# Page 2 | Guidey Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Guidey the right Vacation Rental solution for you? Explore 82 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/242066/airguide/reviews --- Guidey 4.9 (82) [View alternatives](https://www.capterra.com/p/242066/airguide/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Guidey ## Showing most helpful reviews Showing 26-50 of 82 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MC Mario C. Owner Hospitality Used the software for: 1-2 years ### "Guidey is great!" November 7, 2024 5.0 Great, it’s an easy to use app that makes life easy for hosts. Pros Easy to use! Guests really appreciate the simple easy to use app. Cons Not the flashiest style. Would love to have it look a little more stylish. Review Source Response from Guidey November 13, 2024 Thank you Mario for taking the time to leave us this fantastic review. We're glad to hear that your guests find our app easy to use. We would love to hear more feedback from you about style so please do email us at hello@guideyapp.com MR Madison R. Office Manager Hospitality Used the software for: Less than 6 months ### "WONDERFUL PRODUCT" March 11, 2025 5.0 We love getting to customize every part of the app to make it easy for our guest. Pros Love how easily accessible everything is. Cons I really don't have anything bad to say. Review Source Response from Guidey March 12, 2025 Thank you Madison for taking the time to leave us this amazing review. We are so glad you think our product is wonderful! LY Luisa Y. Owner Real Estate Used the software for: 2+ years ### "Essencial for your short term rental business" November 7, 2024 5.0 It is a great platform and very user friendly Pros How organized the information looks and how easy it is to set up Cons I cannot thing about anything right now that I don’t like about the platform Review Source Response from Guidey November 13, 2024 Thank you Luisa for taking the time to leave us this fantastic review. We're so happy to hear that you find our platform user friendly and that you consider it essential for your short term rental business. SS Summer S. Owner Hospitality Used the software for: Less than 6 months ### "Easy Peazy Lemon Squeezy" January 3, 2025 5.0 I love it! The first time I logged in it took me some getting used to but after a playing for about 10 min I was rolling with my house manual! Pros Its Easy and professional looking! Im sure my guest will love it! Cons I wish they had stock photos to use. The page looks ok with out photos but it looks really professional with phots. Review Source Response from Guidey January 6, 2025 Thank you Summer for taking the time to leave us such a fantastic review, we're glad you find our guidebooks easy to use! VC Valerie C. Owner Hospitality Used the software for: Less than 6 months ### "Buena ayuda para los host " February 15, 2025 5.0 Pros Me gusta por qué puedo añadir fotos y videos Cons Un segundo video no le cargó , me hubiera gustado poner un segundo video Review Source Response from Guidey March 12, 2025 Thank you Valerie for taking the time to leave us this great review. We're so glad you find our product a good help for hosts! PK Paul K. Owner Hospitality Used the software for: 1-2 years ### "Guidey Feedback" November 7, 2024 5.0 Good, they are helpful & responsive to queries Pros It is quite flexible and intuitive to use. Cons The Home, Info & Nearby buttons aren't that obvious to first time visitors to the site. Review Source Response from Guidey November 13, 2024 Thank you Paul for taking the time to leave us this great review. We're very happy to hear that our software is intuitive to use and we're pleased you've found our team to be helpful and responsive. MK Mathew K. Vacation Rentals Real Estate Used the software for: Less than 6 months ### "Good Quality Guides" January 31, 2025 5.0 pleasant. Quick responses, easy communication. Good guides. Pros Easy communication, good simple guides!! Cons none at the moment. everything is good so far. Review Source Response from Guidey March 12, 2025 Thank you Mathew for taking the time to leave us this fantastic review. We're so glad you've found out guides simple and good quality! NR Nithya R. Director Hospitality Used the software for: Less than 6 months ### "Easy to implement guidebook" March 3, 2025 5.0 Easy to use, sugegsts appropriate content Pros Intuitive, gave tips on how to create content Cons Did not have an app that i downloaded so had to use links from emails Review Source Response from Guidey March 12, 2025 Thank you Nithya for taking the time to leave us this great review. We're so glad you've found our guidebook easy to implement! AW Anna W. Owner Hospitality Used the software for: Less than 6 months ### "Simple & easy to use" December 17, 2024 5.0 Simple easy and the comms with support are great Pros Easy to use and set up. Everything is intuitive Cons At the moment I can’t print the guidebook Review Source Response from Guidey December 18, 2024 Thank you Anna for taking the time to leave us this fantastic review. We're very glad to hear that you find our guidebooks easy to use and set up! SF Simon F. Owner Hospitality Used the software for: Less than 6 months ### "Superb highly " October 28, 2024 5.0 Very good. Was delighted with how ut looks Pros Easy to use, clear guidance and easy to maintain updates Cons Nothing everything worked as it should no issues Review Source Response from Guidey November 6, 2024 Thank you Simon for taking the time to leave us this fantastic review. We're so glad you find our guidebook software easy to use and maintain. JD Justin D. Owner Marketing and Advertising Used the software for: 6-12 months ### "Worth the Value" July 22, 2024 5.0 Pros The ease of use and active template to edit anytime there was a change Cons I'm not really too sure guests even clicked the link much because they still asked so many questions that are answered even though we flashed the link to them so many times. Switched from [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Needed a repricer and changing the whole dynamic of what we are doing. Review Source Response from Guidey August 12, 2024 Thanks for taking the time to leave us this great review. We're so glad you're finding our software easy to use. Just to let you know, within your dashboard there is a "Guide Analytics" section so you can see how many guests are viewing your guide! MK Mark K. Owner Recreational Facilities and Services Used the software for: Less than 6 months ### "Excellent Option" July 29, 2024 5.0 I've had a great overall experience with Guidey. I'd highly recommend. Pros Guidey is easy to set up and best of all makes pre-arrival communications with guests super easy. It's a great tool to help mitigate guest questions as well. Cons I would highly recommend as I have not experienced any downside to using the app. Reason for choosing Guidey Price Review Source Response from Guidey August 12, 2024 Thank you for taking the time to leave us this fantastic review! We're so glad that you found our software easy to set up and that you've found it a great tool to help mitigate guest questions! KB Katrina B. Owner Hospitality Used the software for: 6-12 months ### "Great service " August 5, 2024 5.0 Pros Very user friendly, my guest loved the portability of the mobile guide. Cons There wasn't anything I disliked about Guidey Review Source Response from Guidey August 12, 2024 Thank you for taking the time to leave us this fantastic review! We are so glad that you find our platform very user friendly and that your guest loved your mobile guide! SM Scott M. Serviced Accom Management Real Estate Used the software for: Less than 6 months ### "Highly Recommend " May 24, 2024 5.0 Pros The set up was very easy and customer service is a very high standard. Cons I haven’t found any faults as of yet…….. Review Source Response from Guidey June 4, 2024 Thank you Scott for taking the time to leave this excellent review. We're so glad you found our set up easy and our customer service of a high standard. We look forward to continue supporting you and your business in the future! JB Julie B. Owner Hospitality Used the software for: Less than 6 months ### "Great for small rental homes " June 8, 2024 5.0 Love it, it’s great for our rental home. Price decent. Pros I can update it from my home, it’s easy to use for guests Cons You can’t resize photos and so the photo can appear large but the text is smaller Review Source Response from Guidey August 12, 2024 Thank you Julie for taking the time to leave us this great review! We're so glad that you love our software and that your guests find it easy to use. SA Simon A. CEO Hospitality Used the software for: 6-12 months ### "Airguide for holiday lets & serviced apartments" March 9, 2022 5.0 Fantastic. Price is crazy good and they have gone with tiered pricing so it gets cheaper the more guides you add. Pros It has always been super easy to use but the team seem to make it easier with each new update. For example they quickly recognised that there are users coming on board with portfolios of properties and building each individually would be time consuming. So the next update allowed for updating information into new guides from previous guides, basically a copy and past feature without having to copy and paste or jump between screens. The QR codes are great, we decided to print them and add them to the property for another way of guests locating and using the guide. The whole idea is really simple and hugely effective as a troubleshooting guide. We are constantly hit with minor things like boiler pressure is low, not everyone has the confidence to fix this so a little recording or youtube video gives them everything they need. Cons I would say there is almost nothing we don't like about the software. What has always impressed me is that one of the directors is easily accessible and is always looking for user feedback. Next thing you know the team have implemented your suggestion! Reason for choosing Guidey We came across Airguide on instagram, loved the look of it and decided to give it a go. Now our entire portfolio now uses it and every new property gets its own guide. Review Source Sharon P. President Hospitality Used the software for: Less than 6 months ### "Great Addition to Physical Welcome Book" June 12, 2022 5.0 I haven't deployed it yet because I am filling everything out and uploading videos. I work full time and am driving 1.5 hours every week to visit the property and make sure our cleaner is doing a good job. So I have limited time to work on it but I know it will be a GREAT addition once its completed. Pros What I love is the ability to add video to this product to show guests how to use various features throughout the house. I believe this is the most valuable part of this product. I have QR codes in the Welcome Book but this is so much easier. Cons There are a LOT of section in Airguide. Not sure if we need to describe where each item is located in the house such as the refrigerator, over, etc. It would be nice to have just one box that has prompts on what we might want to tell our clients. Also, maybe a link to the instruction book for these products as well along with video, picture. I think there are too many questions for each items. It seems I am always stating al the prompts in the first box anyway. Alternatives considered [Hostfully Guidebooks](https://www.capterra.com/p/223111/Hostfully-Guidebooks/) Reason for choosing Guidey I was contacted in Instagram and asked to review the product. It looked very nice. Review Source CL Chloe L. Owner Hospitality Used the software for: Less than 6 months ### "Nosara Treehouses" July 4, 2023 4.0 I have found it pretty intuitive. I haven't finished setting it up as the rentals are still being built. Pros I like the flexibility to say what I want to say and give enough information in my guide - our property is off the beaten track in the jungle in Costa Rica, so it's important that guests have all the information they need. I like being able to locate places on the map. There are no addresses where we live. Cons I would say for the Local Area Guide, it would be better to be able to break down the restaurants section into smaller sections eg brunch spots, lunch places, sunset cocktails etc and be able to list the same places in several spots. As it is my guests will have a huge list of places but won't always know where is good for what. I emailed customer services about this, but I would also like to be able to upload more than one image for each section. For example, I have a few images to be able to tell which are the venomous snakes but I can only upload one. It would also be nice if I could upload my logo and brand my guide more than is currently possible. It would also be handy if you could provide printed QR codes that could be put on the wall in the rental e.g., wood ones - I have seen lots on Etsy but most of them are not well-designed and look really cheap and tacky.And finally, it would be good if you offered color themes as I have no clue which colors to choose e.g., seaside theme, tropical jungle, city break etc. Reason for choosing Guidey I chose Airguide because I thought it offered the most flexibility without being insanely expensive. A lot of the competitors offered several products in a bundle and we just wanted to be able to create a much more comprehensive guide than is possible on Airbnb. Review Source MV Megan V. Operations assistant Hospitality Used the software for: Less than 6 months ### "I love airguides! " December 12, 2022 5.0 Overall I have enjoyed using airguide and would recommend it to everyone and anyone! It’s a great paper free way to communicate with guests. Pros I am new to Clark Anderson. I look upon an airguide to help me solve a guests problem everything is straight forward to use. Quick to access and smooth. I have never had any lagging or bugs on this software. It is a brilliant idea! Cons At a point I felt it was quite tiresome needing to search through all 80 of our property airguides to find the one you are looking for. However a member of my team brought this up with yourself and you added a search bar! I am so impressed how reactive you are as a company. Review Source Response from Guidey December 13, 2022 Thank you for this fantastic review, we are so glad you enjoy using our software! CC Cody C. Property Manager Hospitality Used the software for: Less than 6 months ### "Airguide is best in class" November 22, 2022 5.0 Awesome experience with\[SENSITIVE CONTENT\] and team. They've been nothing but responsive and helpful and I can't wait to use them for additional properties in the future. Pros Personally, I think airguide has the best UX/UI of all digital vacation rental guidebooks out there. I looked at all the top players but none were as user friendly and well designed as this one. In addition, cost is right on par with the competition. Cons Nothing at this point, it's been a real pleasant surprise how easy the setup was and how helpful the team has been. Alternatives considered [Hostfully Guidebooks](https://www.capterra.com/p/223111/Hostfully-Guidebooks/)[RueBaRue](https://www.capterra.com/p/179399/Guest-Experience-Platform/) Reason for choosing Guidey Better UX/UI and price was right in line. Super easy to create and the team was very helpful in the onboarding process. Review Source Response from Guidey November 25, 2022 Thank you for this fantastic review and thank you for choosing us, we're so glad you've had an awesome experience! We look forward to working with you to support your vacation rental business in the future. Lacey C. Owner Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Improves the guest experience from start to depart!" August 7, 2022 5.0 Pros I love the compiled info in one easy to navigate interface that really helps guests find information. It's delivered in a way that you could only provide if you had an actual app made for your rental business! Cons So far I have not found any thing I don't like. Sorry to let down, but I'm impressed and sold! Review Source Michael B. Owner Hospitality Used the software for: Less than 6 months ### "Old School Customer Service Is Not Dead" January 2, 2023 5.0 In today's environment of online services the frustration level for consumers, especially myself, with regard to customer service is off the charts. Air Guide has renewed my faith in customer service. Jamie, the tech assisting me with a number of issues, has been absolutely amazing. Jamie's responsiveness and ability to locate and fix or recommend work-arounds is unparalleled. A huge Thanks to you and to Air Guide for understanding the old-school concept of customer service. Truly refreshing! Pros Ease of use. Great functionality. Unparalleled, highly responsive customer care team. Cons Experienced a few small glitches attributed to caching problems on their end however each issue was resolved within a one hour window. I would like to see greater ability to customize existing icons, headings and the essential information area. Reason for choosing Guidey It appeared simpler yet more thorough. Review Source RQ Richard Q. Owner Real Estate Used the software for: Less than 6 months ### "Exceptional Software for Holiday Rentals" May 22, 2023 5.0 Pros It’s ease of interface. Both behind the scenes and for customer use. Highly recommend. Cons Have no issues with the software, does what it says on the tin. Review Source JH Jacob H. Owner Real Estate Used the software for: Less than 6 months ### "Excellent product" April 1, 2022 5.0 Pros Easy functionality. Easy to build and customize the guidebook for users. Cons There are no glaring issues with this software. It allows for customization and relevance for consumer. Alternatives considered [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Reason for choosing Guidey ease of use and customer service Switched from [Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/) Cost, functionality Review Source SD Sandie D. Digital Marketing Executive Leisure, Travel & Tourism Used the software for: 6-12 months ### "Perfect solution to managing guests!" March 16, 2022 5.0 I'm still rather new to the app but I think the experience I've had so far has been great. I like how as a holiday let management company we can include local recommendations, how to check in and how to troubleshoot common things Pros The structure and appearance/layout of the app Cons Took me a while to work out what3words... although love the idea of this! Review Source Similar Products Featured