# OpenText Core Service Management Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OpenText Core Service Management Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/241810/Service-Manager --- # OpenText Core Service Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on December 14, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OpenText Core Service Management ## What is OpenText Core Service Management? Service desk solution that helps organizations provide support and resolve issues. ## What is OpenText Core Service Management used for? [Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OpenText Core Service Management?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.opentext.com/&name=OpenText Core Service Management) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OpenText Core Service Management 4.4 (9) VS. [4.7 (1,777)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (9) Ease Of Use 4.6 (106) Value For Money 4.3 (8) Value For Money 4.6 (100) Customer Service 4.6 (7) Customer Service 4.7 (104) ## OpenText Core Service Management alternatives [4.5 (694)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (768)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.5 (514)](https://www.capterra.com/p/107225/SysAid/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/241810/Service-Manager/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Analytics Tools for the systematic analysis of various types of data or statistics Change Management Track and monitor efficient handling of all changes/transitions Customer Support Provide online support for your customers through live chat or help desk functionality Generative AI Use AI to generate content in the form of text, images, videos, etc. Help Desk Management Managing service requests, incidents, IT issues & support with a ticketing system Incident Management Manage and track all disruptions and incidents OpenText Core Service Management 11 features Tools for the systematic analysis of various types of data or statistics Track and monitor efficient handling of all changes/transitions Provide online support for your customers through live chat or help desk functionality Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Online portal through which end users can access the system, manage tasks, or obtain information Get Advice We can help you find the software with the features you need. Features 4.3 (9) 4.3 Based on 9 reviews ## Pricing Value for money 4.3 (8) ### Starting price Contact vendor for pricing Free trial not available Value for money 4.3 (8) 4.3 Based on 8 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (7) 4.6 Based on 7 reviews ## User reviews Overall rating 4.4 Based on 9 reviews Filter by rating 5(5) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent ER Eduardo R. Security Analyst Oil & Energy ### "Frustrating to use" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 0.0 0.0 Likelihood to Recommend 6/10 November 14, 2022 Pros It has a wide range of possible integrations. Cons Definitely the reporting features. Creating dashboards and reports is far too complicated and far too limited. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SY Selim Y. IT Telecommunications ### "SErvice manager of life " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 30, 2022 Pros it is easy and useful for job life. You can follow job casing in sector. Cons I like using some service manager but sometimes, it is getting better for somebody Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RÇ recep c. Network specialist Telecommunications ### "Service manager benefits" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 9, 2022 Pros It facilitates the follow-up of faults opened by the customer. Since we work with different teams, we can refer the same fault to other teams. Cons the user's online time is too short than usual Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MN mesut n. Network Uzmanı Computer Software ### "All About Service Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2022 I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. Pros It is very easy to use. Thanks to the Incedent records, it makes business tracking very easy. If you are on the customer side by opening a call log, it is very easy to follow up the malfunction. You can open a Problem log for recurring failures. Cons The software was working fine. Therefore, there is no downside. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Security Analyst Chemicals ### "Fantastic Tool for IT Ticketing and so much more" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 9, 2022 I have loved it. it allows me to concentrate on resolving issues. It never gets in the way and makes life easy by its simplicity. My focus must be on the resolution of difficult issues, and the Service Manager makes it easy for me to do this without interrupting my workflow or adding unnecessary complexity. Pros I've been using HP Service Manager for over a year and it's the best IT Ticketing system I have ever used, It is simple, straightforward, and doesn't have any anomalies or peculiarities in its functionality or operation. Its easy to search for information and also to look at emerging trends. The product is well serviced and even with upgrades operations are not disrupted too much. Full credit to HP for not changing the user interface too much to make it unwieldy or unworkable. Its very easy to get accustomed to it, and then to gain further skills in it as one becomes more experienced with its usage. Cons There are no drawbacks as far as I have experienced. There are no hindrances with the package as it soesn't impede the end-user with difficulty or ambiguity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Service Specialist Pharmaceuticals ### "Makes job done quickly!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 April 15, 2018 I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams. Pros HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management. Cons Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BR Bruce R. Owner ### "Well, I cant think of anything negative to say!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2018 Pros This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory. Cons There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LS Luz S. Manager Medical Practice ### "Great solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2018 Pros Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Ben B. Volunteer coordinator/Team Captain Insurance ### "A user friendly way to create service tickets" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 May 16, 2017 Pros Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry. Cons It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/241810/Service-Manager/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)