--- title: "Benepass Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Benepass the right Benefits Administration solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/241237/Benepass/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Benepass 4.5 (17) [View alternatives](https://www.capterra.com/p/241237/Benepass/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Benepass Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-17 of 17 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Project Manager Used the software for: 3-5 years ### "Roll Over Issue" April 15, 2026 1.0 Overall, I'm usually unaware of my status with Benepass as I only use it once a year for a big purchase. However, this year I went to use points before they expired and ended up being negative because the transaction processing rules were not transparent. The fact that I'm pressured to use the money every year or lose it defeats the purpose for me. I made purchases on New Year's Eve to ensure I wouldn't needlessly lose points, only to find out later that the points had already been deducted from my account, despite my account balance not reflecting the deduction. This caused my account to go negative. So instead of rolling over the maximum funds I could, I ended up negative. The team I spoke to was not helpful as they simply reiterated the policy to me, which is never made clear. I done the same thing the year prior and not had this issue occure. Instead of trying to resolve the issue and return the funds that I had earned as the customer, I was told to talk to my HR. Transferring the responsibility back to me in this situation is not customer service; it feels like being taken advantage of. This was a clear double dip because I had the funds to cover my purchases, but since my funds were prematurely scheduled to expire, I lost the points I was going to save. If I had known they were expired, I obviously wouldn't have made the purchase and just rolled over the max amount. The fact that I was allowed to go negative in the first place shows the fault in the system. Pros I like that Benepass is flexible and allows for a wide variety of products to be purchased. It is great that they don't limit the pool. Cons The two biggest issues are that you can't use it for partial payments and that you can only roll over a set amount each year. Review Source VR Verified Reviewer Curriculum Partner Used the software for: Less than 1 year ### "Easy to Use and Track Expenses " April 4, 2022 4.0 Benepass makes it easy to distribute funds to employees. Even those are aren't tech-savvy can easily figure out this virtual card. Pros I love benepass because it is EASY to use. I downloaded the app and my virtual card for my HSA and company stipend were set-up. I can easily track my expenses and upload receipts. Cons The app can sometimes be glitchy, and any sort of changes (aka increasing money into your HSA) has to be done through email to reach customer support. I wish there was a built in chat or ability to manage some features myself. Review Source ethan D. Design Lead Used the software for: Less than 1 year ### "Benepass review" April 5, 2022 5.0 It's been great — I'm very happy with the product. It's a great perk at my company. Pros I don't usually expense things to Benepass, I mainly just use it as a debit card for those areas that it automatically expenses for me. I like that it integrates so easily with my other cards and routines. The customer service has been very responsive when I've had any questions or concerns with how money has been expensed. Cons It's very easy to use — most day-to-day functions are really easy to use and intuitive. I think improving analytics and spending habits could be a great feature moving forward. I'd love to see the common areas where I'm using money. Review Source R Reviewer Customer Experience Advocate Used the software for: Less than 1 year ### "Love using Benepass!" April 4, 2022 4.0 Pros My employer provides commuter, lunch, and fitness/wellness benefits through Benepass and I love using it! It’s great that I can add my Benepass card to my Apple Wallet for tap-to-pay. Benepass customer support is great. If a merchant ever declines my Benepass card, the reimbursement process is simple and convenient. I have used other commuter benefit distributors in the past that were clunky with outdated software and only offered physical cards. The don’t even hold a candle to Benepass! I’m a very satisfied user. Cons Occasionally a vendor or merchant won’t accept the card and that can be annoying, but thankfully the reimbursement process is easy and can be done right from the app. Review Source VR Verified Reviewer Professional services principal Used the software for: Less than 1 year ### "Easy to use overall" April 5, 2022 4.0 Overall an easy to use app. Pros It is great to see my benefits in an easy to use app. Cons I had some difficulty completing a couple of steps such as setting up a linked account. It all worked out but I did have to submit a support ticket to actually get through the setup then a ran into an error. The support team did respond promptly and all was resolved. Review Source R Reviewer Sr. Director, Global Benefits Used the software for: Less than 1 year ### "Great Partner!" April 5, 2022 5.0 Pros The team went to great lengths to customize a solution that best met our needs! Cons International is still a little clunky, and could use some time and attention. Review Source R Reviewer Business Development Representative Used the software for: Less than 1 year ### "Benepass changed my life!" April 5, 2022 5.0 Love it. I use it almost everyday. Pros Benepass has been great. Not only I can use it almost everywhere for food and groceries, but also they have an amazing customer care team. They usually respond within the same day. Cons No negative feedback. I've enjoyed my experience so far Review Source Dorie S. Support Manager Used the software for: Less than 1 year ### "Great tool to submit expenses on different categories" April 4, 2022 5.0 Very easy and my colleagues are thrilled with this Pros I like how the different categories are broken up and know how much I have to expense before each quarter. Cons I do not really have any dislikes, I think an ETA of potential payment delivery would be great! Review Source R Reviewer software engineer Used the software for: Less than 1 year ### "Gets the job done" April 18, 2022 4.0 Pros It's straightforward to use and generally does what I need it to (upload receipts for reimbursement). Cons Buggy, I've had to contact support for a number of issues related to basic functionality. However support was pretty responsive and I've always had my issue resolved in a fairly timely manner. Review Source R Reviewer Computational scientist Used the software for: Less than 1 year ### "Benepass review" April 5, 2022 5.0 The customer support is very active and polite. It has been very pleasant to all questions about our benefits and also other random questions about the app or the benefits. Pros Submitting receipts for reimbursements are really easy to use and has a user friendly environment. Having a physical card and card info to use online also is helpful. Cons It takes relatively a long time to get reimbursed I am not sure if it is on Benepass or my company though. Review Source R Reviewer Licensed Professional Counselor Used the software for: Less than 1 year ### "Benepass is the best!" April 5, 2022 5.0 I have had a great experience with Benepass. I've had a couple of issues with reimbursement, but customer service was on top of it and handled it quickly and professionally. Pros I like all of the various options available to me. I appreciate the quick response from customer support. I love being able to see all of my transactions in one place. Cons I think finding vendors who accept Benepass could be made a bit easier. It seems complicated to determine if a vendor I would like to use is also a Benepass vendor. Review Source R Reviewer Director, Data Management Used the software for: Less than 1 year ### "Great product to manage balance of benefit account" April 4, 2022 5.0 Pros This product is very easy to use; the ability to add photos of receipts via the app allows for immediate submission and faster reimbursement. In addition, having examples of benefits that qualify for submission visible in the app increases likelihood of use. Cons I would like to see a reason provided for rejection of submitted reimbursements. In addition, there should be an adjudication process easily accessible. Review Source R Reviewer Manager Used the software for: Less than 1 year ### "Great Benefits System" April 5, 2022 5.0 Pros Love how easy it is to use on a user level. Great customer service if you have questions or if anything is unclear. Cons Would be great to have a "places I can use it near me" feature. Review Source R Reviewer UM Medical Director Used the software for: 1-3 years ### "Senior UM Medical Director" April 4, 2022 5.0 Great Pros I love the ability to keep track of my benefits on an App Cons It is a little clunky but your customer support is amazing. Review Source R Reviewer Sr.Specialist Used the software for: Less than 1 year ### "Value added Software " April 6, 2022 5.0 Great platform Pros At one location, we find all the information of stores for nutrition, fitness, travel etc. Cons I don’t see any cons for this Benepass app Review Source R Reviewer Director PV Germany Used the software for: Less than 1 year ### "Moderna Benefits" April 4, 2022 5.0 Pros Implementation the payment of a virtual credit card. Cons Nothing - all is very fine and for me good. Review Source R Reviewer Senior Research Associate Used the software for: Less than 1 year ### "Great!" April 5, 2022 5.0 Pros I use this software to get reimbursed for fitness related purchases Cons It should be made clear that you need to link a bank account before submitting for reimbursements Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.