--- title: "Mekari Qontak Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Mekari Qontak Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/241702/Qontak/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Mekari Qontak Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Mekari Qontak ## What is Mekari Qontak? Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. Our solutions empower businesses using WhatsApp & Instagram, social media, e-commerce, voice calls, KPIs and offline activities within a unified SaaS CRM technology. ## What is Mekari Qontak used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 32 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $105 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Mekari Qontak?[Manage this product listing](https://www.g2.com/products/mekari-qontak/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Mekari Qontak 4.9 (32) VS. [4.5 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $105 Usage Based, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (32) Ease Of Use 4.4 (4,394) Value For Money 4.8 (32) Value For Money 4.3 (3,522) Customer Service 4.7 (32) Customer Service 4.4 (3,532) ## Mekari Qontak alternatives [4.4 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.3 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (3,528)](https://www.capterra.com/p/132996/brevo/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241702/Qontak/alternatives/) ## FAQs about Mekari Qontak Overview ### Which roles and teams benefit most from Mekari Qontak? Mekari Qontak is most used by sales supervisors, account managers, and business development teams to track leads, manage customer conversations, and monitor follow-up activity. Marketing teams use it to organize campaign responses, while IT managers, support leaders, and project teams handle service requests, system coordination, and customer data workflows. Answer based on 28 reviews Overview ### What company size and industries is Mekari Qontak built for? Mekari Qontak is built primarily for small businesses, which account for 86% of reviewers, especially in Information Technology and Services at 21%. It serves business owners, executives, managers, officers, and administrative staff in sales, marketing, and customer relationship management, with adoption in Financial Services (14%) and Education Management (7%). CRM is the main use case for 90% of reviewers. Answer based on 28 reviews Features and Usability ### What are the key features of Mekari Qontak? Mekari Qontak offers contact management and a contact database, plus lead capture, lead generation, lead qualification, and opportunity management. It also includes pipeline management, sales pipeline management, campaign management, marketing automation, reporting/analytics, customizable reports, workflow management, alerts/notifications, and third-party integrations. Integrations ### Which third-party tools and platforms does Mekari Qontak integrate with? Mekari Qontak connects natively to Facebook Business Suite, Instagram, Twitter/X, and WhatsApp. These integrations cover major social and messaging channels, giving teams a centralized way to manage customer conversations across connected platforms. Answer based on 7 reviews Getting Started and Support ### What training and onboarding options does Mekari Qontak offer? Mekari Qontak provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided training, webinars cover group learning sessions, documentation offers written reference material, and videos provide visual self-paced guidance. Answer based on 1 reviews Getting Started and Support ### What customer support options does Mekari Qontak offer? Mekari Qontak provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as quick and helpful, especially for setup and issue resolution, though a few mention billing confusion and occasional patience needed with automation-related problems. Answer based on 5 reviews ## Features AI summary Based on 14,838 CRM reviews According to Capterra reviewers, these are the CRM features buyers prioritize most when evaluating a solution: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Mekari Qontak includes other CRM capabilities that reviewers also consider important, including **Contact Database** (**47%**) and **Contact Management** (**44%**). Together, these features give teams a central place to store customer details, organize interactions, and keep relationship data easier to manage across sales and support work, helping businesses maintain clearer records and respond to customers more efficiently. Campaign Management 4.9 (25) 92.00% of 25 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Activity Dashboard 4.8 (20) 95.00% of 20 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Interaction Tracking 4.9 (20) 100.00% of 20 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Data Import/Export 4.7 (19) 84.21% of 19 reviewers that rated this feature as important or highly important Import and export data to and from software applications Customizable Reports 4.7 (17) 82.35% of 17 reviewers that rated this feature as important or highly important Alter the layout and content of reports Calendar Management 4.8 (15) 86.67% of 15 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mekari Qontak 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (32) 4.9 Based on 32 reviews ## Pricing Value for money 4.8 (32) Free Trial Free Version Starter $0.00 Pro $105.00 Usage Based,Per Month Business $240.00 Usage Based,Per Month Enterprise $240.00 Usage Based,Per Month Value for money 4.8 (32) 4.8 Based on 32 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (32) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (32) 4.7 Based on 32 reviews ## User reviews Overall rating 4.9 Based on 32 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful DQ Djihan Q. IT Helpdesk Used the software for: 1-3 years ### "Connected Conversations Across Channels" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 22, 2026 After go-live, agents spent less time switching between tools and searching for customer history. With conversations organized in one place, handoffs across channels became smoother, reducing repetitive questions and helping the team resolve inquiries more efficiently. Pros The omnichannel inbox has made it easier for our team to manage customer interactions across WhatsApp, email, and phone calls in one place. Agents can quickly review previous conversations to understand a customer's issue before responding, even when the discussion spans multiple channels. This is especially useful when inquiries are transferred between team members, as the conversation history helps them continue without asking customers to repeat information. Having this context readily available also reduces time spent searching for past messages and makes follow-ups more efficient. Overall, the system helps our team resolve inquiries with better context, improve coordination, and provide a smoother customer service experience. Cons The initial routing design encouraged productive collaboration between the customer service, sales, and operations teams. Each team shared its requirements, including how conversations should be assigned, when cases needed to be escalated, and how to handle inquiries that involved multiple departments. By discussing these scenarios together, we identified gaps in the original workflow and agreed on clearer routing rules based on urgency, inquiry type, and team responsibilities. The final rule set was more practical because it reflected real needs across departments. This collaboration also helped everyone understand how their part of the process connects, making it easier to manage customer conversations consistently and reduce unnecessary handoffs. DM Digital Marketing and CRM Digital Marketing and CRM Used the software for: Less than 1 year ### "A Reliable Virtual Assistant for Lead Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 22, 2026 My overall experience with Mekari Qontak has been very positive. It has become a valuable tool in my daily work by acting as a virtual assistant that helps me manage and respond to incoming customer inquiries more efficiently. It makes lead management more organized, helps improve response times, and allows me to handle customer conversations more effectively. Overall, Mekari Qontak has made my workflow easier and helps me focus more on nurturing leads and creating sales opportunities. Pros What I like most about Mekari Qontak is how it helps me for managing and responding to customer inquiries. It helps me handle incoming leads more efficiently, respond to potential customers in a timely manner, and keep customer conversations organized in one place. It makes my daily workflow much easier and allows me to manage leads without feeling overwhelmed. Cons Overall, my experience with Mekari Qontak has been positive. There is always room for improvement, especially in making automation and chatbot customization more flexible to accommodate different customer needs and communication styles. However, the platform has been very helpful in supporting my daily lead management activities. Kurnia W. Product Manager Used the software for: 1-3 years ### "Affordable and Feature-Rich Platform for Business Needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 22, 2026 Overall, my experience with Mekari Qontak has been positive. It offers affordable pricing, a wide range of useful features, and various support options that help meet our business needs. There is still room for improvement in terms of user experience and ease of navigation, but overall, it provides good value for money. Pros What I like most about Mekari Qontak is its affordable pricing, wide variety of features, and diverse support options that cater to different business needs. Cons Some features could be more intuitive and easier to navigate, and there is still room for improvement in terms of customization and overall user experience. BA Business Analyst Business Analyst Used the software for: 1-3 years ### "Meets our omnichannel and CRM needs, with reports that support real analysis" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 Overall, we like Mekari Qontak because it meets our needs for omnichannel and CRM. The UI/UX is easy to understand, and my team members were able to adopt it easily. All the features available in WhataApp, such as quick text and tagging, are also available in Qontak. Reports are easy to find and generate, and they provide many filters, so we can analyse from different perspectives. Pros 1\. We manage 13+ Instagram accounts and several WhatsApp Business numbers, and connecting each channel to Qontak was quick and easy. 2. The UI/UX is intuitive, so our agents learned it quickly and easier to track of each student's inquiry. 3. Reports are easy to generated and export. Cons 1\. The chatbot sometimes struggles with complex questions. 2. On a few occasions, the after-sales team didn't notify us that our token balance needed to be topped up. Because of that, some leads were not handled promptly. 3. Adjusting ot changing the setup can be complicated for companies without an in-house IT team. Sherry A. HRIS AND PROJECT SPECIALIST Used the software for: 1-3 years ### "Improving Sales Efficiency with CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 14, 2026 The CRM system has helped us create a more organized and efficient sales process. With a clearer pipeline, it is easier to track opportunities, monitor progress, and ensure that important customer interactions receive proper attention. Automated follow-ups also help reduce manual tasks and make communication more consistent, minimizing the risk of missed opportunities. These improvements allow the team to manage its workload more effectively and focus on moving deals forward. Having better visibility into the sales process also makes it easier to identify areas that need improvement. Overall, the system has helped streamline our workflows and support a more efficient approach to managing sales opportunities. Pros The CRM system provides a clearer overview of sales activities and ongoing opportunities, making it easier for teams to stay organized and informed. Having access to updated information about deal progress, customer interactions, and sales performance helps managers better understand the team's current situation. This visibility also supports more productive discussions, allowing managers to identify challenges, provide relevant guidance, and determine where additional support may be needed. Instead of relying solely on periodic reports, teams can use available information to make more timely decisions and adjust their approach when necessary. Overall, the system helps improve coordination, performance monitoring, and decision-making across the sales process. Cons Setting up the CRM system with a clear structure from the beginning has helped us manage our sales processes more effectively. Defining the right fields and organizing information according to our business needs makes it easier to track opportunities and maintain consistent records. It also helps ensure that reports reflect our actual sales activities and provide a more accurate overview of ongoing deals. With information structured around our sales process, the team can monitor progress more clearly and use reports to support daily decisions. Overall, thoughtful configuration has made the system more practical for our needs and improved the consistency of our sales tracking and reporting. Dimas R. Supervisor Used the software for: 3-5 years ### "Qontak As WABA partner" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 14, 2026 In term of delivering what I need (ticketing system, minimum downtime, agent allocating) Qontak does excellent job Pros \- Seamless UI / UX - Easy to use - Minimum downtime - Adequate report system - AI chat summarization Cons \- Sometimes take too long to reach support team - Sometimes image upload system failed - I find it difficult to download multiple report on multiple dates Sari Mukti R. Supervisor Used the software for: 1-3 years ### "A User-Friendly CRM for Organized Customer and Sales Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2026 My overall experience with Mekari Qontak has been positive. The platform helps our team manage customer data, leads, follow-ups, and sales activities in a more organized and structured way. I particularly appreciate having customer information and sales processes managed in one system, which makes it easier to monitor customer interactions, track lead progress, and evaluate team performance. The platform is useful for improving coordination between team members and supporting a more consistent customer experience. Although some advanced features require time to learn, the overall system is helpful and provides good support for our CRM and sales management needs. Overall, Mekari Qontak has helped make our customer management process more efficient, transparent, and easier to monitor. Pros What I like most about Mekari Qontak is how it helps us manage customer interactions and sales activities in a more organized way. The platform makes it easier to track leads, monitor follow-ups, and manage customer data in one place. I also appreciate the user-friendly interface and the flexibility of the system. It helps our team improve the visibility of each customer journey, making it easier to follow up with customers and evaluate sales performance. Overall, Mekari Qontak has been helpful in making our customer management process more structured, efficient, and easier to monitor. Cons Some advanced features may take a little time to learn, especially for new CRM users. More intuitive guidance for setting up workflows and automations would make the onboarding process even easier. Aldrina Olivia B. Sales Supervisor Used the software for: 1-3 years ### "Answers at your fingertips: Knowledge Base" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 28, 2026 new agents get productive faster and costumers able to do task by self serve without waiting in queue, and waiting so long Pros The Knowledge Base makes answers searchable for both agents and customers; article versioning is handy. Cons Clear ownership and periodic reviews keep the library trustworthy simple rituals that pay off quickly. DM Digital marketing supervisor Digital marketing supervisor Used the software for: 3-5 years ### "One of the client focus Omni Channel Platform in Indonesia" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2026 Overall it was amazing 4 years experience. Our account manager serves really well, and the way Mekari listened to our request also quite good. Pros Their customer support, account management and its ease of use. Especially on deploying AI Agent that we currently build. Cons Maybe design wise are quite basic. But convenient. Also, their Apps performance have bugs like sudden log out. Gilang Firdaus Y. Business Development Manager Used the software for: 1-3 years ### "Know your customers, truly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 16, 2026 marketing and support right know work from the same source of truth. marketing and support improving targeting ancd context Pros The Customer Database keeps profiles, preferences, and consent in one place great for personalization. Cons A one-time cleanup during migration gave us a pristine customer record strong foundation for personalization. [View all Reviews](https://www.capterra.com/p/241702/Qontak/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [HubSpot CRM vs Mekari Qontak](https://www.capterra.com/compare/152373-241702/HubSpot-CRM-vs-Qontak) [Salesforce Sales Cloud vs Mekari Qontak](https://www.capterra.com/compare/61368-241702/Salesforce-vs-Qontak)