--- title: "Guidey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guidey the right Vacation Rental solution for you? Explore 87 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242066/airguide/reviews/" page_type: "reviews" language: "en" --- Guidey 4.9 (87) [View alternatives](https://www.capterra.com/p/242066/airguide/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of Guidey Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LR Laurin R NAReal Estate, Self-employedUsed the software for: Less than 6 months. “I am going to use it for my airbnb property so renters can have all the essential info at their fingertips“ December 3, 2025 SF Steve F OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude.“ May 3, 2026 SA Sami A Office and Systems ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages.“ November 8, 2024 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Layout is a bit to simple and looks plain to guests,“ March 25, 2026 KC Katie C AdminSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Fantastic support, easy to use with great functionalities, easy to insert images, text and descriptions.“ June 17, 2026 LR Laura R OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Copy feature (from one listing to another) did not seem to work.“ June 5, 2023 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “cannot fault price is really good and has many features, there is still room for improvement. .“ March 25, 2026 Michael B OwnerHospitality, Self-employedUsed the software for: Less than 6 months. “In today's environment of online services the frustration level for consumers, especially myself, with regard to customer service is off the charts.“ January 2, 2023 ## Showing most helpful reviews Showing 1-25 of 87 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Talisa W. Director Management Consulting Used the software for: Less than 6 months ### "Totally Recommend Guidey" March 19, 2025 5.0 Super happy with Guidey, I think it makes life so much easier for hosts and woud absolutely recommend to others. Pros Easy to use and love the end product. Loved the option to add different languages. Cons I would like all icons showing on the front page. Review Source Response from Guidey March 28, 2025 Thank you Talisa for taking the time to leave us such a fantastic review! We're so glad to hear that you love our product and you think it makes life easier for hosts. SA Sami A. Office and Systems Manager Hospitality Used the software for: 1-2 years ### "Cannot recommend Guidey enough!" November 8, 2024 5.0 Excellent. Guidey are so helpful. They are available on the phone rather than having to send in a request and wait for a response. Guidey have always been happy to offer support with our more customised requirements, giving us an even better experience for our guests. Pros Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages. It also supports both QR codes and short, readable URLs for each property. We have seen a reduction in support calls from guests thanks to the information provided in their Guideys. Cons Nothing. Our experience with Guidey has been excellent and is cheaper than our previous supplier. Reason for choosing Guidey Simpler overall use and setup, and I think (though I can't 100% remember) that LoungeUp required an app. Review Source Response from Guidey December 18, 2024 Thank you Sami for taking the time to leave us this fantastic and detailed review - we're so glad to hear that your experience with Guidey has been excellent! VR Verified Reviewer Property manager Real Estate Used the software for: 6-12 months ### "Good software " March 16, 2022 3.0 No problems at all using this software. Guests of all ages can use it quickly and effectively. Pros It’s simple and easy to use and very effective. Cons I don’t think I have come across any negatives about this software yet. Review Source SF Steve F. Owner Hospitality Used the software for: Less than 6 months ### "Recommend Overall" May 3, 2026 5.0 I love it. There is just some minor issues & inconveniences that could be corrected to make the product smoother and less confusing for customers. Pros User Friendly. Organized. Not overwhelming for the customer. You can put a wealth of information. Good bye are the days of printed material all over the place! Easy Peazy! Cons When trying to categorize certain restaurants/bars under the certain categories, you could only list them once, even if you create a new category. So, one location couldn't be in another category. Also, I would like to be able to move certain categories in different order. I feel most people are interested in the wifi once they enter the property, so that should be towards the top of the order, instead of the bottom. Also, I can't seem to change the directions around. It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude. you have to paste in the link from the actually google maps for it to work, thus creating confusion. Review Source Response from Guidey May 6, 2026 Thank you Steve for taking the time to leave us this fantastic review, we're so glad you find our software user friendly! Thank you for leaving us such detailed feedback regarding improvements, we'll certainly take a look at these and introduce them into the dashboard where possible. KK Klemen K. General Manager Hospitality Used the software for: Less than 6 months ### "Hidden gem 💎" April 10, 2026 5.0 Great experience for the guests! Almost all you can imagine, you can put inside for the guests. The flexibility is awsome. Pros Value for the money and multilingual support. Together with an AI agent it's a great experience for the guests. Cons Design and simplicity with moving around. There is a lot space for improvements. I hope that you will include us in improvements. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/) Reason for choosing Guidey Great experience and value for the money. Review Source Response from Guidey April 14, 2026 Thank you Klemen for taking the time to leave us this excellent review, we're glad you find our software provides a great guest experience and value for money! We're always working on improving the experience and we'll take onboard your valuable feedback. AN Ali N. Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Quality app" March 25, 2026 5.0 10/10 cannot fault price is really good and has many features, there is still room for improvement. . Pros Easy to use, great price, good connectivity and easy to add options on to your own app and share between properties Cons Layout is a bit to simple and looks plain to guests, colour improvements needed to help make it more eye pleasing and custom Review Source Response from Guidey March 26, 2026 Thank you Ali for taking the time to leave us this fantastic review, and thank you for your feedback. You'll be pleased to hear that we'll be adding more design customisation options very soon! KB Kenny B. Manager Hospitality Used the software for: Less than 6 months ### "Simple to use and fully customised. " December 19, 2025 5.0 Excellent, very simple to use and I really like that I can customise it to my exact needs, I am very happy with it and like the look of it Pros I found it very easy to set up and customise the way I wanted for my business..the results look very professional Cons I have not found any issues yet with the software, the price is fair and works well. I am happy with the experience Review Source Response from Guidey January 15, 2026 Thank you Kenny for taking the time to leave us this fantastic review, we're glad you found Guidey easy to set up and customise for your business. TK Tim K. Managing member Hospitality Used the software for: Less than 6 months ### "Very satisfied" June 13, 2026 5.0 Pros Easy to get started Had our property information input and ready to go in just a couple hours. I really like that there odd no app needed to be downloaded. Cons Can’t change any of the stock pictures at the top of the different pages. It would also be great if you were able to customize the background colors. Review Source KS Kelvin S. Owner Real Estate Used the software for: Less than 6 months ### "Easy to use!" May 17, 2026 5.0 Easy so far! I really liked how you could add attractions and dining and it show a map. We’ve order a card for our unit with the QR code so renters can just scan it! Pros It is really easy to set up! It was intuitive and I liked the way you could add restaurants and cafes by name or address. Cons I personally would like it to be more of a “flip book” style and look with pages that turned, but it is easy to use Review Source KC Katie C. Admin Sports Used the software for: Less than 6 months ### "Fantastic experience " June 17, 2026 5.0 Fantastic experience so far, easy to use and great support. Highly recommend to property owners for their guests Pros Fantastic support, easy to use with great functionalities, easy to insert images, text and descriptions. Cons I do not like having to pay per property for each guidey link, i would prefer one monthly payment, for example max 20 properties. Review Source PK Paul K. Owner Hospitality Used the software for: 1-2 years ### "Guidey Feedback" November 7, 2024 5.0 Good, they are helpful & responsive to queries Pros It is quite flexible and intuitive to use. Cons The Home, Info & Nearby buttons aren't that obvious to first time visitors to the site. Review Source Response from Guidey November 13, 2024 Thank you Paul for taking the time to leave us this great review. We're very happy to hear that our software is intuitive to use and we're pleased you've found our team to be helpful and responsive. AR Amanda R. Sales Director Hospitality Used the software for: 6-12 months ### "Airguide" March 16, 2022 5.0 Pros The ease of updating the software. -The Unlimited video, image and pdf uploads allow us to provide our guests with extensive instructions and troubleshooting - There is Unlimited local area recommendations, this allows us to promote other local businesses and keep our guests up to date with new places -The Custom web link urls allow us to personalise it to each propery - It was simple and Easy to apply our brand logo and colours The biggest pro of airguide is their customer service, they are always on hand to answer our queries, make improvements and report to us when there maybe outage. Kris is fantastic. Cons We would love a feature that allows us to send our guests notifications about bins that doesn't require sign up. Reason for choosing Guidey n/a Review Source MV Megan V. Operations assistant Hospitality Used the software for: Less than 6 months ### "I love airguides! " December 12, 2022 5.0 Overall I have enjoyed using airguide and would recommend it to everyone and anyone! It’s a great paper free way to communicate with guests. Pros I am new to Clark Anderson. I look upon an airguide to help me solve a guests problem everything is straight forward to use. Quick to access and smooth. I have never had any lagging or bugs on this software. It is a brilliant idea! Cons At a point I felt it was quite tiresome needing to search through all 80 of our property airguides to find the one you are looking for. However a member of my team brought this up with yourself and you added a search bar! I am so impressed how reactive you are as a company. Review Source Response from Guidey December 13, 2022 Thank you for this fantastic review, we are so glad you enjoy using our software! SH Steven H. Director Hospitality Used the software for: Less than 6 months ### "Quality guidebook" July 17, 2023 5.0 Contacted support whilst setting up guide and received prompt response to my queries. Pros Very easy to use for host and guest to use. Easy to add short video on how to operate equipment around the property. Cons Generally very good, I'd like the ability to link to a section of the guide from the home screenz apparently that's coming in a future release. Also analytics could be improved to show most visited pages. Review Source Response from Guidey July 18, 2023 Thanks for taking the time to leave us this fantastic review, we're very glad you and your guests find our guidebooks easy to use! We'll be sure to take onboard your valuable feedback to improve our platform in the future. LS Lauren S. Technology Consultant Airlines/Aviation Used the software for: Less than 6 months ### "Wonderful & Easy To Use" November 28, 2023 5.0 Pros This product has made giving guests instructions and information about our rentals a breeze! It's cut down on time we have to spend answering questions and makes guests feel taken care of from the very minute they book with us Cons No cons to mention that can be thought of. Review Source Response from Guidey November 29, 2023 Thank you Lauren for taking the time to leave us this fantastic review. We are so glad our product has helped you cut down on the time you spend answering guest questions and helped you make guests feel taken care of! PR Paulina R. Owned Hospitality Used the software for: I used a free trial ### "New used and very happy with the outcome " May 27, 2023 5.0 New. I used it for the trial period to set up and decided to subscribe. Pros Ease of use and good understanding of all the areas that need to be documented for a vacation rental. I like the ability to add videos and pics as thumbnails. I love the QR code feature. Cons Can’t only add one pic, video and pdf to each section. Would like to be able to organize the order in which sections are listed in essentials and highlights. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing Guidey Please of use and pricing Review Source JP Joanne P. Head of Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "Airguide Review" March 11, 2022 5.0 Pros The software is easy to navigate, and it's user-friendly! Cons Maybe it's good if we can upload multiple photos so guests will have a better view of the photos we provide. Review Source JB Julie B. Owner Hospitality Used the software for: Less than 6 months ### "Great for small rental homes " June 8, 2024 5.0 Love it, it’s great for our rental home. Price decent. Pros I can update it from my home, it’s easy to use for guests Cons You can’t resize photos and so the photo can appear large but the text is smaller Review Source Response from Guidey August 12, 2024 Thank you Julie for taking the time to leave us this great review! We're so glad that you love our software and that your guests find it easy to use. GP Geron P. Investor Real Estate Used the software for: Less than 6 months ### "New user for short term rentals" July 6, 2023 5.0 Pros I use this as a guidebook for my guests in my short term rentals. It's easy to set up and provide to guests upon checkin. The QR code is VERY handy, as you can print it and post it throughout the property. Cons One feature that would improve is the ability to add photos to the checkin process for each step. Another useful feature would be to be able to add your own categories in "Local Features and Recommendations". For example, If I wanted to create a category for "Nightlife" or "Restaurants" or "Rooftops" or "Brunch" etc. instead of having them all grouped into "Food and Drink". Review Source Response from Guidey July 13, 2023 Thank you Geron for taking the time to leave such a great review! We're so glad you find our product easy to set up, and we'll be sure to take on your feedback for future improvements. VL Vicky L. Owner Hospitality Used the software for: Less than 6 months ### "Airguide made it easy" July 17, 2023 5.0 Pros Easy to get it up and running and I love the QR Code it generates for guests. Cons Formatting is a bit of a challenge. Customer support gave me coding to do bolding, line breaks, etc. So that overcame my issue. Reason for choosing Guidey ease of use. Review Source Response from Guidey July 20, 2023 Thanks for taking the time to leave us this great review. We're glad you find our platform easy to use and we'll take a look at what we can do to make text formatting easier in the future! kH kenny H. Director Real Estate Used the software for: Less than 6 months ### "Great product " April 5, 2023 5.0 great Pros Its helped systemise part of my business Cons I dont find any cons, its. great product Reason for choosing Guidey its better Review Source LR Laura R. Owner Real Estate Used the software for: Less than 6 months ### "Easy Peasy!" June 5, 2023 5.0 It was much easier than anticipated. Pros I simply entered the names of places and bam, airguide popped up the business, love that! Cons Copy feature (from one listing to another) did not seem to work. Reason for choosing Guidey I like the ease of use and it looks professional. Review Source KB Katrina B. Owner Hospitality Used the software for: 6-12 months ### "Great service " August 5, 2024 5.0 Pros Very user friendly, my guest loved the portability of the mobile guide. Cons There wasn't anything I disliked about Guidey Review Source Response from Guidey August 12, 2024 Thank you for taking the time to leave us this fantastic review! We are so glad that you find our platform very user friendly and that your guest loved your mobile guide! CL Colin L. Vice President Real Estate Used the software for: Less than 6 months ### "Airguide a must!" December 26, 2022 5.0 Pros Very easy to upload information and also easy to continually add information as needed. Cons Can't say anything negative honestly. Need a few months to be able to fully comment however. Review Source CR Carley R. Short Term Rental Managment Hospitality Used the software for: Less than 6 months ### "Air Guide is a game changer " November 8, 2023 5.0 I am really enjoying Air guide, I will continue to use this for our upcoming properties! Pros The ease of being able to make changes and updates whenever I want! It is so much easier than printing out and old-school paper guide book. Cons Just that’s in USD funds since we are Canadian. I also wish there was an app . On the website I have to log in every single time. Review Source Response from Guidey November 11, 2023 Thank you Carley for taking the time to leave us this fantastic review. We're really glad you find our guides easy to use! We'll be sure to take onboard your valuable feedback to improve our platform in the future. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.