--- title: "Guidey Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Guidey the right Vacation Rental solution for you? Explore 88 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/242066/airguide/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Guidey 4.9 (88) [View alternatives](https://www.capterra.com/p/242066/airguide/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Guidey Ease of use 4.9 Customer Service 4.9 ## Pros and Cons in Reviews LR Laurin R NAReal Estate, Self-employedUsed the software for: Less than 6 months. “I am going to use it for my airbnb property so renters can have all the essential info at their fingertips“ December 3, 2025 SF Steve F OwnerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude.“ May 3, 2026 SA Sami A Office and Systems ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “Guidey is an incredibly elegant digital guidebook that is very customisable and doesn't require an app to be downloaded, as it just uses web pages.“ November 8, 2024 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Layout is a bit to simple and looks plain to guests,“ March 25, 2026 KC Katie C AdminSports, 2 - 10 employeesUsed the software for: Less than 6 months. “Fantastic support, easy to use with great functionalities, easy to insert images, text and descriptions.“ June 17, 2026 LR Laura R OwnerReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Copy feature (from one listing to another) did not seem to work.“ June 5, 2023 AN Ali N Property ManagerCommercial Real Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “cannot fault price is really good and has many features, there is still room for improvement. .“ March 25, 2026 Michael B OwnerHospitality, Self-employedUsed the software for: Less than 6 months. “In today's environment of online services the frustration level for consumers, especially myself, with regard to customer service is off the charts.“ January 2, 2023 ## Showing most helpful reviews Showing 1-25 of 88 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Talisa W. Director Management Consulting Used the software for: Less than 6 months ### "Totally Recommend Guidey" March 19, 2025 5.0 Super happy with Guidey, I think it makes life so much easier for hosts and woud absolutely recommend to others. Pros Easy to use and love the end product. Loved the option to add different languages. Cons I would like all icons showing on the front page. Review Source Response from Guidey March 28, 2025 Thank you Talisa for taking the time to leave us such a fantastic review! We're so glad to hear that you love our product and you think it makes life easier for hosts. SF Steve F. Owner Hospitality Used the software for: Less than 6 months ### "Recommend Overall" May 3, 2026 5.0 I love it. There is just some minor issues & inconveniences that could be corrected to make the product smoother and less confusing for customers. Pros User Friendly. Organized. Not overwhelming for the customer. You can put a wealth of information. Good bye are the days of printed material all over the place! Easy Peazy! Cons When trying to categorize certain restaurants/bars under the certain categories, you could only list them once, even if you create a new category. So, one location couldn't be in another category. Also, I would like to be able to move certain categories in different order. I feel most people are interested in the wifi once they enter the property, so that should be towards the top of the order, instead of the bottom. Also, I can't seem to change the directions around. It's confusing how its set up. If I hit get directions it goes to google which enters a longitude & latitude. you have to paste in the link from the actually google maps for it to work, thus creating confusion. Review Source Response from Guidey May 6, 2026 Thank you Steve for taking the time to leave us this fantastic review, we're so glad you find our software user friendly! Thank you for leaving us such detailed feedback regarding improvements, we'll certainly take a look at these and introduce them into the dashboard where possible. MC Mika C. Director Hospitality Used the software for: Less than 6 months ### "Great Product" September 21, 2026 5.0 It's been amazing from start to finish. You can set up properties so quickly. The system is so intuitive to use and guests love it. Pros The system was so easy to set up. Adding a new property took 5 minutes. And it was intuitive. We never needed to use a guide. From paying for guidey to going live with a proeprty took 10 minutes. Cons There is nothing we didn't like about Guidey. From start to finish its been a pleasure to use. We would highly recommend. Review Source VR Verified Reviewer Property manager Real Estate Used the software for: 6-12 months ### "Good software " March 16, 2022 3.0 No problems at all using this software. Guests of all ages can use it quickly and effectively. Pros It’s simple and easy to use and very effective. Cons I don’t think I have come across any negatives about this software yet. Review Source KK Klemen K. General Manager Hospitality Used the software for: Less than 6 months ### "Hidden gem 💎" April 10, 2026 5.0 Great experience for the guests! Almost all you can imagine, you can put inside for the guests. The flexibility is awsome. Pros Value for the money and multilingual support. Together with an AI agent it's a great experience for the guests. Cons Design and simplicity with moving around. There is a lot space for improvements. I hope that you will include us in improvements. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/) Reason for choosing Guidey Great experience and value for the money. Review Source Response from Guidey April 14, 2026 Thank you Klemen for taking the time to leave us this excellent review, we're glad you find our software provides a great guest experience and value for money! We're always working on improving the experience and we'll take onboard your valuable feedback. AN Ali N. Property Manager Commercial Real Estate Used the software for: Less than 6 months ### "Quality app" March 25, 2026 5.0 10/10 cannot fault price is really good and has many features, there is still room for improvement. . Pros Easy to use, great price, good connectivity and easy to add options on to your own app and share between properties Cons Layout is a bit to simple and looks plain to guests, colour improvements needed to help make it more eye pleasing and custom Review Source Response from Guidey March 26, 2026 Thank you Ali for taking the time to leave us this fantastic review, and thank you for your feedback. You'll be pleased to hear that we'll be adding more design customisation options very soon! KB Kenny B. Manager Hospitality Used the software for: Less than 6 months ### "Simple to use and fully customised. " December 19, 2025 5.0 Excellent, very simple to use and I really like that I can customise it to my exact needs, I am very happy with it and like the look of it Pros I found it very easy to set up and customise the way I wanted for my business..the results look very professional Cons I have not found any issues yet with the software, the price is fair and works well. I am happy with the experience Review Source Response from Guidey January 15, 2026 Thank you Kenny for taking the time to leave us this fantastic review, we're glad you found Guidey easy to set up and customise for your business. TK Tim K. Managing member Hospitality Used the software for: Less than 6 months ### "Very satisfied" June 13, 2026 5.0 Pros Easy to get started Had our property information input and ready to go in just a couple hours. I really like that there odd no app needed to be downloaded. Cons Can’t change any of the stock pictures at the top of the different pages. It would also be great if you were able to customize the background colors. Review Source KS Kelvin S. Owner Real Estate Used the software for: Less than 6 months ### "Easy to use!" May 17, 2026 5.0 Easy so far! I really liked how you could add attractions and dining and it show a map. We’ve order a card for our unit with the QR code so renters can just scan it! Pros It is really easy to set up! It was intuitive and I liked the way you could add restaurants and cafes by name or address. Cons I personally would like it to be more of a “flip book” style and look with pages that turned, but it is easy to use Review Source KC Katie C. Admin Sports Used the software for: Less than 6 months ### "Fantastic experience " June 17, 2026 5.0 Fantastic experience so far, easy to use and great support. Highly recommend to property owners for their guests Pros Fantastic support, easy to use with great functionalities, easy to insert images, text and descriptions. Cons I do not like having to pay per property for each guidey link, i would prefer one monthly payment, for example max 20 properties. Review Source MC Mario C. Owner Hospitality Used the software for: 1-2 years ### "Guidey is great!" November 7, 2024 5.0 Great, it’s an easy to use app that makes life easy for hosts. Pros Easy to use! Guests really appreciate the simple easy to use app. Cons Not the flashiest style. Would love to have it look a little more stylish. Review Source Response from Guidey November 13, 2024 Thank you Mario for taking the time to leave us this fantastic review. We're glad to hear that your guests find our app easy to use. We would love to hear more feedback from you about style so please do email us at hello@guideyapp.com SA Simon A. CEO Hospitality Used the software for: 6-12 months ### "Airguide for holiday lets & serviced apartments" March 9, 2022 5.0 Fantastic. Price is crazy good and they have gone with tiered pricing so it gets cheaper the more guides you add. Pros It has always been super easy to use but the team seem to make it easier with each new update. For example they quickly recognised that there are users coming on board with portfolios of properties and building each individually would be time consuming. So the next update allowed for updating information into new guides from previous guides, basically a copy and past feature without having to copy and paste or jump between screens. The QR codes are great, we decided to print them and add them to the property for another way of guests locating and using the guide. The whole idea is really simple and hugely effective as a troubleshooting guide. We are constantly hit with minor things like boiler pressure is low, not everyone has the confidence to fix this so a little recording or youtube video gives them everything they need. Cons I would say there is almost nothing we don't like about the software. What has always impressed me is that one of the directors is easily accessible and is always looking for user feedback. Next thing you know the team have implemented your suggestion! Reason for choosing Guidey We came across Airguide on instagram, loved the look of it and decided to give it a go. Now our entire portfolio now uses it and every new property gets its own guide. Review Source MV Megan V. Operations assistant Hospitality Used the software for: Less than 6 months ### "I love airguides! " December 12, 2022 5.0 Overall I have enjoyed using airguide and would recommend it to everyone and anyone! It’s a great paper free way to communicate with guests. Pros I am new to Clark Anderson. I look upon an airguide to help me solve a guests problem everything is straight forward to use. Quick to access and smooth. I have never had any lagging or bugs on this software. It is a brilliant idea! Cons At a point I felt it was quite tiresome needing to search through all 80 of our property airguides to find the one you are looking for. However a member of my team brought this up with yourself and you added a search bar! I am so impressed how reactive you are as a company. Review Source Response from Guidey December 13, 2022 Thank you for this fantastic review, we are so glad you enjoy using our software! SH Steven H. Director Hospitality Used the software for: Less than 6 months ### "Quality guidebook" July 17, 2023 5.0 Contacted support whilst setting up guide and received prompt response to my queries. Pros Very easy to use for host and guest to use. Easy to add short video on how to operate equipment around the property. Cons Generally very good, I'd like the ability to link to a section of the guide from the home screenz apparently that's coming in a future release. Also analytics could be improved to show most visited pages. Review Source Response from Guidey July 18, 2023 Thanks for taking the time to leave us this fantastic review, we're very glad you and your guests find our guidebooks easy to use! We'll be sure to take onboard your valuable feedback to improve our platform in the future. SD Sandie D. Digital Marketing Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect solution to managing guests!" March 16, 2022 5.0 I'm still rather new to the app but I think the experience I've had so far has been great. I like how as a holiday let management company we can include local recommendations, how to check in and how to troubleshoot common things Pros The structure and appearance/layout of the app Cons Took me a while to work out what3words... although love the idea of this! Review Source SS Susie S. Company Director Real Estate Used the software for: Less than 6 months ### "Simple, functional, effective" August 21, 2023 5.0 Also - I had very good customer service. Pros I was about to create a paper guide for a property and then I found this. It was very easy to set up and populate with great prompts. Adding photos is easy I love the links to google maps and so far guests have found it really useful. Also love the QR code function and that it can just be send over WhatsApp and email. Also brilliant that you update it anytime even when guests are already staying. Cons Obviously once you have completed your whole guide through the free trial you are unlikely to not pay to carry on! Reason for choosing Guidey It looked to be the most user friendly. Review Source Response from Guidey September 11, 2023 Thanks for taking the time to leave us this fantastic review! We're glad you find our guides easy to set up and share with guests - this is something we've worked tirelessly to achieve so we really appreciate this feedback! CD Charlotte D. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Good app, makes communicating with guests a lot easier" June 15, 2024 5.0 Pros Semplicity of set up and really good help from customer service Cons Some manual settings could be improved, regarding the local area set up Review Source Response from Guidey August 12, 2024 Thank you Charlotte for taking the time to leave us this excellent review. We're so glad that our app makes communicating with guests a lot easier! We would love to hear your feeback on how our local area set up could be improved, so please do get in touch with any ideas you have! hello@guideyapp.com SS Suzanne S. owner Hospitality Used the software for: 6-12 months ### "brilliant product even for small holiday lets " March 9, 2022 5.0 Really good product and customer service too. Pros Very easy to personalise for my own business, can adapt it easily to what we offer guests. Cons None - very easy to use and personalise. Review Source JH Jake H. Property Manager Real Estate Used the software for: Less than 6 months ### "Would Recommend" October 25, 2023 5.0 Pros Very compact, easy to create, edit, and utilize. Cons An option to put pictures under the information. Review Source Response from Guidey October 31, 2023 Thank you so much for taking the time to leave us this fantastic review! We're glad you find our guides easy to create, edit and use. You'll be pleased to hear that very soon we will be adding the the functionality to put pictures under the information! CW Chloe W. Operations assistant Hospitality Used the software for: Less than 6 months ### "Amazing software " March 23, 2022 5.0 Excellent software Pros I find the software amazing to use, can easily input a lot of information which is important to our company, user friendly, allows our company to provide guests with an in depth guide of our properties and local recommendations. I also like the customisation features and is visually appealing. Cons I feel some of the text box inputs repeats itself and therefore have to edit back to ensure it reads correctly. I also find when I upload photos they can appear a bit fuzzy to view Review Source LH Louise H. Owner Hospitality Used the software for: 6-12 months ### "Looks so professional" March 18, 2022 5.0 Brilliant. Couldn’t do without it. Makes my life as a host so much easier. Thank you! Pros Love this software. Makes checking people in so easy. All information in one place. Cons It’s a little rigid. It would help if you could generate your own sections. Would also help if there were some analytics behind the software so we could see what pages the guests click on the most and to check they click in the link in the first place! Reason for choosing Guidey Looked easy to use Review Source JR Jake R. Accommodation owner Hospitality Used the software for: Less than 6 months ### "Useful guides for our business" April 19, 2024 5.0 Pros Lots of different options to add details of our accommodations for our guests Cons Give automatic suggestions for your specific property Review Source Response from Guidey May 6, 2024 Thank you Jake, for taking the time to leave us this fantastic review. We're glad you find our guides useful and thank you for your feedback on how we can further improve our guides with automatic suggestions for your specific property. SS Stephen S. Partner Real Estate Used the software for: I used a free trial ### "Thrilled with my AirGuide " March 14, 2024 5.0 Setting up my AirGuide was such a pleasurable experience and future changes to my guide are so much more easy than altering it’s paper-based predecessor. Pros Was offered a video call with AirGuide principal \[sensitive content hidden\] who went through AirGuide and answered all my questions. Subsequent questions or queries were handled expertly and quickly by \[sensitive content hidden\] The set up took around a day. Am thrilled with the finished AirGuide. Cons Limited alternative font and colour options. Review Source Response from Guidey March 20, 2024 Thank you for this fantastic review - we're so glad you're thrilled with your guide and you found set up a pleasureable experience! MS Mason S. Owners operator Real Estate Used the software for: Less than 6 months ### "New user review." July 14, 2022 5.0 So far so good. I am still very new to the software but so far we love it. Pros I love the link I can send to new guest. It makes it much easier than a traditional welcome book. Cons I haven't found anything I do not like about the software. Review Source KD Kevin D. Property Owner Real Estate Used the software for: 1-2 years ### "Responsiveness " April 3, 2022 5.0 Pros Any time I have had a question or concern, the team at Airguide has been able to answer my questions and help me find a solution to my problem. Cons Maybe the fact that there was no place to incorporate my social media pages. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.