--- title: "XE aR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about XE aR Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/241320/XpertEye/" page_type: "product" language: "en" --- # XE aR Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) XE aR ## What is XE aR? Engage in remote collaboration effortlessly across various devices using XE aR. No app or plug-in downloads are required; just visit xe. live. Initiate or join live, high-definition collaborative calls with your team, clients, or subcontractors. Invite guests seamlessly by sending a link via SMS or email. XE aR is compatible with popular web browsers such as Chrome, Edge, Firefox, and Safari, ensuring a smooth experience on any device. ## What is XE aR used for? [Collaboration](https://www.capterra.com/collaboration-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Video Conferencing](https://www.capterra.com/video-conferencing-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €162 Other, Per Year Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XE aR?[Manage this product listing](https://www.g2.com/products/xe-ar/claim_requests/new?auto=true) ## XE aR Overview Updated September 2026 AI summary XE aR provides businesses of all sizes with remote support capabilities, combining augmented reality, collaboration, and inspection tools with features such as screen sharing, real-time chat, and session recording. Its deployment options cover major platforms and devices. Notable options like two-way audio and video, two-factor authentication, and single sign-on support security and communication needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XE aR 0.0 VS. [### ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) [4.7 (1,901)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting Price €162 Other, Per Year Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,887) Value For Money 0.0 (0) Value For Money 4.6 (1,677) Customer Service 0.0 (0) Customer Service 4.4 (1,524) ## XE aR alternatives [Fastviewer](https://www.capterra.com/p/122974/Fastviewer/) [4.3 (3)](https://www.capterra.com/p/122974/Fastviewer/#reviews) Starting price $31.45 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/122974/Fastviewer/) Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/135003/Slack/) [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,641)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/194565/TeamViewer/) [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7,413)](https://www.capterra.com/p/237272/Webex/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/237272/Webex/) ## FAQs about XE aR Overview ### What company size and specific industries is XE aR built for? XE aR is designed for organizations in healthcare, manufacturing, automotive, oil and gas, energy and utilities, field services, and audit and inspection. The description does not specify a company size, so the product appears to target businesses in these sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of XE aR? XE aR offers live chat, real-time chat, and video support for direct communication, along with screen sharing, remote access/control, and two-way audio & video for session-based assistance. It also includes session recording, support ticket management, file sharing, user management, single sign on, two-factor authentication, and third-party integrations. Getting Started and Support ### What training and onboarding options does XE aR offer? XE aR provides in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online options support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does XE aR offer? XE aR provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. No reviewer feedback is available to describe support speed, helpfulness, or common frustrations, so the support experience cannot be characterized from user sentiment here. ## Features AI summary Based on 6,446 Remote Support reviews Not all remote support products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) XE aR supports **Remote Access/Control**, giving teams a direct way to connect to devices and resolve issues from a distance. However, it does not include **Access Controls/Permissions** or **Unattended Access**. Instead, it offers other important capabilities that reviewers also value, including **Screen Sharing** (**46%**) and **Chat/Messaging** (**48%**). These features help IT teams guide users visually and communicate in real time, allowing teams to troubleshoot problems faster and keep support interactions clear and organized. Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Decision Making Makes informed choices based on available data and objectives File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Live Chat Ability to chat online in real time XE aR 25 features ### All Features - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Decision Making: Makes informed choices based on available data and objectives - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Screen Sharing: Digitally share screen view with others - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Session Recording: Record active support and chat sessions for auditing and training - Single Sign On: Allow users to access multiple services after entering their login credentials once - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. ## Pricing Basic €162.00 Other,Per Year Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.