# IDfy Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is IDfy the right Identity Verification solution for you? Explore 28 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241741/IDfy/reviews --- IDfy 4.4 (28) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of IDfy Ease of use 4.4 Customer Service 4.2 ## Pros and Cons in Reviews Mufaddal D Product salesComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “It provides end to end journey wise api stack for quick identification checks“ January 2, 2024 sr srinivas r CoFounder CTOFinancial Services, 51 - 200 employeesUsed the software for: 6-12 months. “Pricing was on higher end and pricing was also not very transparent“ January 2, 2024 SV Sandeep V Human Resource ExecutiveDesign, 51 - 200 employeesUsed the software for: 6-12 months. “Their customer care services are very good, team responds very well and resolve the issues at the earliest.“ March 12, 2024 Rs Richa s Marketing managerInformation Technology and Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The product cost was a little bit expensive.“ January 15, 2024 AS Apurva S Sr. Product ManagerComputer Software, 501 - 1,000 employeesUsed the software for: 6-12 months. “Had a great experience from day one of the introduction of products and features available to the post-integration support.“ January 8, 2024 RB Ramanand B Business AnalystReal Estate, 51 - 200 employeesUsed the software for: I used a free trial. “It's hassle-free and ensures security, making everything feel super easy.“ December 19, 2023 ## Showing most helpful reviews Showing 1-25 of 28 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nithin R. Operations Manager Financial Services Used the software for: I used a free trial ### "Ease of KYC verification with IDfy" January 16, 2024 4.0 Pros Advanced Technology User-Friendly Interfaces Data Security and Compliance Fraud Prevention Customization Options Cons Cost: Services may be relatively expensive. Integration Complexity: Users might face challenges integrating IDfy into existing systems. False Positives/Negatives: Automated systems may produce occasional inaccuracies in identity verification. Scalability Issues: Potential challenges in adapting to increased verification demands. Customer Support: Issues reported with responsiveness and query resolution. Review Source MS Manisha S. Talent Managment Financial Services Used the software for: 1-2 years ### "Background verfication process" March 15, 2024 4.0 my overall experience with IDFY with is excellent and all team are very cooperative. Pros I would like the most of the IDFY the team are extremely supportive and process is very smooth. Reason for choosing IDfy i chose the product for the streamline the services. Review Source AS Aditya S. Chief Technology Officer Transportation/Trucking/Railroad Used the software for: 6-12 months ### "IDfy, are they actually up 99%?" January 12, 2024 2.0 You cannot rely just on IDfy if you have document or identity verification task. Because it's not 90% rather I'll say 60-70% uptime and correctness Pros Their API documentation and their sales team. Cons There up time and reliability is bad. OCR gives incorrect data, sometimes aadhaar is down. Alternatives considered [iDenfy](https://www.capterra.com/p/230599/iDenfy/)[GetID](https://www.capterra.com/p/215194/GetID/) Reason for choosing IDfy Sales team was prompt enough to grasp my attention and follow ups Review Source AM Anuj M. Product Growth Head Real Estate Used the software for: 2+ years ### "Thorough and Reliable " March 7, 2024 4.0 Pros “What stood out the most IDfy’s thoroughness and attention to detail in ensuring accurate and reliable information.” Cons One aspect that I like the least was the lack of flexibility in their verification packages, as there were limited customization options available to tailor the services to specific needs or requirements. Have shared a feedback with them and they are working kn the same. Review Source RB Ramanand B. Business Analyst Real Estate Used the software for: I used a free trial ### "IDfying Your Way to Success" December 19, 2023 5.0 Overall, IDfy gives off a trustworthy vibe. The real-time monitoring is like having a guardian for your data. Despite the document thing, it's been a reliable and secure experience. Pros The smooth and quick identity verification process impressed me the most. It's hassle-free and ensures security, making everything feel super easy. Cons The Turnaround time and enthusiasm of the support team could be better. Review Source AS Apurva S. Sr. Product Manager Computer Software Used the software for: 6-12 months ### "The ease of Integration" January 8, 2024 4.0 Had a great experience from day one of the introduction of products and features available to the post-integration support. They do not walk away once the agreement is signed, instead make sure that you are supported whenever there is a requirement Pros A one-stop solution provider for all your verification and onboarding process. Great documentation and support in every stage of integration and POC. No false promises and will always abide by the legal rules. Cons Comparatively pricy which is expected with great quality, will try to pitch the other products always Review Source GK Gagan K. COO Entertainment Used the software for: 2+ years ### "Great for OCR and Verification" April 4, 2024 5.0 My experience with IDfy has been good. I've been using it for over three years now, and it has significantly reduced manual work by automatically clearing the majority of IDs. Pros What I liked most about IDfy is its quick OCR capability, allowing for swift document scanning and extraction. The verification process, especially from government departments, is also speedy and efficient. Moreover, the support from the IDfy team has been consistently good. Cons However, the OCR quality could be improved to ensure better accuracy and reliability in document processing Review Source NR Nidhi R. Deputy Manager Insurance Used the software for: 2+ years ### "Background verification" March 19, 2024 4.0 I personally handle the BGV with IDFY and till date i have never faced any issue with the portal it is pretty much self explanatory and easy to use. Pros The Automation and the report method of closure. Cons The Data collected over the year are not put to use completely for employment and qualification verification. Review Source RS Rohan S. HR Associate Management Consulting Used the software for: 2+ years ### "Satisfactory BGV vendor" March 21, 2024 5.0 Pros The customer support is best, and our queries are resolved immediately and efficiently. Cons The automation wasn't great earlier, but it has resolved now so no issues. Review Source VR Verified Reviewer Product sales Computer Software Used the software for: 6-12 months ### "Comprehensive identification checkd" January 2, 2024 3.0 Pros It provides end to end journey wise api stack for quick identification checks Cons It cannot be integrated with third party solutions and on premise platforms Review Source SR Syed R. Founding Team Member Financial Services Used the software for: Less than 6 months ### "Seamless interface to validate cutomer information" January 12, 2024 5.0 It was a smooth experience from discussion to onboarding and implementation, their test dashboard before we signed up helped us understand their offering and experience. It was a great experience with IDfy Pros KYC Verification, PAN Validation were the most used features and we were happy about it. Cons Nothing as of yet, the API's and interface has been working smooth Review Source sR srinivas R. CoFounder CTO Financial Services Used the software for: 6-12 months ### "IdFy Pan Validation " January 2, 2024 5.0 Was nice we used it as a back up for our existing PAN verification APIs Pros Ease of use , Ease of integration , Accuracy Cons Pricing was on higher end and pricing was also not very transparent Review Source SR Sanat R. Technical Manager Computer Software Used the software for: 6-12 months ### "Great help after getting this API" January 2, 2024 5.0 Good. We will suggest friend about the Api Pros Easy implement method. Response in details Cons Usage history is not in detailed and also no warning before the limit got over. Review Source KW Kaavya W. HR Executive Non-Profit Organization Management Used the software for: 1-2 years ### "Feedback and review" March 12, 2024 5.0 Pros The customer support team is very productive and efficient, and the TAT is amazing. Cons The reports generated in excel format can be better. Review Source SV Sandeep V. Human Resource Executive Design Used the software for: 6-12 months ### "Review of IDfy by a user." March 12, 2024 5.0 We are using IDfy now since almost 1 year. And it has been a good experience, we never faced any problem using their services. Pros Their customer care services are very good, team responds very well and resolve the issues at the earliest. All the members are very polite. Cons There is nothing as of now that I did not like about IDfy. Review Source SS Sindhu S. Product Manager Financial Services Used the software for: 6-12 months ### "Great customer support" December 19, 2023 5.0 IDfy has really amazing customer support. They actively respond to any queries we have Pros 1\. Customer Support 2. Pricing 3. Functionality Cons Nothing major to report - API Latencies can be improved Review Source NC Nikhil C. Product Manager Information Technology and Services Used the software for: 2+ years ### "IDFY Review" December 19, 2023 4.0 Pros Good Service by the account manager. Very prompt response to any queries Cons Nothing in particular. All good till now. Review Source AK Abhishek K. Founder Information Technology and Services Used the software for: 6-12 months ### "A little expensive but everything else is okay" January 15, 2024 3.0 Pros The customer support team was really helpful in integration. Cons The per hit charges of the APIs were a little high as compared to others. Review Source SK Simran K. HR Executive Staffing and Recruiting Used the software for: 2+ years ### "IDfy Review" March 19, 2024 5.0 The team is very supportive. BGV reports shared to us are in a very proper way. Overall we like to work with IDfy it's just final report takes a little longer. Pros Prompt reply from the IDfy team. Doubts are cleared at the same time. Cons It takes too long to complete the background verification. Review Source VR Verified Reviewer Frontend Lead Information Technology and Services Used the software for: Less than 6 months ### "Smooth and Easy to Use " January 2, 2024 5.0 Pros The API and documentation are well-defined to integrate Cons Nothing related to api documentation but need to improve service Review Source SK Shubham K. Senior Product Manager Banking Used the software for: 1-2 years ### "Trusted Verification API Service" December 19, 2023 5.0 Overall experience is good and look forward to keep using the service Pros Support and API Usage Reporting on IDfy dashboard Cons More API services should be enabled for more usecases Switched from [emsigner](https://www.capterra.com/p/186719/emSigner/) Service Not Available in IDfy, thus explored other vendor Review Source SD Sudhansu D. CTO Computer Software Used the software for: Less than 6 months ### "Ideal software for Emerging companies" December 19, 2023 5.0 Pros I have found it on google first time and started using It as test, but soon I caught up with all its features and now I am very relaxed about monitoring and security of systems in company. Saving lots of my time. Cons First time you need to take technical help to set it up and you need to understand the working model properly Review Source NN Nirmalya N. Marketing manager Information Technology and Services Used the software for: 6-12 months ### "Everything is good but the accuracy can be a little better" January 19, 2024 4.0 Pros The APIs work fine most of the time and the integration was also smooth. Cons The servers stop sometimes and we get cached data instead of real time. Just fix this and everything will be fine. Review Source RS Rajeev S. Associate Financial Services Used the software for: I used a free trial ### "Digital Supermann!!" December 19, 2023 4.0 Ease of implementation and usage along with customer support. Pros Ease of implementation and usage along with support. Cons Higher Price which can be little reduced. Reason for choosing IDfy Looked smoother product comparatively than others. Review Source DS Dhrumil S. Product Manager Financial Services Used the software for: Less than 6 months ### "Great Product. Easy to implement. Easy to understand documentation. Great support team" December 19, 2023 5.0 Pros The documentation and the team's explanation of the API was very easy to understand and the team has a clear idea about the capability of the product. Cons The cost of the product is slightly higher than the competitors. The product does not have enough features for a BSA. Alternatives considered [Melento](https://www.capterra.com/p/234513/SignDesk/)[HyperVerge](https://www.capterra.com/p/218874/Fintech-Platform/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.