--- title: "SiDial Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SiDial Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/241604/SiDial/" page_type: "product" language: "en" --- # SiDial Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SiDial ## What is SiDial? SiDial is a cloud-based secure, digitally customizable data collection, tech assistance in live chat. Capabilities of the software include customer relationship management, outgoing and incoming call integration, a system dialer, real-time reporting of work, campaings, appointments, lead outcomes, as well as call recording and appointment management. ## What is SiDial used for? [Call Center](https://www.capterra.com/call-center-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €26 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SiDial?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://sidial.cloud&name=SiDial) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SiDial 5.0 (12) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price €26 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (12) Ease Of Use 4.8 (885) Value For Money 5.0 (12) Value For Money 4.5 (796) Customer Service 5.0 (12) Customer Service 4.6 (816) ## SiDial alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241604/SiDial/alternatives/) ## FAQs about SiDial Overview ### Which roles and teams benefit most from SiDial? SiDial is most used by call center managers, telemarketing leaders, and customer-facing operations teams that need to organize outbound calling, monitor agent activity, and improve campaign execution. Back-office staff, account managers, and administrators use it to manage contact workflows, while entrepreneurs and independent professionals rely on it to streamline communications and daily follow-up. Answer based on 12 reviews Overview ### What company size and specific industries is SiDial built for? SiDial is designed for call centers of any size, including small teams, mid-market operations, and larger enterprises that need call center management and CRM capabilities. It is built for organizations focused on customer support, sales, and contact center operations rather than a specific industry sector. Features and Usability ### What are the key features of SiDial? SiDial offers call center management features such as auto-dialer, predictive dialer, progressive dialer, automatic call distribution, call routing, queue management, and callback scheduling. It also includes call recording, call logging, IVR, caller ID, real-time analytics, reporting, CRM, and multi-channel communication. Getting Started and Support ### What training and onboarding options does SiDial offer? SiDial provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars allow guided learning remotely, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does SiDial offer? SiDial provides email/help desk, chat, a knowledge base, and FAQ/forum support. These channels give users multiple ways to find answers and contact support when needed. No reviewer feedback on support experience is available, so user satisfaction, response times, and helpfulness cannot be described. ## Features AI summary Based on 3,823 Call Center reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) SiDial supports all three features that reviewers rate most highly: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and handle calls more efficiently. Call Center Management 5.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.8 (5) 40.00% of 5 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Automatic Call Distribution 5.0 (5) 40.00% of 5 reviewers that rated this feature as important or highly important Distribute/route/connect calls SiDial 31 features ### All Features - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 5.0 (12) 5.0 Based on 12 reviews ## Pricing Value for money 5.0 (12) Free Trial Free Version Basic €26.00 Per User,Per Month Value for money 5.0 (12) 5.0 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 5.0 Based on 12 reviews Filter by rating 5(12) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent FT Federico T. Account manager Marketing and Advertising ### "Il miglior software provato " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Assolutamente perfetto. Consigliatissimo Pros Perfomance, facilità e fluidità di utilizzo. Ottimi risultati. Cons Tutto perfetto . Non ho riscontrato alcun inconveniente Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Migliore rapporto qualità prezzo e prestazioni Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RV Rosa V. Impiegata Marketing and Advertising ### "Consiglio Sidial " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Pros Molto semplice da usare e non si blocca mai Cons Non ho nessuna pecca da segnalare,il sistema è molto efficiente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Giada P. Back Office Financial Services ### "Il software più friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Pros La semplicità nell’utilizzo e l’assistenza costante Cons Non ho trovato nulla che non mi piacesse Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Luciana M. Back office Financial Services ### "Il software migliore" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 20, 2023 Pros La semplicità di utilizzo, l'assistenza cortese Cons Nulla, non ho trovato alcuna lacuna sul software Switched from [GoAutoDial](https://www.capterra.com/p/162017/GoAutoDial/) Lo ha scelto l'azienda, non ho avuto voce in capitolo ma mi sono trovata molto bene per la scelta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GC Giuseppe C. Operation manager Telecommunications ### "Il sogno di ogni azienda" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 25, 2023 Soddisfacente Pros Pratico , dinamico in continua evoluzione. Cons Nulla non abbiamo avuto alcun tipo di inconveniente Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Raffaele S. Call Center Manager Telecommunications ### "Ottimo prodotto " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 21, 2023 Pros Uno tra i software più innovativi con un costo contenuto. Appena abbiamo iniziato ad utilizzarlo ci ha permesso di raddoppiare la produzione grazie alla fluidità e la facilità d’uso. Utile la possibilità di personalizzare gli ordini secondo le nostre esigenze. Cons Sostanzialmente nulla da segnalare se non qualche problema ( trascurabile) nei prodotti degli ordini. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Rosa C. Responsabile telemarketing Renewables & Environment ### "SiDial è il miglior software per il lavoro telefonico " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2023 Pros Prodotto semplice da usare e con tantissime funzioni che rendono il lavoro semplice ed efficiente Cons Il mio unico problema è il caricamento delle anagrafiche, ma non è un problema del sistema ma mio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Mirko C. imprenditore Telecommunications ### "Straordinari" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2023 Da quando ho iniziato ad utilizzare sidial per la mia azienda ho subito prodotto di più, statistiche alla mano effettuiamo più chiamate, abbiamo un controllo maggiore degli operatori e soprattutto i dipendenti stesso non potrebbero farne a meno Pros Il software è di una praticità unica e al tempo stesso ha uno Stile Super Professionale ideale per chi vuol crescere e gestire le vendite in modo controllato e sicuro, ti permette di gestire gli ordini e di avere il controllo della produzione in maniera maniacale. Cons Il prodotto non ha nessun tipo di svantaggio Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MF Michele F. Accountant Online Media ### "Fantastic software and excellent support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 6, 2022 Pros The software is very easy to use and very powerful. The AI bot helped us to reduce our operator costs and the predictive calling tool is the best out there. Cons Nothing. The overall implementation process was very easy thanks to the superb technical team. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. PF Piero F. Libero professionista Marketing and Advertising ### "Utile ed affidabile" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2022 Pros Facilità e versatilità di utilizzo nei vari processi lavorativi Cons Al momento nessun inconveniente specifico. Ho difficoltà a segnalarne. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RG Raffaele G. Marketing Computer Software ### "Utile ed intuitivo!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2022 Professionalità dal primo momento di onboarding della mia azienda. Consigliati Pros Grazie a SiDial abbiamo ridotto alcuni tempi di lavorazione ottimizzando i nostri processi interni di comunicazione con l'esterno. Cons Non ho riscontrato nulla che mi facesse pensare in negativo Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. NT Nunzia T. Imprenditore Retail ### "Un sistema veramente efficiente" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2022 Ho deciso dopo molti anni di esperienza nel settore di aprire il mio call center, mi sono affidata al team commerciale di Marfox dopo che un mio conoscente mi aveva parlato di Sidial. Sono rimasta estremamente soddisfatta soprattutto della parte di gestione delle liste che posso aggiornare a mio piacimento Pros la faciltà con cui mi permette di cambiare di liste di lavorazione Cons Non ho rilevato nulla che non mi permette di lavorare in maniera produttiva Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.