# SemanticForce Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SemanticForce Software - reviews, pricing plans, popular comparisons to other Social Media Monitoring products and more. Source: https://www.capterra.com/p/241518/SemanticForce --- # SemanticForce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SemanticForce ## What is SemanticForce? SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for the product, marketing, PR, and customer support professionals. We create a positive impact on business through the power of listening. Our 360 market view concept features news, social media, reviews, pricing, and ads within one powerful ecosystem. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, proprietary BI, and reporting tools. Founded in 2009. ## What is SemanticForce used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SemanticForce?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://semanticforce.ai&name=SemanticForce) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SemanticForce 4.8 (6) VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.1 (12) Value For Money 5.0 (6) Value For Money 3.7 (9) Customer Service 5.0 (6) Customer Service 3.9 (9) ## SemanticForce alternatives [4.5 (389)](https://www.capterra.com/p/109731/Minitab-Statistical-Software/reviews/) Starting price $1851.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/61077/BEEM/#reviews) Starting price $899.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars Highest Rated [4.6 (27)](https://www.capterra.com/p/113352/SpiderImpact/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (13)](https://www.capterra.com/p/184445/Infotools-Harmoni/reviews/) Starting price $2000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars ## FAQs about SemanticForce Overview ### What company size and specific industries is SemanticForce built for? SemanticForce is designed for marketing and PR agencies as well as companies in consumer electronics, eCommerce, automotive, retail, pharma, food and beverages, sporting goods, personal care, and other industries that track the voice of the customer. The target company size is not specified. Features and Usability ### What are the key features of SemanticForce? SemanticForce offers monitoring and analytics features such as social listening, social media monitoring, review monitoring, marketplace monitoring, sentiment analysis, trend analysis, and real-time reporting. It also includes communication and workflow tools like inbox management, response management, alerts and escalation, rules-based workflow, multi-channel communication, and third-party integrations. Integrations ### Which third-party tools and platforms does SemanticForce integrate with? SemanticForce connects natively to 9 third-party tools and platforms, including Freshdesk, HubSpot CRM, Shopify, Skype for Business, Slack, Telegram, UseDesk, Webhook Relay, and Zendesk Suite. These integrations cover customer support, CRM, commerce, messaging, and workflow automation needs. Getting Started and Support ### What training and onboarding options does SemanticForce offer? SemanticForce offers in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars provide group learning sessions, documentation offers written reference material, and videos allow teams to review product information at their own pace. Getting Started and Support ### What customer support options does SemanticForce offer? SemanticForce provides email/help desk, a knowledge base, phone support, and chat. Support experience details are not available from user feedback, so no verified conclusions can be drawn about response times, helpfulness, or common frustrations with these channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Data Visualization 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data Reporting/Analytics 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Social Listening 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Third-Party Integrations 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes SemanticForce 38 features A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Manage and track all internal and external communication conducted via calls, email, text, or chat Alter the layout and content of dashboards Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Ability to handle large datasets Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Tracks metrics that provide insight into how a user interacts with any interface or product Organize, prioritize, and manage incoming communications Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Monitoring multiple marketplaces for mentions or transactions related to brand logos, keywords, names, and more. Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Analyze and gain insights into data in real-time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Planning and managing of resources and procedures to mitigate the impact of events and incidents Automatically monitor and receive alerts for any new online reviews Notifies a business when a review is left Access, combine, transform, and store data without the help of an IT department Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Monitor social media sites for specific keywords Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) ### Starting price Free trial available Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Paolo R. co founder Graphic Design ### "Outstanding software and people !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2022 Outstanding Pros Easy to use and quality of data very intuitive and clear Cons Nothing in particular to recommend to change Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IS Iryna S. Head of sector Telecommunications ### "Feedback on SemanticForce and SemanticDesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2022 Experience is just over a year. With this platform, the opinions of our customers are obtained, their use for improvement is analyzed. Also, with the help of the system, there is a problem of helping children in the fight against their meetings in social networks. It also helps to increase the efficiency of the team in terms of hacking the agent. Pros Providing not only a system for collecting feedback, but also a desk with one interface for posting a response. Assigning a message to a specific agent. Integration of multiple social networks and forums. Data collection and possible export. Technical support. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Mikhail D. Executive Director Non-Profit Organization Management ### "Experience of using SemanticForce to monitor the topic of COVID19, vaccination and misinformation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2022 A very friendly project team, who helped at the start of the work and constantly helped when there were difficulties. The project team was helpful and shared their own research experiences on the topic of the pandemic. Pros \- Coverage and depth of data collection and analysis; - Handling tens of millions of messages. Cons \- Intelligent automatic categorisation (detection in the array of fakes and narratives, information about doctors, characteristics of patients, symptoms, influencers, etc.). A total of about 500 unique categories developed specifically for the project). - Work with interactive dashboards (customization, display of 2 types of data: externally cast and collected by the system). Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Natalia R. Head of PR Pharmaceuticals ### "Nowadays, everything is decided by the speed of reaction and time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2022 We have been working for more than three years, which are full of challenges - constant turbulence from covid to war. This requires a constant response, adaptability to change, both in approaches and tools. Semanticforce always offers modern solutions that meet the challenges, sometimes more than one. The level of service provided is at a high level. Pros Nowadays, everything is decided by the speed of reaction and time. I want to emphasize that working with SemanticForce is always about the speed of reaction, flexibility of setting up queries and individual approach to tasks. Cons Develop digital direction. Focus on artificial intelligence Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Maryna T. Market Research Specialist Cosmetics ### "SemanticForce review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2022 In general I have positive experience with SemanticForce while working with different projects, brands and topics (for example, sulfate-free shampoos, dry shampoos, the effect of stress on the face skin and many others). Due to our business has very wide portfolio and different areas to research I really appreciate, that Semantic Force team always help me to find the best solution and develop individual data analysis methodology for each project. They also have prepared very deep analytical analysis for some projects. Pros 1\. Intelligent automatic categorization (detection in the array of brands, aspects, issues, wishes of customers, etc. There were 300 unique categories in total, developed specifically for the project). 2. Ability to work with dozens of beauty brands (even within the same study, for example, share of buzz). 3. Coverage and depth of data collection and analysis. Cons It was not so easy to get used to the software, but support team of SemanticForce helped me a lot. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Binur Z. CEO Government Administration ### "Review from Government Entity Perspective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Pros Flexibility, customisability, UI/UX, many levels of analysis Cons Challenging initial setup, most of the employees need quiet an effort to master the solution Reasons for choosing SemanticForce Customer service, price to quality considerations Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.