Alloy Software

Alloy Navigator Express

5 / 5 1 review

Who Uses This Software?

Alloy Navigator Express targets small to medium size companies across all industries who are looking for an integrated Service and Asset Management solution that decreases cost and increases ROI.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Alloy Software
  • www.alloy-software.com
  • Founded 2002
  • United States

About Alloy Navigator Express

Alloy Navigator Express 7 is the leading integrated IT Help Desk and Asset Management solution from Alloy Software. This price friendly, fast to deploy and easy to manage solution is a clear choice for IT organizations of small and medium size. This solution enables you to establish inventory management practices, identify and proactively respond to incident trends, share knowledge, improve communication with customers and streamline collaboration within your technical team.


Alloy Navigator Express Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Asset Tracking
  • Audit Management
  • Compliance Management
  • Configuration Management
  • Contract Management
  • Cost Tracking
  • Depreciation Management
  • IT Service Management
  • License Management
  • Maintenance Management
  • Procurement Management
  • Requisition Management

Alloy Navigator Express Reviews

Asset tracking

Feb 14, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly. I am currently an owner of an IT Solutions Company and this application has made our support and asset tracking a breeze and not stressful at all.
This is a fantastic suite at an affordable price for all budgets and requirements.

Cons: After using this product from Enterprise to Express versions have never found any cons and fits into all the business models I have been involved in.

Overall: I recommend this product to all my suppliers and clients and feel this is well suited to many companies no matter how large or small.