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Tracker I-9 Compliance

Reviews of Tracker I-9 Compliance

4.5 (8)
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Tracker I-9 Compliance Reviews

Showing all 8 reviews
Overall
4.5
Ease of Use
4.9
Customer Service
4.4

About Tracker I-9 Compliance

Mitratech’s Tracker I-9 is the industry’s most advanced I-9 compliance offering for employers, while also being the most user-friendly compliance solution your HR team has ever seen. Tracker I-9 offers the only end-to-end electronic I-9 compliance tracking software solution that’s maintained a perfect 20+ year track record of zero client fines. Learn more about Tracker I-9 Compliance

Showing Most Helpful

Showing 8 of 8 reviews

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Leslie G.
Human Resource Coordinator
Hospital & Health Care, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 22, 2023

"Tracker I-9 "

Pros: I really enjoy the profile setup and the ease of the completion process.

Cons: None that I can think of at the moment.

Switched From: HIREtech
Reasons for Switching to Tracker I-9 Compliance: with more employees working remotely, this system best suited our hiring needs.
Kaleb S.
HR Generalist
Education Management, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 21, 2023

"I9 Tracking"

Overall: Good experience overall. Very easy to use.

Pros: It is easy to use and set up. Sends reminders on incomplete sections.

Cons: Can sometimes load for a long period of time.

Reasons for Choosing Tracker I-9 Compliance: This was a decision made by the company.
Nicole B.
Sr. Analyst, HR Compliance
Construction, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
3.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
January 4, 2024

"Easy to use"

Overall: Overall positive experience, would recommend to other companies that want simplicity.

Pros: Tracker I-9 Compliance is easy to use and user friendly.

Cons: I don't know, since Tracker is the only I-9 tool / interface I've ever used so I don't really have anything to compare my experience to.

Reasons for Choosing Tracker I-9 Compliance: I wasn't a part of the decision to use or not use Tracker so I do not know
Andy A.
Associate Director, Systemwide Employment and Policy Administration
Higher Education, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
December 20, 2023

"Useful product"

Pros: The efforts toward continuous improvement and customer feedback is wonderful. I have seen the system evolve to an even sleeker system with more features than we are currently taking advantage of. The Customer support and assistance from the implementation manager [sensitive content hidden] has been amazing.

Cons: The biggest issue we have had is the billing. The complication stems from the way the contract was finalized. Nonetheless, Mitratch/Tracker has worked collaboratively with us to resolve the matter.

Angela K.
HR Generalist
Education Management, 1,001-5,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 21, 2023

"Angela Review"

Pros: I like that all of our I9s can be kept in one place and that it is all electronic

Cons: It use to be easier to upload documents into section 2 but that function has been taken away and now it has to be a PDF and you are unable to drag it into the attached file. Wish this would be brought back!

Harmony H.
People Operations Generalist
Hospital & Health Care, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Features
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
December 21, 2023

"I9 Reverifications"

Overall: Overall, the platform is easy to use and is straightforward.

Pros: Very easy when I9 reverifications needed to be completed last summer. I like the audit trail. The platform is very straight forward.

Cons: Implementation was a little bit frustrating, as they continued to confuse our corporate company with one of our sister companies that also uses the platform. However, once this issue had been clarified, the process was smooth.

Joy H.
Human Resources Administrator
Information Technology and Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 26, 2023

"Ease of use for candidate and employer"

Pros: Tracker guides the candidates making sure forms are filled out and identifications are uploaded correctly. The automatic running of EVerify and saving forms is quite a time saver.

Cons: We are not notified via email when a candidate completes section one. However, this option may be buried somewhere in the settings.

Megan A.
Employee Experience Coordinator
Computer Software, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
December 21, 2023

"Easy to Use!"

Pros: What I liked most about Tracker I-9 is the ability to customize it to fit what you need.

Cons: What I like least about Tracker I-9 is that the software itself can be a little slow.