--- title: "SmartSuite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SmartSuite Software - reviews, pricing plans, popular comparisons to other Workflow Management products and more." source_url: "https://www.capterra.com/p/242046/SmartSuite/" page_type: "product" language: "en" --- # SmartSuite Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SmartSuite ## What is SmartSuite? SmartSuite is transforming how organizations get work done by providing a collaborative Work Management platform that enables teams to plan, track and manage workflows - whether it be a project, an ongoing process or routine everyday tasks. ## What is SmartSuite used for? [Workflow Management](https://www.capterra.com/workflow-management-software/)[Team Management](https://www.capterra.com/team-management-software/)[Task Management](https://www.capterra.com/task-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $10 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SmartSuite?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://smartsuite.com&name=SmartSuite) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SmartSuite 5.0 (26) VS. [4.6 (5,303)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $10 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (26) Ease Of Use 4.7 (6,030) Value For Money 4.9 (25) Value For Money 4.5 (4,649) Customer Service 4.9 (22) Customer Service 4.6 (4,442) ## SmartSuite alternatives Highest Rated [4.7 (3,594)](https://www.capterra.com/p/186749/TaxDome/reviews/) Starting price $800.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [4.6 (6,079)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/147657/monday-com/) [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,432)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,621)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [View all alternatives](https://www.capterra.com/p/242046/SmartSuite/alternatives/) ## FAQs about SmartSuite Overview ### Which roles and teams benefit most from SmartSuite? SmartSuite is most used by project managers, operations leaders, consultants, and technical teams that need to organize complex workflows in one place. Marketing and PR teams use it to manage campaigns and client work, while executives rely on dashboards, reporting, and cross-functional visibility to track progress and improve coordination. Answer based on 26 reviews Overview ### What company size and industries is SmartSuite built for? SmartSuite is built for small businesses, with 100% of reviewers from that segment, especially in Information Technology and Services at 35%. It also serves Marketing and Advertising at 23% and Computer Software at 8%, aligning with security, risk, business continuity, and IT roles, often for workflow management. Answer based on 26 reviews Features and Usability ### What are the key features of SmartSuite? SmartSuite offers dashboard management, task management, project planning and scheduling, Gantt/timeline views, and workflow management. It also includes customizable forms, reports, and dashboards, plus access controls, approvals, time tracking, document storage, and third-party integrations for organizing data, coordinating work, and tracking progress. Integrations ### Which third-party tools and platforms does SmartSuite integrate with? SmartSuite integrates with Gmail, Google Chrome, Make, Milanote, easybill, and Zapier. It connects communication and browser tools with automation and business apps, giving teams options for web clipping, email-based workflows, and broader app connectivity across common work processes. Answer based on 6 reviews Getting Started and Support ### What training and onboarding options does SmartSuite offer? SmartSuite provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, while documentation offers written reference material and videos provide self-paced instruction for reviewing features and setup steps. Answer based on 4 reviews Getting Started and Support ### What customer support options does SmartSuite offer? SmartSuite provides email/help desk support, FAQ/forum access, a knowledge base, and chat. Reviewers describe the support team as responsive, knowledgeable, and helpful during onboarding, with real-time help standing out. Some users also note a preference for direct assistance over automated resources when solving setup and workflow questions. Answer based on 2 reviews ## Features AI summary Based on 13,683 Workflow Management reviews Capterra data shows that buyers of workflow management software rank the following features as their top priorities: - **Task Management** (**50%** of reviewers rated this feature as critical) - **Progress Tracking** (**46%**) - **Business Process Automation** (**43%**) SmartSuite supports all three of the features reviewers value most: **Task Management**, **Progress Tracking**, and **Business Process Automation**. Together, these capabilities help teams organize work, monitor status in real time, and automate repeatable processes, allowing businesses to improve visibility, reduce manual effort, and keep workflows moving efficiently. Task Management 4.9 (12) 91.67% of 12 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Progress Tracking 4.7 (9) 77.78% of 9 reviewers that rated this feature as important or highly important Reporting on how each user, task or process has advanced since its initiation Business Process Automation 4.7 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Mobile Access 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Access Controls/Permissions 5.0 (6) 83.33% of 6 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Collaboration Tools 5.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together SmartSuite 66 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Assignment Management: Assign issues and tasks based on availability or required skills - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - File Management: Create, save, and store files - File Transfer: Move files across different systems or networks - Forms Management: Store, manage and track all forms in a centralized location - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Graphical Workflow Editor: Create, design and modify the flow and processes of tasks in a project - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Projects: Ability to handle several projects simultaneously - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Prioritization: Arrange tasks based on the level of priority or urgency - Productivity Analysis: Statistical data that helps identify improvement areas, delays or interruptions, and output of an employee - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Defining the project's scope, deliverables, schedules, resources, budget, critical path, dependencies and constraints - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.9 (26) 4.9 Based on 26 reviews ## Pricing Value for money 4.9 (25) Free Trial Basic $10.00 Per User,Per Month Value for money 4.9 (25) 4.9 Based on 25 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (22) 4.9 Based on 22 reviews ## User reviews Overall rating 5.0 Based on 26 reviews Filter by rating 5(26) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA Jan A. MD Non-Profit Organization Management ### "Simple and easy suite" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 16, 2025 A great platform with many good features Pros The simple and easy setup. I like the interface. Cons The color scheme missing dark theme. Extra features Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) [Trello](https://www.capterra.com/p/211559/Trello/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Reasons for choosing SmartSuite I havent decided yet, but Bitrix24 has a good place Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MK Murat K. Consultant Consumer Services ### "Amazing product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2024 Being a long time Notion user, it was a pleasure to use, setup and experience the platform. Fresh look, clean and modern interface. Users want to use the platform, unlike Notion, which can be confusing. Pros Clean interface, easy to use, innovative team. Cons No native desktop applications (yet). Having a desktop app for MacOS will be great. Switched from [Notion](https://www.capterra.com/p/186596/Notion/) Clean interface, company in general is forward thinking, innovative and listen to customer feedback. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CH Corinna H. Managing Director Marketing and Advertising ### "NoCode solution for Process Automation & CRM" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 December 18, 2023 It has become our one go-to source of truth for the full client journey (sales process / CRM) over client onboarding and day-to-day project management. We built several bridges to other tools to use the connectors for process automation and can for sure say this is a big time saver. In addition the set-up has been a core project of living our value of transparency with real-time info for all employees. Pros \- Variety of functions - general navigation and ease of use - amount of field type and permission control flexibility and customization Cons One limitation we ran into is the formula spectrum which is smaller than Excel/Sheets which can be a need for workaround in some perspectives. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) Permission Management, broader scope of integrations Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Monica S. Principal/CEO Design ### "Great for Designers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2023 For creative firms, I like to use SmartSuite along with Milanote. The ability to create a dashboard view of the Milanote page within a solution means that all of the information for a task is at our fingertips. While we use Milanot for creative planning, SmartSuite is literally everything else in our business! Pros With SmartSuite I was finally able to find a solution that kept information visually accessible, and it links data across multiple solutions keeping information accurate. My team loves it too so team adoption was easy. Cons The two things I miss most about previous platforms is gantt charts and the Chrome/Gmail integrated ability to turn websites and emails into records in any solution with ease. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [ClickUp](https://www.capterra.com/p/158833/ClickUp/) ClickUp buried information inside information, so it was not user-friendly. I couldn't get my team to adopt it. I do miss their Gmail/Chrome Clipper tool. Monday became too expensive because of their pricing tiers. That said I like the way Smart Suite organizes information much better than eaiter of these. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Grant S. Director: Consulting and Training Insurance ### "SmartSuite - A dynamic No Code Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 10, 2023 This has been a delightful experience. Pros The flexibility of the platform is impressive. The team is engaging and very responsive. Even with hugely challenging transitions I have found the team, and in particular \[sensitive content hidden\], very helpful. Having access to \[sensitive content hidden\] at webinars is also very insightful. Cons The importing of a huge database of information was a little challenging. Reasons for choosing SmartSuite Just the overall experience. I have used all the other products. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KH Kristin H. COO Hospitality ### "The PM Tool That Changed the Game" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2022 We are working to solve project management and sales tracking currently with SmartSuite - now that we have conquered those areas we are actively looking for other ways to utilize the platforms they have in place to make our lives easier. The customer support team is phenomenal - very responsive, super knowledgeable - no doubt the best in the business. Pros The ease of use for SmartSuite has completely changed how we work as an event management company. No more emailing around lists or tracking things in a spreadsheet - it is automated, and smart, just as the name implies. Cons I really cannot think of a single thing to dislike. Any time we ask about a change they make it happen. I only wish this software had been around 8 years ago when we started our business. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing SmartSuite The customer service and the possibilities to automate so many things! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PS Patrick S. CEO Marketing and Advertising ### "WOW, Asana meets Monday, Meets Air Table and Created a SUPER STAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2022 There aren't enough stars to give or great things to say about Smart Suite. When you think of a Software company or any company in general and all the things it should have, like customer service, capability, responsiveness, innovation, experience, great pricing, excitement for the future, talented leadership. Smart Suite has it all Pros So as someone that has built a software company in the past I am beyond impressed with how well everything works and how many options there truly are while maintaining simplicity. I originally was looking for something like asana to manage some internal + external client processes. Asanas Support was terrible and Smart Suite first got me with their customer service and onboarding. I was in touch with everyone I needed to be in real time and I wasn't sent one automated email telling me to watch a library of videos to find an answer that may not even be there. The ability to learn about the software allowed me to not only do what I needed better, but build a scalable marketing software that I could license to other companies. And the ideas that expand our vision for the company roll in daily. The price for scaling is incredible. There isn't a single aspect of this company that I am not beyond impressed with. Cons Really I can't think of any besides they are a young company. Young as in this software, but not in experience. It is VERY obvious they have software experience, A highly capable team on front end and back end, as well as funding. I actually love being on the ground floor of a product that I know is going to be so disruptive in the industry. Switched from [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) The customer service was amazing, and the capabilities takes the best things from all those companies and beats anything on the market Alternatives considered [Airtable](https://www.capterra.com/p/146652/Airtable/) [Trello](https://www.capterra.com/p/211559/Trello/) [monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/) [ClickUp](https://www.capterra.com/p/158833/ClickUp/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing SmartSuite Smart Suite took all of the best features from every competitor, put it in one platform, priced it better, made it simple, and gave me the best customer service and onboarding I have experienced in tech. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TV Tamara V. Project Manager Information Technology and Services ### "Tamara's review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 A better organisation so it helps me a lot as my job is all about organisation. Pros I love great design and the user experience is great as well. Cons It’s a little bit confusing for beginners but now everything is great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FN FIlip N. Webflow Developer Information Technology and Services ### "Flow Ninja Filip's review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Pros The Product is intuitive and easy to use also the UI look great so does the whole design Cons Honestly nothing is that difficult to use in SmartSuite, of course it took some getting used to, but not too much time. Switched from [Coda](https://www.capterra.com/p/193164/Coda/) [Asana](https://www.capterra.com/p/184581/Asana-PM/) Seems like better alternative Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NN Nikola N. QA/PM Information Technology and Services ### "Nikola's Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 25, 2022 Great Pros It is so intuitive, UI is great, and serves user experience Cons A bit confusing UI for beginners Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/242046/SmartSuite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [monday.com AI Work Platform vs SmartSuite](https://www.capterra.com/compare/147657-242046/monday-com-vs-SmartSuite)[Jira vs SmartSuite](https://www.capterra.com/compare/19319-242046/JIRA-vs-SmartSuite) [Airtable vs SmartSuite](https://www.capterra.com/compare/146652-242046/Airtable-vs-SmartSuite)