# Guidey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Guidey the right Vacation Rental solution for you? Explore 85 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242066/airguide/reviews --- Guidey 4.9 (85) [View alternatives](https://www.capterra.com/p/242066/airguide/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 27th, 2026 # Reviews of Guidey Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LR Laurin R NAReal Estate, Self-employedUsed the software for: Less than 6 months. “I am going to use it for my airbnb property so renters can have all the essential info at their fingertips“ December 3, 2025 SF Steve F OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude.“ May 3, 2026 SA Sami A Office and Systems ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages.“ November 8, 2024 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Layout is a bit to simple and looks plain to guests,“ March 25, 2026 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “cannot fault price is really good and has many features, there is still room for improvement. .“ March 25, 2026 LR Laura R OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Copy feature (from one listing to another) did not seem to work.“ June 5, 2023 CL Chloe L OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the flexibility to say what I want to say and give enough information in my guide - our property is off the beaten track in the jungle in Costa Rica, so it's important that guests have all the information they need.“ July 4, 2023 Michael B OwnerHospitality, Self-employedUsed the software for: Less than 6 months. “In today's environment of online services the frustration level for consumers, especially myself, with regard to customer service is off the charts.“ January 2, 2023 ## Showing most helpful reviews Showing 1-25 of 85 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Talisa W. Director Management Consulting Used the software for: Less than 6 months ### "Totally Recommend Guidey" March 19, 2025 5.0 Super happy with Guidey, I think it makes life so much easier for hosts and woud absolutely recommend to others. Pros Easy to use and love the end product. Loved the option to add different languages. Cons I would like all icons showing on the front page. Review Source Response from Guidey March 28, 2025 Thank you Talisa for taking the time to leave us such a fantastic review! We're so glad to hear that you love our product and you think it makes life easier for hosts. SA Sami A. Office and Systems Manager Hospitality Used the software for: 1-2 years ### "Cannot recommend Guidey enough!" November 8, 2024 5.0 Excellent. Guidey are so helpful. They are available on the phone rather than having to send in a request and wait for a response. Guidey have always been happy to offer support with our more customised requirements, giving us an even better experience for our guests. Pros Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages. It also supports both QR codes and short, readable URLs for each property. We have seen a reduction in support calls from guests thanks to the information provided in their Guideys. Cons Nothing. Our experience with Guidey has been excellent and is cheaper than our previous supplier. Reason for choosing Guidey Simpler overall use and setup, and I think (though I can't 100% remember) that LoungeUp required an app. Review Source Response from Guidey December 18, 2024 Thank you Sami for taking the time to leave us this fantastic and detailed review - we're so glad to hear that your experience with Guidey has been excellent! SF Steve F. Owner Hospitality Used the software for: Less than 6 months ### "Recommend Overall" May 3, 2026 5.0 I love it. There is just some minor issues & inconveniences that could be corrected to make the product smoother and less confusing for customers. Pros User Friendly. Organized. Not overwhelming for the customer. You can put a wealth of information. Good bye are the days of printed material all over the place! Easy Peazy! Cons When trying to categorize certain restaurants/bars under the certain categories, you could only list them once, even if you create a new category. So, one location couldn't be in another category. Also, I would like to be able to move certain categories in different order. I feel most people are interested in the wifi once they enter the property, so that should be towards the top of the order, instead of the bottom. Also, I can't seem to change the directions around. It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude. you have to paste in the link from the actually google maps for it to work, thus creating confusion. Review Source Response from Guidey May 6, 2026 Thank you Steve for taking the time to leave us this fantastic review, we're so glad you find our software user friendly! Thank you for leaving us such detailed feedback regarding improvements, we'll certainly take a look at these and introduce them into the dashboard where possible. VR Verified Reviewer Property manager Real Estate Used the software for: 6-12 months ### "Good software " March 16, 2022 3.0 No problems at all using this software. Guests of all ages can use it quickly and effectively. Pros It’s simple and easy to use and very effective. Cons I don’t think I have come across any negatives about this software yet. Review Source KK Klemen K. General Manager Hospitality Used the software for: Less than 6 months ### "Hidden gem 💎" April 10, 2026 5.0 Great experience for the guests! Almost all you can imagine, you can put inside for the guests. The flexibility is awsome. Pros Value for the money and multilingual support. Together with an AI agent it's a great experience for the guests. Cons Design and simplicity with moving around. There is a lot space for improvements. I hope that you will include us in improvements. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/) Reason for choosing Guidey Great experience and value for the money. Review Source Response from Guidey April 14, 2026 Thank you Klemen for taking the time to leave us this excellent review, we're glad you find our software provides a great guest experience and value for money! We're always working on improving the experience and we'll take onboard your valuable feedback. BP Brady P. Owner Leisure, Travel & Tourism Used the software for: 1-2 years ### "The perfect guide app" November 8, 2024 5.0 It was excellent we loved using it and everyone that used it loved it. Pros Ease of use and all the many options to setup a good guide. Cons Customization options to add multiple pics, or better instructions. Alternatives considered [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Reason for choosing Guidey It’s was so much better and looked better. Switched from [Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) It had less features and didn’t work as well. Review Source Response from Guidey December 18, 2024 Thank you Brady for taking the time to leave us such a fantastic review - we're so glad that you've loved using it and that all your guests who've used it loved it too! AN Ali N. Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Quality app" March 25, 2026 5.0 10/10 cannot fault price is really good and has many features, there is still room for improvement. . Pros Easy to use, great price, good connectivity and easy to add options on to your own app and share between properties Cons Layout is a bit to simple and looks plain to guests, colour improvements needed to help make it more eye pleasing and custom Review Source Response from Guidey March 26, 2026 Thank you Ali for taking the time to leave us this fantastic review, and thank you for your feedback. You'll be pleased to hear that we'll be adding more design customisation options very soon! KB Kenny B. Manager Hospitality Used the software for: Less than 6 months ### "Simple to use and fully customised. " December 19, 2025 5.0 Excellent, very simple to use and I really like that I can customise it to my exact needs, I am very happy with it and like the look of it Pros I found it very easy to set up and customise the way I wanted for my business..the results look very professional Cons I have not found any issues yet with the software, the price is fair and works well. I am happy with the experience Review Source Response from Guidey January 15, 2026 Thank you Kenny for taking the time to leave us this fantastic review, we're glad you found Guidey easy to set up and customise for your business. SI Sarah I. Owner Real Estate Used the software for: Less than 6 months ### "Good overall." June 10, 2025 5.0 Overall really happy. It is easy to use and set up modify as necessary and it's great that I can do that when not present in the accommodation. Pros Guides really easy to use. It works well alongside guesty as a main operating system. We use the link in correspondence emails and it's easy to update regularly. Cons It would be a great feature to personalised the layout further such as menu order. A little on the pricey side in comparison to others. Review Source Response from Guidey January 15, 2026 Thank you Sarah for taking the time to leave us this great review, we're glad you found Guidey easy to use and integrate into your workflow. Thank you for your feedback regarding more personalisation, we'll take a look at what we can do to improve this. LR Laurin R. NA Real Estate Used the software for: Less than 6 months ### "Great product but could be easier to design" December 3, 2025 4.0 Pros I like the overall idea of it and how it works. I am going to use it for my airbnb property so renters can have all the essential info at their fingertips Cons It was a little difficult to figure out and go back and forth between updating and viewing how it looks Review Source Response from Guidey January 15, 2026 Thank you Laurin for taking the time to leave us this great review, we're glad you'll find Guidey useful to ensure your Airbnb guests can have all the essential info at their fingertips. MK Mark K. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Excellent Option" July 29, 2024 5.0 I've had a great overall experience with Guidey. I'd highly recommend. Pros Guidey is easy to set up and best of all makes pre-arrival communications with guests super easy. It's a great tool to help mitigate guest questions as well. Cons I would highly recommend as I have not experienced any downside to using the app. Reason for choosing Guidey Price Review Source Response from Guidey August 12, 2024 Thank you for taking the time to leave us this fantastic review! We're so glad that you found our software easy to set up and that you've found it a great tool to help mitigate guest questions! AR Amanda R. Sales Director Hospitality Used the software for: 6-12 months ### "Airguide" March 16, 2022 5.0 Pros The ease of updating the software. -The Unlimited video, image and pdf uploads allow us to provide our guests with extensive instructions and troubleshooting - There is Unlimited local area recommendations, this allows us to promote other local businesses and keep our guests up to date with new places -The Custom web link urls allow us to personalise it to each propery - It was simple and Easy to apply our brand logo and colours The biggest pro of airguide is their customer service, they are always on hand to answer our queries, make improvements and report to us when there maybe outage. Kris is fantastic. Cons We would love a feature that allows us to send our guests notifications about bins that doesn't require sign up. Reason for choosing Guidey n/a Review Source MV Megan V. Operations assistant Hospitality Used the software for: Less than 6 months ### "I love airguides! " December 12, 2022 5.0 Overall I have enjoyed using airguide and would recommend it to everyone and anyone! It’s a great paper free way to communicate with guests. Pros I am new to Clark Anderson. I look upon an airguide to help me solve a guests problem everything is straight forward to use. Quick to access and smooth. I have never had any lagging or bugs on this software. It is a brilliant idea! Cons At a point I felt it was quite tiresome needing to search through all 80 of our property airguides to find the one you are looking for. However a member of my team brought this up with yourself and you added a search bar! I am so impressed how reactive you are as a company. Review Source Response from Guidey December 13, 2022 Thank you for this fantastic review, we are so glad you enjoy using our software! RQ Richard Q. Owner Real Estate Used the software for: Less than 6 months ### "Exceptional Software for Holiday Rentals" May 22, 2023 5.0 Pros It’s ease of interface. Both behind the scenes and for customer use. Highly recommend. Cons Have no issues with the software, does what it says on the tin. Review Source SD Sandie D. Digital Marketing Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect solution to managing guests!" March 16, 2022 5.0 I'm still rather new to the app but I think the experience I've had so far has been great. I like how as a holiday let management company we can include local recommendations, how to check in and how to troubleshoot common things Pros The structure and appearance/layout of the app Cons Took me a while to work out what3words... although love the idea of this! Review Source SS Susie S. Company Director Real Estate Used the software for: Less than 6 months ### "Simple, functional, effective" August 21, 2023 5.0 Also - I had very good customer service. Pros I was about to create a paper guide for a property and then I found this. It was very easy to set up and populate with great prompts. Adding photos is easy I love the links to google maps and so far guests have found it really useful. Also love the QR code function and that it can just be send over WhatsApp and email. Also brilliant that you update it anytime even when guests are already staying. Cons Obviously once you have completed your whole guide through the free trial you are unlikely to not pay to carry on! Reason for choosing Guidey It looked to be the most user friendly. Review Source Response from Guidey September 11, 2023 Thanks for taking the time to leave us this fantastic review! We're glad you find our guides easy to set up and share with guests - this is something we've worked tirelessly to achieve so we really appreciate this feedback! JP Joanne P. Head of Operations Leisure, Travel & Tourism Used the software for: 1-2 years ### "Airguide Review" March 11, 2022 5.0 Pros The software is easy to navigate, and it's user-friendly! Cons Maybe it's good if we can upload multiple photos so guests will have a better view of the photos we provide. Review Source RQ Richard Q. Property Manager Hospitality Used the software for: 6-12 months ### "Excellent Software" November 17, 2022 5.0 Pros Provides great Features for user and guest to view. Cons Couldn't find anything wrong with the software. The company provides responsive help all times. Review Source SF Sally F. Senior Sales Administrator Hospitality Used the software for: Less than 6 months ### "Great value for money, extremely impressed" March 26, 2024 5.0 From the initial contact, they were very patient as we took our time in reaching the setting up point, we provided basic information and they filled in all the gaps, even when I wanted to make a couple of changes, these were done promptly with no fuss. Pros The simplicity of just having to send the guest a link and the support from airguide made the process of setting up far less complicated and time consuming than I had anticipated. Cons Can't think of any Cons, yes a bit of effort needed in the initial set up but less than what I had expected. Review Source Response from Guidey March 27, 2024 Thank you Sally for taking the time to leave us such a fantastic review. We're so glad you found the set up process simple and that you find our software service great value for money! LH Louise H. Owner Hospitality Used the software for: 6-12 months ### "Looks so professional" March 18, 2022 5.0 Brilliant. Couldn’t do without it. Makes my life as a host so much easier. Thank you! Pros Love this software. Makes checking people in so easy. All information in one place. Cons It’s a little rigid. It would help if you could generate your own sections. Would also help if there were some analytics behind the software so we could see what pages the guests click on the most and to check they click in the link in the first place! Reason for choosing Guidey Looked easy to use Review Source JR Jake R. Accommodation owner Hospitality Used the software for: Less than 6 months ### "Useful guides for our business" April 19, 2024 5.0 Pros Lots of different options to add details of our accommodations for our guests Cons Give automatic suggestions for your specific property Review Source Response from Guidey May 6, 2024 Thank you Jake, for taking the time to leave us this fantastic review. We're glad you find our guides useful and thank you for your feedback on how we can further improve our guides with automatic suggestions for your specific property. SS Stephen S. Partner Real Estate Used the software for: I used a free trial ### "Thrilled with my AirGuide " March 14, 2024 5.0 Setting up my AirGuide was such a pleasurable experience and future changes to my guide are so much more easy than altering it’s paper-based predecessor. Pros Was offered a video call with AirGuide principal \[sensitive content hidden\] who went through AirGuide and answered all my questions. Subsequent questions or queries were handled expertly and quickly by \[sensitive content hidden\] The set up took around a day. Am thrilled with the finished AirGuide. Cons Limited alternative font and colour options. Review Source Response from Guidey March 20, 2024 Thank you for this fantastic review - we're so glad you're thrilled with your guide and you found set up a pleasureable experience! CL Colin L. Vice President Real Estate Used the software for: Less than 6 months ### "Airguide a must!" December 26, 2022 5.0 Pros Very easy to upload information and also easy to continually add information as needed. Cons Can't say anything negative honestly. Need a few months to be able to fully comment however. Review Source CR Carley R. Short Term Rental Managment Hospitality Used the software for: Less than 6 months ### "Air Guide is a game changer " November 8, 2023 5.0 I am really enjoying Air guide, I will continue to use this for our upcoming properties! Pros The ease of being able to make changes and updates whenever I want! It is so much easier than printing out and old-school paper guide book. Cons Just that’s in USD funds since we are Canadian. I also wish there was an app . On the website I have to log in every single time. Review Source Response from Guidey November 11, 2023 Thank you Carley for taking the time to leave us this fantastic review. We're really glad you find our guides easy to use! We'll be sure to take onboard your valuable feedback to improve our platform in the future. MC Matt C. Owner Hospitality Used the software for: I used a free trial ### "Essential tool for short term rentals that span multiple sites" September 28, 2022 4.0 Pros I take the link and drop it in my listing descriptions, as well as have a QR code printout on-site. I never have to change these, but can update the guide as I see fit, whenever I’d like. Cons Setup takes a lot of time. It would be great to start with some basic templates that would apply to all/most properties. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.