--- title: "Software Assistenza Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Software Assistenza - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/241266/Software-Assistenza/" page_type: "product" language: "en" --- # Software Assistenza Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Software Assistenza ## What is Software Assistenza? Software Assistenza is a cloud-based management software that makes it possible to keep track of customers' technical assistance. This is useful for companies who want to develop their logistics division. The app is modular and usable anywhere thanks to the cloud. It facilitates the monitoring of electronic invoicing, goods sorting, and any technical intervention. It also facilitates the management of individual quotes on purchases and sales. ## What is Software Assistenza used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €12 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Software Assistenza?[Manage this product listing](https://www.g2.com/products/software-assistenza/claim_requests/new?auto=true) ## Software Assistenza Overview Updated September 2026 AI summary Software Assistenza is a customer service platform for small businesses that need to manage support tickets, call center operations, and multi-channel communications from a single system. It offers live chat, a customer portal, alerts, automation, knowledge base management, and reporting, with additional options like real-time monitoring, customizable fields, and API access. Deployment spans web, desktop, and mobile devices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Software Assistenza 0.0 VS. [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price €12 Per User, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (1,487) Value For Money 0.0 (0) Value For Money 4.4 (1,369) Customer Service 0.0 (0) Customer Service 4.5 (1,246) ## Software Assistenza alternatives [4.5 (522)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price $89.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Software Assistenza Overview ### What company size and specific industries is Software Assistenza built for? Software Assistenza is designed for small and medium-sized companies that need more accurate management of their logistics department. It is aimed at businesses handling logistics operations and is suited to organizations that want better control over shipping, inventory, and related coordination tasks. Features and Usability ### What are the key features of Software Assistenza? Software Assistenza includes support ticket management, call center management, and a customer portal for handling service requests. It also offers live chat, multi-channel communication, and interaction tracking, plus alerts and escalation, task automation, reporting and statistics, a dashboard, customizable fields, knowledge base management, real-time monitoring, and API access. Pricing ### How much does it cost and what fees or limitations are included? Software Assistenza starts at €12 per user/month for the TECH plan, billed annually plus VAT, with a free trial available. PROFESSIONAL costs €24/month, ENTERPRISE €32/month, and PREMIUM €36/month. Each higher tier adds features such as ticketing, e-invoicing, barcode management, and bank transactions. Getting Started and Support ### What training and onboarding options does Software Assistenza offer? Software Assistenza provides in-person training, live online sessions, and documentation. In-person training supports direct guided instruction, live online sessions allow remote real-time guidance, and documentation offers written reference material for self-paced review and ongoing use. Getting Started and Support ### What customer support options does Software Assistenza offer? Software Assistenza provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback on support is available, so user experience details such as response speed, helpfulness, or recurring frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 5,357 Remote Support reviews Capterra data shows that buyers of customer service software rank the following features as their top priorities: - **Support Ticket Management** (**43%** of reviewers rated this feature as critical) - **Call Center Management** (**42%**) - **Multi-Channel Communication** (**39%**) Software Assistenza supports all three features that reviewers rate highest: **Support Ticket Management**, **Call Center Management**, and **Multi-Channel Communication**. Together, these capabilities help businesses manage customer requests in one place, handle phone-based support more effectively, and stay connected across multiple service channels, allowing teams to respond faster and deliver more consistent customer service. Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Customer Portal A website or login for customers to access information Customizable Fields Customize data fields to support various needs and use cases Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Software Assistenza 14 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Customer Portal: A website or login for customers to access information - Customizable Fields: Customize data fields to support various needs and use cases - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Interaction Tracking: Track interaction history by documenting conversations for contacts - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/241266/Software-Assistenza/pricing/) TECH €12.00 Per User,Per Month It includes: - Customer & supplier management - Technician management - Product/equipment/plant management - Scheduling/Planning - Mobile app PROFESSIONAL €24.00 Flat Rate,Per Year It includes: - All TECH features - Support ticketing - Technician leave management - Event series management ENTERPRISE €32.00 Flat Rate,Per Year It includes: - All PROFESSIONAL features - E-invoicing (PA & B2B) - Customer/supplier due dates PREMIUM €36.00 Flat Rate,Per Year It includes: - All ENTERPRISE features - Price lists - Barcode management - Bank transactions Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.