# Zengo Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Zengo the right Cryptocurrency Wallets solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241372/ZenGo/reviews --- Zengo 4.7 (167) [View alternatives](https://www.capterra.com/p/241372/ZenGo/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Zengo Ease of use 4.7 Customer Service 4.5 ## Pros and Cons in Reviews RP Ryan P Professional Housing ConsultantReal Estate, 11 - 50 employeesUsed the software for: 6-12 months. “My overall experience with zengo has been very positive, buying and selling crypto on this platform is simple, also the many coins they offer helps me stay in the loop.“ October 6, 2025 JW Jerome W CEOManagement Consulting, 2 - 10 employeesUsed the software for: 1-2 years. “Very inconvenient to purchase crypto through the payment platform, many of the gateways are very difficult to get approved with debit cards.“ November 29, 2024 NB Nicholas B ProfessionalGambling & Casinos, Self-employedUsed the software for: Less than 6 months. “That it partners with bitdegree and give you the tools to learn and efficiently manage and understand your crypto.“ November 28, 2024 JL Jaime L Banquet captain supervisorFood & Beverages, 51 - 200 employeesUsed the software for: 6-12 months. “I was using transack to buy bitcoin but I don’t have the option to see it in my phone app“ November 28, 2024 DB Dee B OwnerMarketing and Advertising, Self-employedUsed the software for: Less than 6 months. “While most exchanges in the US are hard to operate and require so many steps, it was very easy for me to use the Zengo for storage and exchange right after registration.“ November 29, 2024 SS Stacey S Owner and operator and administratorApparel & Fashion, Self-employedUsed the software for: Less than 6 months. “I'd have to say My overall experience with this app in particular was that I found myself content with the overall outcome yet I was not as impressed within the parameters set forth from the similarities that I found from other apps that I had profitable experience with.“ November 30, 2024 RN Robert L N Line FormanElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “I t hi inks it’s the best crypto exchange organization out there other than how difficult itvis for me to purchase coins“ November 29, 2024 MB Mitchell B OwnerInformation Technology and Services, Self-employedUsed the software for: I used a free trial. “Do not expect them to be sympathetic in the least if you lose tons of money on transactions. Like they told me, they didn’t initiate any trades it was me doing all that.“ December 5, 2024 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jeffrey B. Director Business Supplies and Equipment Used the software for: 1-2 years ### "ZenGo: Your Trusted Partner in Crypto Security" October 16, 2023 5.0 My experience with ZenGo has been exceptional. It's like having a fortress for my digital assets. The level of security they offer is truly unmatched, and I love the fact that I don't need to manage private keys. ZenGo's user-friendly interface makes managing my cryptocurrency effortless. I can confidently recommend ZenGo to anyone looking for a secure and user-centric crypto wallet. Pros Its 3FA recovery, Legacy transfer and MPC security Cons I honestly love everything about I can't lie about this. The best wallet I've ever used Switched from [Trust Wallet](https://www.capterra.com/p/233862/Trust-Wallet/) Because there was a more safer option Review Source Response from Zengo October 18, 2023 Thank you for your kind words! We're glad you're happy with Zengo wallet :-) CS Cody S. Assistant manager Retail Used the software for: 2+ years ### "Zengo what's not to love" November 28, 2024 5.0 Overall my experience has been top notch with no complaints I truly give zengo in A+ for meeting all my needs and being my number one place I go to buy sell trade or swap cryptocurrency Pros Zengo is one of the easiest crypto wallets that I've had the pleasure of using for all my crypto needs. As a friendly and easy to use interface that is perfect for beginners or seasoned vets of the crypto game. It's a one stop shop for all the popular crypto you can buy sell trade or swap all in one convenient place I've also found the fees on zengo are completely reasonable and hard to beat. Cons The only thing I don't like about things go is the fact it's hard to get it into your account if you're locked out Switched from [Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) I switched from coinbase because it was less fees on zengo easier to use and just all around better fit for my needs Review Source JH John H. Developer Computer Software Used the software for: I used a free trial ### "LetsZenGo now. " April 24, 2025 3.0 My overall experience is that the app is built well. It just needs some tweaks here and there to make it own. Pros Very easy to use app. Clean interface that works well. Token support is very nice. Color scheme is good too. Cons The wallet backup cloud features broke. So now i cant restore my wallet and lost my tokens. Shojld ne email restore. Review Source BH BRADLEY H. Marching band consultation Education Management Used the software for: Less than 6 months ### "A Simple, Clean crypto wallet I LOVED" November 29, 2024 5.0 My overall experience with Zengo is fantastic, and I have left it on my device and use it regularly, as it is a much desirable option than the ones I have been using. Pros Zengo’s Best quality is it clean UI and simplicity to use. So many wallets get caught up and trying to have too many bells and vessels and become a mess visually. Zengo always looks neat, tidy, and organized and leaves you never wondering where to find the service you’re looking for. Cons One of the cons that accompanies an app that is simple and clean to use as that they often times do not have all of the options you have to find in an app. With Zengo, I do find myself wishing I had some of the trader options or swap options available in other apps. Switched from [Atomic Wallet](https://www.capterra.com/p/233939/Atomic-Wallet/) Better aesthetic and simpler day to day usage Review Source CM Clay M. Musician Music Used the software for: 6-12 months ### "Definitely recommend Zengo! " November 29, 2024 5.0 This is the only wallet that hasn't ever given me a problem with a transaction. Every other wallet I've tried always makes me go through a long process of trying to verify my transaction, which ends up with me losing more than I gain. So I appreciate you guys. Pros Zengo is reliable, efficient, and trustworthy. Cons I haven't come across one thing that I didn't like about Zengo. Switched from [Trust Wallet](https://www.capterra.com/p/233943/Trust-Wallet/)[Exodus](https://www.capterra.com/p/229722/Exodus/) Exodus wasn't as bad as Trust Wallet, because I didn't have to do as much as far as verifying a certain transaction to actually make a transaction, but it also took up a little bit more storage than I wanted and made my phone slower too. Review Source RLN Robert L N. Line Forman Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Love Zengo ,however still have some reservations " November 29, 2024 4.0 I t hi inks it’s the best crypto exchange organization out there other than how difficult itvis for me to purchase coins Pros I love the way I can see in detail the progress is on my psych or selling of bitcoin Cons On how long it takes to move the my coins,and still trying to get use to not actually speaking to a person Switched from [Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) I just love the Zengo has everything laid out for you Review Source PD Paul D. Owner Construction Used the software for: 6-12 months ### "Excellent wallet" November 29, 2024 5.0 Awesome i love this wallet. Having fun building wealth Pros I love all the platforms i have to choose from.excellent crypto swapping platforms Cons Paying for gas is pretty rough.no real downfalls Switched from [Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) Swapping platforms in coinbase are not as good Review Source OH Omkar H. Manager Music Used the software for: 1-2 years ### "Best crypto app" November 29, 2024 5.0 Efficient and clear to use, no problems whatsoever Pros Quick access and easy to check value of cryptos Cons Too much advertising immediately upon opening app Switched from [prima:Time](https://www.capterra.com/p/131927/primaERP-Time-Tracking/) Used for several years and ultimately didn’t trust Abra Review Source JL Jaime L. Banquet captain supervisor Food & Beverages Used the software for: 6-12 months ### "Old guy new technology " November 28, 2024 5.0 Very happy with the service and the speed Pros Easy to work and also work fast with the bank Cons I was using transack to buy bitcoin but I don’t have the option to see it in my phone app Switched from [Bitcoin.co.id](https://www.capterra.com/p/234950/Bitcoincoid/) The savings of the transactions and the fast of them too Review Source JW Jerome W. CEO Management Consulting Used the software for: 1-2 years ### "My View and Experience Using Zengo" November 29, 2024 5.0 My experience has been good only because I send bitcoin to my wallet to be able to send to a recipient without have to whitelist the address for 24 hours. Also, I like the ability to select the speed of transaction. Pros User-friendly interface: Zengo's interface is designed to be easy to use, even for beginners. Security: Zengo uses a variety of security measures to protect its users' funds, including two-factor authentication and cold storage. Zengo supports a wide range of cryptocurrencies, including Bitcoin, Ethereum, Litecoin, and XRP. Cons Very inconvenient to purchase crypto through the payment platform, many of the gateways are very difficult to get approved with debit cards. Switched from [Trust Wallet](https://www.capterra.com/p/233943/Trust-Wallet/) Payment gateway were not easy to get approved with a credit card. Review Source DC Derek C. Owner Computer Software Used the software for: Less than 6 months ### "Best Exchange Ever!!" November 30, 2024 5.0 I am extremely impressed with all the users friendly tabs and options Zengo provides Pros The functionality of the platform is seamless, posing a very friendly atmosphere for beginners in the trade. Cons I could not find a single issue while using the platform, very detailed and easy to use. Switched from [Binance](https://www.capterra.com/p/252490/Binance/) Less fees with Zengo and lower withdraw requirements Review Source MB Meloney B. Owner Retail Used the software for: 6-12 months ### "Easy to use" December 3, 2024 5.0 It's been pretty awesome. I wish that the fees weren't so high and pro was cheaper. Pros Ease of use, not having to remember my passphrase. Cons How pricy it is for pro I think it's worth it but I can't afford it Switched from [Binance](https://www.capterra.com/p/252490/Binance/) Cause their platform was confusing and super expensive Review Source MK Michael K. Professor Entertainment Used the software for: 6-12 months ### "Enthusiastic about Zengo! Sign up NOW! " November 28, 2024 5.0 Very positive. Easy to use for newbie crypto investors and terrific for tge most experienced crypto aficionado. Highly recommend zengo! Pros I love the cool design and functionality. I also am very happy with the customer service I have received when I had a question. It is very professional and friendly. Cons Sometimes I need to refresh the page a couple of times to see updated balance. Review Source RM Rob M. Paralegal Government Administration Used the software for: 1-2 years ### "Zengo wallet" November 28, 2024 5.0 It’s worked well for my needs..! Fast and reliable..! Pros I like using it and works with my debt card for fast withdrawals. Cons Really have not had any issues using this wallet, way faster then Coinbase..! Switched from [Coinbase](https://www.capterra.com/p/233816/Coinbase-Wallet/) To slow processing funds when you need them Review Source AH Antony H. Product Analyst Insurance Used the software for: 2+ years ### "Zengo, Great, with a Minor Feature Request" November 28, 2024 5.0 Great! The customer experience advisors were outstanding as well. Pros I liked the ease of use when receiving and transferring crypto. The controls are nicely designed, descriptive, and informative as there is a real expectation with regard to timing. Cons I wish there were the ability to cancel transactions when they are pending. I had an issue a few months ago where the transaction had sat pending in the network for a few days. I wished I had the option to cancel it so I could resend it with an increased fee. Review Source CS Connor S. Ayurveda Recipe Creator Alternative Medicine Used the software for: 6-12 months ### "Love Zengo" November 30, 2024 5.0 One of my fave wallets to use, love the backup to iCloud feature with no login Pros Easy to use, love the user interface. I’ve had other wallets hacked but haven’t had any issues with Zengo. Love the security. Cons More options to buy crypto from fiat. I really don’t have many negative things to say about my experience using the wallet. Review Source GG Gianna G. Contract Acquisition Specialist Health, Wellness and Fitness Used the software for: Less than 6 months ### "I LOVE YOU GUYS!" November 29, 2024 5.0 Quality service in a timely manner with friendly agents Pros Timely and friendly agents in customer service Cons There was nothing I did not like about this site Switched from [Bitly](https://www.capterra.com/p/172575/Bitly/) I had a poor experience with the company Review Source LH Larry H. Owner Consumer Electronics Used the software for: Less than 6 months ### "Zengo understood" November 29, 2024 5.0 Zengo was the only wallet i tried out that actually was enjoyable learning about crypto with. Pros Zengos no vilernabolity security key is the best in its class when it comes to crypto wallets. Cons It wasnt that there was anything that i didnt like about zengo. It was juzt hard to get familiar with trying a new wallet when i was use to my other wallet. Review Source JH Jeffery H. Owner Alternative Dispute Resolution Used the software for: Less than 6 months ### "Feedback store" November 28, 2024 4.0 I had a great experience for using zango I recommend it to everybody that's looking for good crypto wallet Pros Yep it's very easy to use for new beginner The stuff was really helpful with the decisions that needed to be made to help any situation that I need Cons Then it took so long to get a hold of customer service Review Source HB Hillary B. Nurse Hospital & Health Care Used the software for: 2+ years ### "Easy way to buy crypto" November 29, 2024 5.0 I used zengo to buy and transfer cryptocurrency. It was less than 10 minutes of my time start to finish. Didnt run into any problems. Would recommend. Pros It was simple and easy way to buy crypto Cons The fees but this is unavoidable with any crypto Review Source KN Kayla N. Teacher Accounting Used the software for: I used a free trial ### "Zengo is awesome" November 29, 2024 5.0 Awesome i had no issues and enjoyed the app Pros Three chrome device and quality of the app Cons None i enjoyed the app for the most part Review Source BF Brian F. Laborer Construction Used the software for: 2+ years ### "My Zengo experience was great." November 28, 2024 5.0 A very good experience with live support & hassle free customer service. Pros A great place to store crypto & earn on your crypto. Cons High minimum withdrawal but that's minor. Review Source EG Erola G. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Zengo and moonpay " November 28, 2024 4.0 I like Zengo overall it help me out with sending bitcoin I would like to be able to print out all my transactions or show me how to retrieve them Pros Response time I really like when I had an issue how quickly Zengo helped me. Cons I have pro I just do t like how much fees are taking out when I paid for pro it’s said 50% off but it does not seem like it just give me a break on those high fees Review Source VR Verified Reviewer Consultant Information Services Used the software for: Less than 6 months ### "Justin review " November 29, 2024 4.0 Am very happy with it overall great user interface and great community Pros It's an amazing project the interface is very users friendly Cons The membership is the drawback for me, id prefer I totally free version. Review Source DB Dee B. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Great experience from start to finish." November 29, 2024 5.0 Smooth and sequre, easy to use. I like everything about Zengo! Pros While most exchanges in the US are hard to operate and require so many steps, it was very easy for me to use the Zengo for storage and exchange right after registration. Cons Commissions can be high but it depends on the asset. Review Source Similar Products Featured ## Related categories [Cryptocurrency Wallets](https://www.capterra.com/cryptocurrency-wallets-software/)[Cryptocurrency Exchange](https://www.capterra.com/cryptocurrency-exchange-software/)