--- title: "IDfy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IDfy Software - reviews, pricing plans, popular comparisons to other Identity Verification products and more." source_url: "https://www.capterra.com/p/241741/IDfy/" page_type: "product" language: "en" --- # IDfy Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IDfy ## What is IDfy? IDfy builds technology solutions to help companies accurately identify people, run background checks, conduct KYC, mitigate lending risks, and onboard associates. Our mission is to deliver these solutions with zero friction for end users. Since its inception in 2011, IDfy has impacted more than 150 Million lives. Today, it runs 25 million verifications for 600 clients across India, Southeast Asia, and the Middle East every month. https://www.idfy.com/ ## What is IDfy used for? [KYC](https://www.capterra.com/kyc-software/)[Identity Verification](https://www.capterra.com/identity-verification-software/)[Background Check](https://www.capterra.com/background-check-software/) Top alternative Featured Overall rating Based on 28 user reviews Reviews sentiment Positive 89% Neutral 7% Negative 4% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IDfy?[Manage this product listing](https://www.g2.com/products/idfy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IDfy 4.4 (28) VS. [5.0 (3)](https://www.capterra.com/p/213867/AU10TIX/#reviews) Starting Price Contact vendor Starting Price $1 Per Feature Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (28) Ease Of Use 4.3 (106) Value For Money 4.2 (24) Value For Money 4.0 (81) Customer Service 4.2 (25) Customer Service 5.0 (79) ## IDfy alternatives [4.8 (13)](https://www.capterra.com/p/201476/Ondato/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (10)](https://www.capterra.com/p/230599/iDenfy/reviews/) Starting price $1.20 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.7 (16)](https://www.capterra.com/p/160754/KYC-Portal/reviews/) Starting price $28000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Plaid](https://www.capterra.com/p/174384/Plaid/) [4.4 (106)](https://www.capterra.com/p/174384/Plaid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174384/Plaid/) ## FAQs about IDfy Overview ### Which roles and teams benefit most from IDfy? IDfy is most used by product managers, HR teams, operations leaders, and technology executives who need reliable identity verification and background checks. Product and growth teams use it to streamline onboarding, HR staff to verify candidates, operations managers to reduce fraud, and CTOs to support secure, compliant user workflows. Answer based on 28 reviews Overview ### What company size and industries is IDfy built for? IDfy is built mainly for small businesses and financial services teams, with 71% of reviewers from small businesses and 32% from financial services. It also serves enterprise and midsize companies, plus IT services and computer software firms, where 18% and 14% of reviewers are based. KYC is the most common use case. Answer based on 28 reviews Features and Usability ### What are the key features of IDfy? IDfy offers identity verification, AML compliance, KYC compliance, and fraud detection for risk and compliance workflows. It also includes background screening, criminal history verification, education verification, employment screening, and employee onboarding, plus biometrics, liveness detection, OCR, API access, reporting, and real-time monitoring. Getting Started and Support ### What training and onboarding options does IDfy offer? IDfy provides in person training, documentation, and videos to help teams get started. In person training supports direct instruction, documentation gives written reference material for setup and use, and videos offer visual guidance for reviewing product features and steps at any time. Getting Started and Support ### What customer support options does IDfy offer? IDfy offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and 24/7 Live Rep. Users describe support as helpful and efficient for queries and integration, though some note slower turnaround at times and a need for technical help during setup. Answer based on 7 reviews ## Features AI summary Based on 187 Identity Verification reviews Not all Identity Verification products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Data Verification** (**65%** of reviewers rated this feature as critical) - **ID Scanning** (**74%**) - **Fraud Detection** (**64%**) IDfy supports **Data Verification** and **Fraud Detection**, helping businesses confirm user information and spot suspicious activity during verification workflows. However, it does not offer **ID Scanning**. Instead, it provides other features that reviewers also rate as important, including **Secure Data Storage** (**57%**) and **API** (**55%**), giving teams secure record handling and easier system connectivity across existing processes. Together, these features help businesses reduce verification risk, protect sensitive information, and manage identity checks more efficiently. Data Verification 4.5 (8) 100.00% of 8 reviewers that rated this feature as important or highly important Process of checking different types of data for accuracy to avoid errors or inconsistencies Fraud Detection 3.8 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Identify and prevent suspicious activity Secure Data Storage 4.4 (11) 100.00% of 11 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches API 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Identity Verification 4.3 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Validating the identity of an individual or entity through verification of personal information or credentials Background Screening 4.6 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Researching and validating a person's criminal, educational, job or financial records IDfy 41 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Address Validation: Verifies and confirms the accuracy of an address - Age Verification: A way for institutions and businesses to check the age of their customers/clients. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - AML Compliance: Anti-money laundering compliance helps businesses uncover suspicious financial activity - API: Application programming interface that allows for integration with other systems/databases - Authentication: Verify the identity of users/devices to enable secure access - Background Screening: Researching and validating a person's criminal, educational, job or financial records - Biometrics: Identify or authenticate a person's identity through biological data such as fingerprints or facial patterns. - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Criminal History Verification: Verify an individual's arrest record through connection with a criminal database - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Verification: Process of checking different types of data for accuracy to avoid errors or inconsistencies - Document Management: Store, manage, and track all electronic documents in a centralized location - Education Verification: Verify an individual's educational past, including degree, training, or certification claims, among others - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employment Screening: Screen and verify candidates for professional roles - Fraud Detection: Identify and prevent suspicious activity - Identity Verification: Validating the identity of an individual or entity through verification of personal information or credentials - KYC Compliance: Verify the identity, suitability, and risks involved with maintaining a business relationship - Liveness Detection: Securely detect whether a user is a fake representation or a live human being. - Multiple Authentication Methods: Authenticate user identities through different methods such as ID cards, PINs, passwords, RFID, and biometrics - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Predictive Analytics: Predict future data based on historical data sets - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reference Checking: Process used by hiring managers to get more information about a candidate by contacting previous employers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Status Tracking: Track the status over time for a request, process, asset, or transaction - User Onboarding: Guide new users to understand and become proficient in using a product or service - Video Conferencing: Connect with meeting participants remotely over video - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (28) 4.3 Based on 28 reviews ## Pricing Value for money 4.2 (24) ### Starting price Free trial available Value for money 4.2 (24) 4.2 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (25) 4.2 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 28 reviews Filter by rating 5(15) 4(10) 3(2) 2(1) 1(0) Mentioned topic Sorted by most recent GK Gagan K. COO Entertainment ### "Great for OCR and Verification" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 4, 2024 My experience with IDfy has been good. I've been using it for over three years now, and it has significantly reduced manual work by automatically clearing the majority of IDs. Pros What I liked most about IDfy is its quick OCR capability, allowing for swift document scanning and extraction. The verification process, especially from government departments, is also speedy and efficient. Moreover, the support from the IDfy team has been consistently good. Cons However, the OCR quality could be improved to ensure better accuracy and reliability in document processing Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RS Rohan S. HR Associate Management Consulting ### "Satisfactory BGV vendor" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2024 Pros The customer support is best, and our queries are resolved immediately and efficiently. Cons The automation wasn't great earlier, but it has resolved now so no issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SK Simran K. HR Executive Staffing and Recruiting ### "IDfy Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 19, 2024 The team is very supportive. BGV reports shared to us are in a very proper way. Overall we like to work with IDfy it's just final report takes a little longer. Pros Prompt reply from the IDfy team. Doubts are cleared at the same time. Cons It takes too long to complete the background verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NR Nidhi R. Deputy Manager Insurance ### "Background verification" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 19, 2024 I personally handle the BGV with IDFY and till date i have never faced any issue with the portal it is pretty much self explanatory and easy to use. Pros The Automation and the report method of closure. Cons The Data collected over the year are not put to use completely for employment and qualification verification. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Manisha S. Talent Managment Financial Services ### "Background verfication process" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 15, 2024 my overall experience with IDFY with is excellent and all team are very cooperative. Pros I would like the most of the IDFY the team are extremely supportive and process is very smooth. Reasons for choosing IDfy i chose the product for the streamline the services. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SV Sandeep V. Human Resource Executive Design ### "Review of IDfy by a user." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 We are using IDfy now since almost 1 year. And it has been a good experience, we never faced any problem using their services. Pros Their customer care services are very good, team responds very well and resolve the issues at the earliest. All the members are very polite. Cons There is nothing as of now that I did not like about IDfy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kaavya W. HR Executive Non-Profit Organization Management ### "Feedback and review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2024 Pros The customer support team is very productive and efficient, and the TAT is amazing. Cons The reports generated in excel format can be better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Anuj M. Product Growth Head Real Estate ### "Thorough and Reliable " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 7, 2024 Pros “What stood out the most IDfy’s thoroughness and attention to detail in ensuring accurate and reliable information.” Cons One aspect that I like the least was the lack of flexibility in their verification packages, as there were limited customization options available to tailor the services to specific needs or requirements. Have shared a feedback with them and they are working kn the same. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NN Nirmalya N. Marketing manager Information Technology and Services ### "Everything is good but the accuracy can be a little better" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 19, 2024 Pros The APIs work fine most of the time and the integration was also smooth. Cons The servers stop sometimes and we get cached data instead of real time. Just fix this and everything will be fine. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nithin R. Operations Manager Financial Services ### "Ease of KYC verification with IDfy" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 January 16, 2024 Pros Advanced Technology User-Friendly Interfaces Data Security and Compliance Fraud Prevention Customization Options Cons Cost: Services may be relatively expensive. Integration Complexity: Users might face challenges integrating IDfy into existing systems. False Positives/Negatives: Automated systems may produce occasional inaccuracies in identity verification. Scalability Issues: Potential challenges in adapting to increased verification demands. Customer Support: Issues reported with responsiveness and query resolution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/241741/IDfy/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.