--- title: "Booked It Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Booked It Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/241934/Booked-It/" page_type: "product" language: "en" --- # Booked It Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Booked It ## What is Booked It? Booked It is an all-in-one hospitality software system that provides leisure and entertainment businesses tools to manage operations and marketing. The platform includes modules for booking, ticketing, loyalty programs, mobile ordering, customer relationship management (CRM), marketing automation, cashless payments, gift cards, membership management, website services, WiFi, digital signage, and integration with the Licklist marketplace. Booked It aims to optimize revenue, customer retention, and operations for hospitality and leisure venues such as nightlife establishments, bowling alleys, soft play facilities, trampoline parks, and more. ## What is Booked It used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Booked It?[Manage this product listing](https://www.g2.com/products/booked-it/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Booked It 3.0 (2) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (2) Ease Of Use 4.8 (5,821) Value For Money 2.5 (2) Value For Money 4.9 (3,595) Customer Service 3.0 (2) Customer Service 4.9 (3,324) ## Booked It alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,827)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (199)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) [TicketSource](https://www.capterra.com/p/134828/TicketSource/) [4.8 (552)](https://www.capterra.com/p/134828/TicketSource/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134828/TicketSource/) ## FAQs about Booked It Overview ### What company size and specific industries is Booked It built for? Booked It is designed for hospitality businesses, theme parks, sporting venues, and visitor attractions of various sizes. It fits organizations that manage bookings and guest experiences in leisure and entertainment settings, including venues and attractions that need scheduling, reservations, and visitor management tools. Features and Usability ### What are the key features of Booked It? Booked It offers Point of Sale (POS), Ticket Reservations, and Reporting/Analytics as its core features. It supports transaction processing at the point of sale, reservation handling for tickets, and reporting tools for tracking sales and operational data. Getting Started and Support ### What customer support options does Booked It offer? Booked It provides Email/Help Desk support for customer questions and issue resolution. With no reviewer feedback on support topics available, user experience details such as response speed, agent helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 3,861 Ticketing reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating ticketing software: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Booked It focuses on other ticketing capabilities that reviewers also consider important, including **Ticket Reservations** (**59%**). This feature helps businesses manage advance bookings more efficiently, giving teams a clearer view of demand and helping them organize attendee access with less manual work. Ticket Reservations 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and manage ticket reservations for various events Point of Sale (POS) 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Accept and process customer payments for products or services using hardware and software Reporting/Analytics 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Booking Management Create, update, and manage bookings, itineraries, and reservations CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Marketing Automation Automate workflows and trigger campaigns based on customer actions Booked It 6 features ### All Features - Booking Management: Create, update, and manage bookings, itineraries, and reservations - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Ticket Reservations: Create and manage ticket reservations for various events --- Features 3.0 (2) 3.0 Based on 2 reviews ## Pricing Value for money 2.5 (2) Value for money 2.5 (2) 2.5 Based on 2 reviews ## Support, customer service and training options Customer Service 3.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (2) 3.0 Based on 2 reviews ## User reviews Overall rating 3.0 Based on 2 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent MB Mark B. Director Events Services ### "Really Bad Booking systems and Customer Care (Booked it)" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 31, 2024 From randomly increasing fees (sometimes reaching nearly 15%!), hiding your money with no way of seeing the balance, delay tactics when emailing referring to issues, delaying paying your own money even when dates have been set, avoiding critical questions, asking questions you have already answered to delay a reply, removing money from your account without knowing, thousands of pounds have disappeared with no answer (will update if resolved), poor standard of work, and the list continues. A very disappointing experience, which has been raised to other external agencies. Pros None - the cons out weigh any good points - the system is bad and full of bugs Cons They do not test their development work which resulted in loss of sales. They take days replying to emails and they alter your fees without your knowing and move your money around. Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) I was tricked to thinking Bookedit had a good system when it does not. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Katherine B. Director Recreational Facilities and Services ### "Its not easy changing systems..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Its tough moving from one system to another whilst still trying to keep the business going and making it look seem-less to customers! But with Bookedit with managed to do this. Pros I like the extra features that our basic system couldn't do, more detailed discount code methods, if you need something added they will do it for you rather than you trying to work if out. Now I have got used to it I am finding it easy to use. \[sensitive content hidden\] , our account manager, gets back to me really quickly and its so nice to have a dedicated person you can go to which questions (even stupid ones!). Cons The testing period was drawn out and a bit frustrating. You are trying to understand how a new system will fit into your current business but not everything tested well. Some was my misunderstanding of the dynamics of the system, some was not working correctly and needed tweaking. We still have an outstanding issue which, although I was offered a work around in the short term, I'm sure will be adjusted soon. Reasons for choosing Booked It I was sent a couple of messages saying Smart was difficult to use at the back end. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.