# OpenText Core Service Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OpenText Core Service Management the right Service Desk solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241810/Service-Manager/reviews --- OpenText Core Service Management 4.4 (9) [View alternatives](https://www.capterra.com/p/241810/Service-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of OpenText Core Service Management Ease of use 4.4 Customer Service 4.6 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Security Analyst Chemicals Used the software for: 1-2 years ### "Fantastic Tool for IT Ticketing and so much more" April 9, 2022 5.0 I have loved it. it allows me to concentrate on resolving issues. It never gets in the way and makes life easy by its simplicity. My focus must be on the resolution of difficult issues, and the Service Manager makes it easy for me to do this without interrupting my workflow or adding unnecessary complexity. Pros I've been using HP Service Manager for over a year and it's the best IT Ticketing system I have ever used, It is simple, straightforward, and doesn't have any anomalies or peculiarities in its functionality or operation. Its easy to search for information and also to look at emerging trends. The product is well serviced and even with upgrades operations are not disrupted too much. Full credit to HP for not changing the user interface too much to make it unwieldy or unworkable. Its very easy to get accustomed to it, and then to gain further skills in it as one becomes more experienced with its usage. Cons There are no drawbacks as far as I have experienced. There are no hindrances with the package as it soesn't impede the end-user with difficulty or ambiguity. Review Source mN mesut N. Network Uzmanı Computer Software Used the software for: 2+ years ### "All About Service Manager" April 26, 2022 5.0 I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. I was working at ISS company. We were using Service Manager here. NNMI, PRTG, Sitescope applications and SM were integrated. When an alarm came from these monitoring applications, SM both sent e-mails and opened a ticket, making it easier to track the malfunctions. In addition to these, technical work tracking within the company was done entirely through the Service Manager. Pros It is very easy to use. Thanks to the Incedent records, it makes business tracking very easy. If you are on the customer side by opening a call log, it is very easy to follow up the malfunction. You can open a Problem log for recurring failures. Cons The software was working fine. Therefore, there is no downside. Review Source ER Eduardo R. Security Analyst Oil & Energy Used the software for: 2+ years ### "Frustrating to use" November 14, 2022 3.0 Pros It has a wide range of possible integrations. Cons Definitely the reporting features. Creating dashboards and reports is far too complicated and far too limited. Review Source VR Verified Reviewer IT Service Specialist Pharmaceuticals Used the software for: 6-12 months ### "Makes job done quickly!" April 15, 2018 4.0 I was involved in Incident management process, and we used HPSM to track and assign tickets within support teams. Pros HPSM is software which you can start using after 30 minutes introduction, and use most of it's features if you are familiar with IT. I would say that this is my, so far, favourite software for incident management. Cons Searching through service catalog was the worst part, but I am not sure if it was because of software or categorization within company. Review Source rÇ recep Ç. Network specialist Telecommunications Used the software for: 2+ years ### "Service manager benefits" May 9, 2022 5.0 Pros It facilitates the follow-up of faults opened by the customer. Since we work with different teams, we can refer the same fault to other teams. Cons the user's online time is too short than usual Review Source SY Selim Y. IT Telecommunications Used the software for: 2+ years ### "SErvice manager of life " May 30, 2022 4.0 Pros it is easy and useful for job life. You can follow job casing in sector. Cons I like using some service manager but sometimes, it is getting better for somebody Review Source BB Ben B. Volunteer coordinator/Team Captain Insurance Used the software for: 1-2 years ### "A user friendly way to create service tickets" May 16, 2017 4.0 Pros Since we switched to service manager, I'm much more comfortable entering tickets online instead of calling help desk. The customization the tool allows gave use exactly what we needed in terms of detail entry. Cons It is not very fast to open, but it could very well be our server, but the prior tool was a good bit faster to open, to commit rows to the database, etc. Review Source LS Luz S. Manager Medical Practice Used the software for: 1-2 years ### "Great solution" February 8, 2018 5.0 Pros Every thing is automated. It guides you through the processes of getting your problems resolved for all your HP products. Review Source BR Bruce R. Owner Used the software for: Less than 6 months ### "Well, I cant think of anything negative to say!" March 19, 2018 5.0 Pros This program is as good as it gets. Some programs take time to get adjusted to, but this one was self explanatory. Cons There was honestly not one single feature that I had a hard time attempting to understand. sorry that I cant give you any bad news Review Source Similar Products Featured ## Related categories [Service Desk](https://www.capterra.com/service-desk-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.