# MSP360 RMM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about MSP360 RMM Software - reviews, pricing plans, popular comparisons to other Remote Monitoring and Management products and more. Source: https://www.capterra.com/p/241467/MSP360-RMM --- # MSP360 RMM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 RMM ## What is MSP360 RMM? MSP360 RMM is an all-in-one remote monitoring and management solution designed for MSPs and IT teams. With unlimited endpoints, centralized management, free built-in remote access, proactive monitoring, automated issue resolution, MSP360 RMM empowers IT professionals to streamline operations, reduce downtime, and manage endpoints effortlessly – all without long-term commitments. ## What is MSP360 RMM used for? [Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Patch Management](https://www.capterra.com/patch-management-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $59.99 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSP360 RMM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.msp360.com/&name=MSP360 RMM) ## FAQs about MSP360 RMM Overview ### What company size and specific industries is MSP360 RMM built for? MSP360 RMM is designed for managed service providers and internal IT departments, making it suitable for organizations that need remote monitoring and management of client or company systems. The description does not specify a particular company size or industry, so its target audience is defined by IT service operations. Features and Usability ### What are the key features of MSP360 RMM? MSP360 RMM offers remote monitoring and management, remote access/control, device management, and device auto discovery for endpoint oversight. It includes patch management with automatic patch deployment and patch prioritization, plus alerts/notifications, real-time monitoring, server and network monitoring, customizable dashboards, reporting/analytics, and access controls/permissions. Pricing ### How much does it cost and what fees or limitations are included? MSP360 RMM starts at $59.99 per month per user for its RMM solution for MSPs and IT departments. A free trial is available. The plan includes unlimited endpoints, patch management, software deployment, alerting and reporting, centralized management, and free built-in remote access. Integrations ### Which third-party tools and platforms does MSP360 RMM integrate with? MSP360 RMM integrates with ConnectWise PSA and HaloPSA for PSA and service desk workflows. These cataloged integrations connect the platform with two third-party tools, supporting ticketing and operational coordination through its native integration options. Getting Started and Support ### What training and onboarding options does MSP360 RMM offer? MSP360 RMM provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does MSP360 RMM offer? MSP360 RMM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to get help, though no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Real-Time Monitoring 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Reporting/Analytics 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Real-Time Notifications 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Remote Access/Control 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling For MSPs 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Intended to be used by managed service providers Real-time Alerts 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Receive notification of issues as soon as they occur MSP360 RMM 53 features Define levels of authorization for access to specific files or systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Prevents, detects and removes malware Set a time to deploy patches automatically Monitor performance details involving CPU/memory utilization Alter the layout and content of dashboards Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Access client's system information, including hardware and software configuration, to perform diagnostics Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Manage incidents related to outages or breaches in functionality of IT systems Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Tracks and makes accessible data on the health of servers and other network components. Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources Install software updates and bug fixes remotely Determine which patches should receive immediate attention Monitoring and measurement of relevant metrics to assess the performance of IT resources Receive notification of issues as soon as they occur Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Identify and orchestrate execution of actions needed to restore systems to optimal conditions Access work applications remotely, for when working away from the office and/or traveling Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Notifying as a warning or reminder of a potential or imminent hazard Plan availability and assign specific time slots for tasks and resources Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.3 (4) Free Trial MSP360 RMM $59.99 Per User,Per Month It includes: - Unlimited endpoints - Centralized management - Computer health monitoring - Patch management - Software deployment - Script library - Free built-in remote access - Group actions tasks - Alerting and reporting - Antivirus management - Integration with PSA solutions - Integration with Deep Instinct (as add-on) Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kirk M. Network and Systems Engineer Information Technology and Services ### "Tired of your big bloated RMM? MSP360 RMM is refreshingly simple. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 5, 2024 MSP360 RMM has overall been a good experience. We found ConnectWise too big and needing too much hand holding so we were looking for a simpler solution. Having been a long time MSP360 customer we know that the product is relatively new and will continue to evolve over the years. Pros MSP360 RMM is a very simple RMM product offering the essentials: system resource monitoring, patch management, scripting, and remote control. It is not nearly as complex as something like ConnectWise, it's constantly evolving, and has a very attractive price point. Cons While it is considerably more simple than competing products and they are constantly adding new features I would love to see better reporting in general. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched due to price and needless complexity of our old product. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing MSP360 RMM We've used MSP360's other products in the past and had great success with them. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Anderson R. Analyst IT Information Technology and Services ### "The best way to centralize endpoints" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Pros I can obtain real-time results of the status of my endpoints and thus be able to act quickly and with the necessary improvements to continue with business activity. Cons You should have a dedicated environment unique to this solution Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM Pete M. Director of Technology Information Technology and Services ### "Director of Technology Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 13, 2024 It seems like it has promise but will need more. Pros Cost is very good, features need more functionality Cons Needs more features and integrations to work with other vendors Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andre M. Owner Information Technology and Services ### "Excellent Remote Management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2022 I'm extremely happy with this product and used it every day to monitor and support my customers. Pros Being able to install and manage the software from the control panel is the best feature and one that I use everyday. Cons Connect. it works well but not as fast as my current solution. Unattended remote access is not as easy to setup and use either. Reasons for choosing MSP360 RMM I currently use MSP360 Backup and have been very please with the product, so using RMM from the same control panel was a no brainier. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Chris S. Tech Manager Information Technology and Services ### "MSP360 Backup and RMM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 6, 2022 Pros We have used the backup product for a while now and it has performed well. We have started using the RMM and Connect portions recently and have liked the service so far. Cons Wish there was a Mac and mobile RMM and remote connect ability. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.