 better,Windows Remote Desktop (RDP), macOS Screen Sharing, Linux VNC/SSH,Technicians can fix problems on user machines without being physically present. Pros its cost effective, asset management and Working from Anywhere: Access your office computer from home, a café, or while traveling. Accessing Specialized Software: Use high-powered or licensed software installed on a remote workstation. Cons slowness,Server Administration: Manage headless servers (like in data centers) from a single location. Collaboration & Training: Share your screen with a colleague or guide them through a process. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus anydesk, teamviewer, ultraviewer,Splashtop, Chrome Remote Desktop Review Source GC Gabriel C. IT infrastructure leader Health, Wellness and Fitness Used the software for: 1-2 years ### "Remote Access Plus its a good alternative to traditional APPS" January 8, 2026 4.0 In our organization, we use RAP for remote technical support to internal clients and to control remote access for external providers, who previously used TeamViewer and AnyDesk without oversight. Having RAP on an on-premises server gives us greater control over users and an additional layer of security, It also allows us to perform various functions without having to access the user's endpoint, thus avoiding interrupting their work Pros Remote Access Plus connections works well within the LAN, but it's a bit slower outside of it. Its ease of connection, is a plus. You can access the CMD and perform tests without disturbing the user, or review the underlying services. The product's price isn't high and it offers interesting functionality, and if you want to go further, Manageengine offers alternatives with more options. Cons It is not very suitable for connection through the APP, and consumes too much RAM during the connection, sometimes even causing the endpoint to freeze. Alternatives considered [AnyViewer](https://www.capterra.com/p/276751/AnyViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus better cost-benefit ratio, compared to other alternatives on the market Review Source Rich K. President Computer Software Used the software for: I used a free trial ### "Powerful, Reliable, and Secure Remote Access Solution" August 4, 2025 5.0 Overall, has been a lifesaver for our distributed IT team. It’s cut down our response time for support tickets and made system maintenance a breeze. The product feels stable, secure, and well-supported. Even during peak usage, the performance has remained consistent. I also like the transparency of session logs and user activity tracking—it gives us peace of mind from a compliance standpoint. Pros The seamless remote access functionality is incredibly reliable and responsive. I particularly appreciate the ability to manage endpoints across multiple networks without any noticeable lag. The UI is clean, intuitive, and makes it easy to navigate even more advanced functions. It’s a huge plus that it integrates well with our existing systems and provides detailed audit logs for all sessions. Cons Initial setup can be a bit confusing due to the number of configuration options. It would be great to have more in-app guidance or tooltips explaining each feature. Also, the mobile app could use some UX improvements to match the polish of the desktop version. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ManageEngine Remote Access Plus I chose because it offers robust enterprise features—like session recording, role-based access control, and built-in diagnostics—at a fraction of the price of competitors like TeamViewer or LogMeIn. It also integrates well with existing IT workflows and supports multi-OS environments. For the price and feature set, it’s hard to beat. Review Source EZ Elie Z. IT manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Good overall remote access tool for IT support" April 5, 2026 4.0 we use this tool for IT support and IT is a good system and easy to use. the only issue i have with it is that it is not direct connection. Pros Great Value for Money I've checked more than a few remote access on premises application and had the best Value for Money! Very Ease of Use, I've installed and configured every possible configuration and didn't have any issues. Cons had some Connection Issues, the application does not connect directly to the wanted client, the connection is throw the Server and need the server to have access to all vlans on the network. on slow connection the connection doesn't always work. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reason for choosing ManageEngine Remote Access Plus is available as an on premises installation Switched from [Dameware Mini Remote Control](https://www.capterra.com/p/10008984/Dameware-Mini-Remote-Control/) had to repurchase the license instead of renewing license because of license change and the price was not Good Review Source BB Bedrich B. Infrastructure Advisor Legal Services Used the software for: Less than 6 months ### "Infrastructure advisor" March 4, 2025 5.0 From the very beginning, the installation and setup process is highly intuitive. During the testing phase, we submitted numerous requests, which ManageEngine accepted and added to their development roadmap. Configuring role-based permissions is relatively simple, and using additional tools significantly streamlines the work of IT technicians. The support from ManageEngine is simply excellent. Installing agents on end-user devices is fairly straightforward. I would appreciate having more information in the logs, but even with the current setup, it is still very manageable. Pros Very easy to use. Support from ManageEngine. Helps and speeds up assistance for end users. Cons It happened that the link from the application to the manufacturer's website did not exist. The groups functioned slightly differently than I needed. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Pricing requirements from the previous service provider. Review Source MB Marius B. IT Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Manage Engine Remote Access Plus - Great value for money" January 23, 2025 5.0 The remote access plus product has been the winning choice for the business Pros This is a fantastic cloud based remote access tool that is very good value for money. As many other Manage Engine products, the product excels at what it does, and it is quite comprehensive for the price paid. Cons So far, I would like to see this integrate with Service Desk Plus Cloud, which is not currently possible. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus Very good value for money. It had all the features I required and have a lot of respect for Manage Engine and their customer feedback process. Great support provided by Manage Engine. Would be the perfect product, if it would integrate with Service Desk Plus Cloud, similarly to Zoho Assist. Review Source TH Tony H. Systems Analyst Education Management Used the software for: Less than 6 months ### "ManageEngine hits a home run!" September 25, 2024 5.0 From the moment I began using Remote Access Plus, it was clear that ManageEngine designed the setup process with simplicity in mind. The initial configuration was intuitive, requiring only a few steps to get the server up and running. What stands out is how straightforward it was to deploy to client machines. Whether you’re pushing the installation across a small number of endpoints or an entire enterprise, the process is smooth and remarkably fast. Within minutes, Remote Access Plus was functioning on multiple machines, without any need for manual intervention or complex configuration. One of the platform’s most beneficial features is its granular control over user roles. Setting up permissions for various IT roles is a breeze. Administrators can easily assign specific permissions based on responsibilities, which ensures that technicians only have access to the tools they need, enhancing both security and productivity. The user interface is well-organized, which makes configuring these roles quick and efficient. Remote Access Plus offers a powerful suite of management tools that allows IT technicians to take full control of remote systems. From its dashboard, you can monitor system health, resolve issues, and execute maintenance tasks. The availability of a command line interface (CLI) within the platform is particularly useful for advanced troubleshooting, allowing technicians to execute commands on remote machines without needing to be physically present. For registry edits, the built-in Registry Editor lets you access and modify system configurations with ease, which saves significant time compared to manual methods. Pros Ease of setup and deployment, configurability, the ability to create roles with different levels of access. The ability to chat, share files, screen record, restart, update the registry, install software, etc. Multi-monitor and OS support. Cons The setup UI is a little disorganized, but that's on the backend only. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Reason for choosing ManageEngine Remote Access Plus We use other products from this vendor and appreciate their support team as well as the ease of implementation and feature set. Switched from [Othership](https://www.capterra.com/p/266602/Othership/) The vendor stopped updating the software. They also had minimal support for multi-monitors and didn't support things like chat, windows management tools, logging, etc. Review Source HM Hikmat M. IT Network Administrator Newspapers Used the software for: Less than 6 months ### "Reliable remote administration tool for enterprise IT support" March 10, 2026 5.0 Overall, my experience with Remote Access Plus has been very positive. It is a powerful and practical tool for IT administrators who manage many computers in a corporate environment. The software provides fast remote troubleshooting, monitoring, and system management from a single console. Deployment and maintenance are simple, and the platform works reliably in a Windows domain infrastructure. It significantly reduces the time required to support users and maintain systems. Pros Remote Access Plus is very reliable and easy to use for daily IT administration. The interface is clear and allows quick remote access to computers without complex configuration. I especially like the integrated tools such as remote desktop, file transfer, command prompt, and system manager, which help resolve issues without interrupting users. Deployment in a domain environment was straightforward, and the performance of remote sessions is stable even over slower network connections. Cons The web interface sometimes feels slightly outdated and some advanced settings are spread across different sections, which can take time to find. In addition, documentation for certain enterprise scenarios could be more detailed. However, these are relatively minor issues and do not affect the overall functionality. Review Source SK Sanjay K. IT Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "All solutions one roof " July 12, 2024 5.0 Pros Admin tool are good inventory management Review Source ST Shreedhar T. Inventory manager Warehousing Used the software for: 2+ years ### "Resolve issue faster with it's extraordinary features" February 16, 2023 5.0 It is one of the most advanced solution to remotely support users. Pros We are logistics company and we have our own inhouse ERP for inventory.As a inventory manager i have to take remote access of user's system frequently to resolve ERP related issues. is helping me to resolve user's issue by taking remote access of his system. Along with common features like screen sharing, chatting, File sharing it also provides advanced features like start or stop services from my laptop which helps me to troubleshoot and resolve issue faster. Cons I am using it since last 3 to 4 years and I didn't faced any issue with it. Review Source vS vikas S. Manager Education Management Used the software for: Less than 6 months ### "Review ManageEngine Remote Access Plus" March 2, 2023 5.0 is user-friendly and offers an intuitive interface, making it easy to navigate and use. It also provides robust security features to protect sensitive data and ensure compliance with industry standards. Pros Improved productivity: IT professionals can remotely manage and monitor multiple computers and servers simultaneously, allowing them to be more productive and manage their time more effectively. Cons Compatibility issues: Remote access software may have compatibility issues with certain operating systems, hardware configurations, or network environments, which may limit its usability.User error: Remote access software requires users to have the appropriate technical knowledge and skills to operate it effectively, and user error can result in data loss or other issues. Review Source NH Nelson H. Systems Administrator Retail Used the software for: 1-2 years ### "Great Management and Remote Support without breaking the budget for small business" October 7, 2022 5.0 Pros We enjoy the ease of use and access. Logging into the control panel is so easy and takes seconds. This allows us to quickly handle IT issues within seconds rather than minutes using other alternatives. Cons I don't have many cons to state. I believe that if I had a gripe about anything, it would be the lack of UI control. However, that would likely be more or less my own personal desire and not a needed feature. Review Source VA Vipul A. It head Information Technology and Services Used the software for: Less than 6 months ### "Lovely SOfftware" November 27, 2022 5.0 Pros Remote support feature is the best feature Cons Wake on lan i dont fine much usefull for me Review Source LP Leonardo P. CEO Computer & Network Security Used the software for: I used a free trial ### "Ideal for support" December 7, 2023 4.0 Pros Always available, easy to use, branding, Cons Not working on Linux, Sometimes works weird when connecting more than one person Review Source bC barry C. web develioper Information Technology and Services Used the software for: I used a free trial ### "so easy and cheap !!" February 9, 2021 5.0 Literally used the free trial for 30min and then signed up for the pro subscription. its so easy to use beets the pants of teamviwer Pros Been using this remote access plus for like 30min and love it its so cheap costs be around £7 to manage 15 of my clients computers Cons cant find any literally so easy to use straight away Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) cost and features Review Source ML Mike L. IT Director Consumer Goods Used the software for: Less than 6 months ### "Good Product for the price" June 18, 2021 4.0 Pros Speed to implementation with AD and intégration with Servicedesk Plus cloud Cons Nothing to expected with the solution realy easy to use Reason for choosing ManageEngine Remote Access Plus I use with service desk plus cloud Review Source AD Alysha D. IT Administrator Construction Used the software for: I used a free trial ### "Great Value for Product " June 1, 2021 5.0 The application has dramatically improved our organization and IT support of tablet devices across our company. Pros I was drawn to the product due to the trial and price and impressed by the extent of the features. Cons No negative feedback at this time. Enrollment and set up was straightforward. Review Source AS Anna S. Commerical Lines Account Manager Insurance Used the software for: Less than 6 months ### "Perfect remote access software" August 5, 2020 5.0 Pros Perfect solution for troubleshooting any desktop computer remotely. Cons Interface is old fashion, could be a bettter ui/ux experience. Review Source VR Verified Reviewer Manager Retail Used the software for: I used a free trial ### "Remote access good for money but with acount integration issues with other manage engine products like patch management." August 19, 2025 4.0 The software is really good, sometimes it has some lag on the console, but it works fine, the ipad app is really good compared with other solutions in the market. Pros It provides real value for money, the other options are mote expensive and lack some really needed functionality like wake on lan. Cons The fact that at least from my perspective I was no able to review patch management along with Remote access, it created diferent install packages and only one was active. I needed to remove patch management and reinstall remote access to make it work. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) web console and more administrative features Review Source AC Alaa C. IT Admin Hospitality Used the software for: Less than 6 months ### "AC Zohoh access" December 22, 2025 5.0 I recently started using it for remote management, and the experience has been stable and reliable, making daily IT support tasks easier and more organized. Pros The tool is very fast and easy to use, with a smooth remote connection experience and clear reports that help monitor systems efficiently and save time. Cons So far, I have not faced any issues or limitations. All the features I need for remote management are available and working as expected. Review Source rS raj S. IT Consultant Accounting Used the software for: 6-12 months ### "Great product at affordable price" December 15, 2024 5.0 Manage engine remote access plus is a great product and easy to use, the powerful tools like file manager, task manager, ability to start or stop services without remoting into machine is absolutely game changer for me, I would continue using this product as support is amazing even for free editions Pros Easy to install and powerful bundle of tools available from single console Cons no option for one time run exe like team viewer quick support Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ManageEngine Remote Access Plus Price and ease of use, there are lots of steps to sign up for other product trials Review Source jK john K. IT Manager Information Technology and Services Used the software for: I used a free trial ### "Give access and stay safe and compliant" June 23, 2025 5.0 Easy to set up and reliable. Audits and records everything so you can safely give access to remote teams and subcontractors. Pros Cloud convenience and security but also has an on-premises option. All the options you might need such as RBAC and assets groups plus session recording! Cons In the cloud version the recorded sessions are stored in place without the option to choose your own cloud or storage space. Also, the recording download is only manual and can't be scheduled. Review Source EG Elvison G. Business Architecture Supervisor Food & Beverages Used the software for: 6-12 months ### " ManageEngine Remote Access Plus" October 16, 2024 5.0 I use to provide support to the users in my job. Pros What I most like about 10 is the easy to use interface and its features like file transfer and screen recorder, above all the multi-monitor support feature. Also, it provides detailed reports on active remote sessions and tasks performed. Cons Configuring the ports required for agent-server communication can be complex. In addition, the effectiveness of remote access can be affected by network quality, which can cause delays or interruptions in the connection. Although the interface is simplified, it may require some adaptation time for new users who are not familiar with this type of tool. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.