# Sustain.Life Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Sustain.Life the right Sustainability solution for you? Explore 17 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/241855/Emissions-Management/reviews --- Sustain.Life 4.6 (17) [View alternatives](https://www.capterra.com/p/241855/Emissions-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Sustain.Life Ease of use 4.3 Customer Service 4.9 ## Showing most helpful reviews Showing 1-17 of 17 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathryn C. ESG Coordinator Consumer Services Used the software for: 6-12 months ### "The best software we found" March 6, 2023 5.0 Over it's been great. I love the layout and am excited about your continued improvements. I have also really enjoyed our work with our account manager. \[sensitive content hidden\] is always quick to answer our questions, and is friendly and personable. Pros \- I like the ease as with I can upload data for each of our locations. - I like being able to filter locations and see if I've already updated for the month, this helps me keep track of my to-dos- I like the home screen to see where we're at for each category. Cons \- I think the report has improved but still feels buggy sometimes. - I wish I could expand the scope of emissions and see where the bulk of the data is coming from without clicking away. A drop-down menu that said "main campus X emission" all on the same page to give me an idea would work better for me. - I wish there was a way to look at impact by category and scope data from a location-by-location basis. My team has little to no sway over other locations and can only speak to the main campus, so seeing just our impact would be ideal. Reason for choosing Sustain.Life Your software was a lot further along in its development and we loved the emissions management table, which ironically was discontinued after we signed on. But its still a good product. Review Source MP Marissa P. Brand Designer Design Used the software for: 6-12 months ### "An amazing tool that's always getting better" September 25, 2023 5.0 Pros Carbon Accounting, KPIs and Metrics, carbon management, progress status, education, community, ease of use, UI, design, blog, events, and outreach. Cons Although sustainability is a growing priority, most businesses are unequipped with environmental know-how. The initial onboarding process was somewhat confusing at times. An option for a step-by-step impact set-up with someone on the Sustain team would be helpful. There was a general onboarding call with a team member, but something more in-depth for specific questions would strengthen confidence. Alternatives considered [Watershed](https://www.capterra.com/p/212122/Watershed/) Reason for choosing Sustain.Life We felt Sustain.Life aligned with our culture, budget, and goals more than other products. Review Source CR Christian R. Sustainability Coordinator Architecture & Planning Used the software for: Less than 6 months ### "Review on Emissions Tracking" January 25, 2023 3.0 Pros It gave us a good baseline of what our emissions were for a baseline year. It was user friendly and not much work to input data. Cons I believe there should be a full length report that would be blank pages with general sections for companies to report on in a written manner. Review Source JW Jenni W. Managing Director Professional Training & Coaching Used the software for: 1-2 years ### "Our sustainability partner" June 12, 2024 5.0 Sustain.Life offers great value, enhancing our brand as we align our business operations with our sustainability goals. With Sustain.Life, we can effortlessly monitor our emissions, ensuring our business practices contribute positively to the planet. Highly recommend for any business looking to make a real-world impact. Pros Sustain.Life is an invaluable for managing our environmental impact. The platform is user-friendly, making it easy to track and report our carbon emissions. Cons For small business entry cost is high, however this is offset by ROI to business. Review Source HC Hayden C. Group Social Responsibility Director Consumer Services Used the software for: 6-12 months ### "SKG Services - ESG Journey " June 10, 2024 5.0 Pros It was very usable and the platform is great to use. The components of measuring our emissions, Reporting our emissions and strategies to minimise the emissions are so easy and quick to understand. Cons The integrations for the electricity companies were a bit hard to connect as it wasn't allowed to connect to the electricity company platform Review Source FF Filipa F. Environmental Sustainability Specialist Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Carbon Accounting in the Travel Sector" May 15, 2024 5.0 We expect Sustain.Life to be game-changing or the sustainability journey of our company, but we are still new users. For now, we can say that Sustain.Life platform and team didn't disappoint us (on the contrary) and all our goals seem to be achievable with this partnership. Pros Since the start, Sustain.Life has offered a flawless customer support! We have already requested help from different roles and for different purposes and not only was the reply always quick but they seem to have great internal communication. Cons So far, the only area that definitely could use some improvement is how the data is uploaded and managed on the platform. This should be a more agile process and we would like to make changes in bulk once the data is uploaded. Additionally, Sustain.Life doesn't have all the automatic sustainability reporting we are going to need in the future (e.g. ecovadis, UNFC), but they are always adding new ones and the main ones are already there. Reason for choosing Sustain.Life We really wanted an online platform which we could update regularly, instead of paying an annual fee for someone else to do that for us without us being too involved in the process. This always allows us to course-correct our operations and strategy in real time. Additionally, we wanted something for the long term, so not only for CCF but for the whole ESG strategy of our company. Out of all our potential partners, only 4 of them offered such platform. Out of those 4, Sustain.Life was the most expensive, but it was - by far - the most comprehensive. Plus, the team expertise and responsiveness was definitely above average, only comparable to Greenly. In the end, Sustain.Life was the best option if we wanted a lasting partnership and a platform with all the tools we plan on using for the next 3-5 years. Review Source IS Izabela S. Director, Quality and CSR Chemicals Used the software for: 1-2 years ### "Great value for the money." August 4, 2023 5.0 We did not know where to start our climate ambition journey and Sustain.Life helped us significantly by simply guiding us through the process. But it is not only about the tool. The entire experience has been wonderful. The customer service that I have received is excellent. The response to the questions I ask comes quickly and always with videos and easy to follow instructions. The price of the tool for Scope 1 and Scope 2 is great and can be used for the SMEs, as some of them do not need to report Scope 3. The opportunity to purchase Scope 1 and 2 options first, and adding Scope 3 later, is very useful for these users who are just starting to learn the process. In addition, I have been a part of other initiative that supports SMEs using consulting companies to calculate carbon footprint using Excell and appropriate emission factors. The results obtained from this approach fully agree with data reported by Sustain.Life what is a great way of validating that tool as scientifically sound. Great tool. Great service. Pros This Software is a great tool supporting organizations of all sizes. I have been only using the Building and People option that calculations Scope 1, 2 and a little bit of Scope 3. The use of Software is very easy and intuitive. It guides the use through the process, serving as a consulting tool. In addition, it reports the data in a dashboard and compares the results for the reporting period. I am looking forward to checking option related to Scope 3. Cons The reporting is good but the colors are not very distinct. The graphics could be improved. Review Source DC Dana C. Administrative Assistant Security and Investigations Used the software for: Less than 6 months ### "Reliable Customer Service" April 30, 2024 5.0 Overall, my experience was a good one. There were some frustration points, but having such an awesome and supportive rep in \[sensitive content hidden\] really made a difference. I look forward to learning more about Sustain Life and seeing their platform develop and grow. Pros The one-on-one customer service that I was able to get was incredibly helpful while learning the ropes of Sustain Life. Not only was I able to have my questions answered, but I was also able to give feedback, which was received gratefully. I can already tell that the Sustain Life team is going to help make my experience even better as we continue to use this platform for our reporting needs. There were some glitches when trying to do my initial inputs, but our rep, \[sensitive content hidden\], worked to get those captured and sent over to the Sustain Life team to be corrected. The glitches that impeded my work the most were corrected in time for me to input my measures. Cons Some of the functionality was not super user-friendly when dealing with large amounts of vehicles. I also hope to see more vehicles added to the drop-down feature so that we can utilize the MPG ratings that Sustain Life provides, vs. my own manual entry (which will not be as accurate). As mentioned above, there were some glitches when inputting new vehicles, but the most concerning of these were corrected or a work-around was provided. Review Source RP Ryan P. Sustainability Lead Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Emissions Management Made Easy" May 28, 2024 5.0 We are excited to share that we have recently begun using Sustain.Life to manage our business emissions, and we are very pleased with the experience so far. The customer service and support have been exceptional, and the software is incredibly user-friendly. With Sustain.Life's platform, we can effectively track and understand our business emissions, enabling us to implement a strategy to reduce our environmental impact. Pros The support from \[sensitive content hidden\] has been second to none, great customer service - a really relaxed and down-to-earth approach that made the carbon accounting process seem a lot less daunting and manageable. Cons a good platform, not had the chance to fully explore the full potential as only a few months in - some of the downloadable templates seem to lack some functions we would like but generally an easy to use and smart looking platform. Review Source MOSES K. Procurement and supplier relationship manager Entertainment Used the software for: 6-12 months ### "Our ESG journey " April 2, 2024 4.0 It has been very pivotal for our sustainability target to achieve net zero by 2035. Pros Ease of use of this tool but above all the customer support teams. Cons Still needs some development with the graphics. Review Source KT Kayla T. Safety and Sustainability Analyst Industrial Automation Used the software for: Less than 6 months ### "Data Management & Reporting" March 29, 2024 4.0 Pros Sustain Life has been the most appealing platform we've found. The price was right, the automation of our data, the translation of our data tied directly to sustainability reporting needs like CDP, the target setting that shows how it aligns with certain measures like science-based targets, the policy templates, the easy-to-understand breakdowns they offer via how-to videos and even their webinars are all examples of aspects that drew us to their platform. The list goes on! Cons We are in the process setting up our Sustain Life platform (entering profile and facility information, integrations, Scope 1 & 2 focus, etc.). Unfortunately, I realized propane/off road vehicle data is unable to be integrated at this time (requiring manual bulk uploads) and also, due to some unique utility providers we have as a global company, we have run into quite a few integration issues. However, our Customer Success Manager and the Sustain Life integration team are working diligently to resolve the issues and have even manually entered data as necessary for time-sensitive reporting needs. Sustain Life customer service has been top notch! Reason for choosing Sustain.Life Sustain Life has a ton of great capabilities and offerings, with plans to progress and get even better. Review Source WF William F. ESG Manager Wine and Spirits Used the software for: 6-12 months ### "Great Tools to get started on Your ESG Journey " January 25, 2023 4.0 Overall we are just beginning to understand where all the CO2 eq impact is coming from. Our green team is now beginning to chart a course of action that will address the emissions issue and lessen our environmental impact. Pros The conversion tools which calculate everyday measures into carbon footprint equivalents. Like travel miles made on commercial flights into CO2 Equivalents. Or gallons of gas used into emissions. Cons I am not sure that there are reports that are standardized in this space yet. But so far it requires downloading and massaging the data to get reportable metrics that I can use in better explaining our impact. Alternatives considered [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) Reason for choosing Sustain.Life Low cost easy entry Review Source PL Porter L. CSR Specialist Information Technology and Services Used the software for: 6-12 months ### "Great Service in a Fast Timeline" July 11, 2023 4.0 Overall, we are very pleased with Sustain.Life's work in this field, and we're grateful for their dedication to the platform, to our team, and to growing the overall awareness and importance of tracking GHG in the corporate sector. Pros We liked the accessibility of the customer service at Sustain.Life - We had a very tight turnaround to get GHG emissions up for contract requirements and Sustain.Life's team was very understanding and helpful while accommodating us. Cons Clearer access to learning resources would be helpful, especially in common language for those who may have never known anything about GHG before. Reason for choosing Sustain.Life Pace to implement was compatible with Sustain.Life's capability, plus pricing. Review Source TW Taylor W. Environmental Management Representative Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Sustain.Life - User friendly, intuitive, provides the results we were looking for." August 25, 2023 5.0 Very satisfied - I can see the product growing and trust working with Sustain.Life. Any requests for improvements I have discussed with the team are either already on the product roadmap or have been implemented. Pros The product is very user friendly and makes input of data easy. It is fairly customizable, yet easy to implement immediately, without costly integration fees or a long lead time. The team is constantly staying on top of updates and provides helpful training to customers. Cons Team member roles do not restrict certain functions or access to other locations at this time. Reason for choosing Sustain.Life The product was very user friendly, implementation time, cost, features, no extra fees, customer service. Review Source MB Miya B. ESG Business Partner Information Technology and Services Used the software for: Less than 6 months ### "SustainLife review" May 17, 2024 5.0 Pros We recently started using SustainLife to track and calculate our business GHG emissions. Our decision was driven by their global presence and with local representation, as well as the variety of pricing models they offered. The platform also supports all of our ESG reporting, which was important for us. We needed something that could assist with supplier questionnaires through to the various reports we produce The onboarding process, led by \[sensitive content hidden\], was seamless, providing clear guidance and support at every step. Although learning new software can be challenging, SustainLife's support made the transition smooth, and found its interface user-friendly. We are impressed with the process so far and look forward to closely monitoring how our sustainability efforts improve over time. We highly recommend working with \[sensitive content hidden\] and SustainLife. Cons We haven't come across anything at present. They are developing additional features, which we are looking forward to using. Review Source ME Matthew E. General Manager Safety and Compliance Public Safety Used the software for: Less than 6 months ### "Journey to Net Zero" March 14, 2024 5.0 Great experience, the first support that understood the exact stage of the journey we were on, what we were trying to achieve, and have the tools to assist us in achieving our end goal. Pros Availability, expert knowledge, responsiveness, support teams' general understanding of practical real world reporting challenges, user friendly software. Cons Nothing in particular comes to mind...... Review Source SK Sam K. Managing Director Food & Beverages Used the software for: Less than 6 months ### "Sustain.Life have made it simple" March 18, 2024 5.0 The team have been fantastic, and have help our admin team access, understand and use the resources available to start our carbon measuring journey. There has been assistance available the entire way and we've never felt that we had to figure things out for ourselves. Pros We're a smaller group that cares a lot about understanding our environmental impact. We struggled to find a partner that fit within our budget and scope to help us track and understand our emissions. Sustain.Life made it easy for us to do so, without costing us big business $$$ Cons They're still building some connections with Australian energy providers etc so flow of information will improve as they broaden their 3rd party access. It hasn't been a major issue. 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