--- title: "SemanticForce Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SemanticForce Software - reviews, pricing plans, popular comparisons to other Business Intelligence products and more." source_url: "https://www.capterra.com/p/241518/SemanticForce/" page_type: "product" language: "en" --- # SemanticForce Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SemanticForce ## What is SemanticForce? SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for the product, marketing, PR, and customer support professionals. We create a positive impact on business through the power of listening. Our 360 market view concept features news, social media, reviews, pricing, and ads within one powerful ecosystem. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, proprietary BI, and reporting tools. Founded in 2009. ## What is SemanticForce used for? [Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Data Analysis](https://www.capterra.com/data-analysis-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SemanticForce?[Manage this product listing](https://www.g2.com/products/semanticforce/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SemanticForce 4.8 (6) VS. [4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (6) Ease Of Use 4.1 (44) Value For Money 5.0 (6) Value For Money 3.7 (39) Customer Service 5.0 (6) Customer Service 3.9 (40) ## SemanticForce alternatives [4.6 (27)](https://www.capterra.com/p/113352/SpiderImpact/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Lebesgue](https://www.capterra.com/p/238852/Lebesgue/) [4.9 (44)](https://www.capterra.com/p/238852/Lebesgue/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/238852/Lebesgue/) [Adaptive from Workday](https://www.capterra.com/p/130072/Adaptive-Insights/) [4.5 (235)](https://www.capterra.com/p/130072/Adaptive-Insights/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/130072/Adaptive-Insights/) [Simba Embedded Analytics](https://www.capterra.com/p/10005468/Logi-Symphony/) [4.5 (258)](https://www.capterra.com/p/10005468/Logi-Symphony/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10005468/Logi-Symphony/) ## FAQs about SemanticForce Overview ### What company size and specific industries is SemanticForce built for? SemanticForce is designed for marketing and PR agencies and for companies in consumer electronics, eCommerce, automotive, retail, pharma, food and beverages, sporting goods, personal care, and similar industries that track the voice of the customer. The description does not specify a company size, so it appears suited to organizations in those sectors. Features and Usability ### What are the key features of SemanticForce? SemanticForce offers social listening and social media monitoring, review monitoring, marketplace monitoring, and mobile app monitoring for tracking online feedback. It also includes sentiment analysis, real-time analytics, alerts/escalation, response management, and customizable dashboards for reporting, workflow management, and data visualization. Integrations ### Which third-party tools and platforms does SemanticForce integrate with? SemanticForce integrates with 8 third-party tools for customer support, CRM, commerce, and messaging, including Freshdesk, HubSpot CRM, Shopify, Slack, Telegram, UseDesk, Webhook Relay, and Zendesk Suite. Getting Started and Support ### What training and onboarding options does SemanticForce offer? SemanticForce provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference, and videos provide on-demand walkthroughs. Getting Started and Support ### What customer support options does SemanticForce offer? SemanticForce provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback on support is available here, so user experience details such as response time, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 2,520 Business Intelligence reviews Capterra reviewers highlight these as the top features buyers look for in social media monitoring software: - **Social Media Integration** (**47%** of reviewers rated this feature as critical) - **Automated Publishing** (**52%**) - **Content Management** (**39%**) SemanticForce supports **Social Media Integration**, which helps teams track brand activity across connected social channels in one place. However, it does not offer **Automated Publishing** or **Content Management**. Instead, it provides **Social Listening** (**36%**), giving businesses another way to monitor conversations, spot trends, and follow audience sentiment, helping teams respond faster and make better content and brand decisions. Social Listening 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Monitor social media sites for specific keywords Data Visualization 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Graphical representation of data Reporting/Analytics 4.8 (5) 80.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Sentiment Analysis 4.8 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Categorize emotions expressed and identify if they are positive, negative or neutral Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Third-Party Integrations 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes SemanticForce 39 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customizable Dashboard: Alter the layout and content of dashboards - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Management: Ability to handle large datasets - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Inbox Management: Organize, prioritize, and manage incoming communications - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Marketplace Monitoring: Monitoring multiple marketplaces for mentions or transactions related to brand logos, keywords, names, and more. - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents - Review Monitoring: Automatically monitor and receive alerts for any new online reviews - Review Notification: Notifies a business when a review is left - Self Service Data Preparation: Access, combine, transform, and store data without the help of an IT department - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (6) 4.8 Based on 6 reviews ## Pricing Value for money 5.0 (6) ### Starting price Free trial available Value for money 5.0 (6) 5.0 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Webhook Relay](https://www.capterra.com/p/211469/Webhook-Relay/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (6) 5.0 Based on 6 reviews ## User reviews Overall rating 4.8 Based on 6 reviews Filter by rating 5(5) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Paolo R. co founder Graphic Design ### "Outstanding software and people !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 11, 2022 Outstanding Pros Easy to use and quality of data very intuitive and clear Cons Nothing in particular to recommend to change Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IS Iryna S. Head of sector Telecommunications ### "Feedback on SemanticForce and SemanticDesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 1, 2022 Experience is just over a year. With this platform, the opinions of our customers are obtained, their use for improvement is analyzed. Also, with the help of the system, there is a problem of helping children in the fight against their meetings in social networks. It also helps to increase the efficiency of the team in terms of hacking the agent. Pros Providing not only a system for collecting feedback, but also a desk with one interface for posting a response. Assigning a message to a specific agent. Integration of multiple social networks and forums. Data collection and possible export. Technical support. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MD Mikhail D. Executive Director Non-Profit Organization Management ### "Experience of using SemanticForce to monitor the topic of COVID19, vaccination and misinformation" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2022 A very friendly project team, who helped at the start of the work and constantly helped when there were difficulties. The project team was helpful and shared their own research experiences on the topic of the pandemic. Pros \- Coverage and depth of data collection and analysis; - Handling tens of millions of messages. Cons \- Intelligent automatic categorisation (detection in the array of fakes and narratives, information about doctors, characteristics of patients, symptoms, influencers, etc.). A total of about 500 unique categories developed specifically for the project). - Work with interactive dashboards (customization, display of 2 types of data: externally cast and collected by the system). Alternatives considered [Meltwater](https://www.capterra.com/p/123153/Meltwater/) Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NR Natalia R. Head of PR Pharmaceuticals ### "Nowadays, everything is decided by the speed of reaction and time." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2022 We have been working for more than three years, which are full of challenges - constant turbulence from covid to war. This requires a constant response, adaptability to change, both in approaches and tools. Semanticforce always offers modern solutions that meet the challenges, sometimes more than one. The level of service provided is at a high level. Pros Nowadays, everything is decided by the speed of reaction and time. I want to emphasize that working with SemanticForce is always about the speed of reaction, flexibility of setting up queries and individual approach to tasks. Cons Develop digital direction. Focus on artificial intelligence Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MT Maryna T. Market Research Specialist Cosmetics ### "SemanticForce review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2022 In general I have positive experience with SemanticForce while working with different projects, brands and topics (for example, sulfate-free shampoos, dry shampoos, the effect of stress on the face skin and many others). Due to our business has very wide portfolio and different areas to research I really appreciate, that Semantic Force team always help me to find the best solution and develop individual data analysis methodology for each project. They also have prepared very deep analytical analysis for some projects. Pros 1\. Intelligent automatic categorization (detection in the array of brands, aspects, issues, wishes of customers, etc. There were 300 unique categories in total, developed specifically for the project). 2. Ability to work with dozens of beauty brands (even within the same study, for example, share of buzz). 3. Coverage and depth of data collection and analysis. Cons It was not so easy to get used to the software, but support team of SemanticForce helped me a lot. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Binur Z. CEO Government Administration ### "Review from Government Entity Perspective " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 9, 2022 Pros Flexibility, customisability, UI/UX, many levels of analysis Cons Challenging initial setup, most of the employees need quiet an effort to master the solution Reasons for choosing SemanticForce Customer service, price to quality considerations Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.