--- title: "Fuzey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Fuzey Software - reviews, pricing plans, popular comparisons to other Reputation Management products and more." source_url: "https://www.capterra.com/p/241313/Fuzey/" page_type: "product" language: "en" --- # Fuzey Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Fuzey ## What is Fuzey? Fuzey offers an all-in-one inbox through which SMEs can respond to leads, manage their bookings, send invoices, and boost their reviews ## What is Fuzey used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Review Management](https://www.capterra.com/review-management-software/)[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £89 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Fuzey?[Manage this product listing](https://www.g2.com/products/fuzey/claim_requests/new?auto=true) ## Fuzey Overview Updated September 2026 AI summary Fuzey provides small businesses with tools to manage customer engagement, appointment scheduling, and communications across multiple channels. Its features include an activity dashboard, customer history tracking, email and feedback management, reporting, and visual analytics. With options for customizable branding, CRM capabilities, and social media integration, Fuzey is available on web and mobile platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Fuzey 5.0 (6) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £89 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.6 (1,446) Value For Money 4.8 (6) Value For Money 4.4 (1,249) Customer Service 5.0 (6) Customer Service 4.6 (1,399) ## Fuzey alternatives Highest Rated [4.7 (689)](https://www.capterra.com/p/162588/HoneyBook/reviews/) Starting price $36.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Weave](https://www.capterra.com/p/141842/Weave/) [4.3 (673)](https://www.capterra.com/p/141842/Weave/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141842/Weave/) ## FAQs about Fuzey Overview ### What company size and specific industries is Fuzey built for? Fuzey is designed for service-based local businesses in the UK, Ireland, and North America. It fits small to mid-sized companies that work directly with local customers, especially businesses in trades, home services, and similar service sectors. Features and Usability ### What are the key features of Fuzey? Fuzey offers CRM, customer database, and customer history for contact management, plus appointment management, online booking, recurring appointments, and calendar sync for scheduling. It also includes multi-channel communication such as email management, SMS messaging, chat/messaging, IVR, and autoresponders, along with reporting/analytics, review monitoring, and workflow management. Integrations ### Which third-party tools and platforms does Fuzey integrate with? Fuzey integrates with 6 third-party tools and platforms, including HubSpot CRM and QuickBooks Online for business workflows, plus Facebook Business Suite, Google Maps, Stripe, and WhatsApp. These integrations cover CRM, accounting, payments, mapping, and communication needs. Answer based on 2 reviews Getting Started and Support ### What training and onboarding options does Fuzey offer? Fuzey provides in person training, live online sessions, webinars, documentation, and videos for teams getting started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced viewing. Getting Started and Support ### What customer support options does Fuzey offer? Fuzey provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Support experience feedback is not available here, so no claims can be made about response times, helpfulness, or common frustrations. Users can still use these channels for help and product guidance. ## Features AI summary Based on 3,736 Reputation Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) Fuzey supports **Content Management** and **Activity Tracking**, so teams can organize customer-facing materials and monitor interactions across day-to-day workflows. However, it does not offer **Engagement Tracking**. Instead, it provides other important capabilities that reviewers also value, including **Third-Party Integrations** (**44%**) and **Customer Database** (**41%**), helping businesses connect their tools, keep customer records in one place, and giving teams better visibility into customer relationships and ongoing activity. Customer Database 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important A collection of customer information such as contact details, demographics, previous interactions, etc. Chat/Messaging 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Communication Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat Review Monitoring 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Automatically monitor and receive alerts for any new online reviews Customer History 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Access previous interactions or concerns to maintain customer relationships Negative Feedback Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Fuzey 51 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Group Scheduling: Automatically find mutually available meeting time slots across multiple calendars - Inbox Management: Organize, prioritize, and manage incoming communications - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - Online Booking: Book meetings and appointments through a website or digital platform - Online Payments: Accept and process online payment transactions - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Recurring Appointments: Schedule repeating appointments based on a duration of time - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (6) 5.0 Based on 6 reviews ## Pricing Value for money 4.8 (6) Free Trial Basic £89.00 Flat Rate,Per Month Value for money 4.8 (6) 4.8 Based on 6 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 5.0 Based on 6 reviews Filter by rating 5(6) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CB Charlotte B. Owner Retail ### "Cannot live without it! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Everything was a stressful and ill maintained mess, now everything is organised. Pros Overall, this software has allowed me to put my energy into growing and maintaining my business, rather than stressing and merely “managing” at the previous level. Who knew one piece of software could reduce stress on this level. Cons Optional tipping transactions and client information forms would be great! Switched from [Wix](https://www.capterra.com/p/169007/Wix/) [Calendly](https://www.capterra.com/p/148036/Calendly/) [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) For a simple, comprehensive platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Lloyd M. Director Security and Investigations ### "Streamlining customer support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 6, 2022 Very positive. Highly recommend. Pros Able to allow all staff to interact and reply to customers via a single number Cons 24hour cut off to replies on whats app is problematic for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ET Elane T. Administration Construction ### "Easy To Use " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2022 Very happy Pros The Fuzey system makes it easy to liaise with customers over text messaging or WhatsApp. This enables us to gain information effectively. As customers are more accessible via text, the payment system has been very successful and with the added bonus of sending review links which customers are directed to via a link with is very user friendly Cons I have not had any issues with the features currently Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DE Debbie E. Aftersales Retention Manager Automotive ### "Amazing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 7, 2022 Our overall experience with Fuzey has been great. \[SENSITIVE CONTENT\] has helped us so much to start us up and continuously checks in with us to ensure we are getting the maximum benefit from the platform, Thank you \[SENSITIVE CONTENT\] :) Pros Surveys & Feedback with Fuzey are amazing, It takes less than 30 seconds for us to send a SMS to a customer asking if they would leave us a Google Review, this brings the customer straight to our Google Business page, meaning no fuss or effort for our customers. We have seen an increase in Google Reviews from utilizing this aspect of Fuzey. Chat/Messaging in Fuzey is seamless, All communications are stored for easy viewing and follow up. Fuzey allows us to communicate with customers via instant messaging. This has a positive effect on my workload and also opens a new door of communication to our customers. Cons There is nothing not to like, \[SENSITIVE CONTENT\] is so efficient to help us amend any area's we may need. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Michael H. Director Electrical/Electronic Manufacturing ### "Crucial for streamlining my business!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2022 The team are incredible, as a new business when I first joined Fuzey I learned a lot from them in regards to customer service and customer management. The whole onboarding experience was really great and shout out to \[SENSITIVE CONTENT\] for the ongoing technical support! Pros An easy to use platform with a LOT of potential. I use WhatsApp to communicate with every customer through Fuzeys platform, from receiving photos for quoting, booking installations and sending review requests. Call recordings and voicemails sent to my inbox through WhatsApp so I can reply with message templates instantly after the call, or reply to missed calls. Payment requests via card or BACS payments are very impressive with an instant invoice generated in my Xero account. Most importantly the ability to easily send Google review requests to each customer, then receive review reports from Fuzey each week. Cons Looking forward to an app for easier mobile use and better notifications, and the release of the remaining features! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 9, 2022 Many thanks, Mike! We've enjoyed working alongside you over the last several months -- and we look forward to a long, fruitful partnership ahead! KD Killian D. Manager Security and Investigations ### "Review of our experience using Fuzey" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 18, 2022 Fuzey support has been incredibly responsive and supportive. Anytime we contacted them they were top class. They took on board any constructive criticism we passed them. Pros We started using Fuzey as a streamlined and professional way to engage with our customers that also ensured that each member of our team was familiar with what was being discussed. The overall feedback from each team member with regards to Fuzey has been incredibly positive with as late as this morning a team member saying “ Fuzey is one of the best things we have introduced in years. “ It provides an easy way for customers to send us images of the problems and messaging us to arrange call out appointments. Fuzey has definitely streamlined and made our customer enagagement a lot more professional. Cons There are some limiting factors but overall these are minor details. Nor being able to send text to a customer on WhatsApp without them messaging you first is a slight limiting factor as you must send a template message first. Any of the other factors I would imagine will be resolved once the app is released. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 8, 2022 Many thanks, Killian! We've enjoyed bringing our platform to your team and look forward to a long partnership ahead. Regarding WhatsApp templates, we hear you and are keen to see this change, too! Nevertheless, for now this is a WhatsApp policy that's designed to limit the potential of spam messages coming from WhatsApp for Business users -- but whenever this rule should change, Fuzey will be the first to provide free-form message capabilities from the start of the conversation. Thank you again for your feedback and we look forward to continuing to work alongside you over the years ahead! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.