Who Uses This Software?

E2 by Shoptech is a manufacturing solution that offers scheduling, purchasing, shipping, customer management and accounting. Its designed for job shops, contract and a variety of make-to-order shops.


Average Ratings

521 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Shoptech Software
  • www.shoptech.com
  • Founded 1984
  • United States

About E2 Shop System

The E2 Shop System is comprehensive manufacturing software that puts total shop floor control at your fingertips. Designed just for job shops and make-to-order or contract manufacturers, E2 equips you to see your business like never before, and get the big picture on the best way to manage it. Assists with quick and accurate quotes, real time data collection, flexible scheduling and more!


E2 Shop System Features

  • Automated Scheduling
  • Capacity Planning
  • Change Management
  • MRP
  • Quality Management
  • Scheduling
  • What-if Analysis
  • Billing & Invoicing
  • Capacity Management
  • Job Costing
  • Job Tracking
  • Order Management
  • Purchasing
  • Quality Control
  • Quotes / Estimates
  • Scheduling
  • Shipping Management
  • Traceability
  • Work Order Management
  • Document Management
  • Forecasting
  • Quality Control
  • Quote Management
  • Resource Management
  • Supplier Management
  • Supply Chain Management
  • Traceability

E2 Shop System Reviews Recently Reviewed!


New E2 User - Happy So far.

May 14, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value is great, and the Cloud Based version is easy to step into. E2 appears to be ahead of the curve with getting their platform onto a cloud system for their customers, and it was one of the deciding factors why we went with E2 instead of other ERP system out there. Because of the cloud-based nature of the system, we have enjoyed the frequent updates to the product, it feels like we should never get behind. This is a comforting benefit as a system ages.

The flow of work through the system is clearly organized to make the use of the system easy to understand for new users. We have background in a couple other standard ERP systems, and moving into E2 has been easy after a few pointers about how the system runs. The home-screen that shows work flow is easy to follow.

Lastly - one of our favorite features has been how easy it is to customize reports. Sometimes it can be tricky, or perform unexpectedly, but all-in-all it workable. A more advanced tutorial on report customization would be helpful

Cons: There are not many broad system cons that we have found. We find the system to be simple and that it does what it is supposed to do well. Mostly, we have noticed over the past 10 months features we wish were included making E2 a more feature rich system.

For example, inventory management could be more feature rich, including categories for non-inventory items (e.g. tooling, etc.) as a default option out of the box, or multiple pricing structures based on vendor, beyond the simple standard cost. We also wish it were were easy to reserve parts being made on a STOCK job to a newly entered sales order. There may be a way to do this, but it has not been immediately clear

For incoming material, it would be nice to have the ability to receive parts/material via the data collection terminal right on the shop floor, rather than having to use a full license to perform what is a basic transaction. Furthermore, the ability to print an "Incoming Material" report for each purchase order (service or otherwise) would be helpful for a shop management. This way there is a paper record of what is coming in on a PO.

For work flow, it'd be nice if there were options linking to create an invoice directly from a packing list (e.g. a save and create invoice option in the save button).

Some of these missing features we find to be inhibiting our efficiency of implementation, so far we are working around them.

Overall: So far - we have been very happy with it. The simplicity of the product is a great. As it matures, perhaps some of the features will grow too. We will continue to support that endeavor by providing as much feedback as we can, and offering new product ideas that can be rolled out into the system.

The Perfect Manufacturing Software

Oct 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: E2 creates a clutter free work space with a simple layout and design. Shop Tech has broken down the manufacturing process to get a true understanding of how our company really operates. The bolt on modules allow for greater control of specific functions in particular departments. We specifically use the Scheduling and Custom Order Import Automation functions. Scheduling give us a top level view, department view, work center view, and all the way down to a view of sub parts that make up a single part. This tells us exactly where an order is as well as if we are under or over loaded at the work center and department level. All I have to do is pull up the schedule, click a button for the level of detail I want to display and away it goes. The Custom Order Import Function has allowed us to automate the order entry process by simply downloading a file from our customer, pointing where I saved the file, and clicking "Import". This function creates the order and based off our custom company settings which we have setup to automatically pull from stock jobs, inventory, post a quantity to make or a combination of all of the above. We can then run a requirement report to see what we need to make to fulfill open orders or to make stock for inventory. It really doesn't get easier than that.

Cons: The extra modules do have a cost but they are well worth it. On the plus side of that, E2 will demo the modules with full functionality and if it doesn't incorporate everything that you need you don't have to purchase it.

Overall: We have been using E2 for well over 16 years and so far we love it. We have used other systems and this one just seed to get it right. In that time we have only had a handful of issues of which most were fixed in minutes and all we had to do was call Tech Support and explain what was not working. The customer and technical support staff are extremely knowledgeable in what their software can do and how they can customize it to fit your every need. They have even extra fields set aside for all most every function to carry different data types just in case you have found a data point that they haven't thought of.

E2 Shop System for a Job Shop

Sep 16, 2016
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The software is pretty easy to use. We can usually get new employees up and running fully on the software with only a couple of days of training.

If you implement the time keeping module it allows for excellent review of jobs and verification of timing for your work.

By far the best part of E-2 is the support. They have a wide range of support tools including Webex training's, customer support, and even analysts who can help implement, and improve your software usage.

Cons: Like most software it is built around a model that may not exactly match your business model. In this case the issue is Parts vs. Jobs. Our shop tracks jobs through the shop that are composed of multiple parts. E-2 works best if one part is one job. While it is possible to run multi-part jobs you lose some of the functionality of the software when you do.

The other limitation is eliminating duplicate data. If you have customers, materials or parts that were duplicated, or just plain created incorrectly, it is cumbersome to remove them from the E-2 system.

Overall: This software has all of the features necessary to quote a project, purchase for a project, and move the project successfully through the shop from one work station to another, accurately accumulating time as it goes.

It will give you insight into your jobs as to estimated performance versus actual performance, it will give you control over your purchasing and a 30,000ft level view of your work center loading.

Overall, it has the capabilities to meet a wide variety of manufacturing requirements with good reporting, and useful tools

Recommendations to other buyers: When implementing the software have a plan. Create consistent naming systems for your customers, materials, and vendors. Train to these naming conventions so that you do not create a bunch of duplicate parts, materials or customers. If you start this way everything will be easier in the future.

9 Year User of E2 Shoptech

Mar 29, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is a comprehensive job tracking system. When using the individual "modules" in the correct order in creating parts, quotes, jobs, purchases, shipments, etc. you will be able to trace, track, run reports and get great information. Shoptech as a vendor has always been extremely helpful when you contact them. You will not sit on hold for hours like with some other vendors. You will find both basic information and more extensive information on their website either through webinars, help papers, virtual training classes and also User Discussion Boards. Should you not find the information which you are seeking, their staff is very informative and will not leave you in a bind.

Cons: The vendor is very upfront about what their system will and will not accomplish. I miss my accounting bells and whistles with having real time reporting at my finger tips (however, they do provide a "Quick-view" area in which to get real time data for various areas in the system such as job status, parts/customer/vendor inquiries and information, PO status, etc. The worst issue that I can state is that in order to take a look at where items are hitting the G/L, the month in question has to be posted. In order to make any changes, the months have to be unposted. Users should not be in the "Accounting area" when this is being done. AND the worst part in using the audit trail to see which user possibly edited something, no matter where in the system, the audit trail will only tell you who viewed, possibly edited, but will not give you further information to solve your puzzles as to who did what, when and why.

Recommendations to other buyers: I believe when evaluating software of this nature, you should fully understand your company, processes, your internal system of operations, what your needs are, what issues you believe that you have. Speak with and involve your employees as they are the individuals which do the processing of what your company produces. Evaluate the tools which you are currently using along with their advantages and dis-advantages. Quite often the users, your employees are the individuals who may be able to shed light on areas that you would never suspect.

E2 is the ERP that gives the big name ERP's a Run for there money!!

Oct 02, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: I have used multiple ERP systems some of them rather expensive with a large learning curve, when I went looking for a ERP system for our machine shop, one of the leading criteria was that the ERP would have, or support the AS9100 standard. E2 was the only one that offered a QA module to help create our AS9100 documentation, then as a bonus E2 had a consultant come out and help set up our AS9100 Quality Management System, to top it off, another consultant came back out a few month later to do an audit of our documentation to make sure we were ready to take on the AS9100 registrar. E2 does have an AP & AR module however we wanted to be able to keep our financial information separate in QuickBooks, this ERP system allows you to flow order and purchase order information seamlessly from E2 to QuickBooks by syncing this information over. I really hope companies that are looking for an ERP system make E2 their choice. I did a lot of painstaking research on this and wish I would have found reviews of ERP systems like this to help me along. E2 does what it takes to run a business effectively and as an added surprise the software is cost effective as well.

Cons: The only Area I have had a challenge with would be the timeclock buzzer, the timeclock portion is provided by one of E2's partners and we recently had the buzzer stop working well, the e2 sofware is pinging the correct signal however the buzzer is not working correctly. So really this doesnt seem to be a E2 issue it is a computerwise issue (computerwise is the timeclock system)

Recommendations to other buyers: I have told everyone that has asked me about a ERP system, that Shoptech E2 ERP system is the way to go, in fact a fabrication shop that does business a few miles away from our business had a ERP system that just didn't seem to work very well for his business, I share with him that we were using E2 shoptech ERP, he decided to look into the software and decided to purchase this ERP for his business as well. Lastly I had a large Aerospace electronics company come in last week to do a AS9100 vendor audit on us, and as I was showing the QA manager all of the documentation he required for the audit, he noticed that I was accessing it all though Our ERP, he stopped the audit to ask if all of the documentation I had for AS9100 could be pulled from our ERP system, I said yes this is one of the reasons we went this ERP route, he asked for the software information and approximate cost and said this is what their company was looking for. Great Job Shoptech Keep it up!!!

Apr 02, 2013
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a custom fabricator of precision metal parts and assemblies. We are very diverse in our customer market base, each of which has their particular needs and associated challenges. We started out several years ago using Excel spreadsheets for quoting that became increasingly complex and customized. The maintenance aspect of the quotes and quoting process became very convoluted and messy. The biggest problem with a Microsoft product system was the ability for any user to accidentally make changes to the quoting sheet for one particular customer and that calculation would carry over to other quotes. We knew that we needed to improve the process of quoting and tracking time associated with each project. In addition, we wanted to add BOM and stock tracking capabilities, so we began to look at all of the options available. We researched JobBoss, Citrux, Syspro, Intuit and Microsoft Dynamics. Each of the software platforms had pros and cons. For us, the determining factors were price per function and the feature set offerings that were specifically designed for manufacturing. We did not want to custom tailor a software package for our shop. We wanted a software that was already set up for the way we do business, all we had to do was populate the fields and learn the basic functions. Overall, E2 has been a good decision for our company. It has allowed us to scale up and spend much less time tracking order status, employee and machine utilization and keeping track of BOMs without the use of Excel spreadsheets, which we used to use for everything. Excel was a good starting tool for us, but was not sustainable as we have grown. We are much leaner now than before and I feel that we are able to generate and evaluate useful BI data for evaluation. We like having the ability to know the time it takes us to process a particular job through the shop, and the ability for administrative employees to be able to check the status of a job. We have recommended E2 to two of our supply chain partners since inception. One of the companies uses it and does well with it. The other company never embraced it and made the commitment to fully transition over to it. The moral of the story: It is a good tool, but it is not a five minute process to transition into it. It requires a champion within your organization that will learn it and be willing to get the data transfer set up so that your company can make a hard-stop transition over to using the system and not look back to your current system. Human nature is to resist change and you will have to manage your staff's desire to keep using your current system because it's comfortable and quicker, due to their knowledge of the current system. We have had a few issues along the way that have been frustrating (probably 5 times in 6 years). On a few occasions we have lost some data and had employees that were unable to input data into the system. We believe that the root cause was the system failing in some way while an employee was logging data. For example, If I am inputting data into an order and there is a fault (for any reason: power dip, hardware on my computer, etc) the E2 system sees this a problem because I was in the main database and when the network connection is re-established. We back up our data daily and can always revert to the previous day's data. This was a fairly easy fix, but the primary frustration was the lost time determining that the system is no longer recording the data that we put in. Ratings: Initial Install and data transfer, 7 (The tool to do this has gotten better since we migrated our data) Training and support, 9 (Support has been good) Ease of use and how easy to work with, ( Initially, 7. Now that we are comfortable with it, 9) Any hiccoughs or glitches, (Yes, but minor, and probably in line with industry standard.) Accuracy of info generated, 9 (You must ensure that employees are logging into and out of jobs accurately. This takes time, but will become a learned behavior. We have a lady in our office view the employee's log twice per day to ensure that they are logged into a job. If not, then they have to explain why) We would purchase E2 again.

Growing Our Business

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Seventeen years ago I was brought into CAMCO to research and implement a comprehensive business and shop control solution for them. Other previous attempts to do so weren't working out and then we found Shoptech. I'm still here! Shoptech has enabled us to control and track the hundreds of jobs and thousands of associated parts that flow through our business monthly. We can see where our time and materials are and have a precise breakout of costs and income. The accounting and reports module generate all that is needed for our accountants to do their respective tasks and give upper management the oversight they need to run the business.

Pros: We're a growing company and as such have turn-over and new personnel growth. E2 is intuitive and our new employees seem to be able to adapt into the system with minimal effort and training. As the IT person here I have witnessed that peer-to-peer training seems to be all that is required to have that new person up and running on E2 within a short time and with little involvement from me, that's a big help! From Shipping and Receiving through final Billing, if our new hire has basic computing skills, their transition into that respective E2 function hasn't been a major training concern.

Cons: We're a service and repair facility and it took considerable effort improvising and rethinking to adapt the system into our way of doing things. Initially the software seemed to be over-kill and confusing for our needs but with time we were able to merge our methods with the system and adapt.

Great Job Shop Software

May 17, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The new web based software works well and is easy to use. The integration of the of all the different modules is very nice. Data collection tied to operations and job travelers gives us a great way to quote more accurately and efficiently. The Rapid Documentation System gives you all that you'll need to become ISO certified and ties right into your E2 system. The new apps that they have created have added features making it easy to enter additional information and part pictures.

Cons: The web based system has a repository manager which is the weakest link in the system. It's time consuming to upload documents, enter documents into document control, and then link to the part number. This needs to be simplified. Also all the documents must be PDF's if you want them to print with a job traveler. In the new web based system you will be mouse clicking all over the screen instead of tabbing from field to field. Also you will need a large monitor to minimize the screen from jumping around and still be able to see the font.

Overall: Although the move from the Professional version to the web based E2 system has had some issues that still have not been resolved I would still recommend E2. The people at E2 are great and are always trying to improve their product and in time I think it will be exactly what we are looking for. I still want to see a Sales/CRM Module and then I'd say it's pretty close to being a complete system.

Aug 18, 2011
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Delta Gear (formerly TIFCO Gage & Gear) is a privately held entity providing advanced machining services to the aerospace industry. E2 was implemented at Delta Gear in 2004 after the company was acquired and moved to our current location in Livonia, MI. In keeping with the company mission to strategically invest in the latest machining technologies, Delta Gear also upgraded the business system to an enterprise-wide solution that could centralize critical processes, provide real-time status, and still be relatively easy to use and maintain. E2 was selected and quickly implemented using the primary modules of estimating, sales, purchasing, shipping, and billing. This model served the company well for about five years. However, as the company grew and customer requirements increased, we recognized that our model needed adjustment and that there were E2 functions available that could help us meet these new demands. Accordingly, in mid-2009 we initiated an improvement project to move us to the next level of E2 and business system effectiveness. First, an internal E2 'champion' was dedicated to the project with the charge to be a functional leader/liaison between the system, our staff and E2 support resources, which have always been very responsive and helpful. Next, a full evaluation of our Table master data was performed and we discovered that we could significantly increase our performance visibility by improving that data. With that foundation in place, we began to implement unused E2 functions. For example, Document Control became a key tool in our successful migration from ISO 9000 to AS9100. Also, our legacy paper-based Non-Conformance and Corrective Action program is now centralized on E2 and links to the associated items and jobs to which they apply. Employee training records were also migrated to E2 and we are now testing the Work Center and Tooling Maintenance functions. Even more important has been the improvement recognized by better use of the Advanced Scheduling and Purchasing systems. After tailoring our work-center master data, we can now identify potential bottlenecks and address them before they occur. Purchasing is now using the auto-ordering tools that pull from job requirements defined in bills of materials and orders. Finally, these efforts have allowed us to effectively use most of the QuickView module to provide real-time performance data as well as to export reports for monthly business metric presentations. These are then logged into Document Control as objective evidence for AS/ISO, or customer surveillance audits. By embracing the disciplines embedded in E2, we are steadily moving from a 'reactive' to a 'pro-active' planning approach for our entire enterprise. Our business has recently moved to a larger state-of-the-art facility and we are confident that E2 will be able to handle our growth effectively.

Aug 17, 2011
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Forward Technologies is a small Job Shop in Springfield, OH. We specialize in machining plastics. When I started at Forward Tech in 2007 we were using Peachtree software for our accounting system, Excel Spreadsheets for scheduling and quoting and a paper system for purchasing (NO PO'S). In 2008 we started looking at software systems - my boss is always interested in improvements. That year we added another mill and lathe to the shop and our capacity had increased; handling everything was becoming more difficult. We looked at several systems but E2 just blew them all away. There was no doubt in anyone's mind - we wanted this system. Implementation was reasonably easy - we were starting from scratch so we were able to do things exactly the way we wanted. Of course we found out later it wasn't exactly the way we wanted, but changes were easily made and with experience we are running very smoothly. With time and confidence we have utilized more aspects of the system. At first it was Order Entry-Purchasing- Accounting- then a real push to Time Tracking. We have not implemented scheduling but I see a time in the very near future when we will. Our use of the Quality Module is sporadic - but that is a manpower issue, not a software one. I cannot say enough about Trisha, our in house rep. During implementation and the year afterward, she was always there to help and in fact still is. She answers emails instantly and I think she might even take some at home because I have received responses late in the evening. Since the addition of Tech View on the website, I can find the answers to some of my questions very quickly without bugging Trisha (I love the info sheets under "Knowledge"). One of the techs is always available; they get back to me quickly and help me fix whatever issue I might have. How has E2 helped our shop? Since purchasing E2 we have doubled our capacity, hired more machinists, doubled our square footage and tripled our job load. Being able to easily track what is in-house, what is on order, order history, pricing, did we make money, did we lose money, the ability to play with pricing and have an idea of the profitability of the part, the ease of cross-referencing PO's with invoices - all of these things have made my life so much easier. As the shop has grown I have been able to keep up- and I think a lot of it is due to E2. I also think that E2 has given us confidence that we are actually making a profit - and with that confidence the knowledge that we can keep growing. We will be adding another Mill this fall. Have there been difficulties? Of course, there always is with change - but I LOVE this system. If we have experienced resistance, well, that is a part of life. If I have to use a cattle prod on my fellas then I will use a cattle prod, because at the end of the day what I get from E2 is worth it.

Works for us

May 17, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Once you get the hang of it, it's pretty easy to navigate through. We do not utilize everything E2 has to offer. We create orders, packing slips, invoices and vendor PO's with E2. We are in an internet deadzone and have really bad service in the shop so we are unable to use the data collection portion and we use QuickBooks for our billing. for what we use it for it works great. The traveler make sense, creating packing slips and invoices is simple and the customer service is top notch.

Cons: The interface is not really intuitive, there was a big learning curve for my team. For example, when we were first trying to print job travelers we were hitting the "print" button in the top right. This was not the correct button. The correct button is "reprint" on the left side of the screen. Why would we be "reprinting" something that we haven't even printed yet? And why have two print options when one isn't even really an option? Another example with some of our frustrations is with the GL accounts. You have to assign an account to a tool in order for it to be properly assigned in QuickBooks. When invoicing, you are required

to enter what GL account you would like that invoice assigned to, but it does nothing. The GL accounts are attached to tools, not invoices. If you do your bookkeeping in QuickBooks it is pointless. It would be really helpful if you could assign your GL account in the invoicing stage, but you can't.

Overall: The customer service provided by E2 has always been outstanding. I appreciate that they are regularly making improvements and seem to respond to user feedback in a timely manner. This system works well for our needs.

Apr 16, 2012
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We are a small third-generation custom sheet metal fabrication shop that has garnered a reputation for high quality, honest work, and trying to help all of our customers meet their increasingly shorter delivery times. Before E2 Shop System, we were using an outdated custom-written software for the Mac and updating that software into the 21st century was proving difficult and expensive. One day I received a mailer from ShopTech that said ''Are you controlling your shop, or is it controlling you?'' I thought to myself 'Isn't that the truth!!' So I called the number and talked to Greg in sales and after much consideration, we made the leap to the windows-based E2. It took approximately one year to fully migrate over to E2 once all the new hardware was set-up. I believe it could have been faster if we had an actual IT person. That being said, I'm not trained in IT, nor had much experience with Windows, but E2 was fairly easy to set up. It does take some getting used to, mostly because people are used to other software and have to make the mental switch, but once you figure out how everything ties in together, it's easy. The tech support staff was fantastic in helping me set up a windows server and they connected me with another customer that had done the same thing, which was extraordinarily helpful. We still use our Macs, but we LOVE E2 Shop System! My father even prefers the quoting method of E2 to the old custom program! It has allowed us to improve turn-around times on jobs and eliminated the constant bother of trying to figure out where jobs were in process in the shop. It has also improved our billing process; simplifying many tasks. It takes about 5 minutes to run the month end pdf reports for the accountant, vs an entire day of sorting actual paper in the old system. Everything is tied together and searching the system for just about anything is super-easy. I have customers call me all the time to look up information for them that they can't even find in their own systems. Our shop floor employees love being able to see what job they are clocked in on and eventually they will be able to know what job they should work on next. I haven't had time yet to delve into the wealth of data to analyze and quantify the exact benefit of E2, but just from our books, we can tell a marked increase in revenue, and we now can tell the actual real-time cost of jobs, rather than waiting until the next day's import. We have yet to harness it's full potential, since we are so small and focused on production, but there's only one way to go from here....up!!! Thank you SO MUCH to Janelle, Corey, Melissa, Greg and the rest of the ShopTech team that has helped me over the years. You have no idea how fantastic it is to call tech support and get the same, friendly, English-speaking, and knowledgeable people every time.

An invaluable and integral tool for our business growth and success

Apr 07, 2016
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: We have been using E2 in our shop for over ten years, and it has proven itself worthy of the investment time and time again. It is a thorough and well rounded system which assists us in successfully tracking our work load, material inventory, customer database, etc. Utilizing the scheduling tools, such as the Whiteboard, has become essential for evaluating our WIP, providing an overview of jobs in process and tracking due dates. The time tickets and performance summaries are extremely beneficial in measuring employee efficiencies. We are in regular communication with technical support, customizing the individual modules to accommodate the evolution of our business practices and constantly growing and changing capabilities. They have helped us create custom reports and summaries which allow us to categorically track productivity and expenses across the board.

Cons: The major issue we have with the software is the cost of additional seats. Our company has maintained strong, consistent growth over the past decade and as we have expanded, it has been difficult to justify the cost of additional users. As we tend to hold out on purchasing new seats until absolutely necessary, it would be nice to see some price breaks as we continue to add users.

Recommendations to other buyers: Get started on the right foot. Evaluate your needs and business practices, and set up E2 to work for you from day one. Data entry is key in building thorough and easily maintained databases, and the more you put in to it, the more benefits you will see in the end results. If something isn't working right or doesn't meet your expectations, use the customer support and tech support to get it streamlined and tailored to your specifications. No software is perfect, but you can most likely make E2 work for you.

Aug 17, 2011
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: Qualastat Electronics, Inc. has been in business since 1986, specializing in the manufacturing of electronic cable and wire harness assemblies. Included in our product line are RF assemblies, including phase-matched and time delay and fiber-optic cable assemblies. When the company reached the point where we could not adequately track inventory nor easily quote new assemblies, we decided to install an ERP system. We looked at a number of software packages that could be adapted to our organization but selected E2 due to its comprehensiveness, cost and ease of use. Prior to installing E2 we used a hodgepodge of programs including DBA, Databases and spreadsheets. We quickly found that we could stop using everything but E2. Our quotes became more complete, which prevented us from leaving out tooling, NRE charges, minimum purchase costs and helped us instantly become repetitive with our quotes. We found that with the use of job costing, using barcoding the the manufacturing area, we could review closed jobs and make quick changes to our estimated labor before quoting the same or similar items in the future. We now are able to analyze manufacturing processes by each individual operator and can determine what training needs to be done to improve efficiencies. The quality module made ISO-9001 certification much easier to obtain. Almost everything needed to become and stay compliant with ISO requirements are contained and provided inside the E2 program. Our customer satisfaction and vendor quality are now easy to measure, which helps us to continually improve our business and product. We found that the savings we realized and the ability to see our true costs enabled us to see a two year payback and now everything is just more profit or savings to our customers. We sent most of our staff and management personnel to get classroom training and have also had a local representative come into our facility for more specialized training and to provide refresher training. This has proven to be very effective and everyone was able immediately to run with the program. Shoptech has proven to be a very supportive organization. Our employees enjoy the ability to call in and immediately resolve problems or issues they face. Nobody has had an instance where the customer support person could not help, which is uncommon in our industry. There may be a better software package available for us to use. If it exists, I have not seen it and I would be very skeptical about any other software coming close to providing for us what E2 gives us on a continuous basis. I would highly recommend any job shop type organization to purchase the whole program and not leave out any modules since they all complement each other and make the whole program cost-effective and useful.

E2 was easy to learn and the layout follows a logical manufacturing flow

Jun 28, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: My favorite part about E2 is the simple layout and design of each module. Anyone with an understanding of the flow in manufacturing can learn this software quickly. Also, the software is somewhat flexible which makes it easy to tailor around your company's specific style of processing jobs and orders. There is also a lot of useful data you can pull from the system to analyze manufacturing costs. My favorite is the Job Cost Summary which allows you to see in detail every cost of a specific job.

Cons: The one module I find difficult to use is the Scheduling module. For our company's style of manufacturing it has been hard to use and implement. We mostly build to stock, but we get a lot of build to order jobs that have to be rushed through manufacturing and really mess up the scheduling. I still have a lot to learn about the Scheduling module, but I wish there was a way to use sales history to continually update the job completion date. This would allow us to reschedule our work in progress to fill the shelves before we run out of stock. This module has a lot of promise but for now seems a bit cumbersome to use effectively.

Overall: E2 makes our manufacturing easy to track and analyze. It is a very simple but powerful software.

Apr 05, 2012
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: A.C. Horn & Co. is a custom sheet metal manufacturer (job shop). We will make almost anything from a customer's drawing. We specialize in food processing and packaging equipment. We also have our own line of popcorn and peanut processing equipment. Our owner's grandfather in Dallas, circa 1907 as a tin shop, founded the company. Our old manufacturing software was complicated and very inflexible, plus was no longer going to be supported by the small company that wrote and developed it. This was a good opportunity for me to recommend to the owners that is was time to change. I wanted software that was more user friendly, menu driven so it would be easy to learn, and more flexible. Also, payroll and time entry had to be clean and a single entry. Before E2 Shop System, we used a company called Caelus, based in the northwest. It handled payroll also and is very detailed in the accounting area. That was acceptable, but it made our company "accounting-driven", instead of "manufacturing-driven"... we make our money in manufacturing, not accounting... We use the 7.2.14 release. I just noticed that .15 has been released and I will install it very soon. We purchased the software in the fall of 2010, and implemented it on the first workday in 2011. Implementation was a ton of work, long hours, and much trouble-shooting and phone calls to the technical help number. I know changing any software is a monumental task, so in my opinion, the implementation went well. Everyone on the help desk was helpful, and I especially leaned on the accounting team because that is an area I am not familiar with. Most of my team learned the software fairly quickly, but some who are not as computer literate struggled. I had some issues with a few who tried to "force" the software to do things it was not designed, nor capable of doing. That took some time to sort out, but it helped us learn the limits of E2. I still call the support line (although not as frequently), and it seems the first person who answers the phone is sometimes less knowledgeable than I am. Usually, if I have a real problem or question, it will get kicked up to another level. The benefits we have realized are in the organization and planning of our proprietary equipment. It has much greater flexibility than our previous software. The system is much more open in the estimating area. Our AP and AR persons like the easier processing in this area. Accounting, however, is still a challenge. I think we are still fairly new users, having 15 months under our belt. We have not even touched the scheduling feature, and only two or three of us are using the quote feature (which is great), so we still have more steps to take to fully utilize the software.

My experience with E2 Shoptech software.

Aug 11, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: E2 is a very user friendly program. E2 is easy to maneuver through the software. E2 also offers a traditional standard view or a ribbon view which allows the customer to choose their preference. One of the many particular things I LOVE about E2 is their senior consultant Alicia Fox. I just have to say that Alicia goes above and beyond to help out the customers along with Rhonda Dowd account manager whose response time to my inquiries is outstanding! Also the available online tutorial and the technical support which in my opinion is phenomenal! it offers. "Hands down the BEST software that I have ever used"!

Cons: One thing I would have to say where E2 falls short in my book. The ability to view some of the information. What I mean by this is, some user fields only allow a partial view. Especially in the accounts payable/vendor field.

Overall: For 2 + years now I have had the pleasure of using E2. I have been in the manufacturing business for over 37 years. Many of software programs have come across my path. Without a shadow of a doubt E2 surpasses the software that I have utilized.

Recommendations to other buyers: One of the aspects that I love most about E2 is "they are always trying to IMPROVE and offer a variety of software selections for their customers". Keep up the great work Shoptech!

Small Business Looking for Shop Control

Jul 28, 2016
4/5
Overall

2.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

4.5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Experience: We are a small family owned business that needed to get ISO certified as a requirement by our customer. We did our research and E2 was the best company to offer shop control and offer ISO certification. We have been using E2 since 2012, we have been ISO certified since 2012. We were eager and became ISO certified within 6 months (take a lot of work and dedication to get it done quickly). Overall E2 has been a great resource for us. Pros: The software is easy to use, the information that you are able to get from reports is helpful (only as good as the information put in). Easy for all employees to use with all computer skill levels. ISO documentation was extremely helpful with becoming ISO certified. Customer service is always helpful, you always get a real person to help you with your needs.

Cons: Software does not allow you to do multiple things at once, it is very simplistic which might be best. Difficult to customize it to you specific needs, it can be done but there is a cost for that. If you are a start up company this software would be great to get you going with all aspects, if you are an established company you might need to adjust how you do things. We still do all of our accounting and customer quoting from QuickBooks as that works best for our company. We do not use E2 for scheduling as we are a fast pace job shop and things change on the fly and difficult to schedule within the software.

Recommendations to other buyers: Do your research and ask a lot of question, ask to speak to others who have used it within the last year.

Necessary tool for manufacturing shop

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We need a system that could fulfill our shop needs. E2 Shop System is user-friendly while providing multiple functions to our shop. it really helps ensuring traceability especially when our shop requires AS9100 standard. If and when E2 system have some glitches, customer service are always easy to reach and can resolve issues remotely.

Pros: The thing our shop like most about this software is the ease of use. Unlike other system (such as Oracle), new users can pick up the basic functions within a week, with ease. For example, a newly hired purchaser can create a PO easily within first couple days. All the PO requirements can be pulled up merely by searching with job number or part number. This shop system is ideal for shops like us that do not have 3 months training period just for understanding and/or using shop software. This also increase the work efficiency of employees.

Cons: In the summary sections (order summary, purchasing summary, inventory summary), we wish there are more output options we can select. Example a chart that can conclude summary would be a very nice addition. This can visualize our shop trend and would be a great input to management meetings.

Apr 17, 2013
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

Comments: We operate a precision sheetmetal shop in NJ. We fabricate simple parts to large complex multi level assemblies and everything in between for our customers. They demand a high quality item and when we went shopping for a new software system, we knew we needed one that would be up for the challenge. Our company was loosing control of raw inventory. We could not easily connect costs associated with a job to that job. Tracking jobs live on the floor was a chore also. Our old system was supposed to help us manage everything from order entry through the shipping, but it was just not up to the task. We spent more time working for our system than the system did working for us! We had looked at several companies before making our decision. We chose E2 because they had a system that could do all of what we needed and more. You are told how good a system is, how capable it is, all the typical sales talk. Well, believe it when it comes to E2 software and it's people. First of all, the folks are top notch. From the salesman to the service and training folks. They walked us through the implementation preparation. We were nervous about the impementation set up. Listen to them and take the time to set it up right, it may seem daunting but the extra hours you put into the set up will make for smoother sailing after implementation. From the first phone contact to implementation we felt comfortable with the folks at E2. Secondly, the software does what it says! Not only have we gotten accurate raw inventory counts for a full year, we were pleasantly surprised with other aspects. Purchasing has become much easier and less time consuming using the Job Requirements Report. Tracking jobs and connecting costs to the job are a breeze. You can even connect a cost that was not associated with the original estimate! The ability to "drill down" for information, both historical and present time is awesome. One area we would love to see a change in though, would be the material calculator. We need to do a little more off line calculating than we'd like to. Besure to go over that area with your sales rep. No reason not to buy E2 what with all the ease the rest of the system has to offer. We have been operating E2 for 14 months now and are happy we made the choice to partner with them. We have seen better control of all facets of our manufacturing process: raw inventory, finished good inventory, parts lists, purchasing, real time tracking and cost analysis. The software is terrific, but the people there to help you are even better. What more could you ask for, it's a great product with great service! Thanks E2 Team!

EAM

Jan 04, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The system does have some great capabilities, it allows full visibility for our production floor. It also encompasses added features such as Quality, Accounting and Scheduling.

And customer support/tech support is amazing. If it wasn't for their support your software wouldn't be as successful as it has been for me. And lastly your help section has improved light years, that too is so Helpful!

Cons: The software can be cumbersome at times and too restrictive. The way it ties together orders, work orders, inventory and purchase orders makes it next to impossible to make changes once processed, We work in an ever changing environment and the software makes it next to impossible to be able to support our customer changes without a LOT of extra work behind the scenes. You also need to focus on adding the "bells and whistles". Minor add ons often make the user experience so much more pleasant, Lastly there is a major lack of Note fields throughout the modules and your CRM portion could use lots of improvements as well.

Overall: Overall I would say I am pleased with the software on a daily basis. We have learned to work around the restrictiveness but it is often a repeated topic for us and is what we consider a major flaw, Had we know before purchase how restrictive it is to making changes we might not have opted to buy,

E2 changed the way we do business!!

Feb 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We initially purchased the standard version of the software and then upgraded to the SQL version soon after which was money well spent. We wrote our own SQL scripts and incorporated them into our website and it allows our customers to look up parts, get price quotes, get copies of Invoices / Packing Slips / Blind Packing Slips, get tracking numbers and actually track packages with just one click. We also added custom fields to our SQL Database to keep track of data such as part weights, dimensions, test data, special notes, alternate part number cross reference, detailed electrical data and much more. We even created custom reports based derived from the SQL Database Fields. The possibilities are endless with a SQL Database.

Pros: The SQL version allows you to customize the software, add extra fields, use it to power a front end or a back end website to deliver a world class experience to your customers. It's easily expandable as your business grows. The support is the best in the industry and it costs tens of thousands of dollars less than other more expensive and extremely complicated software packages.

Cons: We have owned the E2 Shop System Software since 2005 and there isn't a negative thing that I can think of to address in my review.

Shoptech experience

Jul 31, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: E2 Shoptech is easy to learn, keeps track of all necessary metrics, is very forgiving when mistakes are made on self-inflicted data input, and customizable to fit the needs of most companies.

Cons: If I had to find 1 weakness that pertains to our use of the program is that it could use a more visually impacting display for a shipping schedule. Shoptech does compile all necessary shipping data - just doesn't display it in a format that works for us. Probably would work for most other companies - just not a perfect display for us. Shoptech does permit workarounds and we have found this to be a very easy solution. Shoptech automatically sends shipping, BOL, tracking, etc to a standalone shipping schedule display that Shoptech helped us develop. Again, not a serious con as it was easily correctible to our satisfaction.

Overall: As a manufacturer of plastic tubes and extrusions, we have been using E2 Shoptech since 2005. It replaced a very costly "Great Plains" software that we had been using and we have not looked back since. Very satisfied

Recommendations to other buyers: We had thought the changeover to another system would be difficult, but proved to be just the opposite. You will not regret the move to Shoptech.

Excellent software for a shop or manufacturing company big or small.

Jul 13, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: before buying any software make sure it look seriously at E-2. Their prices are more affordable than you would think and by far best program for you.

Pros: the newest version of the software is great. the ability to create new items, quotes, jobs etc. is very easy. I looked into several different software options and to get the cloud based software the cost was higher than i expected and other company seemed to push to have you buy the on premise versions. the ability to add shop users later is not only easy but very affordable. the nice thing is you dont have to have shop users to be able to track or log times per job. you can enter in manually so if you are a smaller shop you can still take advantage of all the benefits of the software and be able to track P & L quick and easy.

Cons: My only downside to this was i used an old version for several years at another company. I was very jaded about looking at it for our new shop because how my previous employer had it set up. after seeing the newest version and all the improvements my mind was changed very quickly.

Outstanding Software - Outstanding Service

Jun 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: We have been a long time customer and have been very pleased with the software and the incredible support all along the way. Whether it was during implementation or random questions that come up from time to time, E2 has always been there for us.

Pros: E2 is very intuitive and easy to use. Once you become familiar with how it works and what it can do for you, it becomes a VERY powerful tool to help you run your shop/operation. We like the fact that we can incorporate data collection to help us track times and jobs in process. The ability to generate quotes, routers, purchase orders, and packing slips, makes it a simple and robust solution for us. The Quickbooks interface is also very helpful as that is what we use on the accounting side.

Cons: There is not anything I like the least about E2....implementation does take some time so that requires patience but once things are in place things work great. Only other thing I would change is being able to place an order for the same material size but different lengths on the same PO on different line items.

E2 Review

Oct 13, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Our company has utilized E2 for 18 years and I have been a user for 13+ years. It is a robust system. We have had virtually no downtime due to system related issues. We started with the MDB version and migrated to SQL about 7 years ago. No issues with either. The support team has always been superb - - easy to get a hold of and not in a hurry to hang up. I appreciate that.

Overall just a really good software package and a great company to deal with. If you invest in this software, do yourself a favor and get Crystal Reports and write your own reports for data retrieval. System is open to allow for this functionality and will make the use of the data even better.

Cons: The ability to customize is limited in regards to functionality. The company prefers to keep the backbone "vanilla" and I do understand it. However there are times that we could get a big gain from a tweak and we are just not able to get it done.

Overall: We use this system every day to manage our manufacturing, warehousing, and distribution activities.

E2 Shoptech

Aug 18, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Easy to navigate

Overall: It has helped tracking of real job cost exponentially. For our type of service there needs to be other options available for reports (I realize we can pay you for custom reports but for our type of business it seems like it should already be there). Also I think that in estimate/quote/orders there should be two lines for misc. tooling/charge because a lot of times there is a setup charge that is recurring and tooling charges that are not always recurring but are incurred none the less. You should also be able to bring data into estimate from quote instead of only the other way around. Small business service companies don't have the time to create an estimate in order to give a price on a job. We can look at a part after being around for almost 60 years and say, eh that looks like about a $200 job. We purchase no material, it is all customer supplied so there are no costs associated with the job other than our labor and occasionally tooling so it is a waste of time to make an estimate when you may not even win the job. We type up a quote and then maybe 3 days or maybe 3 weeks later we win the job I want to be able to go into estimate at this point and pull in the info from my quote...part number, pricing, description....then I can add the routing and the part notes.

To tell the truth...

Jul 28, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: As a previous user of a competitors software, I must say that the ease of use is extremely important to any company; and I find E2 very user friendly! It's everything you need to know or see at your fingertips.

Cons: Our company has transitioned since inception of E2 and now we do an incredible amount of large assemblies and they are on kanban. This is the only area that I can honestly say I wish there was a better way to keep track of stock jobs and inventory. *Small assemblies not on kanban are a piece of cake*

Overall: I started using E2 in 2006 when I began working at Precision Technologies. The software was already installed but it wasn't fully integrated throughout the company. Routers were minimal, no time wanding...just a lot of things that needed to be implemented. I found it extremely easy to get it up and running to where all could benefit from the information collected by E2. Soon we were ready for ISO...and because the software helped to organize our company, that was easy to do!

Recommendations to other buyers: If you are looking for a way to organize your company or are not happy with the software you are currently using...it would be well worth it to have E2 do a demo.

E2 is a fully functional Shop program that is user friendly and a great product.

May 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software allows you to create items on the fly to eliminate down time.

E2 is very customizable to your specific needs in your organization.

E2 has integrated the various currencies that are used in transactions.

The software has user security so that you can limit the information seen by each user

It is a fully functional program that takes the part from inception and quote stage to the full out Order processing and then to shipping.

We love the integration with Data Collection to minimize input of labour entries

Customer Service is great and they can usually fix the issue within 1 or 2 phone calls unless it is a larger issue but is also escalated to keep the down time to a minimum.

It is also pretty easy to teach new employees on how to use the program.

Cons: The software is a great product and I really don't have anything we don't like about the program. We use it daily and very rarely do we have any issues.

Capterra loader

E2 Shoptech revolutionized our shop

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: 1. No IT guy cost to maintain server.

2. Can use inexpensive workstations. We use Chromebooks for data collection. I also use a chromebook for trips.

3. Android/Apple app for tablets that can be used for data collection

4. Also just released an app for employees to check in and out from their phone. You can post stock from this app.

5. Work from anywhere. I was in Minnesota 2 weeks ago during a blizzard. I was at starbucks, posted up next to the window, working on my chromebook with no hick ups.

6. New updated features over the old system. Better reports. More capable Hot Spots.

7. Works the same as the old system, just things are in different spots.

8. Better, more efficient user interface

9. Easier to customize reports

10. Just introduced Dashboards

Cons: 1. The subscription price.

2. Cert control in general can be better.

3. Employee Clock in Module is a pain. You cannot edit someone time until they are clocked out.

E2 Software User Evaluation

Aug 16, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Relative ease of use. I like how the modules work together as you create estimates, add them to quotes, and ultimately, convert the quotes to orders. If you spend your time doing a thorough job on the estimate, the rest of the process flows easily from there.

Cons: Some of the canned reports and screens aren't well laid out.

Lack of multiple routing capability for an item.

No part where-used, which is important when you are using multi-level bills.

Overall: I have been using this software for the past six years in a small, make-to-order machine shop. I use it for everything from the estimating process through invoicing and financial performance reporting. In general, it serves me very well. We do not have sufficient bandwidth to use it to it's full potential, but hope to grow to the level where we can. Shoptech also does a good job of support, which is key with any business control system.

Recommendations to other buyers: This is a very strong package, but it requires a lot of bandwidth to use it to it's full potential. Depending on your size, only populate and use what you can properly support, and then add to what you're using as you grow.

Controller

May 06, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Comments: Very, very good. I'd been aware of E2 for many years hoping to have an opportunity to use it. When I joined a company that had it in place, about 9 months ago, it met all my expectations. It covers all the vital operational and accounting / financial bases that a make-to-order business requires drawing focus to critical activities and reporting.

Pros: Well targeted and designed product specific to the custom, make-to-order manufacturing setting. Software that helps "show the way" rather than "get in the way" (with complexity). Relatively simple, yet powerful. Solid fundamentals. Well conceived and well developed - everything is there. Very intuitive interface, short learning curve. We've used the web product for the past year and the speed is outstanding along with great convenience. Screen driven help and training information are extensive and well done.

Cons: A statement of cash flows report should be added to the income statement and balance sheet financial statements.

User friendly and intuitive

Oct 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software easily allows the effective administration of the business process, from quoting to customer all the way to receipt of payment. Everything is intuitive, and the user interface is easier than any other ERP system I have used. As with any ERP software, you will get more out of it if you have thorough, comprehensive, and accurate inputs into the system. E2 or any other ERP software is not a magic pill, but rather a process overhaul. There is work involved to getting the most of this or any other software, I believe you can get to where you want to be if your company can utilize the E2 software effectively. I would highly recommend E2 for any job shop.

Cons: The software might be more difficult to use for batch or continuous-flow operations shops. There is buy-in involved to get the most out of the software, but this is true of any ERP software and cannot be avoided.

Using E3 in a small mfg business

May 14, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Before we purchased E2 our outdated database software lacked functionality and flexibility and therefore limited our ability to see what jobs we had running on the shop floor and track their costs up to the minute. E2 has allowed us to set job costs during the estimating phase and then track those costs through the life of the order from start to finish. This has made us more profitable by showing us which jobs we made money on and which ones we didn't.

Cons: The scheduling application is far to complex and we have not attempted to use it in the five years or so since we installed E2. I believe if it was setup more like an app on an IPAD that I can click on jobs and move them around on a schedule with my mouse or finger it would make things much easier.

Overall: Overall E2 has been a huge improvement for us that has allowed us to increased our profitability, improve quality control metrics, and improve our customer satisfaction.

Rickard Metals' E2 Review

Apr 03, 2012
4/5
Overall

5 / 5
Ease of Use

3 / 5
Customer Support

Pros: Ease of use

Windows type appearance

Consistent menu appearance

Very user friendly, most functions are very intuitive

Great variety of reports and queries available

Quality module (auditors love it!)

Accounting module is very easy to use

Great graphics in Executive Overview

Easy to use copy functions

Job traveler layout is very clear

Very good order/part documentation capability

Very easy to flow from part generation to quote to order to billing

Document attachment function for engineering

Cons: Too user lenient, only on/off menu functionality

Audit trail does not reflect what was edited.

Text-based description box allows editing without unprocessing.

Report style is very bland and altering appearance is not optional.

Triggers and customized queries are not easy to generate and results are not consistent.

Job cost analysis does not calculate invoiced amounts when PO amounts differ.

Restricted editing of purchase order when partial quantity has been received. Suggest moving demand to 2nd line item so that PO can be altered for next release instead of moving quantity to new PO. Would also like to see document attachment in Receiver so that certs and inspection documents could be attached by user.

Overall: Although we struggled with implementation and initial system setup, overall E2 is a great system and a huge value for dollars spent! Again, as the quality system administrator, the E2 quality module affords the ease of giving auditors a quick view of the effectiveness of the QMS and does the document organization for me. Charts and graphs are quickly generated with clear data points. The quality section does not give the appearance of an "afterthought" as many, many systems' quality modules exhibit. The CFO here is still very partial to Quickbooks but I believe that we could function very well using E2's Accounting module alone.

This system was clearly built by people who understand manufacturing processes and challenges and that has clearly made all the difference!

E2 Shop System for Manufacturing

May 14, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: This software is very consistent throughout all modules which makes it very user friendly. Also, the customer service is excellent. Each time I have encountered any issues, I can get a technician on the phone immediately who can remote in and resolve my issue instantly. They are knowledgeable, communicate clearly, and very efficient.

Cons: There is a bit of a lag time in using the online version, but the data is secure and the updates are frequent. Also, it does not retain historical pricing information for cost of materials, which would be useful when analyzing particular material costs.

Overall: The E2 Shop system has improved our quoting capabilities, which in turn, increases our bottom line. Our company uses Quickbooks and the interface has been consistent and reliable. And again, on the few times where there has been connectivity issues with Quickbooks, E2's technical support was able to resolve the problem very quickly.

Getting in now is a good way to get familiar with the software.

Apr 20, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Customer support is easy to access, prompt, and very knowledgeable. For a small shop like the one I work in (less than 20 employees) going from a completely analog based system to a digital one saves a ton of time when it comes to recalling information. Being able to keep track of jobs, purchases, and inventory was our main goal and was accomplished easily using E2. Update: Previously I was critical of the state the software is currently in and was contacted by Shoptech to gain some insight on the complete overhaul E2 is going through. We had a very informative web demo and am thoroughly impressed with the improvements that are in store. The new interface is much more intuitive while still keeping the core functionality of the current E2 system, so transitioning for end-users should be relatively easy. The power and flexibility of the system has been enriched, bringing multiple open modules, higher limits on searches, easier search filtering; essentially the ability to get/enter information faster and with fewer clicks. Scalability is coming too! It's an update that I'm looking forward to getting.

Cons: The web demo answers many grievances that we have with the current E2 software. An issue, from a small shop perspective, that came up was that of added cost. Everything discussed during the demo regarding pricing is unconfirmed, but due to the nature of how the new system will be implemented an added cost may be incurred separate from the current OPTIONAL maintenance structure. Many small shops will have to weigh the benefits of maintaining a subscription to that of staying with the older system they're currently using. Hopefully scale of operations is taken into consideration when the actual prices are set.

Recommendations to other buyers: I will definitely be revising this review after the update is implemented (for better or worse). For now, if you're in the market for shop software definitely give E2 a look and ask about the new system in the works.

Serious Bang for your Buck

Feb 14, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its the right scale and fit for my company. There's more than enough functionality, without everything being layered and burdened with too many features, options, process. It fits. It works. Its sophisticated enough for a power users, but easy enough for non technical people to get up and running quickly and smoothly.

Cons: Honestly, most of the things I didn't like are gone. That's the advantage of web based software. I point out an issue, its gone in week. I complain about a function, it gets fixed. I'm not waiting on a fix next year in a product release that I have to buy, and I'm not stuck with clunky software that never improves.

Web based is the way to go.

Overall: Top Notch. The support is really terrific. It was super smooth in the set up (I mean it was real work to switch, but it was smooth) and even today the tech support is really terrific.

Amazed at all the capabilities of the software Love the web based version!!!

Jan 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I love this software. The moment I was introduced to the software I was hooked. It can be overwhelming when you first try to implement it and get into using it everyday but the support staff are amazing. I have worked with both the E2 shop server based software and the new web based version and the web based is so easy to implement, and the fact that it is self maintained, helps for everyone who doesn't have a full time IT person and feels like they are technically challenged. Also it does not matter what size your shop is, if you want true accurate job costing, this is for you.

Pros: The ease of use and the mobility of the web version is amazing that you can have access any time, any where. Being able to use smart phones and tablets for data collection puts a terminal in every persons hand. No more taking time to go to a terminal to log in and out. Which was our number one complaint from employees when we first started using E2

E2 Review

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The overall system is very easy to adapt to. This year I was happy to find out that I can enter a journal entry into the system, say for eg; monthly insurance and can copy the entry and enter it the next month and not have to enter the entire journal just change the date. Yes it seems like a small task but if you have more then 10 recurring journal entries, it saves a lot of time not have to enter the same information each month.

Cons: What I dislike most about the software is that if I have to enter accounts payable or receivable invoices for the same company, especially accounts payable, I could have ten invoices from one supplier. I have to enter each invoice for that company name each time. It been nice if there was a way to select the suppliers name and then just enter the invoices.

E2 Shop System!

May 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Software was very easy to implement after being on regular E2. The new inventory app works great for us and we use it to keep a "live" bin location for our material that gets update daily as we move items around the shop. I like the flexibility due to be able to log in from home and see who is working on what job and who is punched in or out. Overall it is user friendly

Cons: There are some bugs we had when using a regular desktop for data collection were operators punch in and out. We were using internet explorer and were constantly having issues. We have switched to google chrome and problems have become a lot fewer. Having updates on Friday during the day, become a pain and we have issues with employees punch in & out. Inventory app could be a little more user friendly for our new operators, because you have to put in exact "name" of material to find it, there is not a partial search.

Overall: Very good experience! It has made day to day activities a little more streamline

Powerful software that is easy implement and use

Jul 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. It is very stable and dependable.

It is very powerful. The implementation team did an outstanding job of understanding our business and processes, then setting up E2 to mirror our business.

Cons: No complaints. It does everything we need it to do.

Overall: We have been users for over 8 years. We implemented E2 and went live in about 3 weeks. Within 6 months, we were using all of the modules. Support is great. We had a dedicated contact for the first year. After that, the support line has very short wait times. My questions are usually answered before I get off of the phone.

The best thing I can say is that we have not had any downtime in 8 years due to and E2 problem!

Recommendations to other buyers: Do your homework before implementing. Understand how you want thing to work and what data you want to bring into the system. This will help your consultant make the implementation quick and tailored to your needs.

Overall, a good ERP/MRP package

May 14, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Relatively easy to set up and use.

Consistent user interface across modules.

Web based interface.

Cons: Antiquated and proprietary form builder.

EVERYTHING is a special request and quoted.

Customer service is a convoluted mess and quick to point the finger at other departments.

Frequent server issues.

Take your money and run attitude.

Overall: Overall, Shoptech has been frustrating to work with. It has felt as if once they had my money they no longer had an obligation to provide service. Quick to ask for opinions but little to no action on problem spots. "Suggest it to the community." is a frequent response, or "We can quote that feature for you." Quite frankly, it's less frustrating to not deal with them and figure everything thing out on our own, which is probably the way they want it. Most help is achieved by contacting fellow users who have also struggled with the same or similar problems. Despite all this, Shoptech is still helpful in our day-to-day operations and aside from server issues, our employees seldom see the office related problems.

E2 changed everything for us!

Sep 11, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: As General Manager for a small family run job shop what I liked most about E2 was their customer service and support as well as the user friendly interface that the software provides. E2 is a simple to use yet powerful MRP system that allowed us to go from all manual processes (e.g., quoting, order processing, invoicing, etc.) to a fully computerized, database driven system that allows us to track jobs, cycle times, attendance, etc. With different modules you can add on when you are ready, E2 is ready to grow with your business as you need! It does everything our shop needs it to do!

Cons: No complaints! We have renewed our maintenance every year because we like the support and updates we get to keep an updated system at all times.

Recommendations to other buyers: When comparing other products, really make sure you focus on the interface and ''user-friendly'' ability of inputting data and generating reports. This was something that we noticed right away when we compared E2 with other systems. The way the software is laid out makes it easy to understand and interact with E2 to get the results you need. Also, check about the customer service because E2's service and help line is second to none!

An easy way of keeping track of what is going on with your projects and in production

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Regardless of the Accounting module issue (maybe it is updated by now): E2 is our most important tool for estimating and keeping track of our projects, progress and extra work that was done. We also use it to track our invoicing on all our projects. E2 is very easy to maintain and to keep up to date. If well maintained E2 becomes a 'Treasure Box' for the company. We are glad we made the step and bought this system, we would do it again.

Pros: Easy to use, operates flawless since system installation almost 5 years ago. Creating reports is very easy for everything that is important in a business environment.

Cons: The Accounting module does not work for the Canadian market and is useless for a Canadian company. We bought it without knowing that we cannot use it.

Not Pleased with E2 shoptech

Mar 16, 2019
3/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Being its cloud based that's great because it keeps you virtual anywhere anytime. The system randomly glitches and shuts down and when it does if you haven't saved your 3-5 quotes or orders all those hours of work is all lost.

Cons: The system isn't streamline. There aren't many good things to say. It's been a horrible experience. Sales team over sold us on the product. When we launched with their cloud based system it was still in BETA which we where ok with at the time because they made us a deal to work with them while their in BETA and they wont charge for user maintenance thoughout the duration. Next thing i know problems still arent resolved and its out of BETA. That was 8 months ago when we found out, guess what problems still arent solved and they dont expect them to be for quite a while. Nor could they promised it would be solved. Here is some ex's: You cannot download any CAD/CAM documents/drawings on their cloud based system. It has to be a image such as: PNG.. NOTE i said PNG and not PDF, DWG, DXF, STEP, etc. That really hinders our flow of operations from the office to the floor. OVER WORKING YOURSELF: Every step takes 2-5 steps to complete. Such as: Making a simple print, whether printing piece of paper or emailing or viewing a document. There accounting software is a joke. You cannot take Ccard transactions. We use SYnc option for QB's pro, That doesn't work at all. When it did work it wouldn't close out the invoice on shop side once its been transferred. Believe me when i say this ppl stay away there are MANY more problems than what was listed. I was warned before we bought it and should've listened.

We've had this for 7 years and the more we utilize it the more problems it has

Aug 15, 2017
1/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: This program is very basic so if you learn how to use one part of the system you can learn how to use the other parts of the system because they all look the same

Cons: This software does not allow for any changes to be made, and if you want to make a change you have to pay hundreds of dollars to do so. It is very set in the way it was build and you cannot change anything to make it easier for your company. First the shop floor doesnt account for scraps, they assume you will remake them so if you have any scraps and want to throw them out and move on to the next step of production then it wont count that step as being done. Then the accounting is put into many steps and the system gets easily overcrowded. the general ledger is done in too many steps to be accurate. The system will not work for orders of more than one line because if you want to unprocess an order in a second line after the first one was shipped, you cannot. Youre stuck with this floating error in your system that you cannot get rid of.

I personally do not recommend this to anyone. The system isnt very helpful, i feel like you could organize your data much better even on excel sheets than this program does. Finally their customer support do not know anything, as an experienced user of this i call them and ask for help with some easier things and they cannot provide me with an adequate answer, then through trial and error on my own part I find what i was looking to accomplish. Overll I am very dissatisfied with this system;the way its run, the way its reports are made, and how easy it is to create errors but its nearly impossible and in some cases impossible to correct them.

Does not grow at the rate of your business

Dec 30, 2015
2/5
Overall

2.5 / 5
Ease of Use

3.5 / 5
Features & Functionality

1 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: The designers clearly have knowledge of a shop environment and are pretty comprehensive in touching all the aspects of a job shop. The sales team is very accessible. The product is very easy to get up and operational with which may be attractive to shops starting out or implementing this type of system for the first time. The software does have controls over what users can do what which is useful for keeping employees in check. The reports that it generates are concise and professional looking out of the box.

Cons: The interface is woefully outdated and lacks cohesiveness throughout, data entry practices in one area do not apply to others and certainly do not conform to defacto software standards. Its a bit embarrassing having state of the art CAD/CAM systems with wonderful imagery next to something that looks straight out of 1996. Looks are one thing but we have had a lot of time lost due to slow workflow and data entry errors. It will open many windows and dialog boxes which demand screen focus. Not only is it cumbersome to work in other windows applications with E2 running, you can not even run more than one task at a time inside of it. The software does not scale well to high resolutions or multiple screens. The software rarely fails gracefully, you'll get cryptic error messages in never ending loops. The software relies on a number of 3rd party frameworks including outdated Java runtimes (insecure) All of your data is stored MSJet databases, for those not tech savvy, its late 1980's technology that is isn't supported by Microsoft any more and was never really designed to be scaled to the point you can potentially reach. They do offer an upgrade to MS SQL which comes at a significant cost (which doesn't include SQL server itself or migration services) and it has the added bonus of breaking any custom reports (which are also expensive commissioned work). Although some user controls are present, there isn't granular control over everything in the system. Its very possible users without clearance to certain information can gain access to things they shouldn't. (ie: ITAR) Nearly every other vendor is offering some type of cloud integration, and although E2 does offer a component called webview (no surprise, its an additional fee), its really a customer portal and doesn't offer much in terms of what a company employee would need. The software will not play nicely across multiple networks, we had several locations connected via VPN which Shoptech does not support. Their solution was to use MS terminal services which is cumbersome and requires additional licensing. In today's global economy, accessibility should be paramount, not a vendor locked afterthought. The software does have provisions for shop floor data collection and although it does work, its cumbersome and our busy and non-technical shop floor staff abhor it and we eventually abandoned it. Support was initially good but as our business grew and our implementation of the software became more complex support has been slow to respond (if at all) and many of the ongoing problems we are facing haven't been satisfactorily resolved.

Recommendations to other buyers: Although to get started it comes in at an attractive price point, growth will necessitate constant upgrades, many of which are for options and components standard in other packages from the get go. I'd focus on software that leverages newer technology with a clear upgrade path. Shoptech's sales staff is very good at convincing you of all the benefits of MRP but fails to address TCO especially in terms of supporting their product. For an organization with >10 concurrent users, the amount of administration that the system requires is fairly considerable.

Love this software!!

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I cannot say enough about how helpful the technical support is.

Pros: Easy to use Still finding things I did not know I could do with the system. Customer support is OUTSTANDING! They always go the extra mile to help, always patient, always work to come up with a solution and will call in someone else if they need help. Can email all documents to vendors and customers

Cons: Can only carry 2 years of accounting without closing out to a history company Cannot delete an inactive vendor or customer. If you select to view a report on screen before emailing it, you cannot then email from screen view - have to close out and start ''print'' process again.

7 Years of E2

Apr 14, 2015
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use and layout of the system make working... as if you're not working! With quick-keys, you can zip from one screen and onto another to get more information on the subject you are inquiring about or make immediate edits. The E2 system can hold so much info on items stored within it that it is too bad that we do not take advantage of it.

Cons: There appeared to be glitches within the database, but after 7 years of investigation, I found that the issues were the cause of multiple users making changes to a particular subject (to the item itself, a job, an order, etc). I wish that the E2 system would have warning pop-ups, like ones you see on website forums ("there is a new post... do you wish to read it before submitting yours?"), which gives a user acknowledgement that information has been changed by another user prior to submitting any other changes.

Recommendations to other buyers: It is critical that you balance the needs and wants of how you will use the E2 system before purchasing. Are you having to make changes to how your production is to run? If not, how will the information be different in the system than it is on your current program?