--- title: "SmartSuite Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is SmartSuite the right Workflow Management solution for you? Explore 26 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242046/SmartSuite/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- SmartSuite 5 (26) [View alternatives](https://www.capterra.com/p/242046/SmartSuite/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Reviews of SmartSuite Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews Eugene T Software EngineerInformation Technology and Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The capabilities of the platform are immense - from the overall solutions and applications to within the records themselves, automations, Zapier integration, ability to customize each individual report and view.“ January 21, 2022 GS Grant S Director: Consulting and TrainingInsurance, 2 - 10 employeesUsed the software for: Less than 6 months. “Even with hugely challenging transitions I have found the team, and in particular \[sensitive content hidden\], very helpful. Having access to \[sensitive content hidden\] at webinars is also very insightful.“ May 10, 2023 AG Anna G Project ManagerInformation Technology and Services, 11 - 50 employeesUsed the software for: 1-2 years. “You can even share these data with people that don't use SmartSuite - there's a super-convenient, easy and secure functionality for this.“ January 19, 2022 Melissa D Co-Founder & President of PRMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “It's easy to navigate and the templates really made it simple to quickly realize all the potential ways to utilize the software.“ January 19, 2022 ## Showing most helpful reviews Showing 1-25 of 26 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa D. Co-Founder & President of PR Used the software for: Less than 1 year ### "Intuitive + Everything In One Place" January 20, 2022 5.0 We have been using SO many different software products to manage our agency. One tool for project management, one tool for processes, one tool for training, another tool for collaboration, another tool for file storage... and then, of course, Google Drive, Google Docs, Slack, and so many others. SmartSuite is literally everything in one place. I can't wait to get everything fully loaded in SmartSuite so we can save money by canceling/consolidating many of those other products. Pros I love how intuitive SmartSuite is from the moment you log in. It's easy to navigate and the templates really made it simple to quickly realize all the potential ways to utilize the software. I love how easy it is to see progress on a project at any point, and how all files, communication and calendar are tied in within the task. So insanely simple but there is so much you can do. Cons There isn't anything that I've found that I don't like so far. Review Source R Reviewer MD Used the software for: I used a free trial ### "Simple and easy suite" January 17, 2025 5.0 A great platform with many good features Pros The simple and easy setup. I like the interface. Cons The color scheme missing dark theme. Extra features Review Source Grant S. Director: Consulting and Training Used the software for: Less than 1 year ### "SmartSuite - A dynamic No Code Product" May 15, 2023 5.0 This has been a delightful experience. Pros The flexibility of the platform is impressive. The team is engaging and very responsive. Even with hugely challenging transitions I have found the team, and in particular \[sensitive content hidden\], very helpful. Having access to \[sensitive content hidden\] at webinars is also very insightful. Cons The importing of a huge database of information was a little challenging. Review Source R Reviewer CEO Used the software for: Less than 1 year ### "WOW, Asana meets Monday, Meets Air Table and Created a SUPER STAR" February 2, 2022 5.0 There aren't enough stars to give or great things to say about Smart Suite. When you think of a Software company or any company in general and all the things it should have, like customer service, capability, responsiveness, innovation, experience, great pricing, excitement for the future, talented leadership. Smart Suite has it all Pros So as someone that has built a software company in the past I am beyond impressed with how well everything works and how many options there truly are while maintaining simplicity. I originally was looking for something like asana to manage some internal + external client processes. Asanas Support was terrible and Smart Suite first got me with their customer service and onboarding. I was in touch with everyone I needed to be in real time and I wasn't sent one automated email telling me to watch a library of videos to find an answer that may not even be there. The ability to learn about the software allowed me to not only do what I needed better, but build a scalable marketing software that I could license to other companies. And the ideas that expand our vision for the company roll in daily. The price for scaling is incredible. There isn't a single aspect of this company that I am not beyond impressed with. Cons Really I can't think of any besides they are a young company. Young as in this software, but not in experience. It is VERY obvious they have software experience, A highly capable team on front end and back end, as well as funding. I actually love being on the ground floor of a product that I know is going to be so disruptive in the industry. Review Source R Reviewer Principal/CEO Used the software for: 1-3 years ### "Great for Designers" October 26, 2023 5.0 For creative firms, I like to use SmartSuite along with Milanote. The ability to create a dashboard view of the Milanote page within a solution means that all of the information for a task is at our fingertips. While we use Milanot for creative planning, SmartSuite is literally everything else in our business! Pros With SmartSuite I was finally able to find a solution that kept information visually accessible, and it links data across multiple solutions keeping information accurate. My team loves it too so team adoption was easy. Cons The two things I miss most about previous platforms is gantt charts and the Chrome/Gmail integrated ability to turn websites and emails into records in any solution with ease. Review Source R Reviewer COO Used the software for: Less than 1 year ### "The PM Tool That Changed the Game" August 24, 2022 5.0 We are working to solve project management and sales tracking currently with SmartSuite - now that we have conquered those areas we are actively looking for other ways to utilize the platforms they have in place to make our lives easier. The customer support team is phenomenal - very responsive, super knowledgeable - no doubt the best in the business. Pros The ease of use for SmartSuite has completely changed how we work as an event management company. No more emailing around lists or tracking things in a spreadsheet - it is automated, and smart, just as the name implies. Cons I really cannot think of a single thing to dislike. Any time we ask about a change they make it happen. I only wish this software had been around 8 years ago when we started our business. Review Source Uros M. CEO @ Flow Ninja Used the software for: Less than 1 year ### "The most advanced project management software I've used so far" January 20, 2022 5.0 Pros The flexibility and ability to create unique views, custom boards and put our processes in one place. Cons A little higher learning curve than other PM softwares, but after you get over that it feels like magic. Review Source Corinna H. Managing Director Used the software for: Less than 1 year ### "NoCode solution for Process Automation & CRM" December 19, 2023 5.0 It has become our one go-to source of truth for the full client journey (sales process / CRM) over client onboarding and day-to-day project management. We built several bridges to other tools to use the connectors for process automation and can for sure say this is a big time saver. In addition the set-up has been a core project of living our value of transparency with real-time info for all employees. Pros \- Variety of functions - general navigation and ease of use - amount of field type and permission control flexibility and customization Cons One limitation we ran into is the formula spectrum which is smaller than Excel/Sheets which can be a need for workaround in some perspectives. Review Source Murat K. Consultant Used the software for: Less than 1 year ### "Amazing product" May 6, 2024 5.0 Being a long time Notion user, it was a pleasure to use, setup and experience the platform. Fresh look, clean and modern interface. Users want to use the platform, unlike Notion, which can be confusing. Pros Clean interface, easy to use, innovative team. Cons No native desktop applications (yet). Having a desktop app for MacOS will be great. Review Source R Reviewer Quality Assurance Used the software for: Less than 1 year ### "Good platform for workflows and data management on all levels." January 21, 2022 5.0 Pros We used it for moving into a new house. The template Home Remodel Project was very helpful for an easy start. The Share View feature was very handy in sharing blueprints and measurements with contractors. Cons It's a great platform, I love it and can't see faults, so far away Review Source R Reviewer Project Manager Used the software for: 1-3 years ### "Meet the best platform for data management so far" February 3, 2022 5.0 Pros We use SmartSuite everyday to track our features, tasks, timing, resources, storypoints and so on. What I personally like most is Charts and Dashboards that help to manage, compare and analyze various data. You can even share these data with people that don't use SmartSuite - there's a super-convenient, easy and secure functionality for this. Just send the link to any report in any view type - and you got it. Cons I like everything, honestly)) You should try it too Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Getting things smart" February 3, 2022 5.0 When we started using SmartSuite, we don't need to use other tools anymore, except messengers, probably. When we need to plan a new feature - we do it in SmartSuite. Create a report about the team's progress - the same. Make changes to the current project - we go to SmartSuite. It's really flexible and makes processes smart and then the team makes taksk done. Pros Design and flexibility of the system for the team's needs. Cons Only minor issues. They have already been reported in the system. Review Source R Reviewer engineer Used the software for: Less than 1 year ### "An excellent tool for managing large projects in a company or conducting personal affairs" February 8, 2022 5.0 Our team uses SmarSuite to manage project tasks. We create tasks, assign them to team members, add statuses, add links, images, descriptions, and more. The tool helps to see the overall progress of the project and tasks in general. Pros Easy to create the necessary data, tables, lists, and graphs. SmartSuite helps to fully and effectively plan, implement and close projects. Also from the pros: Compilation of task reports; Possibility to create an infinite number of tasks; Beautiful and clear interface (in my opinion); The ability to change the color to any solution; Cons Since the tool is quite large and multifunctional, at first glance it may seem complicated. But if you spend a little time studying it, you can see all its great features and functionality. Review Source R Reviewer Software Engineer Used the software for: Less than 1 year ### "Great tool for task management!" August 16, 2022 5.0 Pros I consider SmartSuite is a useful tool for task tracking and team collaboration. Easy to use the service. Smartsuite user interface is intuitive and user-friendly. The capabilities of the platform are immense - from the overall solutions and applications to within the records themselves, automations, Zapier integration, ability to customize each individual report and view. Cons It'll take some time to learn the service, but there are many tutorials and help articles to do it more faster. Review Source R Reviewer Partner Used the software for: Less than 1 year ### "Fantastic Product for Operations" January 21, 2022 5.0 Integration with our team was easy, both for straightforward and complex workflows. Pros SmartSuite is easy to set up, has an intuitive interface with everything at your finger tips, and really doubles down on all the best features in the landscape of low code/no code, workflow and operations management software. Cons Excited to see more dashboard features to complement the existing dashboards. Sounds like this is on the roadmap soon. Review Source R Reviewer QA Automation Engineer Used the software for: Less than 1 year ### "The next generation of excellent leadership" February 7, 2022 5.0 Pros Unmatched ability to customize or select a template from the list. The number of features is impressive. Export your work to the formats you need. There is also a great application for iOS and Android Cons Due to the huge opportunities, it is worth spending more time to get acquainted with the service - it's worth it! Review Source R Reviewer Senior Copywriter Used the software for: Less than 1 year ### "I have waited for years for this platform!" January 20, 2022 5.0 Pros Over my career, I've used virtually every type of work management platform ever created. SmartSuite is the perfect tool for our agency and it's beyond easy to use. Definitely a game-changer! Cons The only thing I don't like is that SmartSuite wasn't invented decades ago - it would have saved agencies (and me) countless headaches. Review Source R Reviewer Account Supervisor Used the software for: Less than 1 year ### "Project & Process Management Nirvana" January 21, 2022 5.0 I've used a lot of "work management" platforms in my career. Nothing has been as user-friendly and as intuitive as SmartSuite. Been waiting too long for a platform like this to come along and may our collective agency lives easier to manage! I feel smarter since I've started using SmartSuite. Pros How easily it integrates with our other systems and tools. Easy to use, easy to figure out, easy to communicate and improves overall efficiency within our team. Cons Right now, there are no cons! It's a welcomed solution to a long-standing void for a tool that can do it all. Review Source R Reviewer BBA Student Used the software for: Less than 1 year ### "The Future of Work" January 25, 2022 5.0 SmartSuites organizes every aspect of my life from everyday tasks to my career. Pros This product is the bridge between the traditional visual to do list where you check each box and a technology-first world. Cons I do not have any complaints about this software. Review Source R Reviewer Webflow Developer Used the software for: Less than 1 year ### "Flow Ninja Filip's review" June 29, 2022 5.0 Pros The Product is intuitive and easy to use also the UI look great so does the whole design Cons Honestly nothing is that difficult to use in SmartSuite, of course it took some getting used to, but not too much time. Review Source R Reviewer QA/PM Used the software for: Less than 1 year ### "Nikola's Review" January 28, 2022 5.0 Great Pros It is so intuitive, UI is great, and serves user experience Cons A bit confusing UI for beginners Review Source R Reviewer Public Relations Supervisor Used the software for: I used a free trial ### "Insane amount of features" January 21, 2022 5.0 Love it! Everyone is collaborating a higher level. Pros The templates! The team at SmartSuite has thought of everything. Cons Nothing so far. So much more than just project management, it really works for processes. Review Source VR Verified Reviewer Mobile Developer Used the software for: Less than 1 year ### "Flexible, customizable and intuitive to use tool" February 7, 2022 5.0 Pros SmartSuite is a great tool that provides a lot of report type for every cases you need with lots of data types (text, date, numeric and many others). It's also allows you to use filtering and grouping which is very useful and customize each individual report. Cons There is no obvious cons for this program. The tool is easy to use and the process of investigating all the best feature of this tool will not take much time. Review Source Ev C. EVP of Data Science Used the software for: Less than 1 year ### "Easy, Efficient, Seamless, Organized" January 21, 2022 5.0 SmartSuite makes me and my business so much more efficient. I can manage my entire operation from one platform, collaborate with colleagues, and keep everything organized and orderly. Migrating from my previous tool was stunningly easy, integrating with Slack to create new records is seamless, and they’ve clearly thought of every process imaginable with the number of templates they’ve created. Thank you SmartSuite! Pros Easy integration, easily managing my entire operation. Collaboration is straightforward. Cons None so far, wish I'd started with it sooner. Review Source R Reviewer Project Manager Used the software for: Less than 1 year ### "Tamara's review" January 31, 2022 5.0 A better organisation so it helps me a lot as my job is all about organisation. Pros I love great design and the user experience is great as well. Cons It’s a little bit confusing for beginners but now everything is great. 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