--- title: "MSP360 RMM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MSP360 RMM Software - reviews, pricing plans, popular comparisons to other Remote Monitoring and Management products and more." source_url: "https://www.capterra.com/p/241467/MSP360-RMM/" page_type: "product" language: "en" --- # MSP360 RMM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MSP360 RMM ## What is MSP360 RMM? MSP360 RMM is cloud-based remote monitoring and management software for MSPs and internal IT teams. Monitor Windows, macOS, and Linux endpoints, automate routine maintenance, and handle support from one web console. Track CPU, memory, and disk usage, configure custom alerts, and use scripts to respond automatically to selected issues. Schedule patching, deploy software, and run bulk actions to reduce repetitive work. Built-in remote access lets technicians troubleshoot Windows and macOS devices, while included ticketing turns RMM alerts into trackable support requests. These connected tools help teams resolve issues sooner and manage more devices without adding separate remote access or ticketing subscriptions. Community Edition gives new and small MSPs a free starting point for up to 50 endpoints, with no contract, credit card, or expiration. Paid plans support MSPs and internal IT departments with per-endpoint licensing. ## What is MSP360 RMM used for? [Server Monitoring](https://www.capterra.com/server-monitoring-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/)[Patch Management](https://www.capterra.com/patch-management-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1.75 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for MSP360 RMM?[Manage this product listing](https://www.g2.com/products/msp360-rmm/claim_requests/new?auto=true) ## MSP360 RMM Overview Updated September 2026 AI summary MSP360 RMM is a cloud-based remote monitoring and management solution for organizations of all sizes, supporting IT teams and managed service providers overseeing multiple systems. It offers server monitoring, real-time alerts, patch management, remote access, and IT asset tracking, with integrations for popular PSA platforms. Customizable reports, device auto discovery, and policy management enhance operational oversight and efficiency. ## FAQs about MSP360 RMM Overview ### What company size and specific industries is MSP360 RMM built for? MSP360 RMM is designed for managed service providers and internal IT departments, making it a fit for organizations that need remote monitoring and management support. The target audience is not defined by company size or industry, but by teams responsible for overseeing multiple systems and endpoints. Features and Usability ### What are the key features of MSP360 RMM? MSP360 RMM offers remote monitoring and management, remote access/control, device auto discovery, and device management for endpoint oversight. It also includes patch management with automatic patch deployment and prioritization, alerts/notifications with escalation, performance and server monitoring, IT asset tracking, vulnerability scanning, and customizable reports and dashboards. Pricing ### How much does it cost and what fees or limitations are included? MSP360 RMM starts at $59.99 per month per user for its Remote Monitoring and Management solution for MSPs and IT departments. A free trial is available. The plan includes alerting and reporting, patch management, software deployment, unlimited endpoints, and free built-in remote access. Integrations ### Which third-party tools and platforms does MSP360 RMM integrate with? MSP360 RMM integrates with 2 third-party PSA platforms: ConnectWise PSA and HaloPSA. These integrations connect MSP360 RMM to common service desk and ticketing workflows, giving teams two catalog-listed options for linking RMM data with PSA operations. Getting Started and Support ### What training and onboarding options does MSP360 RMM offer? MSP360 RMM provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars can support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does MSP360 RMM offer? MSP360 RMM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experience details are not available in the catalog data, so no conclusions can be drawn about response speed, usefulness, or common user frustrations with these channels. ## Features AI summary Based on 1,539 Remote Monitoring and Management reviews Capterra reviewers point to these as the top priorities when choosing Remote Monitoring and Management software: - **Server Monitoring** (**60%** of reviewers rated this feature as critical) - **Real-time Alerts** (**53%**) - **Real-Time Monitoring** (**59%**) MSP360 RMM supports all three of the features reviewers rank highest: **Server Monitoring**, **Real-time Alerts**, and **Real-Time Monitoring**. Combined, these capabilities help businesses keep track of server health, respond quickly to issues as they happen, and maintain continuous visibility across managed systems, allowing teams to reduce downtime and manage IT environments more efficiently. Server Monitoring 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Real-Time Monitoring 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Remote Access/Control 4.3 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Real-Time Reporting 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Active reporting of data and metrics Patch Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Install software updates and bug fixes remotely Reporting/Analytics 3.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data MSP360 RMM 68 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anti Virus: Prevents, detects and removes malware - API: Application programming interface that allows for integration with other systems/databases - Application Deployment: Provides tools for building, deploying, or integrating source code into hosted application. - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Automatic Backup: Data is backed up automatically to prevent data loss - Automatic Patch Deployment: Set a time to deploy patches automatically - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - CPU Monitoring: Monitor performance details involving CPU/memory utilization - Cross-system Integration: Works across multiple software systems or databases - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Deployment Management: Manage the processes involved when making the application ready for use - Device Auto Discovery: Automatically scan the network for devices and take pre-defined actions upon discovery - Device Management: Maintenance and upkeep of physical and/or virtual devices - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Endpoint Protection: Protect users working remotely and provide secure environments for personal devices to access company programs - Event Logs: A chronological record of actions or occurrences within a network, software, or process - For MSPs: Intended to be used by managed service providers - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Network Monitoring: Tracks and makes accessible data on the health of servers and other network components. - Network Security: Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources - Patch Management: Install software updates and bug fixes remotely - Patch Prioritization: Determine which patches should receive immediate attention - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Policy Management: Create, manage, and track policies and procedures within an organization - Real-time Alerts: Receive notification of issues as soon as they occur - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Remediation Management: Identify and orchestrate execution of actions needed to restore systems to optimal conditions - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard - Scheduling: Plan availability and assign specific time slots for tasks and resources - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Status Tracking: Track the status over time for a request, process, asset, or transaction - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Task Scheduling: Track and manage the scheduling of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Threshold Alerts: Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings - Ticketing: Customize, sell, and distribute tickets - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks --- Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.3 (4) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/241467/MSP360-RMM/pricing/) MSP360 RMM $1.75 Usage Based,Per Month It includes: - Centralized management - Computer health monitoring and alerting - Software deployment - Patch management - Group actions tasks - Free built-in remote access - Free built-in ticketing system - RMM API - SNMP monitoring - Antivirus management - Wake-on-LAN and remote reboot - Integration with PSA solutions - Script library MSP360 RMM Community Edition $0.00 It includes: - Centralized management - Computer health monitoring and alerting - Software deployment - Patch management - Group actions tasks - Free built-in remote access - Free built-in ticketing system - SNMP monitoring - Antivirus management - Wake-on-LAN and remote reboot - Integration with PSA solutions - Script library Value for money 4.3 (4) 4.3 Based on 4 reviews ## Integrations [ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ HaloPSA](https://www.capterra.com/p/20971/HaloPSA/) ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KM Kirk M. Network and Systems Engineer Information Technology and Services ### "Tired of your big bloated RMM? MSP360 RMM is refreshingly simple. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 5, 2024 MSP360 RMM has overall been a good experience. We found ConnectWise too big and needing too much hand holding so we were looking for a simpler solution. Having been a long time MSP360 customer we know that the product is relatively new and will continue to evolve over the years. Pros MSP360 RMM is a very simple RMM product offering the essentials: system resource monitoring, patch management, scripting, and remote control. It is not nearly as complex as something like ConnectWise, it's constantly evolving, and has a very attractive price point. Cons While it is considerably more simple than competing products and they are constantly adding new features I would love to see better reporting in general. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We switched due to price and needless complexity of our old product. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing MSP360 RMM We've used MSP360's other products in the past and had great success with them. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Anderson R. Analyst IT Information Technology and Services ### "The best way to centralize endpoints" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 19, 2024 Pros I can obtain real-time results of the status of my endpoints and thus be able to act quickly and with the necessary improvements to continue with business activity. Cons You should have a dedicated environment unique to this solution Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PM Pete M. Director of Technology Information Technology and Services ### "Director of Technology Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 13, 2024 It seems like it has promise but will need more. Pros Cost is very good, features need more functionality Cons Needs more features and integrations to work with other vendors Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AM Andre M. Owner Information Technology and Services ### "Excellent Remote Management Software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2022 I'm extremely happy with this product and used it every day to monitor and support my customers. Pros Being able to install and manage the software from the control panel is the best feature and one that I use everyday. Cons Connect. it works well but not as fast as my current solution. Unattended remote access is not as easy to setup and use either. Reasons for choosing MSP360 RMM I currently use MSP360 Backup and have been very please with the product, so using RMM from the same control panel was a no brainier. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CS Chris S. Tech Manager Information Technology and Services ### "MSP360 Backup and RMM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 6, 2022 Pros We have used the backup product for a while now and it has performed well. We have started using the RMM and Connect portions recently and have liked the service so far. Cons Wish there was a Mac and mobile RMM and remote connect ability. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.